Car ownership is such a pain, especially if you're a noted cheapskate like myself. My current old…read moreJeep (Just Empty Every Pocket) is now shedding functional parts at an alarming rate. Thankfully for my old Heep and unfortunately for my pocketbook there's the experts at NAPA who can find the parts so I can get my old 4x4 problem child back on the paved trails of Salt Lake. The real benefit of this NAPA location is that its the part warehouse for the SLC area. If you need something and NAPA doesn't have it in stock its most likely coming from their warehouse connected to this retail location. So when they say, "oh it looks like this parts only in the warehouse"... that warehouse is probably 100 ft from the register they're looking the part up on. It makes for a quick pickup of some harder to find parts. The pricing is usually roughly the same as Autozone & O'Reilly's. Sometimes you'll find its a few bucks higher at NAPA. One thing to keep in mind, if you're a AAA member you can get 10% off on anything you buy at NAPA. That includes parts for your busted ride. They also carry all your assortments of random auto trinkets, oil, lubes and other replaceables for your auto. Overall this location is a little out of my way but I always make sure I call or swing by when I'm looking for a part. They know what they're talking about and usually can get a hold of what I need in a short amount of time. Make sure you take advantage of their "NAPA Know How" just like the commercial says...

9/14/19 I went in to…read morewarranty out my two front axles I bought brand new from another location and the only reason I went to this place is because they were the only ones that had them but they told me I had to go back to the store I got them from and get them shipped there !! And guess what it's the last hour of there work week and now no one can do anything tell monday !! Now I'm left with my car I cant drive for a few days!!

Always very helpful in my automotive needs napa seems to have higher quality than other parts…read morestores..

Hate the costumer service from the girl with a rotten tooth's the two front . So rude gave her a…read morepaper that said my info and she proceeded to ask about it when I went there for help and to look for a car pice I wasn't sure of .. like you can't have rotten teeth and have a bad attitude pick a struggle ! Recommend going else where, where people will b happy to help with a better attitude

I came to Richins because multiple people in my neighborhood recommended them and said they've been…read moreusing them for years on multiple cars. My ford explorer failed its emissions test and richins got us in and fixed it for $200 less than what the dealership had quoted me. They also noticed my tires were getting old and pulled up three quotes for options of tires, but didn't pressure me to get them there and said it was just so I'd be aware of the ballpark estimate of how much it'll cost once we do replace them. We worked with Kelly and he was hilarious, kind and so helpful. This was my first time at richins but it won't be the last. Thank you!

didnt dispose of my old tires after i had them switched out for new ones, charged me for the…read moredisposal of them, and then tossed them back in my car and called it a day. not good customer service either. would not recommend unless u wanna be charged for things u didnt have done

I ordered a radiator from them Friday morning for my 2003 F250 7.3 liter power stroke. They had it…read morethere before noon. After I got home, I took it out of the box and noticed that one of the sides had been dented in. I called them, they told me they would have another one there in two hours, which they did. No hassle. Good people to work with! You won't get that kind of service buying cheaper parts online!

I've been a loyal NAPA customer my entire life, and will go out of my way to shop there instead of…read moreone of the other big chain auto parts stores because NAPA usually offers better parts, superior knowledge, and better customer service. Well, THATS NOT THE CASE with this NAPA. The person who helped me was rude and condescending, and acted like it was an inconvenience to even help me. THIS IS MOST DEFINITELY THE WORST NAPA EXPERIENCE IVE HAD!!! Avoid and save yourself the frustration.

They were unhelpful, lacked customer service, and seemed bothered by me even coming into the store…read moreso they had to actually do some work. I asked a question and the guy was rude. He also didn't tell me my total, was short when I asked about a military discount and then added the discount and again, didn't tell me my total. If I didn't need the parts ASAP, I wouldn't have bought them here and would have gone elsewhere.

Had to deal with some batteries and related issues. WALTER in parts did a phenomenal job at…read morecustomer service and took the headaches away. Bravo! Five star rating here for quick, friendly, knowledgeable service.

Layton Store is the only store I'll go too! The people there don't make you feel like you're stupid…read moreand take the time to go the extra mile to help you get what you need even if they don't have your part in the store. Awesome and friendly bunch of people. Make me feel at home.

Love this store so much! Employees are nice, knowledgeable, and trustworthy. Going to here from now…read moreon.

I had a warranty issue from another store in cedar, the night manager and assistant day management…read morewas incredibly helpful in assisting me in the paperwork, ordering parts, and getting them to me asap to ensure I could finish my move. They were helpful, problem solving, kind and responsive to ensure I was able to accomplish all I needed to. I have always love NAPA stores, but as I move up here, this wi be the ONLY store I will be using for all my needs. Thank you again to the amazing staff.

5 million stars specially to the gentleman they called Jack I think he's the main boss. Not sure if…read morehe helped me out. He's cool calm and collected and came out and snapped my wipers on for me in about two seconds. We are lucky in this world to have hard-working people like him every day, going above and beyond without even blinking an eye.