Great folks to work with! Very knowledgeable and personable. I will definitely send my friends…read morethere. Highly recommended.

My first choice on auto parts. I recently purchased a condenser there I was less than half price of…read morethe next lowest auto parts dealer.

Do not take your vehicle to this dealership. They are absolutely terrible…read more They left the oil cap sitting on top the engine after they supposidly did an oil change. Charged me for a tire rotation they did not do and charged me for brake parts I did not need after mis-diagnosing the problem. And then followed up with a very rude in office conference denying and mistakes or wrongdoing.

Our Experience with Koepp service department was FAR from being good. Our 2025 Chevrolet truck went…read moredown due to a anti theft issue so we called Koepp to come out and tow it back to the dealership for repairs. Before making this decision we asked how long it would take for them to get to our truck for service since my husband uses this truck for work. The manager said they could get to it right away or atleast within then next 2 to 3 days. Well after our truck arrived to the lot, over night we get a a call from the La Vernia Police dept that the truck lights were left on. So my husband had to get out of bed and drive to the dealership just to shut off the lights to the truck since Koepp failed to do so. THEN, the next day we had to call them to see when they would possibly start working on the truck and have it finished so we could continue operating our business. Then it became a comedy of excuses. "Cant get to the truck for atleast two weeks" they said. At this point we decided to go ahead and eat the expense of the tow fees and haul it again over to another dealership "Covert Chevrolet" in Bastrop were we purchased it because they said they could get to right away. This is were I really get angry and disappointed, Koepp asked us to pay the towing bill in the amount of $327.17 in order to release the vehicle to Covert which we had NO problem doing. With multiple times they would send us a link by email and by Text, it was obvious they were having system issues. So instead of admitting there is a problem on their side the service lady (Jessica) insist on raising her voice and arguing with me in addition to having a very hard stance on our card being declined like we are some kind of dead beats,, AND to add insult to injury she is saying this ALL in front of the next tow truck driver picking up our truck to take it to COVERT. The Covert driver then calls the service dept over at Covert and tells them that our card was declined twice causing unnecassary drama... Jessica with the service department at Koepp was very rude and highly insulting and should NOT be in a customer service business. I have owned and operated a business for over 29 years and treating your clients with such disrespect will ruin your business referrals and customer base. I dont think that is a mistake a small town dealership can afford. Well I assure you, we are NOT DEAD BEATS. She Finally takes my card over the phone and puts it in manually and APPROVED it was. Same card, same account. SOOOO I told her to make SURE she goes and tells the NEW tow truck driver from COVERT Chevrolet that it was indeed THEIR system issue and GUESS WHAT? SHE never did.. No apology, Nothing.. I rate this dealership an abslute 0. I will never do business with them again and whats really sad is my families lineage has settled in this area for over 150 years..

"Ms. Angie" was fantastic! My battery died & I needed a new one that was reliable but not a…read morefortune. She helped me find a great one & everything I needed to go with it for my car. She was friendly & efficient! Kind people are so rare now. I really appreciate it when I get to meet people like the Asst store mgr Angelica. Quick update: I forgot to post this when I bought the battery the beginning of August. It is now the 21st of Oct. It has been an excellent battery so far!

Actual store location being in North Seguin on 123. Zahn helped me install a soft plug in a water…read morepump. I did not have the correct tool so he was able to provide store products which saved me over $65 in tools for a 10 second install. I appreciate his over the top support and will give all of my support to this location.

Jessica was so helpful and knowledgeable. I've always had great customer service here. Bought a…read morebunch of cleaning parts for the boat and car.

So this guy named Paxton hooked us up with everything. He has tons of experience in body repair and…read moreknew EVERYTHING. Which was incredibly valuable. But the thing I liked most about him was his personality--he was so kind and easy to talk to, didn't talk down to us, nor try to take advantage in any way. Dude is authentic. I seriously hope to see this guy in a management position soon.

Kat at O'Reilly here off Pat Booker , was AMAZING & FAST! I appreciate her changing out my new…read morebattery & giving me options between 2 or 3 year warranties! Great fast and easy location!

They have some of the best staff I have even had to interact with. They knew what I needed and…read morequickly found it. Their attitude was very positive and friendly. There are other auto stores in the area but this will be the one I use. They also have a military discount so make sure if they don't as you tell them.

My car wouldn't start without jiggling the battery--very infuriating. I saw O'Reily while driving…read moredown Court Street and noticed their free services. I went inside and asked Jason to check out my battery. He tested it, and all was good. We noticed the battery hold down was loose so he took a ratchet to it, solving the problem. Jason was respectful, friendly, and efficient to this woman. I recommend O'Reily and him.

Ray helped me out with my dead car battery, tested it and changed it out for me as well. Highly…read morerecommend asking for him when you come to this location. Awesome dude, everyone was super nice and helpful. Great location to go to for services. Highly recommend.

And this is why I always come back to AutoZone, time after time. Deana went above and beyond to…read morehelp me out. She checked the battery, cleaned the battery posts, checked it again, replaced the battery (still under warranty ) and then checked the alternator and starter. Her customer service was exemplary! She refused a tip, showed a true humility and willingness to serve. I highly recommend this store. They have me as a Customer for life.

Thank you Leo and your AutoZone Team. We were visiting town and had a battery emergency and he was…read moreright there to help.