I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The…read morebattery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service.

Very poor customer service. They clearly don't care about…read moretheir customers. It's happened multiple times, one person at the register and no urgency and about six working in the back. No one's moving as if they're really that busy back there. They just rather be in the back than helping a customer in the front. Another customer that was waiting said he had the same experience other times and that this is his last time to the store. I'm done as well.

This business is located in Grass Valley (next to Taco Bell). I love this store because it's…read moresmaller and the employees give you top customer service. I went in today..june 12th..see receipt. I had to get a new battery and it was still under warranty. They put a new one in so i could get back on the road! BRIT and MICHEL were so helpful and provided excellent customer service! Btw...they had a special on Lucas additive..2 for 9 bucks! Thats a screaming deal! Always a stressfree experience! They open at 730am.

Got what I needed in a pinch during a camping trip. I forgot load straps and O'Reilly had them…read more Was able to get a few odds and ends that I also forgot for the trip.

Had annual chassis and house service on our Newmar. Tony the service manager was great to work with…read moreand handled everything efficiently and kept me updated on work progress for the 2-1/2 days I was there. Tim our Service Technician, was awesome and took the time to explain what issues he found and generally how it all went. I would use De Martini again, no problem.

Just purchased a 2027 motorhome from DeMartini RV. Probably the best and easiest new vehicle buying…read moreexperience I've had in my 70 some odd years. No. 1 they carry top of the line manufacturers products. No. 2 Tim DeMartini helped us, actually listened to what our desire's were and guided us to products that were what we asked for. Absolutely zero pressure. I told Tim our budget and we negotiated a price within budget on the motorhome of our choice. Our trade was valued fairly. Finance manager Jon DeMartini was open courteous and friendly and completed the paperwork in a very short efficient way. Jon also gave us the walkthrough on our new coach. All in all very professional and very low key.

Brough my 2024 ram in with leaking shocks that i noticed from truck bouncing to a point that i…read morethought i could loose control so took to Auburn dodge dealership said the truck only has 20 k on it buy they have to he dripping oil on there presence to replace Thom! The night things what it all the oil has leaked our how could it leaking? So they wont me to just takes it home and not replace Thom! It could cause a wreck by losing control who is looking our for you

Call and made appointment for a simple service to my Gladiator and was told to come in the next day…read moreat 8am. I show up 10 minutes before my appointment and none of the service writers want to talk to me. All of them say "he's not my customer". One of them checked the schedule and said he didn't see my name, "sorry", can't help. I went to Speedy Lube and they were thankful for my business. I've gone to Auburn Dodge/Jeep for services for over 20 years and now they've gone to hell. How disappointing.

Went to Alta Sierra Family Automative today because it was close and had great Yelp reviews…read more Wasn't disappointed. The owner, Tim, is a friendly talkative guy. Seemed like a guy I could trust. Had the same feeling about Chris, the the technician that worked on my father in-law's truck. Both seem like straight shooters. No up sell nonsense you get at the cheapie lube places. All I needed was an oil change and filter and an inspection; it wasn't cheap but I thought it was fair. (This was my late father-in-law's truck that I will be selling soon.) Chris diagnosed a rattle sound as the timing chain. He was very confident about that. The inspection found that the tires were 15 years old and severely cracked and therefore needed replacing immediately. Tim recommend a tire shop down the street, so I promptly went there and had them replaced. Also, the inspection found other issues that could be addressed; however, there was no sale angle for these issue (they were not offering to fix them). When I got home (don't live locally), I checked with other mechanics about the rattle. They thought it could just be a pulley. Had them remove the belts (at my expense) and listen again. Yep, unfortunately, it was the timing chain; Chris got it right. (On a personal note, Tim had sympathy for me as I was in the area just to complete a necessary but thankless family task. He had already been through a similar situation himself, so was quite knowledgeable how things should be handled. That was comforting. Seemed like I was talking to an old friend.) Don't live here; just up here for family matters, but if I did live here, I would trust this shop to work on my car and provide me with truthful information about my car; that is a big comfort these days.

I want to Thank Tim and Chris for Smogging my van. Very nice gentleman understood I was in a…read morewheelchair and didn't make me get out. Took me in right away. Wonderful family owned service.

This place is so helpful! Today I needed a break light and it was less than 10 dollars. CORY put…read moreboth break lights in for free. He was friendly and professional. They did the same last month with my wiper blades. They have a large selection of just about everything you need for your vehicle. Thank you Stephanie for guiding me in the right direction at the front counter! They are located next to Taco Bell and off the freeway.

Cole was great. They didn't have the wiper blades I wanted, so he provided an alternative and also…read moreinstalled both blades in about 2 minutes. Curtious, helpful and knowledgeable, just what you need in an auto parts store. If all employees at the store are like this, it's a definate win for the store!

Dennis, James, and the whole crew at All Phase Auto saved our butts when our van broke down 5 hours…read moreinto our two week vacation from SF to Montana. They not only fixed the van for very fair price, they also made us feel like family by letting us camp in our van and telling us places to go in the neighborhood. Our van made it to Montana and back without any issues after James took care of us. Be sure to stop in here when you need service and tell them Chase & Jess sent ya!

I'm all about helping local businesses, especially when I'm in serious need of services! I went in…read morefor a simple oil change on my Subaru, and All Phase had a $29.99 special going on . I confirmed this when I dropped off the car. First, I was a little disappointed when I noticed there was no waiting area, but I used this time to go have some lunch. I took my time, and called to get an ETA. This was about 45 minutes after dropping off the car. They hadn't started yet, and it was next in line. I didn't feel comfortable lingering at the local pizza joint anymore, so I made my way to the Starbucks. I was there easily for another hour, when I felt I should find out what was going on. I called, and found out it was ready. I don't know how long it had been ready, but I thought it was very bad form that they didn't call to let me know. When I went to pick up the car, I found that the bill was $61.92 because the special didn't include synth oil, which is what my Subaru uses. They showed me the flyer where this was clearly stated. I hadn't seen the flyer. Again, not especially a bad thing, but they should have called me as soon as they realized that the bill was going to be different than what I had signed to. I was able to come up with extra cash (thankfully!), but by this time, I was really unhappy with their customer service. That's an integral part of any business. When I got into my car, I noticed that the floor mat was covered with the fine dirt from their lot. I deduced from this evidence that they didn't use a protective cover when moving the car. *sigh* I really don't like writing bad reviews, especially for locals, but this shop needs to up their customer service game. I hope they were just having a bad day. I know I'll be taking my other car to another shop for the oil change in a couple of weeks.

Everyone here was beyond helpful and knowledgeable. Excellent customer service, communication, and…read moresupport. Couldn't be happier with my trailer or experience here. Tyson and Micah were wonderful to work with as well as all of the staff I had interactions with.

Great job installing new tires fans, a camera and doing a full safety inspection on my trailer…read morebefore a trip to Oklahoma!! Trailer was ready when promised and in tip-top shape!!