Brian assisted me in purchasing the right headlamp bulbs. AND, helped me install them. He took the…read moretime to test the bulbs to make sure they were defective. With the current bad customer service around its refreshing to have an employee go above and beyond. Thank you Brian!!

Needed to get my car battery and alternator tested. I called ahead to ask what a good time would be…read more- they recommended 11:30a since all workers would be available and service would be efficient. Arrived around 11:40a and was helped right away! Highly recommend to call ahead. Kevin completed the test, checked my 'check engine' light, and let me know what the issue could be. He helped order the part right away and recommended a great auto shop to do the repair. Kevin was communicative, friendly, and efficient. He let me know my part would be arriving later than anticipated but was very apologetic. He assured me it'd be here the next day 7:30a - and I got a call at 8:00a letting me know it was ready for pick-up. Thank you Kevin and the O'Reilly Sunset team for the outstanding service and communication. I don't know anything about cars, but I left there feeling informed and at ease to move forward with my repairs. Would definitely come back to this location when needed!

Great customer service. I was helped by a nice guy named Cesar who was very helpful and charged my…read morebattery.

Went in twice for some minor parts (relay) for my car and bald guy told me there's no such thing so…read moreI ended up showing him that there is such part ...went to west Texas autozone , what a difference .... West Texas is more knowledgeable and very professional

Was on my way to the good old Pick N Pull and had to stop by to get a socket to remove some GM…read moreseats - was a quick and painless transaction. Seems like when you work on cars its this endless cycle of buying more. And then you can't find what you need and buy duplicates - oh that just might be me. Anyway - was in a rush to get a socket to remove some GM seats - from a car that is becoming extinct. Had to do all this in a matter of two hours so didn't want to waste any time. Grabbed what I needed and headed out. Wasn't able to buy exactly what I needed but got the whole set. I signed up for their rewards membership and I get $5 and $10 coupons online all the time. I guess I quickly moved to their sucker list - their computer systems know of all the junky old cars I maintain.

I would like to recognize Josue and Eduardo, the store manager, for their exceptional customer…read moreservice. They truly went above and beyond to help me install a new battery in my car. The installation turned out to be more difficult than expected because of a loose screw and connection issues, but they were determined to find a solution. They worked patiently and professionally until everything was properly installed and functioning. What impressed me most was their willingness to help despite the extremely hot weather. They spent a considerable amount of time outside in the sun assisting me, and I honestly felt bad seeing them work so hard in the heat. Nevertheless, they remained friendly, positive, and committed to getting the job done right. Their dedication, professionalism, and genuine care for customers are the reason people continue to shop at O'Reilly Auto Parts. Josue and Eduardo turned what could have been a stressful experience into a positive one, and I am very grateful for their help. Thank you both for your outstanding service!

If I can give 0 stars I would. Next time I'll go to auto…read morezone instead! I had a very disappointing experience with one of the employees during my visit. Teresa was rude, didn't listen to what I was saying, and made the situation unnecessarily frustrating. I ended up getting back in line just to avoid dealing with her. This kind of treatment is unacceptable and reflects poorly on the business. I hope management addresses this issue and provides better training in customer service.

I went in the AutoZone today to get some oil for my car because it was a little thirsty the…read moregentleman that helped me was very helpful very respectful and kind so everything worked out just fine I like AutoZone and I have a rewards with them so if you need oil go to AutoZone the prices on their oil pretty good

Bought a battery here but when I brought the old 1 back for refund, staff seemed very confused…read moreabout how to conduct that process. I had to make 3 trips back & forth from Bills shop to get the battery checked & seek assist in gaining refund. I spent hours seeking receipts to prove purchase & core deposit yet staff was still very reluctant to complete the transaction. Since I buy here often, it's a very real loss for Napa to lose me as a customer.

Unbelievable. I walk in and an employee walks right past me to go outside the doors I just came in…read more He did not acknowledge my presence at all. Not one employee in the store. Not one customer in the store. Drove across the street to Auto Zone for my purchase. Told Auto Zone that they don't have to worry about Napa Auto Parts being any competition. Bare and incompetent store.

Rob did an amazing job on my truck! Already talking the wife into bringing her rig in to see what…read moreRob can whip up and make it sound mean. Don't hesitate to bring your vehicle in, he will take care of you.

Greats business, better service! I brought in my 71 Chevelle to get my exhaust fixed and I was in…read moreand out of there very quickly. Rob's very friendly and knowledgeable. Highly recommend coming here to get your car worked on.

Went in look for spark plugs. Only 2 employees at the counter and 2 customers who were taking a…read morelong time with their transactions. Finally left and went to O'reilly's!

12 Nov 2023 - I called in to ensure the part I needed was available. Without me asking the staff he…read moreoffered to eyeball the item to ensure the stock was available. When I arrived; a lady was extremely courteous and immediately got me the part. She further added some cost-saving techniques that I could use on the item to ensure longevity. I went to check out the item and another sales lady offered to assist me. I then asked the first lady about fuses. She walked me over to the section and picked up the item, which I also purchased. I highly recommend this location for exemplary customer service. I only wish I could remember all their names. You guys are awesome.

The Owner, Mr. Sindermann, knows and has a passion for his work. This shop was referred to me by a…read morefriend who has been a customer of his for years, so I gave him a chance. Being a first-time female customer I was skeptical, but Mr. Sindermann treated me with respect and professionalism. His prices are quite reasonable for his experience and location. Highly recommended.

Hey helpers, I wish I had more stars to give, Frank is just an amazing guy to work with…read more I would definitely recommend him compared to my experiences with others.