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    Tender Touch Professional Pet Grooming

    3.9 (63 reviews)
    Closed 8:00 am - 5:00 pm

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    Reviews With Photos - Tender Touch Professional Pet Grooming

    This is the cut & blood stain.

    Let me preface this by saying I was extremely happy with my mini schnauzer cuts the first 2 times. This third time has been really such a horrible experience. The older lady there knew my dog and always did a good job for a fair price. This time it was different. I dropped off my dog around 9 am and picked her up probably around 12 ( they are always so timely, it's great.) I asked how it went since my dog is older, she said the usual, she was fine, sensitive on her paws, I knew that and her beard was matted( of course) she did her usual and fixed the beard. I did notice there was a big blood spot on her ear, the groomer said nothing. She basically rushed me out the door. I let it go because I figured my senior dog probably moved and it wasn't bad. I got home and noticed she her cut was very edgy, very uneven, and then my dog started being sensitive about anything or anyone touching her ear and paws. I noticed her paw pads weren't cut right. She had another nic on her back leg. I'm very disappointed. Today I showered my dog & this is what makes me write this review. My dog normally is cool in the shower and just lets me do my thing. This time she was so scared and shaking and coughing from being stressed out in the water, she was extra sensitive about her ear and her paws. She never tucks her tail between her legs and this time she did. I couldn't even blow dry her like I usually do because she wouldn't lift her head or Stop whimpering. I've never had her whimper during a bath or blow dryer. I won't be taking my dog back there and I'm really sad to say that. I liked how she normally cut my schnauzer since a lot of groomers cannot cut schnauzer's. I loved that they had note cards for the dog. I'm very very disappointed and honestly, I'm hurt that she couldn't just tell me that she cut my dog. I asked her because my dog is older and I know older dogs can be more sensitive so I wanted to make sure everything went smooth for the groomer. I'm not saying not to go there, make your own judgement. Try it, it might work for you. I had 2 great experiences and then this. Although, I won't be returning, I hope the groomer feels bad for what she did to myself and my dog. I trusted her and all she had to do was talk to me. I know things happen.

    Feeling fresh after the groomer
    Eric M.

    Been coming here for about 7 years on and off due to moving away and returning. The staff is friendly and nice, they tell you how your dog behaved and if there are any issues or things to report. Pricing is more than fair and the cuts are usually done well. We usually do a summer cut on our dogs so they're nice and cool for the local climate and still look good. I'd definitely recommend tender touch for anyone looking for a fairly priced and great groomer.

    Jessica S.

    I have nothing but nice things to say! I dropped of my aussiedoodle off this morning! And she's a 5 month old and new to grooming. I got a call after 2.5-3 hours that she was down. I see her in the kennel when. I arrived and doing good. She was safe and monitored. They did such a great job! Wonderful ladies in their! I wish I knew the name who cut her but thank you so much!!!!!!

    cut on his leg
    Xaela C.

    So disappointed ... the cut was not very good at all..I guess you get what u pay for... also ended up getting my pup back cut on his leg ): please be more careful when handling our pups ! Sorry but never coming here again

    The clean crew!!!!!!
    Michelle H.

    Love this place. All the dogs come home happy and smelling great. They always have time to fit us into there schedule

    Just in time for the holidays
    Bee Z.

    Took my corgi here for the first time, it was his first time being groomed as well and I loved it! They were quick, less than three hours and on a busy day as well. He got a trim on his butt and now it's nice and round and fluffy. He's so clean and smells so good! I've always been pushing off grooming for my dog because of prices but this place is so affordable I plan to bring him back once a month. Thank you again!

    SUCH A GOOD JOB! exactly what i asked for, for a great price too! my pup was so happy and smelt great, definitely will be our new spot

    Charlie Brown back home after getting groomed @ Tender Touch!
    Diana B.

    Ok so I don't like this place as much as I thought, my dog looks like he got a buzz cut on the top of his head down the middle looks like they buzzed it accidentally they could have atleast fixed it all the same length but they didn't... they keep your dogs in tiny lil carriers which i hated, and its not too clean inside.

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    5 years ago

    Worst dog groomer around. They drag the dogs and you drop them off at 8am and don't get done until 5. Do not take any large dog here

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    6 years ago

    Our dog Max has been there twice and the ladies are so nice and Max has been content. These ladies do a great job.

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    14 years ago

    I guess this place can afford to be rude to people. I will take my money somewhere else.

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    Page 1 of 2

    Ask the Community - Tender Touch Professional Pet Grooming

    Review Highlights - Tender Touch Professional Pet Grooming

    Dawn and her crew have known and cared for pretty much every single one of my furbabies over the years.

    Mentioned in 4 reviews

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    Brush N Pupps Grooming

    Brush N Pupps Grooming

    4.6
    (41 reviews)

    Absolutely 5 Stars - Brush n Pups is the ONLY place for my pup!…read moreI've been taking my Golden Doodle, MILO, to Brush n Pups in Moreno Valley since 2024, and I will not take him anywhere else. From the very first visit, I knew we had found our forever groomer. The service is truly amazing. The team always treats MILO with such gentle care and patience -- he actually looks forward to going now! Their customer service is top-notch too; they're friendly, communicative, and genuinely care about your dog's comfort and happiness. Yes, it's a little pricier than some other places, but the quality, attention to detail, and peace of mind are 100% worth every penny. MILO always comes home looking (and smelling) fantastic with perfectly trimmed nails, clean ears, and a fresh cut. If you love your dog and want him treated like royalty, look no further. Brush n Pups is the real deal. Highly, highly recommend!

    This place is very unprofessional! I made a first time appointment at there earliest date today at…read more9:40am , took my pug they where closed called and at first she lied and said that we're closed for today the only day there closed is Sunday then apologized and said she had a emergency and she should've called me, that's so inconsiderate and professional! She did offer to bring him tomorrow and she would do it for free but I'm going out of town and was trying to get him groomed before then now I have to try to find a place today ,This place has a lot of good reviews maybe call before going in

    Pawlished Paws Boutique & Spa

    Pawlished Paws Boutique & Spa

    4.2
    (740 reviews)

    First time bringing my Siamese and Ragdoll in and I couldn't be happier with the experience. Johnny…read morewas communicative the whole time, patient, and clearly knows what he's doing. Both cats came out with matching sanitation shaves, trimmed nails, and fresh baths, looking and smelling like they deserve. They came home calm and relaxed, which says everything about how well they were treated. Thank you so much to Johnny and the entire Pawlish Paws team for taking such great care of our royal pair. We will absolutely be back!

    I've been coming to Pawlish Paws for over 15 years, and they have always provided good service…read moreuntil I brought my Bernadoodle in for grooming. My son brought our Bernadoodle in to be groomed, and they convinced him that he was matted and required a summer cut. My son reluctantly agreed, and they completely shaved him. To do a summer cut requires no finesse in grooming, and they charged me $189 for a cut that took less than 15 minutes that is no different than a farmer shearing his lambs. Here is a picture of what matted hair looks like, and pictures of my dog before his summer cut. If you look at his summer cut, check out his ears and tail, you can see they did take the time to brush out. Which means they were too lazy to accommodate us. I also pointed out to them that when I brought him there last year, they were accommodating to my request of a trim and could pull up the record on their system. They made the excuse that they couldn't do it because their system was in transaction mode. I question their integrity because they used to list the prices of the services they provided. Now they can subjectively name their prices. I expressed my concerns, and this group of employees quickly dismissed me, saying my pet was a big dog, therefore it cost more, no bigger than my Huskies, which I paid far less for grooming. If you have experienced this type of customer service, stand your ground and demand that they meet your needs/desires for your pet's grooming. What happened to that friendly family atmosphere?

    Moondoggies Pet Spa

    Moondoggies Pet Spa

    4.5
    (130 reviews)

    Staff are always phenomenal, and our big rottie loves them! They do very well with her every timeread more

    Terrible experience. Before I dropped my dog off, I explained that she doesn't like being groomed…read moreand that whoever groomed her before I adopted her may have given her a bad experience. They assured me they could work with her. After I dropped her off, they even called and asked for permission to put a muzzle on her so they could continue. I also offered to stay and help comfort my dog during the grooming, but they told me it wasn't necessary. About two hours later, I received a call to come pick her up. When I saw her, I was shocked. She looked terrible. They didn't even groom her face, and she had multiple cuts on her ears and face. To make matters worse, she was still wet when they handed her back to me. They told me my dog was aggressive, but at no point did anyone call to let me know they were unable to safely complete the grooming. Instead, they waited until I arrived and then tried to charge me extra because they said it took two people to work on her. I have a 1-year-old Maltipoo who is incredibly sweet and loving. I understand she gets anxious during grooming, which is exactly why I was upfront about her behavior from the beginning. I expected patience, communication, and professionalism--not for my dog to come home injured and with an incomplete groom. I will not be returning. Not only that, but the groomer who worked on my dog was extremely rude and unprofessional, and the owner of the shop allowed the disrespectful behavior. She repeatedly kept telling me my dog was "bad," constantly talked over me, and spoke to me in an aggressive tone when I was simply trying to explain that the additional charge should have been communicated beforehand. They had no problem calling me to ask permission to use a muzzle and informing me there would be an extra charge for that, so they should have shown the same courtesy when they decided to charge me more because two people had to work on my dog. Instead, they waited until I arrived to tell me, which was completely unprofessional and unacceptable. And then they had the nerve to try to charge me $125 for a groom that wasn't even completed. My dog's face wasn't done, she came back with cuts on her ears and face, and she was still wet when they handed her to me. Based on the way the groomer spoke to me--being rude, aggressive, and repeatedly calling my dog "bad"--I left with very little confidence that my dog was treated with the patience and care she deserved. My dog is a sweet, loving 1-year-old Maltipoo who gets anxious during grooming, and I was transparent about that from the very beginning. I expected compassion and professionalism, not poor communication, disrespect, and an incomplete groom. i wouldnt even give a star but i have to!

    Oh So Cute! Dog Grooming

    Oh So Cute! Dog Grooming

    3.3
    (117 reviews)

    I've been bringing my Goldendoodle here for the past two years, and I can't say enough good things…read moreabout this grooming team. They always do an amazing job, and my dog comes home looking absolutely perfect every single time. What stands out most is how patient, kind, and caring they are with him. Goldendoodles can be a lot of work, but they take the time to make sure he's comfortable and well cared for throughout the entire grooming process. You can truly tell that they care not only about the quality of their work but also about the pets and owners they serve. Everyone is friendly, professional, and genuinely invested in making sure your pet has a positive experience. It's such a great feeling knowing I can trust them completely with my dog. I highly recommend this grooming salon to anyone looking for a place that treats your pet like family. Thank you for consistently providing such wonderful care and excellent service over the years!

    I called to schedule an appointment and arrived the following day, only to be told that no…read moreappointment had been booked. I was also informed that my dog would need to remain in a cage indoors for two hours prior to grooming, which had not been explained beforehand. I then scheduled their mobile groomer for the next day, but no one showed up and there was no follow-up or communication. This experience was extremely unprofessional. I would NOT recommend this business.

    Nancy's Pet Salon

    Nancy's Pet Salon

    3.9
    (88 reviews)

    Well, our regular groomer is on indefinite leave. My wife started researching some local groomers…read moreand she was pleased with reviews and made an appointment. Dropped off our chi wawa poodle and picked her up at time stated that she would be ready. Pleased with the cleanliness, friendly service and price. Also, she was very calm when we dropped her off

    BEWARE .. BEWARE!!!…read more I'm writing this review to you today because I had a really surprising and frankly, pretty disappointing experience when I brought my schnauzer in for her recent grooming. I was really hoping for a specific type of service based on our chat beforehand, but what happened wasn't at all what I expected. When I booked the appointment, we talked quite a bit about getting her that classic, breed-standard schnauzer cut. That particular style is super important for her look, and I was assured that you guys were totally skilled in doing it. That's why I felt comfortable bringing her to you - I really trusted that his unique grooming needs would be met. So, imagine how shocked and upset I was when I picked her up and found shed been completely shaved! Her signature schnauzer coat, which defines her , was just gone. It was such an unexpected change and definitely not what we had agreed upon. When I asked about it, I was told it was because of "severe matting." And honestly, I have to strongly disagree with that my dog had some matting on her chest area and spout but nothing to that extreme of completely shaving her down . But more than anything, what really threw me off was the lack of communication. If there was genuinely a problem with matting that meant you couldn't do the schnauzer cut we discussed, I really, really wish I would have got the heads up about the complete shave down and given the option to take my dog elsewhere . A quick heads-up would have allowed us to talk through options, or I could have even come to pick her up. Making such a drastic, irreversible decision without my consent is a big oversight and a bit of a disregard for what I wanted for my pet. This whole situation is more than just a styling mistake; it feels like a real letdown in trust and communication. Seeing my dog like this is quite upsetting, especially after I went out of my way to choose a specialized service. In addition I was charged 80+ for the unauthorized shave down and according to the lady I was also charged for the muzzle they used on her !! Given this rather unsatisfactory experience, I'm sad to say I won't be able to bring my dog back to Nancy's for future grooming. And honestly, it makes it hard for me to recommend your salon to other pet owners looking for reliable service. Please see the photos 2nd photo is how they left my dog.

    Candaces Pet Care Center

    Candaces Pet Care Center

    4.8
    (42 reviews)

    Reed's big brother Sawyer rolled into town from Sacramento this weekend looking like he'd just…read morecrawled out of a wilderness survival documentary -- long, matted fur, nails so overgrown they could've been registered as concealed weapons. My wife and I did what any responsible pet parents would do: administered a full‑scale COVID‑era haircut and booked a 9 AM nail‑trim appointment to finish the job. Once the shop opened, we learned the entire operation was being run by one heroic human that morning. One. A whole grooming shop held together by sheer willpower and caffeine. After we explained Sawyer's situation, this absolute saint of a groomer didn't just agree to trim his nails -- she offered to clean him up for a small fee, with the kind of patience and warmth that could calm a tornado. Minutes later, out strutted a brand‑new dog. Freshly trimmed, nails immaculate, tail wagging like he'd just won a beauty pageant. I tipped more than I planned, but honestly, it still wasn't enough. She earned every penny with her kindness, her skill, and that unwavering smile that said, "Yes, I am single‑handedly keeping this place running, and no, you will not see me break." I wish I remembered her name, but I'll never forget the impression she made. She opened the shop on June 6th and represented that establishment with pride, grit, and genuine heart -- a true gem in the grooming world. PHOTO: Sawyer and Reed

    I've brought my bosses large Labradoodle dog here a few times. Most of her dogs go to a different…read moregroomers, but they can't do the larger dog (because the ladies are older.) so this location doesn't have a problem with the size of the dog. I typically drop her off in the morning and within 4 to 5 hours they call me and tell me she is ready sometimes shorter than that even She's always looked really great They used to be in the shopping center off of Wood Street but now they're down just a tiny little bit walking distance behind the Ace Hardware I completely recommend this shop for Grooming, they have patience. They do a good job and the price is average for a big dog groom.

    Tender Touch Professional Pet Grooming - groomer - Updated July 2026

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