Not enough words to express my gratitude for Gustavo he was fast to respond and came out within the…read morehour on Memorial Day for a emergency cleaning I'd recommend to anyone needing carpet cleaning services

Gustavo was very responsive and scheduled me right away for a much needed cleaning! He showed up…read morealmost 30 min early and got right to work. I wish I had some before and after pictures but I forgot. All in all the carpets look great he had a tough job ahead with dogs, kids and potty training the newest pup there was definitely some messes to deal with. He was realistic with what he could hope to get the carpets looking like as we did the walk through. He was also so kind and he did something no carpet cleaner has ever done for us before he called that evening to ask how I felt about it and he was aware there were some areas that didn't clean up as he'd hoped and he offered to come back once they're dry and see if he can do any more to help! Definitely recommend him!

Johnathan did an exceptional job cleaning up the spilled waste under the house and replacing the…read morebroken plumbing pipes. His work can be described as honest, reasonable, reliable, and of high quality. We contacted Johnathan on December 12, 2024 (Thursday), and he arrived within an hour to provide a quote. His estimate was so reasonable that I agreed to it immediately. We had obtained a few other quotes, and the differences were staggering. Johnathan's team came out two days later, on December 14, 2024, to perform the work. The crew spent over eight hours completing the job and paid great attention to detail. I highly recommend Johnathan's services to my friends and family.

From the owner: All Pro Restoration is a newly established company that may be new to the scene, but its owner…read morebrings a wealth of experience to the table. With over 12 years of working in the restoration and abatement industry, they have tackled a wide range of projects and understand the importance of meeting clients' needs. All Pro Restoration aims to be a trusted partner for those in need of professional help, ensuring that each client receives honest and reliable service. Whether it's a minor sink leak or a large-scale commercial demolition, All Pro Restoration is ready to lend a hand. Give them a call today for assistance you can count on.

Our neighbor's washing machine backed up at the sewer connection and flooded in to our house. When…read moreI spoke to David, his next available appointment was the following Monday. I expressed our need to get work done sooner and so he was able to rearrange his schedule and arrived at our house two hours later. His estimate beat the other quotes and we started work eight days later. Their containment area stayed in place which was important. Our previous residence went through remediation with another company which couldn't keep their containment wall from falling. I also want to mention that since our job was smaller compared to others, we were having a difficult time getting other companies to give us a quote or reply in a decent time.

They turned a horrible situation into a workable one. Response was immediate, work was clean and…read moretight! Hope you never need them but if you do, these are you guys!!!!!

Beau and his NBE team Were just amazing in taking care of…read morethe water damage to our wood floors and wall boards! It was a big job and he and his team We're most professional, Friendly and very efficient. Beau was great with how he explained all that needed to happen, he did most of the work in connection with the insurance company, His ideas and advice were invaluable and he and his team made the nightmare of dealing with this disaster far more palatable and pleasant that it otherwise would have been! I am most grateful and very highly recommend him and his company! He is a gem...5 stars or more

This place has the worst communication and then to top it off. Left my fifth wheel in shambles. I…read morewould not recommend them to my worst enemy.

My father recently had a house fire. The fire department responded very quickly, was there in a…read morecouple minutes. And right behind the fire department with some guy from Servpro. I don't know if he followed the fire engines over, or was listening on a scanner, he introduced himself, gave us his business card told him he could help with remediation. I took the card said thank you will be in touch if we need your services, and I thought that was the end of it the next day he was lurking around the front of my father's house, my wife saw him there, called my mom asked her if she had called them she said no and that she wasn't interested in their services. My wife approached him, basically relayed all of that, he said something about they were interested in his services, which was not true. The whole affair was kind of creepy. And certainly pushy. It felt like some sleazy ambulance chaser lawyer showing up at a crime scene. It left everyone with a negative feeling about this company.

Had a water heater leak, these guys showed up late at night and took care of it all. Jean was…read moreprompt and professional at all times. Cost was great for what they did Thank you ServPro.

The work got done, but the customer service was inconsiderate and disrespectful…read more We help out our in-laws that live in house about 100 miles away from us in Windsor, CA. The water supply to the refrigerator's ice maker failed and water soaked through the floor, insulation and into the crawl space. Unfortunately it wasn't noticed for several days and a large area was soaked. A ServPro contract was signed to mitigate and repair the damage.  After the insulation was removed and the sub-floor dried, replacing all of the insulation was delayed because some of the ground was too muddy to work. The project manager informed me he would let me know when the workers would return. Several weeks went by without receiving an update.  I then texted him a request for an update on the work. After not getting a reply for two more weeks, I had to find someone at ServPro to express my dissatisfaction on lack of communication and  work progress. Management got involved and was able to schedule the final phase to be completed in two weeks later. This is not acceptable; customers should not be kept in the dark or have to go up the management chain to complete a job.

They were called by my insurance company to dry and clean up my house because of water damage. They…read moredid an excellent job. They were very helpful answered any questions I had professional above and beyond doing their job perfectly I would highly recommend them to anybody in the emergency like that they will come immediately and take care of it. My insurance paid for it so luckily, I did not have to, but whether you would have to pay for it or the insurance I think they are the first people to call in emergency like water, damage, fire, etc..

ServiceMaster Restore in the North Bay (Benicia / Santa Rosa area) charged me $285 for a crawlspace…read moreinspection and estimate related to flood damage. I provided a detailed crawlspace scope document and specific questions beforehand because the work needed to meet NFIP insurance documentation requirements. Jorge sent an estimate that was a generic Xactimate report that did not address the scope provided or answer the written questions I sent multiple times. It concluded the structure was "dry" but included no inspection documentation or moisture readings. The work authorization also listed a contractor license that is expired, and when I asked for the active license number and contracting entity, I was directed to the CSLB search page rather than being given the information requested. After several weeks of trying to resolve these issues, I requested a refund for the estimate fee.

We were on vacation when our home flooded. Service Master came in within an hour or so after we…read morecalled. When we arrived home our things were packed in an impeccable manner. Shelly was the lead of the team packing our home and we immediately trusted her implicitly. Her professionalism and sweet personality brought us so much peace through the process. Thank you for taking good care of us, team! You are amazing!

I am thoroughly impressed with this company. We had dry rot repairs done on siding, an exterior…read moredoor replaced, a balcony replaced, as well as a fence. The main crew Raul and Johnny were hard working, considerate and patient with our questions and concerns. (Tony as well) The work was quality and the clean up immaculate at the end of every day, you can tell they really care about the job they do. I would highly recommend this company for any work you need done.

Why on earth haven't more people shared their services over the past years?…read more Joe and his team have worked around our 241 townhome community for many many years delivering excellent execution with projects acquired by our HOA team. Various projects include fencing, skylight windows, etc. Both him and his team have been personally hired for our inside projects on multiple units we have owned here in this complex. From drywall to painting, remodeling, popcorn removal and wall retexturing. The outcome is always spectacular. There is a reason we called him more than once for his expertise. Joe and his team are super friendly and I would hire them again in a heartbeat should we need them. If it's only a few dollars between you choosing another company PLEASE DO YOUR RESEARCH!!! I believe you always get what you pay for. Sometimes no news is good news! If you catch my drift.

Great restoration company great guy that owns it. Trustworthy takes care of your concerns above and…read morebeyond.

So glad I was referred to Kevin by my plumbing company! He came out within a day, found the source…read moreof the leak and helped remedy the problem! Definitely have Kevin's company on speed dial!

So far so good they are doing an amazing job will add more when the complete the work but so far…read moreit's been great.

I wish we had known about NRT in 2017. We had a very unpleasant, negative experience with another…read morevendor cleaning our smoke damaged home after the Tubbs Fire. Basically they didn't clean it, were evasive, difficult to reach, were dishonest and lost some of our belongings. They were paid by our insurance company for the services they didn't complete. Salvador at NRT is amazing! He helped us through a difficult time after we sustained smoke damage to our home due to the Kinkade fires. He was informative, kind, and communicative during the whole process. He did exactly what he said he would do. His teams were kind, professional, timely and most of all, did an amazing job cleaning our home and eradicating the smoke smell. Salvador and his team are worth their weight in gold. I would never use another company for restoration!