We were able to order our part for the truck with ease. I didn't expect to get the part so quickly…read moretoo. Excellent service! We also got a military discount too!

Was on my way to the good old Pick N Pull and had to stop by to get a socket to remove some GM…read moreseats - was a quick and painless transaction. Seems like when you work on cars its this endless cycle of buying more. And then you can't find what you need and buy duplicates - oh that just might be me. Anyway - was in a rush to get a socket to remove some GM seats - from a car that is becoming extinct. Had to do all this in a matter of two hours so didn't want to waste any time. Grabbed what I needed and headed out. Wasn't able to buy exactly what I needed but got the whole set. I signed up for their rewards membership and I get $5 and $10 coupons online all the time. I guess I quickly moved to their sucker list - their computer systems know of all the junky old cars I maintain.

The O'Reilly products, and the store in Vacaville are fine on all accounts. The reason of my…read morenegative review has to do with a bad experience at that particular location, with associate Marlene. I went in to return a product I purchased a week prior, with receipt, and product unused. The associate processed the return but also asked for my phone number. I declined to give my phone number, and I argued that the store where I bought the product (O'Reilly in Napa) asked for my phone number at the time of purchase, however I declined, and they were fine with that. With much arrogance, the associate in Vacaville told me that the Napa store SHOULD have collected my phone number, and she managed to collect my phone number for the return to process. I find that outrageous, unnecessary, and unprofessional. No retailers should hijack phone numbers from their customers. Moreover: purchase was $17.01. Reimbursement came to only $15.13. You've got to be kidding me! 1 star. Thank you.

Joshua was so helpful today! He installed our new headlight on our Honda Sport. Great customer…read moreservice

We came it to get rid of our diesel truck cause $7 a gallon is getting way to expensive! We had no…read moreidea that Dodge had electric cars! My husband saw this beautiful dodge scat pack dodge charger and it's electric! It's so comfortable and fast! We are really enjoying this car! Thanks !

If I could give less than one star, I would. I have never, in my life, experienced worse customer…read moreservice for anything, Communication from this service department at this dealership is completely absent. Do not expect to know anything about your car at any point. There is no point in making an appointment because you won't know how long or when you can get your car back if you have warranty issues. You can't call and talk to anyone. You call and get sent to a call center & the Call center can't get a hold of them either. I'll be driving 45 min to the next area that has a Chrysler service department before I take my car to this place again. Appalling!

I had a DEF system issue with my Sprinter van. Tony Danai, Service Advisor, provided excellent…read morecustomer service and managed the process of diagnosing the problem, fixing the issue and working through the warranty process. Tony is one of the best Service Advisors I have experienced in my many years of vehicle ownership. Thanks, Tony

I have been a Mercedes-Benz owner for 10 years, this is by far THE WORST DEALERSHIP EXPERIENCE…read more I paid for a "diagnosis" that led to a $15,880.69 transmission replacement recommendation--because the dealership lacked the equipment required to figure out the source of the leakage. An independent specialist later fixed the oil leakage without replacing the transmission. Fairfield refused to refund the diagnostic charge and offered me only $500 to trade in my vehicle. Recommending a $15,000+ replacement based on the dealership's own equipment limitations, then valuing my car at $500, was insulting and unacceptable.

I want to take a moment to recognize someone at Vacaville Toyota who deserves far more than a…read moresimple five-star review -- Gus deserves to be recognized by management, the ownership team, and Toyota itself. We have experienced ongoing issues with our Toyota Corolla since purchasing it, and honestly, dealing with vehicle problems can be extremely frustrating. But working with Gus has made an enormous difference. His knowledge, professionalism, patience, and genuine commitment to his customers are exceptional. He doesn't make you feel rushed, dismissed, or like you're just another service appointment. He listens. He communicates. He takes the time to explain what is happening and, most importantly, he genuinely seems to CARE about getting the situation resolved. That is rare. What impressed me most about Gus is that his expertise isn't just something he learned -- he takes pride in it. You can hear it in the way he talks about his work and see it in the way he interacts with customers. He is clearly invested in what he does, and that passion comes through in every conversation. I actually believe Gus should be training other employees. Not only because of what he knows about vehicles and service, but because he demonstrates something that can't always be taught: how to take ownership, how to communicate with people, and how to genuinely care about the work you do. People like Gus are the reason customers continue to have faith in a dealership even when they're dealing with a frustrating vehicle issue. Vacaville Toyota, PLEASE recognize this man. If I were the owner or General Manager, Gus would be someone I would want to sit down with personally, thank him, and find out how to keep someone like him growing within the organization. And if Toyota corporate sees this review, I hope they understand that employees like Gus are exactly what a brand should want representing the Toyota name. Gus is an asset. A BIG one. Thank you, Gus, for your professionalism, your knowledge, your patience, and most of all, for treating us like people instead of just another repair order. 5 stars doesn't feel like enough. Gus deserves recognition, appreciation, and absolutely an opportunity to move up. Vacaville Toyota -- take care of this man. He's one you don't want to lose.

I took my car in for an oil change at 7:30. I made an appointment and it's 9:41 and it's still not…read moredone. I've gone to Ammaar's Toyota since I've owned my car (2017). The service has gotten worse and worse, and for a car that's 10 years old it's not worth the time or money to take it here anymore. I'll be going to jiffylube or peep boys going forward. For all the money they spent on remodeling they should have hired more staff.

I made a purchase of a battery for my BMW. I was told by the sales erson that if the size was…read morewrong to bring it back. I did bring it back becasue the amp were wrong. They refused to refund my money or give me a strore credit. The manager Amy promised to call me back, to date has not. I have been a loyal customer even though that I pay a higher price for most parts. I still have been their customer. I had to dispute the CC charge. It is sad that I will never support this local business and I will let my friends know as well. I hate to YELP any business. I could have continued to be a loyal customer but sadly will not. They have my battery and they still have my money.

I was hung up on twice trying to buy brake parts for my car by some lady that answered the phone…read moreand apparently couldn't hear me. I called her back a second time to tell her I was looking for rotors and brake pads for my Ford. She asked me "front or rear or all around?" I said, 'all around'. She asked me a second time, "front or rear?". I said, 'all around'. CLICK! She hung up the phone. It happened that quick and was so unexpected.

I found the service here outstanding. I have visited this location twice…read more My first visit was for air. My tire pressure gauge went off and I drove it to Les Schwab. A gentleman in one of the stalls helped me. He told me where to park and he put air in my tires. He was super friendly and explained why my tire pressure gauge went off. I returned a second time to get tires on my car. A very nice woman helped my partner and I at the front desk. She helped us select tires and we were out of there in 30-ish minutes. The front lobby is very spacious and has ample seating. There are vending machines and bathrooms located behind the main desk area. I found all areas to be well stocked and clean. Thanks, Les Schwab!

Had an unpleasant experience here. Service writer was passive aggressive and borderline rude…read more After spending a few moments complaining that she had to work a whole four days a week she casually got less than polite suggesting that my account only comes in for free flat repairs and I don't buy tires there, which is incorrect. I bought my last tire there after flat repair was unsuccessful as well as alignments. Again, they claimed they couldn't fix a leak. They should've been able to and wanted to sell me a new tire which would've been fine. Had they not suddenly increased the price $50-$60 from what they initially quoted me. I declined as their competitors are offering the same tire and the same service for significantly less. Wife went to pick up the car and she was rude and passive aggressive with her as well wanting to know why we declined to have them replace and then pretended not to be able to find our key. Would be happy to pay the standard $20 for flat repairs if that's what they charge however don't offer free flat repairs and then get shitty with people when they want to search elsewhere for tire replacement as though they owe you some kind of loyalty. Have inspired me to not give them any additional business in the future.

My review is for the service department, specifically Mikko, who was so friendly and helpful. I had…read moreso many questions, and he made sure to listen to all of my concerns and provide knowledgeable advice. On top of being so kind and knowledgeable, Mikko provided us with outstanding customer service. After letting us know their shuttle service was not available that day, he quickly resolved the dilemma by booking us a ride to the nearby outlets while we waited. Also, I really love that you get a video from the service technician to provide a visual explanation of their work and recommendations. This not only adds trust as a consumer but also provides valuable insight regarding your vehicle and the services provided. 10/10 - definitely recommend!!

I have been coming to Kia Vacaville for the last couple of years and everyone is always so helpful…read more I bought my first Kia there and always enjoy and appreciate the service I've been provided since purchasing my car. Definitely recommend this location!