Beware of eyebrow aesthetician - SIMRAN !! I asked her if she can be gentle with my skin and that I…read moreget a lot of cuts. She told me she is doing recklessly on my skin because she doesn't think she needs to be gentle with my skin. I asked her why would say such a thing and told her this was so unprofessional the way she is talking to me and breaking thread on my face and being aggressive, she gave me many cuts and said she should have refused service to me. Here are the attached photos. If you want to take good care of your skin, don't ever go get threading done from this person. She needs to be fired from this salon.

Simran is amazing! She does a great job and you feel no pain. She's very kind and friendly and very…read morepatient.

To tDouglas M- this is my reply to you! As someone who works in customer service, this review…read morehonestly reads less like constructive feedback and more like someone looking for something to be upset about. A short wait, a staff member stepping away, or a moment of confusion is normal in any business -- especially one that's clearly served you well for years. Most people understand that. What's disappointing is seeing a long, dramatic write‑up over something so minor, especially when the employees you're criticizing are real people doing their best. Turning a brief inconvenience into a public takedown doesn't make the business look bad -- it highlights how unforgiving and unrealistic some customers have become. If this is the worst thing you've experienced here after years of good service, that actually speaks volumes about the quality of the staff. Not every moment needs to be escalated into a Yelp saga. A little patience and basic empathy would have gone further than this review did.

I have been coming here for years, even when it was lunch box, and never had a problem, until now…read more So I'm giving them 3 stars but normally I would give 5 stars (if this was my first or second time, it would be 1 star and I would not return). I come in once or twice a year, usually before a beach type vacation to get my back waxed. They have always had someone at the front desk when I walk in, but not this last visit. Let me mentioned before getting into it, the place is always clean, the entrance, Hallway and wax rooms. The wax service is always fast, professional and as relaxing as it can be getting waxed. I never had a scheduling problem until now either. This last experience was not good. I arrived at 1030 my scheduled time, but no one was at the front desk, but I could hear someone talking on the phone in the room behind the desk. I waited 5 minutes figuring they would come out, but no, so I start to ask if anyone here? No response for 2-3 min, so I asked again, then a lady with black and purple hair comes out of the room and say someone will be right with me and turns back around into the room to continue to talk on the phone, as if I was bothering her at work!! Then a few minutes later, another person comes out from down the hall (I think she was actually with a client) and asked if I have been helped, I said no and told her my appointment was at 1030, she tells me the appointment was at 1040 (this was at 1042, already past my apparently rescheduled appointment) and said someone will be with me shortly. Then the other lady that was talking on the phone comes out from the room behind the desks. I sat there about 5 more mins until my wax person arrives, say sorry for being late, and gets ready (it appears they changed the appointment because the wax person was running late), they never told me they changed the appointment time (no text like all the other notifications, which I like from this place). The appointment was never changed on the website, only locally, maybe they just lied for her, and told me 10:40. Oh and no one ever came out of the room behind the desk after the phone call lady, while I was waiting for my room to be ready. It was clearly a personal call at work and she didn't want to be bothered at work. At the end, I still tipped, against my better judgement, a lower 10% rather that the usually 20%. The wax person was late, but apologized. I think I will return because up until this time it has been great, but not sure.

Makayla is hands down the best aesthetician I've found in the East Bay. The hydrafacial will leave…read moreyou with a glow and the softest skin for days. She addresses all concerns, aging, blackheads, extractions, acne. You'll get a nice massage while your mask soaks in. I'm extremely picky being a massage therapist myself. I've been seeing her for a few years and always look forward to my facials. Highly recommend!!

I reached out to Makayla after referrals from an online mom's group. I wish I had looked her up…read moreonline a little more before I booked my teen with her because others had the same issues with her as I did. She seems to either be really bad at running her business or has a scam running through her business where she takes your money for products and then never orders and delivers them to you. Do not pay her by Apple Pay! You will have no receipt for your transaction therefore no course of action against her. The worst part about is that my dad had just passed away and due to him leaving me a little money, I was able to bring my depressed, teen to her to fix her acne that was was difficult on her self esteem. Makayla knew this and STILL did this to us. Absolutely despicable. Avoid her.

I've done facials before...even did them regularly for a year or so, but always felt like I was…read morespending a lot of money and not seeing a difference in my skin. This changed when I was given a gift certificate to At The Spa with Suzan. Holy Moly! I did the hydro facial and added on a peel. Suzan was very knowledgeable about the services she offered and took time to evaluate my skin so together we could decide on the best treatment. I walked out glowing with brighter skin and the smallest pores I've ever had! I am a week out and still have smoother, tighter, brighter skin than before. This is not a cheap service. If you are only looking at price, this is not the place for you. If you are serious about your skin and willing to invest in quality services that will actually give results, give Suzan a try. I plan to go once per month and can't wait to see my continued improvement.

I've been getting the Hydrafacial, and I can't recommend it enough! My skin has improved so much…read moresince I started, and I always see immediate, noticeable results after each session. It feels incredible, and the treatment truly helps keep my skin looking healthier and more radiant. If you're looking for a facial that delivers real results, this is it!

Had my eyebrows and ear waxing done and unfortunately I left pretty disappointed. My eyebrows came…read moreout completely mismatched -- one corner was made way too thin while the other stayed noticeably thicker. The ear waxing process was also much more painful than I've experienced before, and during it, wax got into the hair near my ear. After several minutes of trying to remove it with some kind of liquid, the only solution ended up being cutting that piece of hair off because the wax wouldn't come out. Overall, not a good experience and I won't be returning.

I am absolutely furious right now. I have never been this upset about a wax service in my life…read moreuntil today. My regular waxer at a different location called out sick so I had to book last minute at the San Ramon branch. I have avoided this location for a reason because I have had back to back terrible experiences here before. One time I was left waiting almost 40 minutes for my appointment. Another time I walked out with a bunch of hair left behind. Today I booked with any available specialist and ended up with Sarah. She was nice and talkative, but the second she started applying the wax I could tell she had no idea what she was doing. Every experienced waxer I have been to applies wax in one smooth direction. Sarah was going back and forth like she was mixing some kind of potion. She kept wiping the area with a wet wipe before almost every strip which made it impossible for the wax to stick or pull out the hair properly. When she told me she was done I looked at the area and was shocked. There was so much hair left everywhere and the area was messy with stray hairs still stuck to my skin. I asked her to go over it again which she did but the results were just as bad. It still looked unfinished and uneven. I was supposed to get another service but I was so angry I told her I was leaving. I complained to the front desk and they said they would schedule a touch up two hours later. I was already irritated that I had to drive all the way to San Ramon for this disaster and now they expected me to come back. I agreed at first but something came up and I had to call multiple times to try and move it around. I ended up not being able to make it. When I got home hours later I found wax still all over the area she worked on and even on my clothes. I called furious and demanded to be comped for this so-called service. I came in for a clean wax and left with a mess and a worse experience than before. They said a manager would call me within two days. We will see if that even happens. I will never ever come back to this location ever again.

Eunice is an excellent waxer !! so painless and quick and she make sure she takes out all the…read moretiniest hairs . Nothing is left behind. It's a smooth silky canvas!! come to Eunice if you need to get groomed and ready to take on the world!!

I used to hop around on Groupon to find whatever deals I could with waxes - a new one every month…read more I stopped doing that as soon as I had my first appointment with Eunice. her office is so nice and private, and everything is clean and bright. Eunice is super professional, friendly and knowledgable. she not only does a great job super quickly, but she's so friendly and easy to talk to. I actually look forward to going to my appointment just so I can talk to her. go to Eunice and you won't want to go anywhere else!

Listen to me, ladies (and some gents)---stop waxing and start sugaring! Waxing burns, you get bad…read moreingrowns, the stubble is terrible! Sugaring doesn't have any of those effects. It's basically a big ball of melted sugar and some lemon juice that gets smoothed on your skin and rolled off. No strips or burning. Jen is great. She asks me about my weekend plans, my family, etc. to distract from the pain (yes it still hurts, but not as bad as waxing, I swear!). She's so fast and doesn't have to go over the same area over and over. She has great hours. She's an independent businesswoman who runs a clean and honest practice. What more do you need?

Jennifer is so amazing! First time getting a Brazilian (and first time trying sugaring in general)…read more She made me feel so comfortable and made the process quick and painless as possible! Very knowledgeable, you can tell she loves what she does. Very clean also. Highly recommend!

Amazing experience!! Jessica is really knowledgeable and great with her techniques. She assessed…read morethe skin thoroughly and recommended appropriate treatment. She explained everything really well! The place is very clean. Overall I enjoyed my experience and will definitely recommend Jessica for facials :)

From the owner: Our esthetician Jessica has 10 years of experience in the beauty/resort industry. She has worked…read morewith all skin types, skin conditions and ethnicities. Jessica specializes in facial treatments, chemical peels, microdermabrasion, med-spa fat reduction treatments and skin tightening treatments.