Outstanding, Honest, and Seamless Medicare Guidance - Nina Szutu is the Best!…read more I first went to KCAL Insurance in mid-2025 to get my mom enrolled in Medicare, and Nina was our account manager. From day one, she was exceptionally professional and worked with incredible efficiency. What set her apart was her transparency--she clearly explained the essential pros and cons of several plans she recommended. She also helped print out the essentials of multiple insurance information for us to refer to later. We selected the plan that fit my mom's needs best, and it worked out flawlessly. When my mom's specific needs shifted in 2026, and my dad also reached the point of needing Medicare enrollment, my parents went right back to Nina. Once again, she made the entire process completely smooth and frictionless. Nina is upfront and honest about how different plans operate and how representatives work with providers, giving straightforward insights into the advantages and trade-offs of every option. If you or your family need expert, reliable, and stress-free help navigating Medicare, see Nina Szutu!

Customer service keep changing phone line, no return phone call. Do not buy Health insurance in…read moreKCAL insurance Agency.

I received excellent service during my time here, and the staff were very accommodating throughout…read moremy visit. Thank you for the great experience.

Very professional, quick, and affordable service! I've been here two times now and will be…read morereturning for future needs.

I have been with them for years since we moved to LA. The insurances seems reasonable and clams…read morewere processed quickly. Also I called to pay my bills was very quick and easy, especially the staff there were very helpful and friendly. I highly recommended.

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

James answered all my questions in a professional manner. He sent my quotes via email very quickly.read more

Thank you, Vivian Ta and James Chen! I switched over my insurance plan from Mercury. I ended up…read morewith significantly better coverage for the amount I was paying at Mercury. Vivian is very insightful, helpful, and kind. James Chen is a chill and cool guy. Quick response time! I recommend Vivian and James to anyone looking for honest, personal, high-quality service. No robots here.

I have had Elaine and her team as my provider since 2019 - they not only have competitive rates but…read morealso a friendly/helpful staff to assist when needed. I transferred from Progressive and save hundreds of dollars yearly. Anytime there is an issue, or I need questions answered they respond quickly and efficiently. It is very personalized service, and it is something I wish other insurance agencies offer. Thank you for all you do!

It's nice to find an Allstate office that answers their phone calls. Elaine and her staff are…read morealways polite, quick, and helpful. You couldn't ask for a better Allstate office.

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

I had my auto insurance here since 2013, Steven had been extremely helpful and provides great…read morecustomer service. I also have my homeowner insurance here so I can get a multi-policy discount.

I've had them for over 10years and the service is great as well as the prices . They are very quick…read moreto respond in any of your questions.

Highly recommend. Communicative, supportive and company/ customer focused…read more I recommend Dana and her team

We chose Weaver Insurance because they were responsive and friendly -- which continued throughout…read moreour experience. They were quick to reply, courteous, pleasant, and available when we contacted them. As a broker, they do not provide insurance themselves but sell policies from insurance carriers. When we needed to file a claim, their limits became clear. Here is our experience: When we had a claim, their recommendation was that we not file it, citing the possibility of denial and potential premium increases. This was an uninformed and incorrect recommendation. As we asked questions, it became clear they lacked the expertise to help us analyze our policy or advise us on how best to proceed. With outside help, we decided to move forward with filing the claim. At that point, Weaver Insurance introduced us to the insurance carrier -- and then disengaged. They did not assist us in preparing or submitting the claim, did not advocate on our behalf, and did not follow up with the insurer to help move the process forward. As they stated to us, evaluating claims or determining whether the settlement was appropriate "falls outside their scope of services." They fully deferred to the insurance carrier's investigation and judgment. Fortunately, we did receive a substantial settlement, thanks in part to outside help, the carriers third-party claims adjuster, and the insurance company. In our view, Weaver Insurance added no value to the process. We needed them to have the expertise to support our claim, and they did not have it. Their approach raised questions about whether their incentives are aligned with their clients' interests. We understand why Weaver Insurance has been successful -- they are friendly and responsive -- but when it mattered, they did not have the skills to support our needs. Based on our experience, I recommend a broker with expertise who will support you through the full insurance process.

Topco Insurance agency ,service is very good, responsible, and patient.They are a trustworthy…read moreinsurance company. I recommend to use them.

Customer service and agencies are pretty bad. When we had a robbery and I tried to contact them,…read morethey just said that my insurance was not covered. I don't recommend this insurance company.

Jing Zhang customer service is top notch. We have been with Kcal for years and she is a new rep to…read moreme. Wow, very friendly, quick efficient and best prices. Our health insurance was ready to renew. I was shopping around for quotes since it's so expensive. I got a few quotes that are actually lower than hers but BECAUSE she is so on top of everything and fast in response, I decided to still go with Kcal. Jing Zhang does not disappoint. I want her to work for my company! lol. I highly recommend kcal. Although they have fast turn overs on staff sometimes, they still have their act together and they respond promptly and know what they are talking about and always think in terms of customer's benefit, unlike other insurance companies who just want to cover their on xxx. Jing is great. I hope she gets a raise for a fabulous job she is doing. I cannot say enough good things about her. Thank you for all your help from your loyal customer!

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.