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    O'Reilly Auto Parts

    3.0 (1 review)
    Open 7:30 am - 10:00 pm
    Updated 2 months ago

    Services - O'Reilly Auto Parts

    Auto battery and fluid recycling

    Vehicle battery testing

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    Koepp Chevrolet

    Koepp Chevrolet

    2.7
    (16 reviews)

    Do not take your vehicle to this dealership. They are absolutely terrible…read more They left the oil cap sitting on top the engine after they supposidly did an oil change. Charged me for a tire rotation they did not do and charged me for brake parts I did not need after mis-diagnosing the problem. And then followed up with a very rude in office conference denying and mistakes or wrongdoing.

    Our Experience with Koepp service department was FAR from being good. Our 2025 Chevrolet truck went…read moredown due to a anti theft issue so we called Koepp to come out and tow it back to the dealership for repairs. Before making this decision we asked how long it would take for them to get to our truck for service since my husband uses this truck for work. The manager said they could get to it right away or atleast within then next 2 to 3 days. Well after our truck arrived to the lot, over night we get a a call from the La Vernia Police dept that the truck lights were left on. So my husband had to get out of bed and drive to the dealership just to shut off the lights to the truck since Koepp failed to do so. THEN, the next day we had to call them to see when they would possibly start working on the truck and have it finished so we could continue operating our business. Then it became a comedy of excuses. "Cant get to the truck for atleast two weeks" they said. At this point we decided to go ahead and eat the expense of the tow fees and haul it again over to another dealership "Covert Chevrolet" in Bastrop were we purchased it because they said they could get to right away. This is were I really get angry and disappointed, Koepp asked us to pay the towing bill in the amount of $327.17 in order to release the vehicle to Covert which we had NO problem doing. With multiple times they would send us a link by email and by Text, it was obvious they were having system issues. So instead of admitting there is a problem on their side the service lady (Jessica) insist on raising her voice and arguing with me in addition to having a very hard stance on our card being declined like we are some kind of dead beats,, AND to add insult to injury she is saying this ALL in front of the next tow truck driver picking up our truck to take it to COVERT. The Covert driver then calls the service dept over at Covert and tells them that our card was declined twice causing unnecassary drama... Jessica with the service department at Koepp was very rude and highly insulting and should NOT be in a customer service business. I have owned and operated a business for over 29 years and treating your clients with such disrespect will ruin your business referrals and customer base. I dont think that is a mistake a small town dealership can afford. Well I assure you, we are NOT DEAD BEATS. She Finally takes my card over the phone and puts it in manually and APPROVED it was. Same card, same account. SOOOO I told her to make SURE she goes and tells the NEW tow truck driver from COVERT Chevrolet that it was indeed THEIR system issue and GUESS WHAT? SHE never did.. No apology, Nothing.. I rate this dealership an abslute 0. I will never do business with them again and whats really sad is my families lineage has settled in this area for over 150 years..

    O'Reilly Auto Parts - autopartssupplies - Updated August 2026

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