The initial cleaning services is fine. However, the owner does not adhere to the cleaning agreement after initial visit. Without notifying us beforehand, she changed the price for our cleaning service (although we had in writing our agreed upon price) and changed the areas of the house that we agreed she would clean. We've canceled service but I am still appalled at the poor business acumen of the company. Stay away! read more

Yelp's criteria for a one star review is "Eek! Me thinks not." I feel this is the most accurate description of my experience, so that is what I used. My intention is not to be vindictive, but to provide an honest assessment. I used Amazon Services and wrote a favorable, fair review on there. It was 4/5 stars. The following evening, during dinner with my family, I was texted by the owner asking me to revise it. It was a very defensive text, but then he said I could have $10 off if I had them clean again. Although I had been considering scheduling them to come again, I found this text very inappropriate. I have never had this response from a manager/owner of service provider in my life, especially from a favorable review. I spent at least ten minutes crafting a thoughtful, 4 out of 5 star review, so asking me to go back in and revise it was unconscionable. This is why I said it would take "more work." It was inconveniencing me, the customer! Since I refused to revise it, he let me know he would have it removed from Amazon, and he did. He also had me flagged on Amazon. I did try revising it on Amazon, and was unsuccessful, so I am writing this in response to his request. For clarification, the Amazon Services page does not make it clear that the 2 hours of service is man hours, not total hours. Just a head's up. Overall, adequate service at a good value, but I have never felt more misled, belittled, or dismissed by a service provider in my life. I have a 2 bedroom apartment with one bath and a 3'x5' half bath. I have an eat in kitchen and a small living space. I have had an 800 sq. ft. apartment cleaned very thoroughly in one hour by one cleaner. I have cleaned my current apartment myself in less than 2 hours. I felt that 2 hours would be more than enough time. My fiancé and I are clean, frugal people and rarely feel the necessity to hire cleaners, but with my family coming from out-of-town for the holidays and with both of us working long hours, I wanted to give Amazon Services a try. It says on my order "2 hours of cleaning, standard products." I cannot locate any disclaimer that says "man-hours." The owner said that it was in the scope of service, so I have no choice but to trust him. The window for the cleaners to arrive was between 2 and 5 pm. I know they arrived after 5 pm and left at 5:48 pm. because I have time stamps from texts with my fiancé who wanted to know how it went and exactly when they arrived and left. Like I said, we are frugal and rarely use services like this. Positives: the ladies worked very hard and were very efficient, they paid attention to some details that others might have missed, certain areas were immaculately cleaned, they were friendly and polite, they intuitively knew where certain things were and required minimal assistance. Negatives: they rushed through the kitchen floor and the tub and just gave them a quick wipe down. I did not realize how dirty these areas were until after the ladies had left/after I signed that it was complete. I had to re-sweep and re-mop the kitchen floor, and my swiffer wipes were nearly black. Had I known I was going to have to revisit this, I would have taken a picture. I had to clean and wipe down the *only* shower. The main issue with this company is the management. On November 7, I placed the order for the service to occur on my day off, Friday the 18th. They contacted me on the 17th saying they had to cancel. Thankfully, they could reschedule for the following day between 2-5pm, but the reaction was that this would be difficult to the service provider being so close to Thanksgiving. No apologies or conciliations were made for having to inconvenience me, the client. The day of the 19th, I am contacted 60 min before the agreed upon time window letting me know they would be 45 min early. Since I would not be able to leave work in time, I requested that they return during the agreed upon time window. I got home from work and quickly began straightening up all rooms so they could be cleaned quickly and efficiently. Aside from the bathroom and the kitchen, the other rooms did not need thorough cleaning, which I explained to them when they arrived after 5 pm (some might have minded that they were late, but it was not a huge deal to me. I do feel that I need to point this out). As I mentioned, they did a good job overall, but the two areas that mattered the most to me were not adequately cleaned and I had to clean them myself afterwards. read more

Howdy; Ive used a few different services while here in Jersey City. And while they all were good, I am extraordinarily happy with Nanys Maids. My place was pretty groady when I got back from a business trip and I decided to call them based upon their ad they put under my door. Their $90 price was very reasonable for a 1 bedroom 1.5 bath apartment, and for the amount of work they did and effort they put in, I am quite amazed. Everything was scrubbed, vacuumed, and mopped. The counters were all polished. The stove looks amazing now. They even remade my bed and scrubbed the walls. Im extremely happy with their service and will be using them again. The only additional thing I would have loved for them to do was to scrub the sliding glass doors to the balcony, but thats no biggie, I can knock that out in a few minutes. Place looks great now! read more

This is by far the WORST service I have ever used! Their "100% satisfaction guarantee" is false. My apartment was still dirty wen they were ready to leave. When I pointed this out to them, they refused to do anything about it. read more

Been using Nany's Maids for the last 3 years and we are very happy with the service. I guess we 'inherited' their service as the previous owners of our house used them and we continued using them. I like being able to text the owner with changes/questions and they try their best to accommodate any changes in schedule. Barbara usually comes to our house with another lady and she is very thorough and very nice. I feel very comfortable leaving them alone at home as they are very honest and I have no complaints. read more

Ok let me write this review before I forget. So I moved into a 2 bedroom apartment during a busy busy week. And I didn't have the time or energy to clean my place so I reached out to nanys maids. The ladies came over on time and were super sweet and cleaned my apartment with ruthless efficiency. Thank you guys for a job well done! read more