BEWARE .. BEWARE!!! I'm writing this review to you today because I had a really surprising and frankly, pretty disappointing experience when I brought my schnauzer in for her recent grooming. I was really hoping for a specific type of service based on our chat beforehand, but what happened wasn't at all what I expected. When I booked the appointment, we talked quite a bit about getting her that classic, breed-standard schnauzer cut. That particular style is super important for her look, and I was assured that you guys were totally skilled in doing it. That's why I felt comfortable bringing her to you - I really trusted that his unique grooming needs would be met. So, imagine how shocked and upset I was when I picked her up and found shed been completely shaved! Her signature schnauzer coat, which defines her , was just gone. It was such an unexpected change and definitely not what we had agreed upon. When I asked about it, I was told it was because of "severe matting." And honestly, I have to strongly disagree with that my dog had some matting on her chest area and spout but nothing to that extreme of completely shaving her down . But more than anything, what really threw me off was the lack of communication. If there was genuinely a problem with matting that meant you couldn't do the schnauzer cut we discussed, I really, really wish I would have got the heads up about the complete shave down and given the option to take my dog elsewhere . A quick heads-up would have allowed us to talk through options, or I could have even come to pick her up. Making such a drastic, irreversible decision without my consent is a big oversight and a bit of a disregard for what I wanted for my pet. This whole situation is more than just a styling mistake; it feels like a real letdown in trust and communication. Seeing my dog like this is quite upsetting, especially after I went out of my way to choose a specialized service. In addition I was charged 80+ for the unauthorized shave down and according to the lady I was also charged for the muzzle they used on her !! Given this rather unsatisfactory experience, I'm sad to say I won't be able to bring my dog back to Nancy's for future grooming. And honestly, it makes it hard for me to recommend your salon to other pet owners looking for reliable service. Please see the photos 2nd photo is how they left my dog. read more

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Well, our regular groomer is on indefinite leave. My wife started researching some local groomers and she was pleased with reviews and made an appointment. Dropped off our chi wawa poodle and picked her up at time stated that she would be ready. Pleased with the cleanliness, friendly service and price. Also, she was very calm when we dropped her off read more

I brought one of my fur babies here and they are amazing. I used to take them somewhere else and they always left traumatized for days. This place is amazing! Thank you so much for taking very good care of my fur babies!!! Your guys rock!!! read more

Nancy's Pet Salon - My fur baby with a haircut from this place. I freaking love it!!! - Pet Groomers Near Me - Moreno Valley, California

Nancy knows about our pets. As soon as we walk in she exclaims and says our dogs names which drives them crazy. They love coming to the groomers. They are gentle and caring and so sweet to our diva poodles yes all three of them . I just wish there were more Nancy's there. Jk. I would never take my dogs any where else . I used to go to the guy down the street. Couldnt cut a top-knott like Nancy. My dogs come out so fancy and smell so good for the longest time . Last guy down the street seems to not know what shampoo is. read more

Do not take your pets here!! Please read and take this review seriously before thinking of taking your pets here. I took my Golden Retriever for the first time to this salon for a full bath and cut. I specifically said no shave and somehow they still managed to cut my dogs skin on varies parts of her inner thighs by her private area causing irritation and bleeding, nails trimmed so short you can see blood, and inside of her ears were cut and irritated. The groomer did not approach my dog at check in to meet her or to assess what and where she will be trimming. Typically, it takes a groomer, 2-5 hours to finish grooming my dog. The groomer here called me less than two hours from drop off that she was ready which was the first red flag for me. Upon arriving I can see my dog tied in the back moping. The groomer charged me first and handed my dog afterwards. She not once asked to see what she did on my dog. What I noticed first was a terrible uneven super short cut on my golden. We got home and my dog continued to mope around so decided to inspect her, and that's when I noticed all the cuts. The following day I contacted the salon to request to speak to the salon manager hoping for an apology and to remedy the situation. The manager off the bat was rude and defensive . I didn't get to finish telling her and she cut me off to tell me my dog is sensitive so next time don't ask for a sanitary trim. She said my dog wasn't bleeding at the salon otherwise the groomer would have told me and the groomer didn't noticed she cut my dogs skin or nails. How the salon manager knows what the groomer noticed is beyond me. I did not get an apology until I mentioned it that she is failing to take responsibility and give an apology then she stated " I am sorry, but what do you want me to do?" She was defensive from the beginning and did not take any responsibility for the rushed job and cuts caused on my dog. My dog usually is happy after visiting a groomer but after her salon visit her she was upset upon picking her up and at home. They did a rushed job and didn't care they were hurting her. If a groomer can't notice she's cutting dogs like the manager said, then she's in the wrong business! read more

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My poor pup, she's been sad since my daughter picked her up. I asked that she not be cut short because she has thin hair on the body, but I wanted the face to be shaped, not botched. I called and spoke to Mike, and I even sent him pictures and told him this was unexceptionable, but he had no remorse and said that next time he would put me with a different groomer. customer service is lacking, and the groomer who did this should be fired. read more

Nancy's Pet Salon - Before* - Pet Groomers Near Me - Moreno Valley, California

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She's an amazing Groomer. My dog was absolutely beautiful. I love this place!!!! They tell you how long it takes. They're usually right on the time and you can go pick up your dog, so it was a great experience. I highly recommend her. read more

Our 10 year old does not approve of this place for grooming. She said they shaved her doggy unevenly and she recommends everyone else search for somewhere else to go. Sorry. read more

First time I've taken my cats anywhere to be groomed. I called to see if I needed an appointment and luckily I didn't. I dropped one of my cats off and she came out looking like a new cat. So happy I brought here. Took them 45 mins to do a full groom. read more

Nancy's Pet Salon - Pet Groomers Near Me - Moreno Valley, California

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I had took my dog for a cut and not he's hurt can't open his left eye not okay at all read more

Nancy's Pet Salon - This my dog he's hurt he's a inside dog and now he can't open his eye he doesn't even let us get close to it - Pet Groomers Near Me - Moreno Valley, California

This shop has the best people working there!! Jennifer was great with my 2 very very fussy elderly dogs! I truly recommend this shop!! Blessings read more

Do not use this salon! I never thought a "professional" business could remain open after all the noted issues of animal abuse posted on Yelp and on Google. This place needs to be investigated. I don't typically fuss and never post reviews, but what happened to my golden retriever today was traumatic and people need to know that this business is not trained to properly handle animals and should shut their doors. The owners will be held accountable for what occurred today. My 12 month old puppy who they said was "aggressive" was only a cover up for the mishandling and abuse by the Jennifer the groomer. Services weren't even completed beside the wash, so how did my puppy have physical injuries if they never made it to the clippers or scissors . Called the owner Nancy and she hung up on me. read more

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I dislike that sometimes they don't answer their phone but apart from that they always have my dog looking fresh and amazing I love the way they cut his hair and are always so nice read more

These people are so kind, greet you when you walk in the door and treat your pet with love and kindness my Yorky always comes back smelling fresh and looking beautiful. Prices are affordable and not outrageous like these other groomers, they don't nickel and dime you and what makes so cute they put bowties on your baby when they return them to you ! read more

Nancy's Pet Salon is very unprofessional and not trustworthy at all. Do not take your dog there!! I tried giving no stars this place deserves -0 I took my dog here Tuesday March 28,2023 , for boarding and grooming. My pickup for my dog was today March 30, 2023. Upon picking up our dog my husband gets there and my dog was not ready, the owner Mike and his wife Nancy failed to communicate with there staff. Mike tried telling me I said that i would be late to pick my dog up. Everyone knows I'm a punctual person and never late to anything. So This was not true, upon speaking to Mike which is the owner, he told me that my dog would be ready with a groom and bath on Thursday which is today before I picked up. He said to me boarding pick up hours are by 1:00pm. I agreed and told him we would be there by 1:00pm. Our dog was not ready at 1:00pm for pickup. When my husband got there he had to wait a whole hour for our dog to get a bath after he was already supposed to be cleaned. When my husband finally got our dog he immediately peed for 5 mins straight after peeing all over my husband and in the car. After that he had two bowel movements back to back. I do not think they took care of my dog and I am concerned, if anyone knows what I can do to have them investigated please reply back to me. I do not trust this place of business to deal with animals, I'm really concerned and believe that my dog wasn't cared for while being at the facility for boarding. There were notes left for my dog that their employees wrote. The owner nor staff looked at the notes and where left in his dog bag. I'm not even sure if they even fed my poor dog at all, or took him out to the restroom. We are very upset, and disappointed in this place of business please do not take your dogs here ever you will be disappointed as well. They are very forgetful and not on the same accordance with each other. This place needs to be looked into. read more

Whenever I take my puppy to Nancy's she always comes back looking great! The staff are wonderful and skilled.

Great groomer! I came here last minute and they gave her looking amazing! Will definitely revisit Great customer service! read more

So I just moved close to the area and needed a groomer for my 3 dogs. I've had all three dogs groomed and I was happy with the results. They do a good job. The price is reasonable. They also don't take forever to get it done. My dogs come back happy, so I know they must be good with dogs. read more

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Had a wonderful experience here. I called and they were able to get me in next day! The establishment is clean and adorable with pink stripes on the wall. My older dog Benny was well cared for and his groom looks great! They even gave him a cute red bow tie and he is so handsome with it. Owners are very kind and gave a military discount which I appreciate very much. If I'm back in town I'll take my dog here again. read more

The staff are customer service oriented. They adhere on the appointment schedule. Got took us right on schedule at nine(9)AM Their pet shop are very clean and highly recommended. our bull dog got very good spa treatment. read more

CLOSED?!? How is place is closed down after reading one of the reviews posted 1 day ago. We drove around the plaza to see if there was another entrance to the groomers but did not find any in case she relocated nearby. But NOPE! *UPDATE: Found out it is located INSIDE the animal hospital. The address & signs are misleading. read more

Nancy's Pet Salon - Pet Groomers Near Me - Moreno Valley, California

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Wish 0 stars was an option. Awful disgusting establishment. Brought my 1 year old puppy in for a grooming and she came home with bleeding in her eyes, the whites of her eyes are blood red, and abrasions in her ears. Absolutely no responsibility taken on the owners' end. When we tried reporting it to them they repeatedly hung up on us. DO YOUR DOGS A FAVOR AND STAY AWAY FROM HERE‼‼‼ read more

We were so satisfied with with our dogs bath, she smelled so good. She was so clean and her nails were done and a cute little bow. We will definitely be coming back to get our dog groomed. read more

Been going here for years. However, my dogs haircut looks like it's being done by an amateur every time I go anymore. I gave it another chance but for 57.50, and one ear's hair is almost an inch longe than the other ear's hair? I told them not to give him a Mohawk this time but they did it anyhow. I didn't notice the difference in the ear length until I got home. It's gone downhill since the pandemic and they are possibly not hiring qualified ppl. Sorry but I won't be back. The ppl that work there are nice at least but do the job right at that price. read more

I took my dog here for the first time and the cut was horrible. He has small strands that were still long, but that's not even the worst part, I noticed about an hour once we got home my dog couldn't keep his eyes open. As I checked closer I noticed he had cut abrasions on his eyelid, I can't tell if he either still has soap in his eyes or it's the cuts that preventing him from opening his eyes either way I'm pissed because this has never happened to my poor dog. read more

Nancy's Pet Salon - Pet Groomers Near Me - Moreno Valley, California

Picked up our dog from boarding he was shaking for two days he looks so underweight I wouldn't recommend the spot for boarding they do great with grooming just don't trust them with boarding I've stopped by to check on him in the shop was closed on Saturday and Sunday I called twice I can hear my dog barking I stood outside of the parking lot for three hours and kept calling my dog was left alone all day Saturday and Sunday read more

I used to go to Pawlished Paws in canyon crest but not anymore. After hearing about Nancy's pet salon from my friend. I decided to give it a try. I am so glad I did. It is so much more efficient and almost half the price than most nice groomers in Riverside and my dog seems happier when I pick her up. Not to mention it's super cute inside. My Maltese loves this place! The groomer is super friendly and knowledgeable. My dog came back squeaky clean and haha even had bow in her hair. They also gave her a bottle of doggie perfume because it was customer appreciation month. I think they also send your dog home with a bag of goodies as well. Ps. It's located upstairs in the Moreno Valley animal hospital [I doubt anything will ever happen but just in case it does...it makes me feel so much more at ease that there are veterinarians downstairs] read more

Nancy's Pet Salon - Pet Groomers Near Me - Moreno Valley, California

If I could post a 0 rating I would. We've been taking our dogs here for grooming. On occasion, one or more come back with a bit of too close of a shave or nick. The last grooming session, one of our dogs came back with a few concerning areas. Spoke to Nancy by phone and in person. She blamed other reasons and treated us as if it was our issue and not hers. She claimed they don't have any issues there and everyone leaves happy. I found another post proving ours was not the first incident. read more

Nancy's Pet Salon - After grooming at Nancy's Pet Salon - Pet Groomers Near Me - Moreno Valley, California

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Omg So these people are so great!!! I went in there nervous because it was going to be my babys (puppies) first Time at a salon and doing this type of thing! But they cleared up all my questions! It got even better when i pickedup my dog the day of his appointment! He looked the cutestttttt!!!!!!! They were Greattt!!!! Honestly recomend this place 100% !!! read more

Nancy's Pet Salon - My puppie after his hair cut!! - Pet Groomers Near Me - Moreno Valley, California

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They were fast, efficient, courteous, all of the above! My baby was starting to look like a hangover Ewok and now she looks sooo much better. read more

Nancy's Pet Salon - This is poppy after being groomed - Pet Groomers Near Me - Moreno Valley, California

I was very excited to try this new place out and my boy has always been great at the groomers. When I went to pick him up I was excited he looked good but as I checked closer they had cut is underarm and cut his whiskers!!! I am so sad to say I won't be returning. read more

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My first time bringing my two dogs and will definitely be my last. I gave the staff who brought my dog the opportunity to explain what happened to my dog but no explanation was given even though it is very noticeable. I am extremely surprised of the lack of care that this business shows for my dog. He just had a recent infection due to flies and now that his skin is exposed it most certainly will be infected. Another thing about this place is that the grooming seemed rushed my dog has areas of patches where it is not even. The haircut is uneven and I'm extremely disappointed in the quality of this business. Please be advised before bringing your dogs to this place. read more

Nancy's Pet Salon - Pet Groomers Near Me - Moreno Valley, California

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I always take my long haired cat here because she gives up on herself she gets very matted and has to be shaved. This groomer does an excellent job as a cats skin is very thin and so easy to cut them. Nancy's has always done an excellent job we will start bringing our dogs here also read more

This place was able to get my two four legged kids in the same day! The price was not bad either at only $42.50 per dog. I will definitely recommend to friends! read more

I usually go to a different salon but unable to get in for 3 weeks. I called Nancys and they were able to fit my little old man Joey within days!! He went in looking like a raggedy dirty smelly snow beast and came out like a regal show dog (yes, I am biased). He was not nervous or shaky when I picked him up and they were so super nice and gentle with is old man body warts and other idiosyncrasies. Awesome caring place for the fur babies, they are my new go to place. read more

Nancy's Pet Salon - After... regal show dog! - Pet Groomers Near Me - Moreno Valley, California

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Took my old grouchy cat to get groomed. He is very temperamental but they seemed very good with him. He had to be shaved and they gave him a free toy!!! The place was super cute! And they noticed something wrong with his foot and had the people from the vets office take a look which is nice and convenient. I only get him groomed once a year so I would probably come back read more

Nancy's Pet Salon - My grouchy old man - Pet Groomers Near Me - Moreno Valley, California

Great services and affordable. My dog got a cut, nails trimmed, ears cleaned, and got flea and tick treatment. For 42.50 he's under 20 lbs. Great experience! read more

Nancy's Pet Salon - Pet Groomers Near Me - Moreno Valley, California

This was my dogs first groomers but not anymore. I'm disappointed her birthday party is ruined now she has matting that wasn't there before. I asked for a light trim and they cut her really low. She's very scared when any groomers go to even reach out to her since her last visit at this salon. The male groomer is great positive attitude the female groom I don't recommend Okay prices but your dog might not be happy that you dropped them off... :( very sad because I really liked them read more

Nancy's is the greatest! Always friendly, and the so a wonderful service on my little Chihuahua/wired hair terrier mix dog. They are my go to, all the time for my dogs grooming needs. I have taken my dog to 2 other groomers in Moreno Valley, my dog came out scared to death, and had an ugly cut to boot. Not with Nancy's...... I highly recommend. read more

Such a great place. It's a little hard to find because it's all the way in the back of an old shopping center, but I'm glad that I did. They were able to squeeze me in at the last minute when I called and the staff were all very sweet. When I picked up my fur baby she smelled great was cuddly soft! I will definitely be returning and bringing my other animals in. Thank you!! read more