Associates need work in customer engagement, I came in on a Saturday and the girl at the register acknowledged me after I was standing there for about 2 minutes , but she continued to make 3 calls to other customers informing them about their orders, however those calls could've waited , i told her what I needed and after 10 min i could tell she couldn't find them , eventually she found something , but was pretty rude when she rung me out , she took my payment at a different register then left my item at another and just said " have a good day " and walks away , she never once gave me the bulbs or she didn't have any, i realized she rang me up for the wrong item so I'll be back only to return them . read more

Bought a (passenger car) tire pressure gauge here for $10 since I lost mine. They dont have the digital ones here, just the original ones. Nice employees, clean, organized store. read more

I had purchased a part from Napa Auto about 3 weeks ago and they returned that same part, even though I lost my receipt! It was a $70 purchase. Smart choice on their part! ;););) This is why we shop at Napa Auto Parts; CUSTOMER SERVICE! Way to go Napa!!! I will be back!! Nick M. read more

I needed to replace my windshield wipers for my 2020 Traverse. I was greeted immediately and was asked how they could help. Explaining I have a long trip coming up, and will be hitting storms along the way, I needed new wipers. Chris looked them up and walked me over to where the blades were. He explained the differences, the prices and let me make my decision. NO PRESSURE. He then offered to install them for me as he taught me how to do them by myself for next time. Just when being kind and great customer service is a rare find these days, Chris easily changed that norm. I'm grateful for his knowledge and help, Even if it was a simple task. I highly recommend this store! And thank you again Chris! read more

Jason provided EXCELLENT service and I received my new battery via delivery faster than getting a pizza delivered. He followed up with a phone call and when we came in a few days later for something else he went out of his way to locate what we needed and again, provide amazing service! Five stars for Jason! read more

Gets two stars simply because this story always has what we need at a reasonable price. But how is it this place always manages to hire the bottomfeeders? Today's mouth-breather is named Garrett - a loud, mysoginistic creep who decided to rant about his dad in the Navy and how female officers would clog up the plumbing with their menstrual products. Dude, I just came in for some backup lights. I could have been out of here thirty minutes ago if you would just shut your mouth. But seriously, I don't mind small talk. But this went beyond the pale. I called him out on his garbage. In response, he immediately looked at my husband, as though he might rein me in. No luck there. My husband doesn't like mysoginists, either. I should have known better, to be honest. I have never had a good interaction at this store, and I doubt I ever will. read more

terrible customer service. Christina is the worst, she has a chip on her shoulder many times I've been in there. My wife purchased a muffler for our shop and Christina said they could deliver it and now can't. They did call Us to let Us know its in but was and have been short handed and asked to have it delivered and she put me on hold for 20 minutes. many other co-workers answered the phone while I was on hold. Terrible service! read more

Worst policies of any retail chain in modern history. Bought a mirror that did not fit... Never opened the package. Took it back for refund or store credit. I lost the receipt unfortunately, nevertheless every retail store in the country will give store credit without a receipt. Not Napa. I can't begin to quantify the thousands of dollars I've spent here over the years... But they chose to throw away a life long customer over a $20 mirror. The most critical thing a business can do to survive these days is provide excellent customer service. Napa fails at this catastrophically. I will never be back. read more

Stopped in today looking for a rivet nut tool. I like Napa because I'm a tool guy. There stuff is expensive, BUT you get what you pay for. My NAPA tools will last a lifetime, and if I have an issue there is a no questions asked return policy for manufacturer defects. Nice. Thanks NAPA. Nice desk agents here too. read more

I'm would giving zero stars because they have the worst customer service. Tried getting the name of the manager that was helping my husband and they refused to give us his name. My husband paid with Apple Pay and they made him drive back home (San Diego) to get his card for 59 dollars. Rude and unprofessional location. Go to autozone instead. read more

Tom, You have a great, store. You have been helping me with my parts needs for over twenty five years and appreciate the great efforts you make to get what I need. Today I was helped by Christine, she was informative, friendly, and offered great choices. I appreciate your crew and always recommend your store to friends, family and associates. Thank You! Walter Turner read more

I love napa auto. These guys always come thru for me and always have good advice and good recommendations. Thomas and his staff took great care of me. read more

Worst customer service ever. Employees are not interested in helping customers. Prices placed in incorrect spots and miss- marked. Stay away! read more

I was really disappointed with this location, I love Napa and always come here over others when I can. It's so close to my house and I was excited to have one so close but the customer service was not great. They talked to me like I was dumb and did not seem very knowledgeable. I hate to give a one star review to a company I like but I won't shop at this location anymore. read more

Counter people too lazy to get off their chairs to look for a part. If you don't have a part number, don't waste your time going here! Fortunately, there are lots of other auto supply stores in Escondido, got my brake line just down the street! read more

Place is sooo wack just do your self a favor and save yourself the hassle these guys don't like to back up their warranties... they do not have any info in system even if you have a warranty so make sure you keep your receipt!!! I have a 3 year old and I saw signs no public restrooms but it was an emergency and still wouldn't let her use restroom so my child urinated on herself! These guys have no heart and no brains only guy that was awesome was Tim. That's it next time I'll have my kids urinate on their sidewalk! Hope these guys never have kids I'll make them hold it in too! read more

NAPA has great auto parts! They tend to be more expensive, but you get what you pay for in auto parts. NAPA has a great reputation, much better than the "cheapo" stores. You can't go wrong with NAPA. read more

I'm so impressed with the customer service at this Napa Auto Parts Store. Thank you Joey for SUPERIOR CUSTOMER SERVICE!!!!! Thank you for all the help with the battery for my Granddaughter's car. We appreciate you more than you know. read more

Thank you to the guy that helped me out I'm sorry I can't remember your name but you took really good care of me when I was in the Urgent situation with my 2000 Nissan Frontier Radiator exploding amongst a world of problems I have going on at the same time you made it so I can get the job done and take care of everything going on that night thank you thank you so much this place has the best employee and or employees ever read more

We have always had great service from Napa Auto Parts for our shop American Auto Clinic in Escondido. Ronnie especially is the best at delivering parts to us in a courteous, professional and friendly way. read more

First starter they sold me was bad, found that out after install and having a mechanic troubleshoot why it still wouldn't start. Took back to Napa, replaced with a 2nd starter and it worked to start vehicle, but won't disengage. This is sad. Not buying Napa parts ever again. Back to Autozone and/or O'reilly. Never had issues with starters being bad in the past and especially not 2 bad ones in a row. Tried Napa as I heard they might be better than the aforementioned places. Not. Lost a customer for life. read more

After a 30 min conversation this morning with Tom about the part I was looking for and the clarification that their location had that part, I took a 45 min drive to this location to find that Tom had made a mistake and couldn't find the part I needed or have any answer to why he confirmed with myself and another Napa location this morning that he had the part. Not ok, not great customer service, he gave no apology, and no responsibility taken for the mistake, that is not a reliable quality to be attached to what used to be a reliable store name. Not a recommended location if you need someone who knows what they're talking about. read more

These guys were awesome, The customer service was great. The guys went above and beyond. They helped get me the right battery and tools needed to change it. They also had the best price, considering walmart is down the street charging $108 for a battery and napa was $95. I'm always down to save a few bucks. I don't think I would have gotten the same service anywhere else. Thanks guys! read more

Napa is very helpful and has almost all parts that I need are available. Customer service are really nice and deliver parts fast.

This is usually my last stop for hard-to-find tools or parts while fiddling with my Enfield, Ducati, BMW or other weird machine. Recently Tom recommended a drag link socket to extract a badly frozen Suzuki axle, saving me untold labor. He's also sold me odd fasteners to sub for unobtainable Whitworth parts. In the past 10 years I've always been treated well here. read more

I needed wiper blades for my '88 Corolla GTS. The young man who helped me took the time to look up the correct part AND even put them on for me. read more

So I call in and the dude answers the phone with a very unenthusiastic , "hello?" It was at this point that I decided they wouldn't be getting my business today. Who seems annoyed and angry that they are working at 10:15 in the morning? Oh that's right, the dude at Napa in Escondido does. It he can't be helpful on the phone he sure ain't going to be helpful in the store. No thanks! read more

I was treated with respect and kindness. The price was a whole lot better than Autozone and I believe that it was a better product than what was at the other place. read more

Drove 120 miles because I was told they had my part. I provide the part number and they showed me the wrong part. Said it would be an out of state order. I alread knew that. That's why I traveled . read more

No free advise here. Asked the difference between 2 switch options and she hung up on me. If you are busy just tell me. No common courtesy.

On my way to San Diego, ran into light rain my windshield wipers were trashed. Exited the freeway and went to NAPA for some new blades. While purchasing the wiper blades I asked the clerk behind the counter if he could put them on for me. His response was I can't leave the counter even thought there was another employee working. If I was driving a car I would not mind doing it myself. Today I'am driving the F250 and its pretty hard for a 60 year old women to reach the wipers to change. But I did it with no help, It was a struggle but I got it done. The worst part is in the process of changing the blades the other employee came out to the parking lot with a customer and looked under the hood of his SUV and helped him. But the employee that helped me said he can't leave the counter. I think he was just plain ass lazy or he did not know how to change them! I will never go to NAPA again. Auto Zone for me,they will always help.They have even changed them for me in the pouring rain. read more