The parts team at this NAPA Auto Parts store are amazing! I needed a new headlight bulb and license…read moreplate bulbs for my 2016 Mini Cooper and they were not only super helpful, had the parts in stock, gave me installation tips, but saved me a few hundred dollars vs the egregious quote I received from the Murray Mini Cooper service department, who tried to cheat me out of $1000: "I had my 2016 Mini Cooper Countryman serviced at Murray Mini Cooper for an oil change, which they did just fine. But they wanted to replace my water pump and pulley for $650+ because "there were surface cracks" on the water pump pulley. And they wanted to replace my license plate bulbs for $95 because they were burnt out. I've owned 4 Mini Coopers; surface cracks on the water pump pulley are expected; "Surface cracks (1) form on the drive pulley over time. These cracks are normal and have no effect on the integrity of the friction surface..." https://static.nhtsa.gov/odi/tsbs/2015/MC-10147906-9999.pdf And I bought new license plate bulbs at Napa for $14, popped out the license plate lamps with a pocket knife, and swapped out the bulbs in 5 minutes. Mini of Murray suggested repairs that were not needed. Shady service department. I'll be posting my experience on Social Media and warning all other Mini Cooper owners. Shame on your service department! Shame shame!" Love you guys at NAPA Auto Parts - you rock!

They were unhelpful, lacked customer service, and seemed bothered by me even coming into the store…read moreso they had to actually do some work. I asked a question and the guy was rude. He also didn't tell me my total, was short when I asked about a military discount and then added the discount and again, didn't tell me my total. If I didn't need the parts ASAP, I wouldn't have bought them here and would have gone elsewhere.

Tom is a LEGEND. Hire more people like Tom! This man…read morenavigated the store like a banshee in search of my wiper motor and would not rest until said motor was located. I LOVE TOM.

Came here to buy new bulbs for my low beam lights. The staff here isn't all that friendly. They…read morewere mostly in the back grouped up together joking around instead of offering help to anyone. There was one guy at the counter that was doing some paper works and he didn't really want to help me. He just kind of snob me off and then pointed to the direction I need to go. I know in other places such as oreiley and autozone those people can look up your car information and tell you exactly what you need. Well apparently no one offered me this. Instead I was standing by the bulb section staring at my phone googling to see what I need. Many people walked passed me with the blue Napa polo shirts and no help was offered until this nice guy who saw me and asked if I needed any help with my confused look in my eyes. He quickly found what I need on the computer and right when I was about to check out another problem occurred. Apparently right here no one is allowed to help you with anything for your car. Again I will be comparing it to autozone and o Reilly....they have both helped me replace bulbs/battery packs/other stuff. I wouldn't recommend people to come to this Napa auto parts especially if you are a novice at car part replacements. Go to oreiley or autozone which is right down the street.

I ordered a radiator from them Friday morning for my 2003 F250 7.3 liter power stroke. They had it…read morethere before noon. After I got home, I took it out of the box and noticed that one of the sides had been dented in. I called them, they told me they would have another one there in two hours, which they did. No hassle. Good people to work with! You won't get that kind of service buying cheaper parts online!

I've been a loyal NAPA customer my entire life, and will go out of my way to shop there instead of…read moreone of the other big chain auto parts stores because NAPA usually offers better parts, superior knowledge, and better customer service. Well, THATS NOT THE CASE with this NAPA. The person who helped me was rude and condescending, and acted like it was an inconvenience to even help me. THIS IS MOST DEFINITELY THE WORST NAPA EXPERIENCE IVE HAD!!! Avoid and save yourself the frustration.

Car ownership is such a pain, especially if you're a noted cheapskate like myself. My current old…read moreJeep (Just Empty Every Pocket) is now shedding functional parts at an alarming rate. Thankfully for my old Heep and unfortunately for my pocketbook there's the experts at NAPA who can find the parts so I can get my old 4x4 problem child back on the paved trails of Salt Lake. The real benefit of this NAPA location is that its the part warehouse for the SLC area. If you need something and NAPA doesn't have it in stock its most likely coming from their warehouse connected to this retail location. So when they say, "oh it looks like this parts only in the warehouse"... that warehouse is probably 100 ft from the register they're looking the part up on. It makes for a quick pickup of some harder to find parts. The pricing is usually roughly the same as Autozone & O'Reilly's. Sometimes you'll find its a few bucks higher at NAPA. One thing to keep in mind, if you're a AAA member you can get 10% off on anything you buy at NAPA. That includes parts for your busted ride. They also carry all your assortments of random auto trinkets, oil, lubes and other replaceables for your auto. Overall this location is a little out of my way but I always make sure I call or swing by when I'm looking for a part. They know what they're talking about and usually can get a hold of what I need in a short amount of time. Make sure you take advantage of their "NAPA Know How" just like the commercial says...

9/14/19 I went in to…read morewarranty out my two front axles I bought brand new from another location and the only reason I went to this place is because they were the only ones that had them but they told me I had to go back to the store I got them from and get them shipped there !! And guess what it's the last hour of there work week and now no one can do anything tell monday !! Now I'm left with my car I cant drive for a few days!!

Spoke with Devon on the phone after i possible left $32.00 part sitting on the counter he was rude…read moreunapologetic cocky degrading and not helpful at all then he hung up on me after refusing to let me talk to the person that helped me with the part. NEVER WRCE AGAIN WILL I SHOP O'Reilly. AUTOZONE is the only place to go I would appreciate some follow up. Like letting me know you gave Devon some customer service training or terminated him !

Went into this O'Reilly auto parts store yesterday to get new wiper blades. A gentleman named Roger…read morehelped My Aunt and I find the right ones. When we went outside to put them on, We couldn't figure out how to get the old wiper blade off to replace it. We went back inside to ask if perhaps we got the wrong set. Roger got his jacket on, came outside, and helped us for a good 45 minutes to figure out how to get the new ones on. The old wiper blade was stuck and he had to pry it off for us. The customer service was tremendous and I can not express how grateful I was to have the help, especially in the snow. Thank you so much, we will definitely be back!

People here suck . Have shitty attitudes . No wonder it has bad ass reviews everyone here is rude…read moreand uneducated. Don't waste your time coming here . Staff looks at you annoyed when you walk in wanting help or asking questions like what the f are you working here for ? Go to the taylorsville one they are nice and will treat you w good service.. how you gonna work for consumer service and not wanna do the costumer service right . If I could leave 0 stars I would !

This location is the worst and most uneducated staff I've ever dealt with. The manager is…read moreremarkably dumb. Save your time and money. Go to O'reilly and get quality auto parts and service. I can't stress enough that the crew at this location are really dumb, especially the manager.

their paypal payment systems were not working, spent over 40 minutes on the phone just to get…read morenowhere. both with paypal and autozone corporate who never called back. the store manager KEVIN, managed to take me from ready to burn the place down to happy. he put in, what I can only assume to be at least an hour or 2 trying to fix the payment systems, he called me and told me to come down, I asked what happens if I make another wasted trip, he said "don't worry, ill take care of you, I WILL make it right." I was skeptical, but he followed his word and did me solid. I will have to visit this store more often for my auto needs (even thought its farther) as pep boys on 700E has been the worlds most epic let down. special thanks goes out to kevin, who did me a solid.

I was able to get a second battery at no charge. Those batteries don't do what they claim and they…read moredon't last. I went with the Duralast gold and it's a much better battery.