I recently went in to get a pedicure and I'm a very laid back, easy to please person who rarely…read moreever complains, but this was one of the worst pedicures I have ever received. Not only was the nail polish chunky on a few toes, but the skin around my toenails is completely ruined. She even left polish on the skin of my left big toe. I only noticed the next day at work when my toes were red that they looked absolutely terrible. The nail tech was so aggressive when she buffed the nails that she buffed the skin around it too! I have never had this happen before and as convenient as the location is, I will not be coming back.

Amazing!! My go to place…read more The staff is always so nice, takes their time on details. Definitely recommend. It's hard to find a good nail salon nowadays.

I'm extremely disappointed with my gel manicure here. I had a nail chip the very same day, which…read morehas never happened to me in over 10 years of getting gel manicures. It felt like they were using the absolute minimum amount of polish possible--when I asked to switch colors, the same thing happened again, almost as if the bottles were empty. The staff was nice, but the quality of the manicure was unacceptable. I've never had chips appear this fast, and for a gel manicure that's supposed to last weeks, this was a complete letdown.

One of the best pedicures I've ever had. Truly a spa experience from the ambiance to the staff. I…read morewill be back!

Went to Hi5 for the first time a few weeks ago and very happy with the experience! I got both gel…read moremanicure and pedicure done during my visit and love them! This place is so much cleaner and better than another nail place in Vernon Hills that I went to the last few times.

My sister was in town for a visit and we wanted to do something for ourselves but didn't have a lot…read moreof time or money to do anything. This place had solid reviews, and a lot of them! So we decided to get pedicures. I can't say enough positive things about this place! The staff were friendly and welcoming; the establishment was super clean and modern, and the massage chairs were oh-so-appreciated by my shoulders and back (and hers!). Great selection of colors - I can't wait to go back.

Absolutely LOVED my no chip cat eye manicure with Jenny !! She is meticulous, detail oriented, and…read moreunderstands the importance of a clean nail bed/cuticles! Thank you Jenny !

This review is solely based on customer service, period. I did not end up getting any services from…read morethem, thankfully. So. I had make an appointment for two pedicures and one gel manicure for my friend. I was told that the appointment would be at 1030. When the day came, my friend and I were running five minutes late so we called to let them know out of respect and if they couldn't take us, understand as well. Well when I called, I spoke to someone who said that our appointment was at 10 and not 1030. They also said they were with their 1030 appt now. I was shocked, I said that that was not my understanding and if we were already 30 mins late to an appointment which should have started at 10, a call would have been nice too. The lady on the other said nothing: no sorry, no "there must have a miscommunication"....nothing. The only thing she did suggest is that I can find another salon. So, with that being said, I told her to cancel the appointment, informed her that my friend and I would not come back to their establishment and rebooked with another nail salon in the area who took us in promptly, did a phenomenal job on our pedicures and my friends manicure and lastly, communicated efficiently and effectively. And while I get it, services like this have their bad days but it doesn't mean that their customer service should lack in the essence of treating their customer like decent human beings. I would say that maybe I could try this place again but nah, I don't think so. Next please.

Technicians that like to service all clients and not just someone that look a certain way ! My…read moremoney spends also! Technicians that are professional are also needed at this location!

Came by on a random Tuesday to get a manicure and pedicure and was able to be seen by Mary and…read moreRose, as always, they were awesome! Lotus has been my personal go to for the past year and they haven't disappointed me, I feel that their technique and their ability to clean and paint my nails is always great! Staff is incredibly friendly as well! Will be coming back per usual :-)

Been coming here for a long time and my nails are always perfect. I love the ease of scheduling on…read moretheir website and the variety of colors they have. Very clean and well kept. Edit: They charge a fee based on total price of services for using credit/debit. Tip is cash only.

I have nothing good to say about mundelein nails, unfortunately. I walked in hoping for a dip nail…read more The guy dunked my whole hands in acetone for 10 min to remove my last polish and then rushed through everything. He cut me 3 separate times because he was busy talking to his friends. I ensured the color matched the picture I had and he said "I'll do that" which ended up being an extra $15 plus another credit card fee. The outcome was uneven and messy with nail polish all over my hands and cuts. Charged me $80 for a bad dip manicure..

I walked in today to get the remainder of my acrylic taken off and decided to do a full set…read moreinstead. Sam who did my nails cut me and I tried to stop him many times and asked him to wash my hands he said wait till he finishes shaping. I said ok. Once I washed my hands I asked for alcohol. Sam gave me some alcohol. I'm trying to not get an infection because the cut is deep. Then I go to pay. My total was $55 and when I was about to make the payment I see that the machine says $56.10. I asked the guy behind the desk why is it $56.10 and he said there is a 2% card fee. I told him you can't surcharge debit card transactions because it is illegal and to take off the fee. He refused. He said there is no way for him to do it. I said you can adjust the $55 to make it $55 with the fee. He said no. I tried to explain to him again that they can be fined for this and that I can file a complaint with visa for refusing to take off the fee and for charging debit card fees. He said to me do you want me to call the cops so you can file a complaint and took the phone pretending to dial 911. I told him you don't file a complaint with the police but visa and Mastercard. I asked for the owners phone number and name and he refused to provide it to me. So he wanted me to call the police to report this. I am in disbelief. I will file a complaint with visa. It may be that the swipe companies are not setting up businesses up correctly but they should know better. Image below from visa clearly stating that you can't surcharge debit cards.

Great nail salon. I recommend Lynn, Lizz, Jolly, and Jenny. They are very meticulous and pay…read moreattention to detail while working quickly and efficiently. I got a signature pedicure and it was amazing, they really do a great mani and pedi. Clean salon, great vibes!

I was recommended this place and also kept seeing them on my Instagram explore page, so I decided…read moreto give them a chance since I've been looking for a new nail spot. I went in just for an acrylic removal and asked for a nail trim/manicure. I assumed that meant my nails would be cut, buffed, shaped, and that my cuticles would be taken care of. I wasn't looking to get polish since I had a broken nail and just wanted my natural nails cleaned up. The person who worked on my nails had great customer service, which I really appreciated. However, I was disappointed with the actual service. Not all of my nails were clipped, they weren't shaped, and my cuticles weren't done. I did ask for my nails to be cut all the way down, and while I understand limitations with my broken nail, the rest didn't turn out how I expected. I didn't say anything at the moment because I wanted to give it a chance, but I ended up leaving unhappy. I've heard a lot of good things about this place, which is why this experience was surprising. I even had to go to another salon right after to get my nails fixed. I would like to give this place another chance in the future, but as of right now, I don't think I will.

I was visiting from out of town and was in desperate need of a pedicure! I walked into this…read morebeautiful salon and was greeted by friendly staffs. A young lady Jaichana (I think I spelled it correctly) gave me one of the best pedicures I've had. She was really sweet and did an amazing job. I will definitely be back and will tell all my friends about this salon.