The transmission in my wife's 2009 Cadillac Escalade ESV cratered after 223,000 miles. These guys…read morewere the first and only place I trust for them to work on her transmission. I previously used them in the past for a broken shifter cable. From that inital experience, we could have easily been taken advantage of and been told it was a bad transmission, but their transparency and and honesty is what brought me back. For this transmission rebuild, they called us for every step during the diagnosis, removal, repair, and replacement process. They even requested for me to come to the shop and view the components that went bad. I was not able to make it, so they sent detailed pictures with a phone call afterwards with a detailed explanation of what I was looking at, why it failed, including options for repair. As a "motorhead" myself, everything he described in detail was concise, accurate, and no misleading information was given. My wife and I could not ask for any more. For your transmission needs, please consider this organization to take care of you. Oh, they even washed our vehicle for both repairs and placed several paper mats not to get any grease or grime in the interior of our vehicle (it's the small things that make a difference. That pride for their customers goes a long way! Although we were not expecting to spend this kind of money during the holidays, the experience was positive and we are back on the road with no car note, lol. I'd like to give the service advisor "Tony" for his professionalism and patience, and the owner for approaching me to make sure we have been taken care of. Hands down, best transmission shop in SATX. #Trust #Transparency #CustomerService

I requested service from Bert for service on my f150. The quality of work was amazing and the…read more pricing was top notch. We dropped the vehicle off in the am and we picked it up a few hours later. The staff was friendly and very professional. Tony was very upfront and he wasn't pushy or intimidating whatsoever. I felt very confident that when the work was done I wasn't going to get hit with different pricing. I totally recommend Bert's for all your Transmission service. Thanks Tony