Great customer service always. Had oil change and tires rotated and tire pressure monitor sensor…read morereplaced.Shaun technician was great explained everything that was needed in full deal. Excellent service every time.

Please with service, and will go back again. Turns out I really needed tires, and the guys serviced…read moreme quickly despite the fact that I did not have an appointment.

They always treat me right. Came in because my tire pressure light wouldnt go off and was informed…read morethat the other place didn't reset the light. I have patronized this place several times, always fair pricing and quick service.

I have been a long-time customer at the Tires Plus Upper Marlboro location and have seen the good,…read morethe bad, and the ugly over the years when it comes to management, customer service, efficiency, and quality of work. Since Carlos became the manager, there has been a noticeable and consistent improvement in every one of these areas. The professionalism, communication, and attention to detail under his leadership are second to none. For the first time, I feel complete confidence every time I bring my vehicles here. As long as Carlos is at this location, I will continue to have all of my cars serviced here and will gladly recommend this Tires Plus to friends and family. His leadership has truly elevated the customer experience to first-class service.

service was awesome, super fast, very professional . These young brothers are RUNNING this jointread more

I have been coming to this location for years, they fellow here are friendly as well as fast, I…read morecome here to get my oil changed and i'm normally assisted and finished within my hour lunch break.

Would I recommend this location? At this time, no but my answer has nothing to do with the…read moreemployees. The staff was polite, professional, and doing the best they could under extremely difficult working conditions. I visited this NTB location about a month or so ago, and it was one of the hottest days of the year. The air conditioning was not working, and it was extremely hot inside the building. I was so concerned that I contacted NTB's corporate office because no employee or customer should have to be in those conditions. The supervisor I spoke with assured me they would look into it. Now it's July 2026, and every time I drive past this location, I still see the doors wide open, which makes me believe the air conditioning still hasn't been repaired. If that's the case, I find it very disappointing. The employees were doing their best, but they were visibly sweating behind the front counter. I felt so bad for them that I went and bought everyone water. While they appreciated it, water doesn't solve the problem when people are working in excessive heat all day. In my opinion, it's unacceptable for employees to work in those conditions, especially while servicing vehicles. Businesses have a responsibility to provide a safe and reasonably comfortable work environment for both their employees and customers. Again, this review is not a reflection of the employees. They were courteous, respectful, and working hard despite the circumstances. My concern is with management's apparent failure to address what seems to be an ongoing issue after it was reported. This location also appears to be in need of significant updates. Until these conditions are corrected, I can't recommend this location. I sincerely hope NTB makes this a priority not just for its customers, but for the employees who show up to work there every day. They deserve better.

Up until now I had really good experiences here but not this time and I won't be back. Tanisha was…read morethe only employee to go out of her way to help me, but it is obvious that she is not getting the help nor the training to be elite at her job, but that is not due to her lack of effort. She was the only bright light in the place. It took the days to get a tire replaced and an oil change. The first day I was there for almost 3 hours standing at the counter with no air conditioning while Tanisha tried to get help seeing up warranty ticket for my tire. The next day I called and asked if the tire was there and was told yes so I drive all the way up there just to be told that there was only one technician and could I come back another day. I had an appointment. As I was leaving I saw two other technicians standing outside on break. So the third day I came back and Tanisha was already with someone. The work finally got done but the technician used my husband's tools from his truck, didn't put them back in place, and Tanisha had to come out to clean a stain the tech left on the driver seat.

DO NOT GO HERE! there are too many other shops litterally around the corner that arent a coperate…read moremoney greed pool. I was going here since I got my first car over 10 years ago and my van is the 2nd car I've brought here, paid them for full DIAGNOSTIC they have me drop over 2k on repairs, check engine lights came back on days later and now my engine is garbage and they advise me to get a new engine or trade in my vehicle. How tf didnt you find this out the FIRST TIME they were paid to do a DIAGNOSTIC. Then when I was willing to price an engine its been a month and they havent called me back, they got what lil money they could outta me and never hear from them again. NEVER GO HERE....EVER

This letter details a complaint regarding a service I received at Midas, located at 8407 Central…read moreAvenue, Capital Heights, Maryland. On September 5, 2025, an inspection at Bowie Auto Clinic determined that my vehicle's front brakes were fully operational but would likely require replacement around my next oil change. The following day, on September 6, 2025, I took the vehicle to Midas for a brake inspection. The technician recommended replacing the front and rear brakes, including the rotors. Given that I occasionally tow an 11,000-pound travel trailer, I authorized the repair at the quoted price of $2,171.15 to ensure optimal safety. The repair, scheduled for completion on Saturday, was not finished until Tuesday, September 9, 2025. During this time, I made repeated attempts to contact the shop for a status update. Upon my arrival to pick up the vehicle, I requested a pre-payment inspection. When I pressed the brake pedal, it went completely to the floor, indicating a total loss of braking function. I immediately informed the receptionist that the vehicle was unsafe to drive and requested to speak with the technician and the manager. When the manager became available, he was verbally abusive and demanded payment, claiming the vehicle was repaired. I explained that the vehicle was not in a drivable condition and stated that I would not be paying until the repair was completed to my satisfaction. In response, the manager threatened to charge a $50 daily storage fee. The next day, I paid to have my vehicle released and towed to another automotive establishment for a secondary brake inspection. Their findings were alarming; they determined the brake work performed by Midas was not completed properly and posed an imminent risk of complete brake failure if the vehicle had been driven. I have since contacted my attorney regarding this matter and have filed a dispute with the Maryland Attorney General's Office and the Better Business Bureau. The purpose of this letter is to formally document these events and to make others aware of these unacceptable business practices. https://nextdoor.com/news_feed/?post=424876337 Since the incident, Midas has not addressed the Better Business Bureau (BBB) complaint I filed, nor the letter sent by my attorney on October 13, 2025, requesting immediate resolution. Additionally, the Maryland Attorney General initiated an inquiry on October 6, 2025. I will continue to keep the public informed as the situation develops.

Very determined young man he worked on a couple of my vehicles before. Never let me down. He came…read moreand did exactly what was needed. He came to my home fix my throttle issue brought the part with him. It was done within 40 minutes test drove it and told me if I had any issues to give him a call, which I never needed to. He always get it done the first time.

Used him twice with no serious problems...although the second time he overslept and showed up 2…read morehours late. I called him for a third issue and never got a response at all. He does good work when he does show up!

I used this company to change a tire in my driveway. The entire process went smoothly and Bryan…read morewas a pleasure to work with. I would use them again.

He came to our campsite after our camper blew a tire on our way into town. He saved our trip and…read morecharged a very fair price. I was impressed with his speed and the quality of his work. Hopefully I never need the service again, lol, but if so and I'm in the area, he's the only one I'm calling.

Provided excellent service when I really needed it. Friendly and respectful. Timely and efficient.read more

Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.