I scheduled with the Napa Airporter to pick me up to take me to SFO at 3 AM. They called to confirm the day before. They were 40 minutes late to pick me up. I called the guy at 3:10am wondering if he was lost and I woke him up! We had to drive 80 all the way there to make sure I got on my flight in time. I called multiple times to complain and left messages. No return call. I even emailed them! DO NOT BOOK NAPA AIRPORTER! read more

Too bad there is not a zero star option. I had used them in the past without any major issues, but it only takes one time with a screw up like this to avoid them forever! I called well in advance to arrange a very early morning pick up for transport to Oakland airport, mentioning and confirming the need for a vehicle large enough for 4 people each with luggage, golf bags, and dive bags. The driver showed up on time at 5.00am with a mini van that had the smallest of behind the seat capacity! My husband was livid! We had no other options as we would have missed our flight. My husband personally crammed everything in to the gills leaving me in the front passenger seat jammed up with my nose at the dash and everyone else crammed in with luggage on top of them. This was an extremely unsafe situation. If we had been in an accident or even had to stop quickly one of us would have been seriously injured for sure. NEVER USE THESE PEOPLE! They did nothing to follow up or apologize for the dangerous situation they put all of us in! They should have their transport license yanked! read more

Well I wish I had consulted trusty Yelp before booking this sketchy shuttle service.... I went off a suggestion on Nextdoor Napa. They offer a shared van, private van, or town car service. We booked the private van in order to avoid any delays in heading to/from SFO for an international trip. The van is some beater Dodge Caravan. The driver is downright SCARY! Speeding, passing on right, talking on cell.... I was car sick on the ride in both directions. To top it off, the screensaver on his phone when he does set it down is a woman flashing her huge breasts. Totally fine if that's what he wants to do on his own time, but probably not very professional. You can't make this stuff up! NEVER AGAIN! Scariest part of our international trip was our ride to and from the airport. I'm shocked he hasn't been in a wreck thus far read more

Not the best! When I was picked up the guy was late, but it wasn't a huge deal, he was nice and drove well. The ride back, not so pleasant. I had to change my pick up time and the operator was rude in informing me I should've called the day before. Also, gave me attitude when I asked to switch credit cards. The driver did the same thing. Informed me how he could've picked us up earlier and that he would not be home until dark. Not too mention he was a terrible driver!! I've never felt so jerked around. Not acceptable. read more

I used their online reservation form. The site says, "you will not get an email confirmation." Call the phone number to confirm. I called a week later and they had never heard of me. I asked "Well, can we do it now?" No, call me back tomorrow morning at 9am. Ooook. Called back and tried to book a ride from AmCan to SFO. $110.00. The website lists the price as $65. $120 for the town car. I asked why the difference. "It's $65 if we can find someone to share the ride, otherwise it's $110." It's cheaper to park at the airport. I won't even bother ever calling these people again. read more

Napa Airporter was helpful and accommodating. I recommend them to anyone visiting the area. I had a delay in my travel and Ram (one of the drivers) was great. He went above and beyond to get me to where I needed to go. For the $$ it's a great deal and was more convenient than some of the other transportation services. I will definitely use this company again! read more

Ok, now I see what the crappy reviews are about. After giving a stellar 5 star review I had two bad experiences with Napa Airporter that have changed my opinion entirely. The worst case involved NO ONE showing up for a 4AM ride to the airport leaving us frantic and no one answering. They finally called us back as we were preparing to drive our own car. THEY sent a cab with a rude driver that tried to attack us when we told him we had paid Napa Airporter and get money from them. He said it wasn't enough. Pfff. They should be shut down. Use at your own risk. read more

Do not rely on Napa Airporter to pick you up. We gave them all our flight information. Flights get delayed and they should know that. They opted to just not show up because we were delayed, leaving us stranded at SFO. read more

The driver showed up 30 minutes late, with his excuse that he got lost a little lost even though he clearly uses Waze. What kind of airporter company arrives late? They need to be the picture of reliability. We had scheduled it at 630a this morning for 2p pickup. Long story short, we missed our flight back home and my daughter's opening night theater performance. I'll never get that back. Don't use this company, I never will. read more

Rip off crooks - misleading and low integrity. Overpriced service and false advertising for pricing. They don't go to Napa, but to American Canyon for $139. Napa is another $30. The business goes by several names which I presume is because Napa Valley Airporter is getting bad reviews. 3 years ago it was $129 from SFO to Napa and now they list it at $129, $139, and $169 depending on how easily you're scammed. read more

NEVER USE THIS SERVICE. Napa Marriott first recommended this place and then I found out that the manager of the hotel has told them never to recommend them because their service is horrible (they lie to customers, they have one price online and then give another one, they are always late, they are rude, etc.) Basically, the driver refused to drive the the airport (to drop one person off) and then to downtown hotel (to drop the other one off) even though we were paying extra and booked the service to do so. He stopped the car on the side of the freeway and refused to move. Once I told him I was recording a video of him and demanded to take us back to the hotel, he finally returned us to the airport. The hotel staff were actually scared of the driver and were thinking of calling 911. Don't use them unless you like risking your life...... read more

After waiting sometime at the Airport without finding my shuttle, I called the office. They had lost my reservation. They told me they could have someone there in about an hour, but that because now it was same day pickup instead of a reservation it would now cost $40 more. I asked to speak to the owner and I could hear the dispatcher talking to someone in the background, I clearly heard her say " you don't want to talk to him" before she came back and told me the owner was out a funeral. WARNING, do NOT use this company!!!! read more

If I could give negative rating, I would. Not only was the service 45 minutes late, the driver has to stop for gas - all while in rush hour traffic. He also took the longer way since he needed gas. Entire situation = nightmare. So not worth it. Look anywhere else. The bus might be better. read more

Avoid these people if you want to get home We just had a horrible experience with Napa Valley Airporter. They left us stranded at SFO! Our flight from Tai Pei was delayed an hour. The airporter people had our flight info but didn't bother to check for flight delay. Instead the driver just left! When we got through customs and they weren't there I called them. The guy claimed his driver had waited for "4 hours", total b.s. the driver was already in Vallejo, which means he hardly waited at all. They refused to come back for us. The guy said he tried repeatedly to call us. Of course we didn't get the call, because we were on an airplane! When we did look at the cell phone log there was only one call from him, no repeated calls. So, there we were at 10PM after 26 hours of travel, without transport. Luckily there was one last Evans shuttle, and we were able to get home. I see, now that I have checked Yelp, that we are not the only ones who had this experience. This outfit should not be in business. read more

If your idea of a good time is booking a reservation a week in advance, then being stranded at the Sacramento airport at 11 p.m., Napa Airporter is the car service for you! And if you are really in to calling to follow-up on your reserved car service, only to be told by the person you originally spoke with that "oh, I guess I forgot", by all means, give Napa Airporter a call. HORRIBLE, HORRIBLE, HORRIBLE. read more

First of all the one star pertains to the drivers who were at least friendly and courteous. The -4 stars is for their lack of customer service and professionalism! I could not get an answer when I called to confirm my reservation and when they finally reached out to me, they tried to tell me there was nothing wrong with their phones and I was crazy for thinking so! The second issue with this company is the age of their vehicles. The van that took me from Napa to SFO had 267,000 miles on it and sounded like the transmission could fall out at any given moment. The back seat did not have any recline so basically you had to sit straight up for over an hour and a half. The van was incredibly dirty as well. To say the least, this is not a company I would ever recommend doing business with again. There has to be better options! read more

we had to get a ride to Oakland airport on short notice and called this company to take us from Napa Marriott. They arrived promptly and waited patiently as we got our act together. The driver was very friendly, but not overboard. We were worried about not making our flight cuz we were cutting it close. He kept assuring us he would get us there by a certain time, and he hit the mark dead on. I'm surprised to see some of the negative (older) reviews. Our experience was very good. read more

Napa Airporter took us door to to door from our home in Benicia to SFO on 12/17. Everything went smoothly. However our flight home on United was a different story... Our flight on United from Orlando, FL to SFO was severely delayed and required us to miss our connecting flight, and be placed on standby and caused my family to be put on 2 different planes in LAX. Due to the expected issues and delays with missing our connecting flight, I was given cell phone contact numbers to reach someone after hours at Napa Airporter, so I would be able to keep in touch with Ruby (dispatch) and Jorge (driver) throughout our long day to give them updates and make changes to our pick-up arrangement (as we were having constant changes to our flights, due to United). Originally our reservation was for picking up our family of 5 at 12:30 pm on 12/31. They ended up picking up my husband and daughter only, at 10pm, 9.5 hours later. They were very flexible and understanding and made price adjustments, as the time and size of our party changed. My husband said the driver Jorge was very nice to them, after a long frustrating day of travel with United. Super happy and grateful with service I recv'd on New Years Eve...This was our first (rountrip) experience with them, and I would recommend them ... read more

Terrible service. Will never use them again. Booked a van weeks in advance. Family and I land in SFO and find out that they show up with a car instead. We had booked a van due to the quantity of luggage we had. Had to go home by taxi van and waste time and spend $$$$. Booked a car another time and as I go car find that they had changed it to a shared ride. NOT DEPENDABLE. read more

Will not use this service again! Good thing there were seatbelts. The ride to the airport was horrible. The shuttle driver drove with his foot constantly tapping on the gas pedal along with excessive speeding. Very stressful and not a pleasant experience. Office personnel not reliable - still waiting for my receipt which I requested 10 days ago - apparently they don't know how to email, fax or mail it. Can't believe this company is still in business. read more

A last resort! The driver for a pickup from SFO Int'l Terminal would not park at the pickup in front the Arrivals Lounge but at a lower level requiring numerous phone calls and finding an elevator to transport our luggage When we found the vehicle it was not a town car but a filthy Dodge van inside and outside. The driver was dressed in a sweat shirt and plastic clogs. You get what you pay for! read more

I booked a one way air port shuttle from Sacramento to Napa to the tune of $110 (extra for a credit card) & the morning of my flight, a family member told me plans had changed and they could pick me up. Well, Napa Airporter was happy to cancel the pickup but would still charge full price. I was told they had decided not to pick other people up that day because of my reservation and would have to charge me full price. My plane was 30 minutes late, so the driver had been waiting for me. He wasn't told correct flight or airline information so had no idea. When I went out to meet him, he was at the wrong door because of the wrong flight information. I called him, he was yelling at me trying to tell me where to go, but it took about 10 minutes before I could convince him his taxi was not on the same side of the airport. Ultimately, he found me, told me of the wrong information and on our merry way we went. Disappointing customer service and taxi drivers should have correct flight information. Won't use again unless absolutely necessary. read more

Don't bother with them. Booked a trip from Napa to Sacramento airport, they took my card number and verified the pickup. I called to see where the driver was when they were late, and was told there was no reservation. I was left stranded and had to scramble to not miss my flight. Unprofessional, and not worth even a single star. read more

We are currently stranded at the Oakland airport waiting for our driver who is an hour late. We provided our flight info but they clearly did not check it. Do not use this company! read more

My son and daughter in-law just had a baby. My wife and youngest daughter were already there but my oldest needed to get from downtown SF to to Rohnert Park. I called Napa airporter and were able to pick her up within 30 minutes. My yopungest daughter was leaving the next day @ 5:30am. I called Napa Airporter and they were there. I came in that same night and Napa Airporter was there for me. The same when i left @ 5:30am a week later. My family will always use Napa Airporter !!! read more

They are very helpful , always on time Rates are affordable. We het ride couple of time drivers are so nice helpful on time always.

Was flying into SFO and needed to get to Napa for a meeting so I booked a town car. Was told I would be picked up at 1:30 p.m. Flight was a little late but I was off the flight and in telephone contact with Kevin, my driver, at 1:30. He instructed me to go downstairs. I confirmed my exit door location and waited and waited. Finally he texted me and said he would park the car and come find me. Despite several intervening texts he didn't arrive until 2:15. It took 25 minutes to walk and take train back to his car. He had to ask directions to the lot in which he had parked. Finally drove out of the lot at 2:40. Took 2 1/2 hours to get to Napa. I was an hour late for my meeting. Will never use this service again. read more

Arrived 30 min early...Driver drove like a champ....Van was clean. No issues to SF Airport.

update on previous review- So since I am " a good long term client" they are NOT going to charge ME for a no show after they stranded me at SFO airport in the middle of the night. They are going to give me a $75 credit which brings my cost of a taxi down to $260. They apparently have a policy of waiting no longer than 30 minutes, this was never disclosed to me. They also said that had I given them my flight number it would have helped. Mind you I did give them my flight number and in fact confirmed that they had it a few hours before my flight. That being said even though they didn't have the number he quoted me the fact that I was arriving on United flight from DC at 12:45 AM. They told so many conflicting stories and when i called them on it all I got was double talk. As a business owner the one thing I've learned is to fall on my sword if I'm wrong, they haven't learned that yet and not sure if they will. I'm not saying I will never use them again but if I do it will be a no choice situation. I hate giving bad reviews like this but........... read more

We used Napa Airporter for pickup and transfer from SFO to Napa as well as an all day wine tasting tour. We had great customer service both days. Our drivers were friendly and professional and on time. Our wine tasting tour was the highlight of our trip! Our driver Ram was fantastic and very knowledgable about the area. We had a great time. read more

Never trust them as they are not dependable. Wish we had read the reviews here. We booked them weeks in advance. They sent us a text that will be a little late and will pick us in a private town car. We waited for 45 mins when the driver called us to inform that he will have to circle around and pick up other people too. We finally Ubered it....no sign of Napa airporter until then. read more

I was recommended to use this service by the Cottage Grove Inn. When I called to inquire, I was quoted $175 for shuttle from Calistoga to SFO. I checked with the Cottage Grove Inn again & Evans Transport from Napa was $29. That is a $146 difference for 22 miles!!! Exhorbitant priced shysters! read more

No, no, no. Ok, the one star is for the driver showing up on time. But, l was appalled to see a car drive up that looks like it was in a minor car accident. Both, the trunk and the hood were slightly bent. The car was filthy - I didn't want to sit in the car and the handles were worn out on the inside. We were constantly worried about the lit sign above the rear view mirror that said "change oil now". The car smelled like something was burning in the engine. If you're looking for a nice experience, look elsewhere. read more

We got into San Fran 30 minutes early and Napa Airporter was waiting for us! Had an easy drive out to Napa. For our return trip, we decided the night before to leave for the airport an hour earlier than planned. I called and they were able to come an hour earlier with no problem, and the driver arrived right on time. Not a luxurious van by any means, but would definitely recommend to get from SFO to Napa. read more

Their van ran out of gas in Vallejo and they left me at a scummy gas station. The van had crumbs all over the seats. Never in the world should you use this service. read more

Don't do it! They are reckless drivers in crap cars. They break the law by speeding, passing in no pass zones and almost killing cyclists. No return call after complaint. They are cheap for a reason you are risking your life. read more

I want to comment on the excellent service we received from Napa Airporter. Our flight was delayed on arrival for over an hour but when we arrival, Napa Airporter was still waiting for us. On our return flights, my husband and I went on different days, our pick-up times were confirmed the day before and we were picked up as promised. We will definitely use their service again. read more

I give these guys a failing grade. My wife left for an out of town business trip. She reserved a shuttle ride from Napa to the Sacramento airport to pick her up at our house three hours BEFORE her flight. The bastards Did NOT show up as of 8:10 a.m. so I had her take my car and use long term parking. She tried calling them twice and was put on hold for ten minutes -- twice. Suffice it to say, I gave them the hammer when reporting them to the BBB. read more

The service is horrible. They are very unorganized and they try to over charge people. Sometimes you get a live person, other times you get voicemail. Not good when you're waiting to be picked up at the airport. I would not recommend. Shady, shady, shady. read more

Our Napa Airporter driver--Sam--waited an hour and a half at SFO because our East Coast flight was delayed. We've always had great service from these folks. Recommend them highly. read more