1. NailsTOP Spa & Lashes

    1. NailsTOP Spa & Lashes

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    Norwalk, CA

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    NailsTOP Spa & Lashes

    4.7 (143 reviews)
    Open 9:30 am - 5:00 pm
    Updated 1 month ago

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    Response time

    50 minutes

    Response rate

    85%

    Services - NailsTOP Spa & Lashes

    Manicure

    Manicure and pedicure

    NailsTOP Spa & Lashes Photos

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    Reviews With Photos

    Used nail file

    ‼NOT SANITARY‼ This is the second time I come here and noticed the gentleman was using USED nail files and buffers. I brushed it off thinking he was just learning. I came in again today and noticed the same thing from both of the ladies providing pedicures. After requesting new tools, I was ignored and she proceeded to use the USED ones. On top of that, I was give a towel to cover up? I guess my shorts were too short for them. I do not recommend that anyone comes here unless you want to leave with an infection.

    Catherine is the absolute best artist in all of Norwalk California! She always does an incredible job, so attentive, artistic and the kindest person ever . She also does an incredible work on lash extension . I wouldn't trade her for any other artist

    nicest lady, quick and did her job thoroughly
    La Niña F.

    Me and my bf went in together for our first time and they did not disappoint. The wait time wasn't crazy, considering it was the weekend. We both got pedicures and they did such a great job on both of us. We will definitely be back! I wish we got the names of our pedicurists but every lady in there seemed so chill nonetheless.

    So simple but so pretty   thank you Tracy

    This is the 2nd time ive came to this spot and I absolutely love their work. I showed Tracy a pic i wanted and she did it even better . Thank you. I also had ankle surgery and asked if she could do just a color change and she was gentle as could be . My toes don't look tore up from surgery in my cast anymore.

    On-theme nails during my dinner at Vespertine
    Ash C.

    I wanted to get my nails done before my dinner at Vespertine, and found Ken on Yelp. I was but hectic with my schedule, first scheduling at the wrong time, then having to postpone my appointment time by an hour. I felt so bad, but Ken was gracious and flexible with me. My nails are not in the best shape. I'm recovering from a gel manicure I had from another salon 6 months ago, where half my nail bed was drilled to a thin sheet. All I wanted was a regular manicure with not-gel polish, with some accent nail designs. I explained what I wanted and Ken took the direction and made a few suggestions- and I ended up with a regular mani with regular polish BUT with gel polish for the leaf design and gold ombre! I didn't know the combination of gel and regular polish was even a thing! I'm so pleased with the outcome, and would recommend this place to anyone looking for a quality nail tech. Ken was an expert at cleaning and shaping my nails. So gentle with the cuticles, and with my weakened nails. Wish I could find a nail tech like him in the Bay Area!!

    Amazing job! Love them! Thank you Ken
    Joanna L.

    Love the vibe and services! Just what I wanted excellent service. Recommend Ken is super nice and wife too.

    Black ombré Stiletto almond shmedium nails
    Justine L.

    They were able to get me in very last minute on NYE. Ken was very nice and even offered some ideas to make my nails look very top notch. First time being here but definitely not the last

    Growth after gel X and gel builder fill
    Bridgette E.

    I wholeheartedly regret coming here. I came here because I was itching to get my fill-in from a gel X set I previously had, off. So I came in for a soak off initially and decided I'd get a manicure also (with paint). I was greeted by a male staff (must be the owner?) by the cashier/front desk area doing nails for a client and I was serviced by the only other nail tech in the shop. My hand was soaked off in a bowl of alcohol and that hurt after a while because my hand was covered with a bag and it started to heat up. I was asked about how I wanted them cut and I said short/medium because I was happy with my growth. My thumbs were the star of the mistake. One thumb was shorter than the other so I asked the lady to fix the other and she ended up nearly filing them all the way down to showing absolutely no growth in my thumb at all. The owner ended up asking to fix it and so he did but I decided not to proceed further with polish because of my overall nails not being in uniform length. The excuse the owner gave me was that my nails are too thin and that's why she had to round the edges (which I understand), and acknowledged that the lady did cut off a lot of my thumb length. He also said that there's bad and good nails techs at any salon, which I know that for a fact, but I came to this place due to the good reviews. I was proved otherwise. I also mentioned my observation of the lady tech touching her feet while she was on her phone, while I was getting my soak off and the owner started to say that we could review the cameras and so on... I said that wasn't necessary, I just don't think it's hygienic and then he proceeded to say he'd talk to her. The interior is nice and everything looks clean. Playing good upbeat music also that keeps you awake. But overall experience was not one that would make me want to come back. The owner decided to give me $5 off the service and suggested I'd come to see him next time and I said I was unsure if I'd even be back. And then he proceeded to mention possibly the future. There's definitely no future again for me here. Pictures attached for reference. Sticking to my usual salon! It makes me so sad to write this, I'm just so frustrated that my growth is gone and now my nails are not uniform. What a sucky way to end the year.

    My blood drip nails that are amazing!
    Sara B.

    We have been coming here ever since the owner changed and I have never been disappointed. The customer service is top notch, and all the techs go out of their way to make you feel happy and you walk out satisfied. If ANYTHING happens to your nails after you leave, Ken goes out of his way to make it right and on top of that, no charge! I go out of my way to come here, as we moved an hour away. But upon visiting my mom, appt or not, Ken welcomes both me and my daughter in! Seriously love this place and so does my baby girl. And not to mention, music choice brings out such a chill vibe and just makes you want to be in a pool in Sin City Vegas. Thanks Ken!

    Almond shaped acrylic set

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    Micheal D.

    Thank you yisel, its our pleasure. We will see you again!

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    11 months ago

    They were so nice for a mani and pedi, did it in under an hour when I was on a time crunch. Great place and wonderful staff

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    Micheal D.

    Thanks crystal, its our pleasure! We will see you soon

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    2 years ago

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    2 years ago

    Had a Mother and daughter pedicure done today.. We were seen write away. Very happy with the service and results

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    1 year ago

    The music was a vibe very welcoming and attentive service. I will definitely be coming back!

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    Page 2 of 4

    NailsTOP Spa & Lashes Reviews in Other Languages

    Ask the Community - NailsTOP Spa & Lashes

    How much is a pedicure?

    Starts at $25

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    Review Highlights - NailsTOP Spa & Lashes

    His attention to detail and care for his clients, makes visiting Xstasy Nails for my next nail service an easy decision!

    Mentioned in 8 reviews

    Read more highlights

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    I am disappointed with my experience, as this is now the second time my reservation has been…read morecanceled just 30 minutes before the scheduled appointment. While I understand that unforeseen circumstances can happen, last minute cancellations like this are highly inconvenient and disruptive. What makes this situation frustrating is the strict enforcement of the company's cancellation policy, which charges customers a 50% fee when canceling less than 24hrs in advance. It is only fair that the same level of accountability be upheld on both sides. Customers are expected to respect the policy, and in return, the business should demonstrate the same consideration and reliability. Not be compensated with a $5 discount. When if I had canceled the appointment would have been charged $30. Experiencing this issue more than once concerns me about their consistency and professionalism. I hope improvements are made to better manage scheduling or compensation.

    I am beyond devastated. Worst experience ever. From start to finish. I don't know where to begin…read more This was my second time back at Sugar and Glow in Downey after many years of having a bad first experience. The few times I've been sugared here have been the most painful experiences. I've been getting sugared ( Brazilians) to be specific FOR YEARS so im no newby to the pain. I didn't decide to leave a review of my experience up until now because at the least, on my first experience I received exceptional customer service. Today just left me feeling really devastated. The customer service with Sugarist Kathy was shocking. I don't understand how someone in this type of field could be so unwelcoming and careless. It felt like she did not want to be there. She did not bother to introduce herself kindly or interact with me in any kind of way. She seemed very annoyed. She didn't care to make me feel welcomed or comfortable in such an intimate service. During the service I expressed to her that she was going too fast for me as I was in extreme pain from the way she was applying the sugar on my skin to the yanking of the hair. She stated that it was because I was on my cycle and because my hair was extremely long, now I understand it was long but like I said im not a newby to the pain of a Brazilian. She could've responded in a more understanding way. It just was not a pleasant experience for me from the moment she came out to get me from the lobby because of the customer service. I don't know if I got her on a bad day, but I wouldn't want any girl to experience the treatment that I did today. Sugar and Glow I hope you reiterate to your staff how important it is to make clients feel welcomed and comfortable, and to simply be kind and friendly, basic human decency. Specially for the price we are paying for these services. I left devastated..

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    The first time was 5/5. Cita did great on my brows and I had no issues with it…read more A year later, I went back and it was genuine 2/5. First, there was a commotion about how I wanted to wait for Cita to do my brows despite already choosing her on the ipad upon signing in. I asked for a brow cleanup just on the top, but she convinced me to let her clean the bottom of my brows for better shape. Needless to say, the cleanup performed on my right lower brow was so bad. I had a perfect clean arch before Cita had touched it, but I left the salon with a jagged arch and the hairs refuse to grow back now. She was adamantly suggesting me to use caster oil to regrow hair (which is untrue btw - it's an old wives' tale) and was not listening to what I was saying. I was beyond speechless after that. Of course I left a tip but I will not be going back because that was the treatment I was given as a returning customer. Very disappointed. Was hoping for consistency in good work due to the 5-star review streak. Maybe other customers were purposefully being treated better than me. ‍

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    If you're looking for an amazing waxer, book with **Bree**! She's there **Thursday through…read moreSunday**, and I can't recommend her enough. From the moment you walk in, she creates such a comfortable, welcoming vibe--it honestly feels like a free therapy session while you're getting waxed! She's incredibly detailed, makes the experience as painless as possible, and always takes her time to make sure everything is perfect. One thing to keep in mind: they do have a cancellation policy where you'll be charged **50% of the service** if you don't cancel at least **24 hours in advance**, which I think is completely fair because it respects their time. My only suggestion is to keep an eye on your appointments. The receptionist has auto-booked me before, so I recommend booking on your own schedule and double-checking your upcoming appointments so you don't get caught off guard. Overall, I absolutely love Bree and highly recommend booking with her. You won't regret it!

    More often than not I come to this location because the prices are good compared to other…read morelocations.. today's experience wasn't great! The front desk lady with long hair, still wearing Halloween nails doesn't seem like she wants to be working, very monotone when greeting... it doesn't feel welcoming when you enter the establishment should check her attitude, but maybe she had a long day-- waiting longer than your appointment time and seeing other people that just walked In go ahead of you can make the day longer. You make an appointment and you still wait over 15 minutes for your wax service even if you check in early or on time isn't great. European Wax Center has a Late Policy Form Stating if you're 9 minutes late you will be marked as a no show, what happens when they don't respect your appointment time ? So if you have time to waste or if you want to sit around smelling wax then book here.

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