Improve customer service. Rude did not help me find a wiper or help me put it and o am handicapped…read moreand could not put the wiper on and it was raining. One star is the lowest this site allowed me to do but it's -000000 Would not ho there again. By the way according to the woman working the guy who did not help was the manager. In my opinion go someplace else

I was helped immediately and my battery was changed in less than 10 minutes! The girl who changed…read moremy battery definitely knew what she was doing and she was absolutely AWESOME! Great customer service and awesome experience. Her name is Jenna, ask for her and you'll be all set!!

I really had a puzzling problem with my car. I rode my bike here and told the crew! They helped me…read morefix it and gave me their best advice. In my haste and preoccupation with my problema, I forgot my wallet at home. Now, I was thinking, I have to bike back home, to get my wallet. The attendant noticed I had an iPhone, and although my main credit card was in my iPhone wallet, somehow, I had never used it. He showed me how simple it was, and I bought the tool I needed! How cool is that!?

Core charge. They…read moremake it impossible for you to actually get the core charge back. At this level of inconvenience they may as well not include the idea of the core rebate. - What's more, they are spitefully unwilling. Almost jolly at the notion of inconveniencing you. 10/10 for practicing your patience, if that's what you're looking to do.

Windshield wipers... such a needed thing... BUT, you just don't know how good they are until you…read moreabsolutely need them. Today I ran into a drizzle of rain as I drove through Gainesville. I'm returning from a hospital visit. I stopped in Auto Zone real quick to grab some wipers because mine were absolutely horrible. Sometimes I hate these little stops because customer service nowadays seems as if it doesn't exist. This was NOT the case. "Dee" was working the counter and was EXCELLENT with his customer service. He had a smile, was polite, knowledgeable and friendly. I guess he didn't get the memo... "it's 2023 and being a jerk is expected." Thankfully he didn't. AZ.... This dude is management material. Keep him. God bless.

I order 2 sets of the same thing not knowingly. The people at the desk could have easily taken…read moreadvantage of my ignorance yet they were honest and informative and took it off my bill. Thank you. I did request their service for delivery, but after waiting for Uber person to get to my establishment for a significant time; I went and got it on my own. After I had gotten the article and almost reach my house, which is actually across town, the Uber delivery person called me and cursed me out for not waiting on her then she rudely hanged up on me. I am so glad I went to the store because that personnel was absolutely professional.

So grateful to have found this shop! I was in a panic because both key fobs to my XC60 quit working…read morewhen I was changing batteries. Unable to reach Richard's by phone, I drove there first thing the next morning to beg and plead for help. Not only were Richard and RJ welcoming to a walk-in, RJ promptly tended to the key fobs in between customer check-ins. He quickly resolved the problem, which was 'user error' and kindly gave me an education for future reference. If you drive a Volvo in north central FL, this shop should be on your radar!

No direct experience. Works ONLY on Volvos…read more Would have preferred "no rating" but that's not an option. That info should be somewhere in this site's info about the vendor. So, ignore the 4 rating, it's "no rating", just offering the "Volvo only" info.

Our travel trailer wasn't towing right and we stopped in here…read more The service manager came out right away. Kevin cross, took a look at it and made a couple minor adjustments and set us on our way. He didn't charge us I offered he said no way he saved our trip back to Chicago with our travel trailer towing behind a Buick enclave. They had trailers booked up for the day and he took his time to help us. I would gladly go back there.

Needed emergency service to my boat trailer on a Friday afternoon 1000 miles from home. Kevin…read moredidn't hesitate to make time to look at it. Within a few hours I had a new axle and the piece of mind I was going to make it home without any more trailer issues. Fantastic service.

Noticed had a flat tire shortly after leaving my house and pulled into the dollar store next to…read morethis O'Reillys. Ended up needing a little extra muscle and went in to this store looking for some. The associate named NELSON came out into the 85 degree heat(direct sun) and pulled off, patched, filled it with air, and put the tireback on for me...from his own supplies in his car! Absolutely top notch customer service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I just came in to buy some windshield wipers, and the staff were very friendly and directed me to…read morethe ones that I needed to buy. They even double checked to make sure I had the appropriate one, and gave me some feedback on which ones work better than others. They also honored a 20% discount that was offered online and that you could only get online, but they let me get 20% off my purchase in the store. After the whole transaction, they install the windshield wipers. Frank, so I guess as a manager? He was super kind. I will definitely come back again if I need anything for my car.

had Lu at the register today. He was very unprofessional and quick to be upset when asking…read morequestions about items to purchase. heard him over the phone with a customer acting the same way. When checking out he was so frustrated with questions that were asked he acted as if he wasn't going to sell/checkout the items I wanted to buy. This type of customer service does not belong anywhere. I've had more than a dozen good encounters at this advanced auto parts and have always been helped TREMENDOUSLY when asking questions. if you can't operate the front desk of an advanced auto parts you probably can't do much in life and life must suck. last but not least Lu has no clue how to operate the computer system when finding parts and Is LOST. Either he put no effort into the training and learned nothing or was trained improperly. Unfortunate I had to leave a comment today but people like this are what make life harder for everyone else. he simply could have remained calm and kept looking for the item that was asked. Please pay attention to who you're hiring. SIDE NOTE : IVE PREVIOUSLY BOUGHTEN THIS ITEM FROM THE SAME STORE. I HAD ANOTHER WORKER KINDLY AND PROPERLY FIND THE ITEM FOR ME TO PURCHASE. This is something that could have been completely avoided if the worker was trained Accordingly and had acted professional. Hope Lu can figure it out for himself as he will have a long Road ahead of him if he acts this way his entire life.

The people at 6392 went so far above and beyond!! From Monica in the morning with her kindness and…read morecompassion to Emilio Cantù in the evening!! All of witch helped in my at to get the Rav 4 back up . The kindness , concern , and professionalism was bar none ! I have a normal mechanic that I use but financially I had to think out of the box . Thank heavens for them and Emilio's commitment was astounding. Thank you Advance I'm a loyal customer from now on !!!

I highly recommend Dustyn for all your auto questions! Someone give the man a raise please.read more