I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The battery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service. read more

Very poor customer service. They clearly don't care about their customers. It's happened multiple times, one person at the register and no urgency and about six working in the back. No one's moving as if they're really that busy back there. They just rather be in the back than helping a customer in the front. Another customer that was waiting said he had the same experience other times and that this is his last time to the store. I'm done as well. read more

We needed a part for our old truck, which they had, and they rented us the tool we needed to remove the old part and put in the new one. Great service! read more

I had to limp my overheating car to O'Reillys today, with my engine light screaming and my anxiety at full tilt. Ryan went above and beyond the call of duty, helping me diagnose the problem and get me back on the highway again. He is literally a rockstar employee. You have a real gem with him. We frequent the O'Reillys in Truckee regularly and have similarly awesome experiences there, as well. O'Reillys has the method. Employee great humans who are genuinely kind and helpful. Ryan, thank you for being awesome today. We really appreciated your help! read more

jamison provided exceptional customer service and really took care of me. i appreciate it very much and will be coming back soon!

We came in here after receiving extremely poor service from Napa -- Randy was extremely kind and helpful and had us taken care of in no time. When we didn't know the information he needed, he helped walk us through the process and we were able to get on the road again. Thanks for the great service! read more

Thank You Rick, The Air pressure light came on while I was driving on I-80 East. A nice guy @ a mechanic shop reminded me to go to O'Reilly...they check lights. Rick came outside & started my car to confirm what light was on. He referred me to American Tire company..they do free tire checks,air pressure. He was so helpful & polite. This was my first time in Aurburn, Ca...I really appreciated his kindness! read more

I like this auto parts store the people always seem helpful.Their prices are comparable to anyone. They also always have what you need. If not they will get it fast. read more

This is the best auto parts store in the area. The manager Myndi and her staff are amazing. Ive been building cars for over 30 years and this crew has their stuff together. Store is always clean, stocked, and the counter people go out of their way to get you the part you need every time. I won't even try Napa or Autozone anymore. These guys smoke em all. You take a solid company like Oreillys and combine it with an awesome staff like they have in Auburn and you've got the winning ticket. Can't say enough good things about these guys. They've got it figured out. read more

Very nice people, especially Del, who went to his house and picked up his compressor to fill up my flat tire in the parking lot! All the people there were super helpful and tried their best to find the right solution! read more

Mike is awesome. Knowledgeable, helpful, and calming. Really needed him. And he delivered in so many ways. I wish yelp would let me give him and O'Reilly Auburn 10 stars. Called him with an unsafe situation after dark. Needless to write, I was a tad stressed. I told him what I thought I needed; he talked me through an even better, much safer plan, but it involved his personal efforts, and greatly inconvenienced him. He even gave 90 minutes of his time after closing! He knows I'm an out of towner and probably won't stop at his store for many future purchases, but he still saved the day and the family in distress. From here on out, O'Reilly's any location all for Mike, even if there's no way the other locations can live up to Mike and his service! read more

After being treated like crap by Jane at Car & Truck Pros in Auburn, I brought my business to O'Reilly's. Randy at O'Reilly's helped me diagnose my truck's problem and choose a new battery. He then installed it for me. It all took less than 30 minutes and I was able to continue on with my regularly scheduled day. He didn't even charge me for the diagnostic, like other places would have. I 10/10 recommend O'Reilly. read more

Very knowledgeable and friendly. Got all the right parts the FIRST TIME! Steer clear of Autozone in Auburn! Very poor customer service. They'll sell you the wrong parts and not care! read more

Had the most excellent customer service from Michael today. He was so quick and efficient, knowledgeable and super cheerful n kind with my project purchase. Also had expert advice from manager Myndi who is like a human computer. Head full of information, attentive, fun sense of humor and running a great store. Love this place. Thank you O'Reilly! read more

I was in and out so fast that I was very pleased. The clerks were very friendly and greeted me as I walked through the door. I had a car battery I had to replace and it was heavy for me. The young man went to my car and got it for me. He is as very professional and dressed well. The store was clean on my first look around the counter was clear and ready for business. I highly recommend them to my friends. read more

Without hesitation these guys all jumped in to help me figure out an issue I was having with the truck before selling me anything. Super friendly and extremely knowledgeable. Trucks up and running now with the correct parts. Thanks guys. read more

I came in to replace my old windshield wipers. I was about to go inside and look up what I needed on their electronic device, but one of the employees asked me if I needed help. So, he looked searched for some wipers pretty quickly, and he offered to change out my windshield wipers. He even offered to add washing fluid if I needed it! I was very grateful for his help. Good customer service and quality products guaranteed. read more

Nice staff. Clean and well stocked. I thought I needed to make a return and I didn't have my receipt or my credit card and they were willing to help. read more

Once I entered the store, I was pleasantly greeted and asked if I needed any help, in which I answered "yes thank you" and told the store's assistant that I needed anti-freeze, so he made a suggestion which I purchased. The best part was he asked if I needed help, so he assisted me. He showed me my car's overflow container which still had some antifreeze and that I really didn't need much. I was so relieved and blessed I was shown compassion and was assisted when I needed it. I will definitely make this store my priority. read more

I will not return to this store until the employees are willing to wear masks, the minimum effort required to protect customers and their loved ones from Covid-19. My request is not political. I have a husband with a serious heart condition at home. They didn't care. They have small barriers in front of the counters and ask people to stay 6 feet back however, the barriers are not large enough and you have to get about 4.5 feet away from a clerk in order to use the debit card machine. There are also no plastic pane barriers. They have about 10 employees in the store and none were wearing masks the day I went in. If that doesn't bother you, you will probably like the experience otherwise; which is why they got 2 stars. read more

O'Reilly on on grass Valley highway it was so good we went in there to buy windshield wipers and we were able to pull it up on a little computer screen in front of where the wiper blades were and then after we bought them there was a employee outside who put them on for us for free so it turned out to be a very good experience I would recommend it to anyone read more

Well I was dealing with an emergency today where my car wouldn't start and I was trying to get a baby woodpecker to the Wildlife center because he had fell out of a tree. I have a jump starter so I was able to jump start my vehicle and called O'Reilly's to see if they could swap the battery out for me today so that I wouldn't have to worry about collecting all my tools and doing it myself, when I'm trying to focus on this baby woodpecker and keeping him warm. Well I spoke to Mindy who told me that they would not be willing to change out the battery because they're not allowed to do that because it said on their system professional installation required. Now I don't know since when three 10 mm bolts and one strap is considered a professional install. I told her that it was a very simple install and she still refused. She told me they were not allowed to do it, which I happen to know is horseshit because I used to work there and I've changed those batteries out in the trunks of cars before. I let her know that that was horseshit and hung up because I knew I wouldn't get any further help from her. By the way I'm pretty sure she is the manager. Well I went to get my tools out to make sure I could pull the battery when I got there and in the time that took to collect my tools, the poor little baby woodpecker died. He had hopped out of his little blanket I'd given him unfortunately. So when I get to O'Reilly's I talked to a very nice older gentleman who's told me straight up had he looked at the battery he would have changed it for me. This proves that Mindy is just a lazy manager and has terrible customer service who apparently didn't learn in the customer service class about giving the customer the pickle.. aka take care of the customer and don't leave them let them leave with a bad experience. I did not mention the woodpecker to these people however I am sincerely disappointed in their hindrance of my battery installation. By the way the total time of my battery installation took about 2 and 1/2 minutes. Clearly too much to ask from Mindy read more

Been coming here for years. Always the very best customer service & prices as low as I can find stuff anywhere. Just always a very pleasant store to be in- happy employees who are eager to help, knowledgeable. They also offer several complementary services too (code reading, windshield wipers, etc). read more

O'Reillys was recommended by my soldier son in law. He said they are very good to soldiers!i have gone several times and am always surprised how much I save over the Chevrolet and. Buick dealers. I checked google snd changing cabin filters runs between $75-125. I bought one at O'Reillys for 20 bucks and Timothy helped me all the way. He is wonderful and I highly recommend you ask for Tim. I am 70 years old and we hugged goodbye for Merry Christmas! read more

Jamison and Jack were super helpful with my battery replacement in my four year old Jetta. These two were polite, professional, and downright nice. Best price in town on the battery and even got a military discount! They were able to save me from a lost date night with my wife by installing the battery free of charge right out front for me. People like this in this industry remind me that this is a great place to shop. Thank you very much for saving the day O'Reilly auto parts, Jamison and Jack! read more

I went in looking replacement bearings for my trailer. Eric, was very patient and helpful as he figured out what bearings I needed. This was a long transaction (at least 45 minutes) and Eric was very professional and wanted to make sure I got the right parts. I'm not mechanically inclined, and the whole staff was understanding and helpful during my trip to the store. read more

Thursday night, my fiancé and I were driving home to Reno from the Sacramento airport with our 9 week old baby and really needed DEF fluid for our diesel truck. (The person borrowing our car while we were gone had no idea it was low and needed fluid so we were rather surprised when we got back from vacation.) Our GPS took us the long way home and every auto-parts store we yelped was close to closing. I called a Napa Auto Parts store and explained our situation, telling them we would be there a couple minutes after closing time (9pm) and the guy blatantly told us he would be locking the doors right at 9 and hung up. Although with my research I saw that this O'Reilly's store ALSO closed at 9pm, I still decided to call the store to see if we would be able to stop there. When I called the store, I spoke with nicest gentleman named David. Not only did he tell us he would stay open an extra 5 minutes for us to get to the store, but he also had the items ready at the store for when we arrived and made sure we had the brand we wanted. Once we arrived at the store, my fiancé ran in quickly and David even helped him bring the DEF fluid boxes out to our truck. Once my fiancé got back in the truck, he told me that David had mentioned he was going to be driving to Monterey that evening. We arrived to the store after close and David did not have to stay open for us but he did EVEN when he had a place he had to get to-- If that isn't excellent customer service, I don't know what is! We are so thankful for David that night and want him and everyone he works with to know how much we appreciated what he did for us! read more

The manager Stephanie thinks she knows everything there is to know about cars and is super rude over the phone almost every time I call O'reillys. She's rude to customers as well and has a really negative attitude all of the time. Honestly, this store isn't worth my time and I suggest to others to go to autozone right up the road. read more

David the assistant manager was extremely helpful and went above and beyond to help fix our headlight, didn't quit until he knew we were back on the road safe. read more

I want to say thank you Gavin and the whole O'Reilly's team. They helped me out when I was stuck on the side of the road because my radiator hose blew out on me. I was about a half a mile away from the store and had no way to go get the parts. Gavin came out and brought me the hose and antifreeze and bottled water I love these guys they are amazing read more

O'Reilly Auto Parts - I have 2 say thank U to Gavin and the whole O'Reilly's team for helping me out when I was stuck on the side of the road. - Auto Parts & Supplies Near Me - Auburn, California

Want to thank O'Reilly's gang for their help and answering my questions whenever I need them. Today picked up an battery, but even when I come in and get free advice they are helpful. Someone complained about masks but everyone was wearing a mask today. Looked like O'Reilly's was doing everything possible to protect everyone during this pandemic. Thank God they were open and had what I needed read more

Had a great experience there, the employees were helpful as could be and enthused to assist me as soon as I entered the store. They quickly tested my battery for me and suggested a replacement. They also found a warranty I didn't even know I had on my car battery. It is nice to walk away from buying car parts and knowing the person you bought them from had your best interest in mind. Thanks again guys. read more

I wish I could give more stars! LUKE AND MINDI ARE AMAZING! Excellent customer service, went in for a headlight bulb and they took the time to change it for me. Not only that, when a part came undone they took the time to put it back together properly. I came back in after work to purchase more of the bulbs as Mindi was heading out for the night. She came back in, to help me with what I was looking for. The best part is they price match to get you the best deal around! I will only be going to this location for my truck needs and sending my family/friends their way as well! Thank you guys for the amazing customer service! ****People don't be confused this location is ON Grass Valley Hwy, NOT IN GRASS VALLEY! If you leave a review make sure it's on the right location!!!****** read more

The employees are down to earth people that actually talk to you like human beings. They don't follow some cliche customer service script so it is refreshing to actually talk to someone and not listen to some nonsense customer service script. Fair prices and the employees have good knowledge. Only problem is that I was sold a battery that was too small for my car and I was told it would be fine. Turns out it started leaking acid and became a problem. Just make sure to keep your receipts to avoid any issues with a product that may not be compatible. Overall the down to earth service makes this place great. It's a nice relaxing environment they set here. read more

If you want to get car parts from some good people, go to O'reillys!

Friendly and very helpful both times I've been there. I went in to buy windshield wipers and they guy offered to put them on right on the spot. Wasn't expecting that. Another time I had to get a decal removed and they knew the exact product for the job. I thought it would impossible but it worked. This place is great. read more

Really nice and knowledgeable sales guy and snow chains were less expensive here than at Napa Auto Parts down the street.

Was in the store today and people were put on hold on the phone forever....now I'm on hold on the phone forever....................... Yas all need more help 'cuz I don't want to wait on the phone forever........................................................................................................................................................... Ps the people are nice and helpful read more

I had an emergency problem with the windshield wiper on my car. The wiper system on my car uses wiper blade replacements only. This is not typical for most cars. They took the time to help me figure out my car's system and helped me install the blade (at no extra charge). This was very helpful as it rained a lot the rest of the day. Without their help I would have been stranded. The service was outstanding. Thank you. read more

This business understands and practices customer service. Stopped at another nearby auto parts business for wiper blades and was ignored. Came to O'Reilly's and was treated promptly, courteously, and efficiently. The sales person even volunteered to install them for me. read more