I did not get an in depth investigation into my air condition problem due to the age of my car (my…read morefeeling). It's hard to get an actual reason why my air was not cooling, other than leaking coolant. All I got was it could be this or it could be that after leaving it over the weekend. I was not expecting to hear that they would have to do what they think and then if that wasn't it, they would do something else. Piling up the charges. With all the detection equipment nowadays one would think there are better ways to pinpoint the cause. Disappointed.

This is a family run business that I have used for 30 years. They are all about starters and…read morealternators. If you are into doing the work yourself like me you can just take your starter or alternator and they will rebuild it to look and perform as new. If you don't want to get greasy then drive on down and let them pull it and replace it. The charge is usually a fraction of the cost at a dealer. Like I said I love this place. They are friendly and ready to work for you.

Stopped in to get a quart of oil. Crystal was the associate that assisted me. I told her I didn't…read moreneed a receipt then realized outside that I had bought the wrong kind. She kindly printed out my previous receipt to do an easy exchange.

Advanced Auto Parts on 5th Ave S has saved my neck many times. Today is one of those days. My…read morebattery was intermittantly having problems, I got them to check it - and I needed one. Bought it, the wonderful Sandra installed it - and found another problem along the way with a hose dry-rotting. She fixed that for me too. I am SO happy. I grew up with a Dad who ran an auto parts store. The stores today of course aren't like my Dads, back in the 1950-60s. But I have to say, THIS store is as close as I've seen. Friendly, helpful, not condescending with their knowledge, generous with their time. I woke up this morning not knowing I was going to have to drop $350 at an auto parts store. But I was so happy when I left, I stopped two places and recommended Advanced (and Sandra) in the checkout lines. I'm so happy I may post it on my FB page. Customer satisfaction, 15 on a 1 to 10. Thank you Advanced!

Turns out, you can get parts for a lawnmower at NAPA Auto Parts. I ended up coming here to order a…read moreparticular item for my lawnmower. Didn't take no more than 2 days for the gasket to arrive at the store. While I was here, I managed to get a new flitter and a spark plug just to have everything new. There prices are reasonable and the employees was very friendly and helpful in making sure that I had everything I needed.

Needed to stop by here and get some fuel cleaner for my car as I was pretty sure I had gotten some…read moredirty or water downed gas. I went in and couldn't find what I was looking for, so I asked the staff there and they were able to guide me to the product quickly. They were friendly and offered a suggestion, which was NOT the most expensive, and made me feel secure / confident in the purchase. I saw other staff go out to someone's car and help them with a battery, which is nice to see as other stores do not offer to do this service. I'll definitely come back here again next time. The only issue is that the parking lot is hard to get into and can be a little cramped at times.

I had a transmission error come up on my car. This was the nearest auto parts store. Kevin went…read moreabove and beyond helping me find the product, making sure I filled it properly, and made sure I was safe to leave. It's wonderful to find that employees still care about their job and take care of their customers. THANK YOU, Kevin!

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

Never will I come back for service on my Silverado. I have been here a few times and the first two…read moreor three times it was fine. I came in for an oil change and the advisor wasn't trying to sell me unnecessary services or anything. He got me in and out. The last time I was in for an oil change the advisor (one I had never worked with) reminded me there was a recall on my truck. I have known about this recall and put it off because I knew how big of a job it was and was afraid someone would to mess it up. I have several years experience working in the service dept of a dealership and my husband has been a mechanic for over 30 years, so we know a little bit about cars to say the least. I decided to move forward with the recall because the parts were in stock and I had a couple of good experiences at this shop. I should have trusted my gut. I had my husband take it in the day of because I knew if anything was done wrong he would be able to spot it. Sure enough, when the truck came out the roof liner looked beyond horrible. It was broken in a couple of areas and there was grease all over my truck. They took the truck back to "clean it" and it came back for a second time still dirty. The service advisor argued with my husband about the liner being broken and told my husband that he was lying and that we brought the truck in dirty and with the broken pillar. I take better care of my cars than most people and I know for a fact my truck was clean and without damage. We requested the service managers help. She did not want to pay her technicians time to redo it. My husband asked her to order us a new liner and he would install it himself. She went ahead and ordered the liner. months later we called to see when our liner would be in and they kept pushing us off. We decided to show up at the dealership one day and requested to speak with the manager. They told us she would be in shortly. We waited for almost 2 hours. She never showed up. The service advisors looked into the part tracking and told us it would be another week. We walked over to the parts department and the employee behind the counter told us that the part had been in for weeks. We brought the roof liner home with us that day and my husband installed it himself. I typically take my truck in for small services, but from now on my husband will be doing everything himself. Step One will never get any more of our business.

**Incredible Experience with Ty!**…read more I just bought a rare Infiniti, one of only 50 ever made, and I couldn't be happier! Ty was fantastic from start to finish, making the entire process seamless. His passion and expertise truly made a difference. If you're looking for your dream car, or any car, ask for Ty - he is your guy!

A quick stop in took for one item. The employees were not very helpful. Personally, I'll likely go…read moreto another location.

They dont even deserve ONE star. All i came for was to have my engine light coded, this man handed…read moreme the machine to run the code and gave me instructions on how to do it and that i needed to bring it back in and then he could run the numbers. Im a 25 year old woman who knows nothing about cars and that man showed no interest in helping me either. Will never come back here.

Raymond is so friendly, so helpful, he explained all the details of our purchase, then explained…read moreall the amenities of the car. I will always recommend Raymond to anyone looking for a vehicle.

My family has been dealing with Dewey Barber since the late 70s. Great, honest, laidback people!…read moreGave me the max on my trade and I drove away in my new Chevy Trax Active. No pressure sales!