When I first found this place, I thought I'd hit the jackpot. I've been here several times over the last 6 months, but won't be back because every time I go in, the experience is worse than the time before. I'm constantly badgered to upgrade my services; if you want regular polish instead of gel, prepare to be badgered and mocked ("No one does regular polish anymore. You don't want that. You want gel."). Usually I stand firm, but last time I caved because I was exhausted, hormonal, and was promised "Gel will not harm your nails. You have good nails and if you don't peel the gel off, it'll be like nothing ever happened." Lies! Here I am a month later, still dealing with weak nails that tear, and I had the gel professionally removed elsewhere. Additionally, my eyebrow wax has gotten farther away from my natural brow shape and now resembles a thin, short line that's barely curved. Lastly, they will hound you about bringing cash because they don't want to report tips, I guess. If you don't have cash, you'll be made to feel like you're the biggest inconvenience they've had all day and they'll promptly show you where the ATM is. If you bring a bill and want change, again, they'll make you feel like a major inconvenience. I get it's a business intended to make money, but wow...too many red flags for my comfort. Bottom line: If you don't mind being a jerk to deal with jerks, this place isn't bad; they do pretty solid work. read more

Great customer service & decent pricing. Did a great job on my eyebrows and a decent job on my French manicure. I would recommend and I will come back. read more

Horrible customer service by the owner/manager! I have patronized this establishment about 3-4 times when I'm in the Fredericksburg area visiting my family. Each time I was made to feel that my business was a chore by the owner/female manager (her station is closest to the door). She made it very obvious by her comments and non verbal cues that it was as if she was doing ME a favor each time I got my nails done there. The only reason I've returned, after my initial visit was because the absolute sweetest nail tech works there. I forget her name but she is always smiling, has a glowing personality, great positive energy, nice demeanor, and always takes her time to make sure you feel special. I love being in her chair. Unfortunately, she works for a boss who has a terrible disposition and nasty attitude. I just left the salon after I was refused service. The salon closes at 5, I arrived at 425. I ran inside and was NOT greeted by the owner, who saw me walk in because her station is the first you see when you come inside straight ahead, she sits at the front door by the register. Instead my favorite nail tech, who was finishing up with a customer, who was giving my nail tech her tip, immediately greeted me with a warm smile and hello. I said hello how are you - I made it just in time. She looked at her boss who had a frown on her face and said, we are closing in 20 minutes we don't have time, come back tomorrow. I replied I will be flying out of the country tomorrow to which she didn't even respond. She was totally dismissive and rude. I was so taken aback. First, if they were closing in 20 minutes, that would be 15 minutes before they advertise they close. I know it's Sunday and people want to get home, but if you make it known you close at 5, please state when you stop taking customers because those two times are clearly different and not stated on the door. Maybe say no walkins after a specific time so customers are on notice. Secondly, customer service is basic. The least she could've done was greet me when I walked in the door like most other nail salons do, which is followed by "what service are you having and pick your color". That's pretty standard. There was no reason for her to be so extremely rude and dismissive as if I was a burden showing up to the salon 35 minutes before they close. Moreover, I told her I was leaving the country tomorrow (going to Europe) and she didn't care - which is within her right; but at least say something like ok we'll see you when you get back. I guess some basic courtesies aren't so standard. Lastly, it's unfortunate that the nicest, sweetest nail tech ever who does amazing work, has to suffer under her boss. I love her work but will no longer patronize an establishment that doesn't care to treat me with basic customer service. Maybe today was just another off day for her over the few times I've been there but seems she doesn't care so I am writing this review so others are aware of how I am was treated and maybe will care to make an informed decision. read more

I went to get a manicure this past Monday. I've been looking for a regular place in the area but haven't found anything I'm super impressed with yet. However, I loved my experience here! Jenny was super nice and helpful, and she even gave me some advice on nail care when I asked her about it. Normally, my questions get brushed aside by other places, but Jenny was so sweet. She definitely loves her job. Prices weren't bad, but I've had a better manicure before. The edges of my painted nail came out a little weird, and I feel that I paid more than I should have for the quality of manicure I received. However, that being said, I'm still pleased with my nails and will probably go back in the future. read more

Phenomenal service! I got my eyebrow tattooed and I am BEYOND SATISFIED! The service she provided went above and beyond my standards which are high! Her talent, expertise and love for her customers is phenomenal. All the staff at the salon go above and beyond for their clients. You can tell simply by the way they speak and smile they love what they do. Trust me best nail and eyebrow service in Fredericksburg hands down! Trust me you are in good hands! read more

HORRIBLE!!! I've never once written a review in my entire life but after my experience here I felt as though I needed to to hopefully prevent others from going here. This was by far the worst nail salon I've ever been to. I have four young children two boys and two girls (one of them is a baby). It was my boys first time going to work with their dad so my daughters and I had a girls day. My little girl wanted to get her fingers and toes polished at "one of those places where you can pick your color," she said. She had never been before and was super excited to do it with mommy. I called 540-786-4461, which I thought was "Nails Galaxy" because it was on their website and on yelp, and asked if they had an opening for both of us to get our fingers and toes done at the same time sitting next to each other. I explained I had a little girl that wanted to do it all with me at the same time. When we arrived, the gentleman told us that I never called them but they were able to get us both in at the same time doing it all together. I checked my call log and the number in the store, and it was the same exact phone number... he proceeded to do my nails with her sitting next to me watching. He acted like he was filing my nails by just going over my nails quickly with a file. They were completely uneven and looked worse than they did before. The polish looked like my little girl painted my nails all over my fingers, not covering even one of them all the way, splotchy, and see through in places, the entire time with her just sitting there watching. Then he had us sit in pedicure chairs where one lady painted her toes and I just sat there. When she was done the same lady came to do mine and they brought my daughter to the front to paint her fingers. The lady was looking all over the place not even looking at what she was doing filing my nails so she was doing it to my skin...!? Again, my toes look like my daughter (3 years old) was the one that did it.. even though she probably would've done a better job. She was super freaked out that she was away from me with people she had never seen and upset doing something that we were supposed to be doing together. It may not be a big deal to some people but it is to me because my children are my world and this was something special to her! I was told on the phone and in the store we would be together the entire time getting both of our nails done at the same time. If they weren't able to accommodate us I wish I would've been told so we could have gone else where. It was by far the worst "manicure" and "pedicure" I've ever seen. That night, all of her polish had already come off of her fingers. Four of my fingers were chipped half way, and the next day every finger was missing at least half of the polish, if not all. I would just expect paying that kind of money to get our nails painted it would have looked at least half way decent or stayed on AT LEAST a day. Not clean. Nothing was sterilized. And now I have an infection IN my big toe, on my right foot I need antibiotics for that my doctor told me she was "99.999 %" sure was from getting them done. I wouldn't go back if someone paid me thousands and thousands of dollars to! read more

Amazing place! They take the time to make your nails perfect! Very sweet people and very nice environment :) I HIGHLY recommend

The guy that did my nails today was horrible he was in a hurry and very disrespectful. I cant say nothing about the lady tho she was great she only painted them... i cant stand when people im fucking paying disrespect me the way he did acting like i should say nothing because i dont know what im talking about bitch if i was in atlanta id have no worries peter is the man he does good this dude on the other hand is a asshole i know what i want theyre my nails and ive had them done a million an one times fuck outta here read more

They charged me more than they should have. I paid $100 but when I called to make an appointment couple of days before, they said it would be $68. Additionally, gel nails started chipping after 2 days. Nice people but poor service. Such a shame. read more

I have been a customer of Jenny's for over 10 years and I absolutely love the work she does! She is very meticulous and takes her time. This is the only nail salon that I will ever patronize. read more

I have been going to this salon since I moved to the area after being scared to have to go to a completely new place. I tried a few before I found Nails Galaxy and it was exactly what I was looking for. The staff is friendly and efficient. Pricing is comparable and the work they do is superb. I would highly recommend them to anyone in the area. read more

you guys you guys its miss danii back again on the yhelp. and no that is not a typo. "yelp" shoulda' spelled it like this bc that's what this site is all about right?? so its the same like my hilton review and cowboy jacks. smh. this woman jenny only sees a "certain color money" if you know what i mean? my fiance and i brought her thousands of dollars and even new customers off my youtube posts ive done for her and her nails and her biz. they used and abused me yall! i took cookies new calendars for her biz to maintain her clients ina more orderly fashion, took my ol wives tail egg water for their plants, bought every thing she told me tooooo no matter tha cost!! the list goes on and on. they don't even do updated nail designs and such and if you have n appt you will still wait. shes a snob yall, if you're not "her kinda favorite person" u wont even get a hello ladies and gents! i would want a color change and she'd tell me no- it's too much time and work !! i have been to some jacked up establishments but this one passed them all cuz she played me! and i guess they think we need them so bad that we need no customer service but that is the opposite. and i know I've gotta community of agree'ers :) i went above and beyond as a customer so much programmed firestick's for free, went on personal days off to help with something and got slammed! and don't go for eyebrow tatting either! 300$$ later and only 7 months and all the- so called tattooing is gone! she has the nerve to still call and text my phone seeking my great assistance!! bc i was a true loyal customer & friend and i cared. but she showed me what she cared about in the end, and that just was not okay with me, nor my family that i took there so often- or the others i sent her way. big daddy you need to drop the zero and find you a shehero!! much love to you only! take care and know that you guys lost one of the best customers you ever had or ever will! miss danii's out thanks as always for the time community! read more

Went here for the first time today just because I was in area running an errand and it was convenient. Only needed an eyebrow waxing so I went in, there were only two people working and 4 customers. 2 were waiting. At first she told me to wait a few minutes so I sat down to wait, then she decided she would just hurry up and rush through. So I followed her back and laid down on the table and she immediately put wax on, didn't brush them or make sure my hair was back. She put wax on all spots around my eyebrows all at once, and then proceeded to one by one put the paper on and pull it off. This was much more painful. During this process of her rushing, she got the wax all in my hair. After this I went up to the counter to pay, and handed her my card the total was $10. She pointed to a tiny sign at waist height that was on the counter stating minimum amount for credit use was $15. Although it wasn't a credit card it was debit she still proceeded to tell me I needed to pay with cash. I didn't have cash. So needless to say she charged me $15 anyways and then got an attitude that I wrote a tip on the card. She's lucky she got a tip at all after this experience. It's 2016, everyone carries a card. Not happy with this experience at all. She gave me a ''$5 credit'' for next time. I will not be returning due to this experience. So, im out $5 for a $10 horrible eyebrow waxing. Do not recommend read more

Please let me start by saying I rarely ever review, but this experience really upset me. After reading other online reviews, I was very excited to try this salon. I knew I wouldn't be able to get there until shortly before 7pm (they close at 7:30pm) so I called to verify that would be okay for an acrylic overlay. I was told someone would wait for me and be happy to do my nails. When I got there, the technician tried to talk me into a different service than I wanted, applied the acrylic too thick, didn't want to help me find a polish, and made me feel very UNwelcome. I ended up leaving without any polish at all, very much regretting I'd come to this business and paid (more than what's on the website) to not only NOT get the quality I was expecting, but to be treated as though I was a nuisance instead of a customer. I ended up at another salon, where I had to pay someone else to attempt to even out the acrylic and paint my nails. I sincerely hope they really do treat other customers better. No one should leave a salon on the verge of tears. read more

I visited here yesterday for the first time in years and I seriously love this place. I'm not sure how it's been so long but I'll definitely be back in two weeks or less. Jenny and the rest of the staff are super friendly and upbeat. I had a pedicure, an acrylic set, and an eyebrow wax/tint. The nice man who did my pedicure was very attentive to detail and I felt like he did an excellent job at cleaning up my toes/feet. A lot of other salons will rush that, but he didn't at all. Jenny did my full acrylic set. I showed her a picture of the shape I wanted (pointy almond but short) and she nailed it, literally lol. She is super friendly and will talk to you about anything, and definitely knows what she's doing. My toes and nails look great. The eyebrow wax/tint went well. She only waxed off the necessary parts as I'm trying to grow them out (huge relief as many salons over pluck and over wax). The tint was a first for me, I have never had this done before but will continue having it done based on the results. I normally fill in my brows quite a bit as they're light colored, now they just look naturally darker which is going to save me a good amount of time in my morning routine. Overall VERY pleased. They offer a good variety of additional services such as facials, permanent makeup, waxing, and eyelash extensions. Clean place, good service, good prices, good hours. Highly recommend. read more

I was disappointed with my experience. I pre-arranged a team building event for 8 ladies from my office to get mani/pedis. We called a week in advance to find a salon that could accommodate all 8 of us at the same time, due to our limited schedule. This salon confirmed they could accommodate us. When we arrived, there were only 4 techs. I asked the "manager" would there be more techs coming and her answer was "yes". I don't believe she was answering me honestly. The 4 techs were able to do our mani/pedis but this meant 4 of us would be standing around waiting while the other 4 were getting done. This also meant they were rushing and 4 of the 8 of us came out with bleeding wounds on our hands or feet. I assume these techs were qualified to do mani/pedis and only made us bleed because they were rushing. There was no discount on the bill for our inconvenience and we were late for our lunch reservation. Not a positive experience for us. read more