The O'Reilly products, and the store in Vacaville are fine on all accounts. The reason of my negative review has to do with a bad experience at that particular location, with associate Marlene. I went in to return a product I purchased a week prior, with receipt, and product unused. The associate processed the return but also asked for my phone number. I declined to give my phone number, and I argued that the store where I bought the product (O'Reilly in Napa) asked for my phone number at the time of purchase, however I declined, and they were fine with that. With much arrogance, the associate in Vacaville told me that the Napa store SHOULD have collected my phone number, and she managed to collect my phone number for the return to process. I find that outrageous, unnecessary, and unprofessional. No retailers should hijack phone numbers from their customers. Moreover: purchase was $17.01. Reimbursement came to only $15.13. You've got to be kidding me! 1 star. Thank you. read more

Joshua was so helpful today! He installed our new headlight on our Honda Sport. Great customer service

So it's raining and I procrastinated getting my wiper blades. I heard a commercial about Orielly installing blades for you so I pull into the first one I see. With no time to waste, I am greeted by an employee who was barely clocking in, but he was ready to work! I tell him what I need and he does everything else. The only thing that could have made this shopping trip easier was if they had a drive- through. ha! He came outside but he rain and installed my blades in a snap. Would have taken me forever! Thank you!!! read more

O'Reilly Auto Parts - It's raining... - Auto Parts & Supplies Near Me - Vacaville, California

This place deserves all the stars!!! My car battery died while dropping off my daughter at school this morning. I got a jump and was on my way to O'Reilly when I got a phone call alerting me of a family emergency. I showed up frantic and in tears with my 3 year old son in tow. I asked if they could check my battery and the manager immediately helped me. He could tell I was in distress and made me a priority. My son had no idea we were having a bad morning as they got us change for the candy machine and another nice employee bought him a hot wheel car from the store. Instead of just selling me a battery, they made sure to check if my old one was under warranty- which it was! It is rare to find a place that cared more about the well-being of the customer rather than just making a sale. They went over and above to take care of us. I will go out of my way to give them my business from here on out! read more

This is a good location, of course since it is a auto parts store. I go to this one because they seem to have more of the stuff than the other location here in Vacaville. Are usually tell me to come to this location anyway because they have it in stock versus all of us. Another reason want to come out as for the military discount because it is definitely worth it when you're buying stuff. About 90% of the time the stuff they have here is in stock or if you order before noon you can get everything that you need that same day most of the time so make sure you look for what you need earlier in the morning. read more

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Fantastic customer service! Clean, fully stocked and easy to access store, but the customer service stands out above similar stores in the area. read more

Outstanding Friendly Customer Service turned a bad day into SUCCESS! Victor (manager) and Mark (driver) joined forces to help me with the proper pcv hose and install for my car to pass a smog test I just failed. Thanks to them I was fixed and back on the road on my way to the smog test station in 10 minutes flat. I highly recommend this location. read more

In 8:59 PM Saturday, June 15, 2024 very rude person answering the phone his behavior with me. It's shown this O'Reilly store enemy for his customer. Absolutely this is not right. I hope the management see that to fire him. We really need help sometime people like this cannot be in a business thank you for understanding me read more

Have not entered the store and will update if and when I do go. The guy I spoke to was very unenthusiastic to answer my questions and instead put me on hold. I've been on hold for 10 mins. Do yourself a favor and just go to the store or order online. read more

O'Reilly Auto Parts - On hold for 10 mins - Auto Parts & Supplies Near Me - Vacaville, California

Last weekend (a Sunday evening) my family was driving home from Seattle to S.F. and had car trouble as we came through Vacaville. Thank heaven the car gave out where it did because the staff at this shop truly came to the rescue. It was hot, we had been in the car for over 10 hours and our kids were exhausted. Alex went so far above and beyond to help us get back on the road. It restored my faith in humanity for this young guy to take the time to help us in our time need. He so easily could have watched us fumble around trying to figure out what was wrong, but he put his expertise to good use and believe it or not after all was said and done the repair was a $2.88 bolt. I can only imagine what a repair shop would have charged us. Alex is awesome. I'm sure he's got a bright future with his great attitude, work ethic and knowledge. Thank you, Alex!!!!! read more

O'Reilly Auto Parts - Alex is the man! Thank you!!! - Auto Parts & Supplies Near Me - Vacaville, California

I went in to ask about the quality of the spark plugs that I had purchase previously. Clint was a great help! He offered applicable information. I very much appreciated that he walked out to my car in order to give me accurate, specific, instructions (as I was inquiring about replacing my spark plugs on my own). Amazing customer service!! Thanks Clint! read more

Couldn't figure out how to install new windshield wipers on my car. Went to return them as I thought they were the wrong kind for my vehicle. Victor was nice enough to ask to take a look. Come to find out they were the correct wipers. He even helped install them in the rain! My wife and I were very pleased with his willingness and "quick to help attitude even in this weather. read more

first class service. AJ was the one that helped me. he was very friendly and patient. I came in which a thousand questions and he had all the answers. he also showed me pictures and diagrams and explained to me how everything worked. In short, i came into the store a moron and left as a Genius. thank you very much for the help AJ, 5 stars. O Reilly auto-parts always treats me great. plus that had all the parts I needed in stock. top notch read more

Great customer service, of course asked me if I needed any assistance when I walked in and try to figure out if they can get me a better school than what I thought I needed but I knew what I needed to get when I walked in though I appreciate their interest in helping me. Never really have any negative things to say about any O'Reilly's auto parts store but this one I had a fairly well and counter with the staff read more

Came in to buy a light bulb, wound up buying windshield wipers as well. Cody not only offered advice on the different brands and types of blades, but also helped me find the right size and even went so far as to install them in the parking lot for me. Good guys. They know their stuff. read more

This one star rating is not actually for the whole store, just the line of automotive products O'Reilly sells under the "Microguard" brand. When this place was still Kragen Auto Parts, I've never had a bad experience with filters. Kragen sold mainly Fram Filters and that was fine with me. I recently picked up a fuel filter for a '69 VW Bug. It was a Microguard brand since O'Reilly no longer sells the Fram brand oil or fuel filters anymore. I put this new filter on the car and immediately began having problems keeping the engine running. After 30 frustrating minutes, I decided to throw the old FRAM fuel filter back on the Bug... engine runs smooth again. WTF? In my almost 30 years of auto repairing experience, I NEVER picked up a bad fuel filter til now. STICK WITH THE NAME BRANDS FOLKS! SAVE YOURSELVES THE HEADACHE OF WHAT I WENT THROUGH! read more

I know absolutely nothing about cars and needed my brake lights replaced. The employees where so helpful and assisted me with finding what I needed. They made it a quick and stress-free trip. Would definitely visit this location again. read more

I came in after my car failed to start, and needed a new battery. When it comes to cars, I have absolutely no idea what I'm doing - I just knew I needed a new battery. The staff greeted me as I approached the counter, and helped me find the battery that I needed. I told them how I have no idea how to put in a new battery - so one of the guys helped me out with some tools and did it for me. TIL how to loosen a car battery and replace it. Above and beyond! Thank you :) read more

Didn't have any tools when they said they did. Didn't have a jump starter after they said they did. This place is a joke.

Thanks to the manager Chris for the outstanding service and help installing a Battery that's how customers should be treated......

I came in and asked if they had my car battery in stock and them telling me they had it they were gona charge me wevice fee. I asked if they could help me install it and was told my 2015 versa was to new and could help but they would lend me the tools. They didnt even have the tools i needed to help myself. They didnt wanna help me. They are unenthusiastic and i feel they dont care very much at all about customers they are just clocking in for the hourly pay. Do yourself a favor and look somewhere else for whatever you need. read more

Doug is the man. He always know what part I need and where it's at in the store. Everyone else is pretty good

I needed a new battery for my car. I had to jump it this morning so I decided to drive directly to O'Reilys where I've done lots of business in the past. I asked the old man at the counter if they had a battery to fit my car. He looked it up and said they did - $139.00. I said, "Ok, can you install it for me?" He said, "Nope, we don't do that anymore because of Covid." Mind you I'm a 67 year old female standing there with no tools. I said, "I had to jump it to get it here!" He said, "Sorry". I find it interesting that, though no one working there was wearing a mask and they were not asking anyone else to wear one. They did have decals on the floor and a make-shift table in front of the registers for social distancing. But, come on, you can't step outside in the warm, fresh air and install a battery for an old lady? I'd have gladly waited either inside my car or at least 6 feet away! I WILL NOT EVER patronize this store again! I had to call my daughter to stop what she was doing and come jump my battery so that I could drive it across the street to Les Schwab where they are extremely friendly and are accommodating me while I sit in their air conditioned showroom. PS: evidently you have to pick a star to even post on Yelp. I would not have given O'Reillys even one star! read more

Came in for a gas lid. Wasn't sure about the size of my engine so he offered to go check for me to be sure. Thought that was nice since he didn't have to. This is not the first time the employees there have gone above and beyond to help. Appreciate it, keep up the great customer service! read more

The O'Reilly Auto parts helped us with a misfiring car by bringing out their diagnostic tool so we could decide if we should drive back home or continue on our trip. The employee was very helpful. read more

Please provide customer service training to your employees before putting them behind the counter! I go in there to return a product with the actual receipt, and your cashier/salesman tells me straight away this is not our product, we don't sell these. I was shocked and asked him to check the receipt and the product. In reply he tells me we don't want an argument. I had to talk back to him in his tone and asked him to check your system before you tell me this is not your product and not to argue with him. Seriously?? He then took 15 minutes to check the product and match it on his system and then provide the refund. read more

Just about what you would expect. Friendly and about average service. Id go here again for any diy auto parts over a dealership.

Coming to o'Reilly on depot street was the best decision I made. My car was overheating and Luis went out to take a look at it and immediately knew what the problem was. I bout all the parts for a great price and He referred me to an amazing mechanic that gave me the best prices. I am so grateful I went to this specific O'Reillys and I will continue to go there. Thank you Luis so much. read more

-RUDE -PETTY -ATTITUDE PROBLEMS I had a lifetime warranty on an alternator, so I ordered a new one in the morning with no hassle from a friendly gentleman. I was told the alternator would arrive around 3pm. Then, 3:30 passes and no calls, so I called to follow up and some lady said that the delivery guy will be 10 minutes late and they will call me back when the parts arrive. Then, 4:30 passes and NO phone call from them. I finally walked in there around 5pm, and a short Latino guy was giving me an attitude, his name was LUIS, and was giving me a hard time about not having a receipt for the alternator that I bought 4 years ago. I told him to check the computer to see that my information would be there, but he still insisted that I should have kept my old receipt. I told him for the third time to check the computer, regardless my info would be in the computer. Finally, he had no choice but to give me the new alternator because my information WAS in the computer! Then, he tells me that sometimes that there computer doesn't always work and that's why they need the receipt. However, that's not my problem, and I've worked for an O'reilly store myself when I was younger and we never had that problem. The computers always worked fine, and his computer was working. There was no need for him to give me a "know it all attitude" repeatedly. The guy had serious control issues. I never had this attitude problem at any O'reilley stores. He acted like he didn't want my business. This idiot jokes about racism to other customers and employees, what does that have to do with his job? Everyone was friendly there except for that LUIS guy I encountered. The guy seems like he hates his job. His job is to sell the parts, and be helpful to customers not rude. It's not my problem, that he hates is job. He needs to pay his dues and go to school if he want a better job. This is what I hate about unionized jobs, peons like him ruin businesses. read more

This place is AMAZING! My van wasn't starting and we were having issues with it. We were able to jumpstart it though and we went straight there. The employee named Rajee went above and beyond in helping me and my mom. He never made me feel stupid and was extremely helpful. I plan on happily going back here in the future! read more

Vary friendly and helpful. Sometimes a little slow but understandable. Also the review of the guy who said he went behind the curtain and saw a bunch of guys standing around is full of it. I was there during the incident, the man was just upset he had to wait in line longer than 3 mins and through a oil container at one of the employees. Don't listen to his review. read more

Always a great visit to this store. Had everything I needed in the store. Prices are great and always plenty of help in the store. Customer service is great and the place is always neat and organized. read more

I had a bad day today but I went into O'Reilly auto parts and was pleased to be helped by Melissa... she was so amazingly friendly and understanding it's too bad she doesn't work at the store in my town! read more

So tired of the horrible service at this location! Today was the final straw... six people in line patiently waiting to pay and no cashiers at the counter. We can hear all the employees in the back laughing and joking about some non-work BS. I step behind the curtain to let them know that there are people at the counter and get nothing but excuses and grief. The store across the street was much more attentive. read more

The people at O'Reilly are not very helpful. I ended up leaving and going to AutoZone, because the people there have always been super helpful, and again, they went above and beyond! read more

The best Customer Service experience I have ever had -- Luis, THANK YOU! In route to Lake Tahoe through Vacaville when the battery died in our Cadillac Escalade at Chick-Fil-A. I took a Lyft to O'Reilly and was greeted by Luis, who sold me new battery and some tools to replace. Took Lyft back to Chick-Fil-A to replace battery only to discover that alternator was also bad. Drove back to O'Reilly and again Luis was there to help. Sold me the alternator and convinced me that I could replace it (I'd never replaced an alternator before) -- and here's the amazing part...Luis would help me! In the O'Reilly parking lot, Luis proceeded to basically teach me how to replace an alternator and not only helped me do it, but also supplied personal tools from his car to assist. An hour later, me, my wife and dog Murphy were on our way to Tahoe. Luis, THANK YOU again, the world needs more people like you. read more

Employee Teressa was great! Excellent customer service. Got me the battery I needed and some tools to remove and install. Definitely highly recommend this place because of her. read more

Needed a fuel pump assemble for my vehicle.. We called around to a couple auto part stores but decided to go with O'Reilly on depot because of the help Cody gave. He was amazing. He was extremely helpful and got us in and out. Great job Cody. Thank you for everything read more