Absolutely outstanding... selection, service and quality. One of the last great local toy shops in Sonoma County. First, there is no lack of options... toys for all ages and for all preferences. Whether you're looking for a stocking stuffer or a large ticket item, this place has you covered. The service is exceptional. The toy I purchased required a battery that wasn't included in the packaging. The store clerk offered me one as a courtesy. Also, they provide complementary gift wrap included with any purchase if you request it and they have nine current choices available for wrapping paper. Recommended as a place for spectacular options and extremely high-quality for the value. Please help keep this place going! It's a true gem in the heart of Montgomery Village. read more

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Extremely helpful, friendly service. The young woman helped me pick out a couple of age-appropriate toys for a friend daughter, and did a nice job of wrapping the gift for me. read more

We love this store and the many items they sell for kids of all ages. It is always neat and clean and the young staff members are efficient and friendly. They actually wrap your gifts for free!! We have a 4 year old Grandson and every time he visits, we visit the store with him. read more

Been shopping at this toy store for years. Today the gentleman working around 3pm was rude to my friend who was shopping for students in Her class. I had bought squishes for my own purchase that was separate from hers. The gentleman walked over and told my friend there was a limit of 4 per person (which she had not made. purchase yet nor was there any signs indicating that rule). When she said she was shopping for her class with only 4 in her hand, the man rudely told her "thats what everyone says and walked away. She works with the elementary schools for the special needs kids. She wanted to buy some for her autistic kids in her class. She was even going to purchase other toys her daughter picked out but the man was rude so she felt she had to leave. I understand limiting to make it fair, but her purchase was separate from mine and we had not even reached said "limit". Highly disappointed in a store we loved. The man at least could have been kinder and even asked her about what kids she worked for cuz it could have been a whe different situation. She has been looking for similar needoh squishes for her students but super sad to see she couldn't do something nice . Not sure if the man is the owner but hope he sees this. She could have proven easily the students she works for. read more

Nice local toy store. It's now on Hahman Dr. next to Copperfields. Small selection of Legos.

No Joy for toys! I have been shopping here for years and loved their shop and service. The owner even special ordered some toys I recommended for our toddler for our upcoming trip. I went in yesterday to pick up a birthday gift. I am assuming the manager (older woman with long grey hair) was beyond rude to several clients to the degree that I asked to speak to her and I gave her my opinion on her attitude. situation: Three young girls(probably 10-12) came in the store and she ran to the door to tell them that children were not allowed in without parents. After they left she told the other two employees that she actually knew the girl but she just didn't want children in the store unaccompanied. the girls seemed super sweet ...not unruly teenagers. She said they just ask too many questions and she has to re-arrange shelves if they mess them up. Next up, a mom came in with two boys, i would say 9-10 yo. the boys started touching some toys and she ran over to tell them they were NOT allowed to touch the toys unless they were buying them. The mom asked why. She said we are not in business to sell used toys. The mom said I thought this was a toy store. Then we will go somewhere where children are welcome. the perceived manager said, OK then. I was waiting at the register to pay for my items and she went behind the counter and repeated herself to me. "I don't know what parents are thinking. We aren't in the business to sell used toys". I paid and was about to leave and I heard her bragging to the employees. One of the employees expressed that it is a toy store and children should be able to touch things, she waived them off. Seeing the interaction with the employee, I went back and asked to speak to her. I told her I had been a long time customer but felt her behavior unbecoming of someone in the toy business. She tried to talk over me and I said I don't need to hear your defense. I wanted you to hear an opinion of a customer, who if it had been my first visit I would have put down my purchase and walked out. She gave a smug smile and said in a condescending tone " thanks for your opinion". I am writing this review to hopefully get the attention of the owner. I have loved this store for many years and supported you. In today's environment, with big box stores and amazon, I can certainly take my business to other places but wanted to support you local/hometown/small business shop. Please address the attitude of your shop manager as she doesn't appear to be the right one to manage a toy store. Apparently, answering questions and fixing shelves that might have had children wanting to find the next best toy is too much for her. respectfully yours read more

My 4yr old nephew: " This is the best store in the world!" Good thing we found it again after relocation. Next to Copperfield's? Heaven. read more

Good experience with great prices. I had a budget and they helped me not go over and gave me a few discounts! I ended up buying more than expected, they have such a big selection of toys to choose from. read more

Lizie was so very helpful in finding me exactly what I was looking for. She needed no urging to go check the stock Regarding my inquiry. She was very thoughtful, and helped me get the exact gift I was looking for. In a day and age of help yourself, Kaleidscope Toys hires people who are there to make help them make this the best shopping experience for their customers! So grateful! read more

Kaleidoscope Toys - Our future Top Chef! - Toy Stores Near Me - Santa Rosa, California

The old lady was rude. She told me to leave with my emotional support animal because he barked. She made my little sister feel bad. Zero stars. Calico critters were cute though! read more

I really appreciate the personal touch that comes with shopping at Kaleidoscope Toys. I have a grandson with special needs and Elody is always so very helpful, knowledgeable and kind. Elody is always willing to go the extra mile to help the customer find what they are looking for and she does so with such sincerity! Excellent customer service Elody. My family and I appreciate you! i would like to add that Tami, whombegan working at Kaleidoscope Toys back in October helped me several times during the Christmas Season and yesterday. She helped me pick out a toy that her grandchild loves and suggested it to me and it was a HUGE hit with him. It was much better than what I had intended as it was for an older child. Thanks to Tami and everyone there. Such a great group of people, they even gift wrapped the toy and how kids love the suspense Of opening it. Thanks Tami and everyone! read more

The new location is conveniently located to the bookstore and Monti's. The kids loved going to this toy store. What a great selection of toys! read more

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Everyone LOVES this toy store. It's spacious, organized and great service. Special orders are easy!! So many options otherwise.

Support local business! The service here is stop notch, toy selection is better than anyplace in town and Jeff Bezos doesnt need you money. They gift wrap and know about the products they sell. If you would rather save a dollar or two than support a locally owned business than have at it. Me, I prefer to support a place that gives back to the community. read more

The store manager was extremely rude. I brought my 2 year old into the store while I was purchasing $150 worth of toys. My toddler started to have a "normal 2 year old tantrum" while I was checking out. The manager told me that next time to please remove my child from the store until he calms down. I was so uncomfortable. She told me that my child crying "upsets her older customers". This made me so uncomfortable and I felt so mom shamed when I was trying my best to purchase my items and deal with my child. read more

Wonderful store with so many options for kids. They also have fun toys for kids to try on display.

I have always considered this store to be much more expensive than many other options. I have always purchased on Amazon or Target for convenience. However, in the past few months after seeing so many stores close I decided to support the local economy even if that is harder with little kids and definitely more expensive. So I have been buying ALL the birthday party gifts at Kaleidoscope. Well no more. This is how they lost a customer today. I had my 2 kids (7 and 3) we were looking for gifts for 3 parties. We had picked one and my 3 year old starting having an accident (peeing his pants) I went to the counter to ask if my 3 year old could use the bathroom. I can see the bathroom wide open. They said no and then an older lady with long gray hair shouted from the other end of the store that we needed to use the public bathroom. I had no idea where that would be. Luckily I parked close and I had a portable potty in my car. This was an emergency as my toddler was already starting to wet his pants so I just ran out of the store and left my 7 year old there as I didn't have time to look for her to tell her to come. I knew she wouldn't leave the store without me. Needles to say, the only reason I purchased an item upon my return was because the grandma of the girl we are gifting likes this store. I took my business for the other 2 gifts to Copperfields bookstore. They we super kind with my kids. I asked the manager at Copperfields what are the rules if there's a potty emergency (in case the mall's rule was no bathrooms for customers) and they told me they would gladly open the bathroom for a toddler in need. So much for helping local businesses. read more

Each time I go, it is a great experience. Fun to look around and try out some of the toys on display. The employees go out of their way to help you choose just exactly the right toy for your little as well as older kids of all ages. We had a specific need for a "big blue ball". We went to Toys R Us, assuming that a huge warehouse type store would carry something so simple. No. Several big blue balls but were printed with some tacky cartoon character. We asked for help- she disappeared . Asked again and it was as we first saw. No balls without some franchise imprint. I called Kaleidoscope and they said come on over- we'll set one out. Yes. Old school playground ball . Of course we looked around and found several perfect gifts for all the kids. So nice to have such personalized and knowledgeable staff. FREE GIFT WRAPPING ! read more

Kaleidoscope Toys - Toy Stores Near Me - Santa Rosa, California

Paid $140 for a Lego set that is sold for $99 everywhere else. I should have shopped around.

We love hunting for toys at Kaleidoscope toys. Our most recent experience was particularly outstanding. Owen was as enthusiastic as we were about looking for the right toy. The manager was exceptionally helpful and gave the boy a small toy as well read more

i walked into kaleidoscope to get some hot wheels, the man at the register asked me about them and we had a conversation about them. I picked two out and set them in my pocket, that's an important detail. we were walking around and the man at the counter was eyeing us like we were stealing or something. Then, a woman approached us and basically ask if we were stealing. she talked about people stealing and putting things in pockets. while my hot wheels were in my pocket. she said either to put them back and leave. Or pay and leave. I obviously paid for them as stealing is something i wouldn't do. Like, why would you accuse us of something so vile. Is it because of our skin color? Probably. Like what's with the micro aggression?? Edit: They also asked if we had an adult or if we were over eighteen. Like, do we really need an adult to go into a toy store? We're sophomores and juniors in high school, why would we need an adult in a toy store read more

his is our family's favorite toy store. They have lots of high quality toys that are tough to find in regular stores. Also, their prices are competitive when compared to the online prices. Not only do they have awesome toys, but the owners are amazing people. They donate to local charities and take care of the community when in need. This is the place to go when you want to buy your kids some high quality toys, and support a truly local business. read more

I love this toy store, it has so many different authentic selections in toys and things you wouldn't even think of buying for your kids. I love to support a real local store. Great customer service as well. Thank you! read more

Great customer service from start to finish. During the Covid-era, the staff are practicing good standards to keep one another safe and maintain business as best they can. Their store front is open, for walk up or online business requests via Facebook Messenger. They were quick to respond and handle my questions, and the pick up process was simple and efficient. I will be returning soon. Thanks everyone! read more

Amazing toy store for all ages. I could've spent hours looking at all they had to offer. Thank goodness places like this still exist!

Wow! This is what you think of when you think of a "toy store". I went in here to grab a quick gift for a little girl's bday party. Very helpful staff, awesome selection and great prices! They even offer complimentary gift wrap. I will definately be back to the store very soon :) read more

Very helpful staff. I love these little toy shops that have a good mix of toys we love like Legos and popular brands along with obscure card games and other things. I've bought little gag gifts here although it is a straight up toy shop. Parking is good. On the corner in Montgomery village. Plenty of spaces. Close to 5 banks. Good, because you'll be making a withdrawal if you go here. Prices are okay. Nothing obviously overpriced. Good mix of toys. Great for shopping for cousins, nephews because they have a great selection. So it'll spur some ideas. read more

I love this neighborhood toy store, but most importantly my son loves it. The store is on the smallish size but is packed with all kinds of interesting toys that you won't find at Toys R Us or a big box. It's also great that there are things to play with e.g. train table, marble maze. Staff is always very pleasant and helpful. read more

I had to buy a last-minute present for a birthday party and stopped here on the way to my son's soccer game. The prices were reasonable and they were so friendly! But the best thing about the experience was they wrapped the gift in the spot for free! That is enough to make this my new go-to gift spot! read more

Very disappointed with this local toy store. Went to find a brown baby doll and out of their wide selection of baby dolls not one of other skin tone. I can't help but think if I was a little girl and went in to this toy store and wanted to find a doll that looked like me to only see "white" baby dolls how it would make me feel. The message it sends. I'm writing this review to create an awareness hopefully to the owner to make sure and have a equal selection of baby dolls. read more

Went in to look for toys. The store smelled like garlic and the clerk said sorry just go to the bathroom if you need to throw up. The clerk was eating very smelly garlicky food. Did not apologize and continued eating. read more

I walked into the store and was greeted immediately with kidness, respect, and assistance. They helped me just as much as I needed, carried everything to the counter, and wrapped it while I shopped their beautiful and classic toy store. The presents were all indivually wrapped with the most exciting papers, bows, and tassels. Wow! I walked out knowing I'd found a forever store. I will be returning again and again. read more

Kaleidoscope Toys - Toy Stores Near Me - Santa Rosa, California

Good toy store. Train set and piano for kids to play with. Friendly staff and acceptable pricing.

I absolutely love this toy store. This is my one stop shop for kids birthday or Christmas presents. And my kid loves the selection of toy trucks, Playmobile, Duplo Legos, and Melissa and Doug toys. We went this week and purchased a few gifts for a birthday party and took advantage of their complementary gift wrapping. This is such a cute and fun store for kids toys. read more

I spent some time in the shop today, perusing the lovely, high-quality toys. They have a pretty big selection for a relatively small space. I didn't find exactly the right gift for the great-niece, but it wasn't because they didn't have some great toys. What happened -- I was astonished to turn a corner and come face to face with a rack of wooden "play" versions of Assault Weapons, apparently suitable for small children to play with. There was a toy M-16, and at least three other models of similar sniper and assault type guns, all ready for Christmas gift-giving. Yes, they only shoot rubber bands, not real bullets, but I felt this was extremely insensitive of the store owners to be selling these items in their store right now (December 2013), in the immediate aftermath of the Newtown massacre. I'm not sure what star rating to give this store. I will gladly support an independent toy store which sells toys that help our children become kind, compassionate and socially responsible human beings. This owner apparently thinks it's fine to sell these replica massacre machines to/for children, so I can only assume his/her personal ethics are anathema to me. I actually gasped when I saw them. I walked out of the store, and will not return. read more

This toy store has really great items and is always clean and well organized. The reason that I'm only giving it two stars is that in June 2010 I special ordered a gift for my daughter. I could have easily ordered it online but I always try to shop locally whenever possible. I was told the item would be in within a week. I called after two weeks and was told that it wasn't in yet and that they would call me when it was in. I called again three and a half weeks after I ordered the item and was told that it had just come in that day. I now take my business to Toy Works instead of shopping at both. read more

What a pleasure it was to walk into an actual toy store again! I felt like I was five years old, browsing the shelves and getting so excited by the selection. Lots of science based toys, fun adorable things, and a great puzzle and game selection. Even in the nuts atmosphere pre-Christmas, the staff was polite and attentive and offered free gift wrapping. I looked up one of the games I wanted to buy for my nieces on amazon, and was surprised that it was actually MORE expensive online than at this great store. Way to go, Kaleidoscope! read more

I've bought several things here and I've been very satisfied. I love the fact that there is free wrapping with purchase. My kids love this store and I always find good adult board games here. read more

After walking out of Toys R Us disgusted the day before Christmas Eve, I ventured to Kaleidoscope Toys in Montgomery Village. The staff was very helpful. They showed me where everything was and even gift wrapped it all. I was in and out in 20 min and the prices were very fair. I will shop there anytime I have to buy a toy for a child. read more

Great staff, very helpful, and they found "Upwords" for me. I was so excited, I could not find the game anywhere and when I called Kaleidoscope they knew exactly what I was looking for. Totally recommend this store! read more