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    Kids N Cribs

    Kids N Cribs

    3.7
    (62 reviews)
    47.8 mi
    $$

    I am obsessed with kids-n-kribs! It is one of the only stores I found where I could go in and try…read moredifferent strollers and rockers. It is owned by a lovely couple who is extremely knowledgeable. We got our rocker from them and booked a lesson on car seat installation. Would recommend 1000%

    Wow. I really wish we had read the reviews before making the 50-minute drive from Vallejo to…read moreBrentwood. It would have saved us a lot of time and frustration. We decided to visit Kids N Cribs because we wanted to see strollers and car seats in person before making a purchase. Before going, I read the website, which clearly states that walk-ins are welcome. I also understand that if you want the full hands-on experience, you need to make an appointment and put down a deposit. That wasn't what we were looking for. We simply wanted to see the strollers and car seats in person. As soon as we walked in, a woman sitting behind a desk in the corner greeted us. I asked if walk-ins were welcome, and she said yes. I then asked where the strollers and car seats were, and she told me that we needed an appointment. I explained that the website says walk-ins are welcome and that we weren't looking for a hands-on appointment--we simply wanted to look at the products in person. Her response was, "Well, if you read that, then you saw that an appointment is required." The way this was communicated to us was incredibly rude and dismissive. At that point, rather than argue, I asked my partner to leave. As soon as I stepped outside, I burst into tears. We had driven 50 minutes specifically to see these products, only to be made to feel unwelcome and as though we were inconveniencing them by simply walking through the door. And honestly, I find the experience especially disappointing because your clientele is pregnant women and new parents. I'm a first-time mom, and I expected a little more patience, kindness, and understanding from a business that caters to people who are already navigating a huge and overwhelming purchase. If customers cannot even look at the strollers and car seats without an appointment, then the website needs to make that much clearer. Saying that walk-ins are welcome creates the impression that customers can walk in and browse. If that isn't the case, please communicate that clearly so people don't waste their time making a long drive. We ended up going to Nordstrom in Walnut Creek afterward, and the experience couldn't have been more different. We were able to see everything in person, and an associate took the time to explain the differences between the products and answer our questions. We ultimately purchased a Nuna stroller and car seat. We could have easily spent our $1,400 at Kids N Cribs and supported a small family-owned business. Unfortunately, the customer service we received made that an easy decision not to. Do yourselves a favor and head to Nordstrom instead.

    Photos
    THE Roma Power recliner in Ivory by Heritage House -- our TOP selling nursery glider! Try it out today!
    THE Roma Power recliner in Ivory by Heritage House -- our TOP selling nursery glider! Try it out today!
    Checkout our Babyletto gallery. Lolly crib in the NEW Olive / Washed Natural finish!!
    Checkout our Babyletto gallery. Lolly crib in the NEW Olive / Washed Natural finish!!
    Romina Furniture Uptown Single dresser paired with Dutailier Maestro Glider recliner

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    Romina Furniture Uptown Single dresser paired with Dutailier Maestro Glider recliner

    Nanigins - childcloth - Updated August 2026

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