I had a warranty issue from another store in cedar, the night manager and assistant day management…read morewas incredibly helpful in assisting me in the paperwork, ordering parts, and getting them to me asap to ensure I could finish my move. They were helpful, problem solving, kind and responsive to ensure I was able to accomplish all I needed to. I have always love NAPA stores, but as I move up here, this wi be the ONLY store I will be using for all my needs. Thank you again to the amazing staff.

5 million stars specially to the gentleman they called Jack I think he's the main boss. Not sure if…read morehe helped me out. He's cool calm and collected and came out and snapped my wipers on for me in about two seconds. We are lucky in this world to have hard-working people like him every day, going above and beyond without even blinking an eye.

Car ownership is such a pain, especially if you're a noted cheapskate like myself. My current old…read moreJeep (Just Empty Every Pocket) is now shedding functional parts at an alarming rate. Thankfully for my old Heep and unfortunately for my pocketbook there's the experts at NAPA who can find the parts so I can get my old 4x4 problem child back on the paved trails of Salt Lake. The real benefit of this NAPA location is that its the part warehouse for the SLC area. If you need something and NAPA doesn't have it in stock its most likely coming from their warehouse connected to this retail location. So when they say, "oh it looks like this parts only in the warehouse"... that warehouse is probably 100 ft from the register they're looking the part up on. It makes for a quick pickup of some harder to find parts. The pricing is usually roughly the same as Autozone & O'Reilly's. Sometimes you'll find its a few bucks higher at NAPA. One thing to keep in mind, if you're a AAA member you can get 10% off on anything you buy at NAPA. That includes parts for your busted ride. They also carry all your assortments of random auto trinkets, oil, lubes and other replaceables for your auto. Overall this location is a little out of my way but I always make sure I call or swing by when I'm looking for a part. They know what they're talking about and usually can get a hold of what I need in a short amount of time. Make sure you take advantage of their "NAPA Know How" just like the commercial says...

9/14/19 I went in to…read morewarranty out my two front axles I bought brand new from another location and the only reason I went to this place is because they were the only ones that had them but they told me I had to go back to the store I got them from and get them shipped there !! And guess what it's the last hour of there work week and now no one can do anything tell monday !! Now I'm left with my car I cant drive for a few days!!

Layton Store is the only store I'll go too! The people there don't make you feel like you're stupid…read moreand take the time to go the extra mile to help you get what you need even if they don't have your part in the store. Awesome and friendly bunch of people. Make me feel at home.

Love this store so much! Employees are nice, knowledgeable, and trustworthy. Going to here from now…read moreon.

I've been a loyal NAPA customer my entire life, and will go out of my way to shop there instead of…read moreone of the other big chain auto parts stores because NAPA usually offers better parts, superior knowledge, and better customer service. Well, THATS NOT THE CASE with this NAPA. The person who helped me was rude and condescending, and acted like it was an inconvenience to even help me. THIS IS MOST DEFINITELY THE WORST NAPA EXPERIENCE IVE HAD!!! Avoid and save yourself the frustration.

Rude customer service finding parts over the phone and offering very little to no assistance.read more

Tom is a LEGEND. Hire more people like Tom! This man…read morenavigated the store like a banshee in search of my wiper motor and would not rest until said motor was located. I LOVE TOM.

Came here to buy new bulbs for my low beam lights. The staff here isn't all that friendly. They…read morewere mostly in the back grouped up together joking around instead of offering help to anyone. There was one guy at the counter that was doing some paper works and he didn't really want to help me. He just kind of snob me off and then pointed to the direction I need to go. I know in other places such as oreiley and autozone those people can look up your car information and tell you exactly what you need. Well apparently no one offered me this. Instead I was standing by the bulb section staring at my phone googling to see what I need. Many people walked passed me with the blue Napa polo shirts and no help was offered until this nice guy who saw me and asked if I needed any help with my confused look in my eyes. He quickly found what I need on the computer and right when I was about to check out another problem occurred. Apparently right here no one is allowed to help you with anything for your car. Again I will be comparing it to autozone and o Reilly....they have both helped me replace bulbs/battery packs/other stuff. I wouldn't recommend people to come to this Napa auto parts especially if you are a novice at car part replacements. Go to oreiley or autozone which is right down the street.

I purchased a refurbished battery for my 2012 Chevy Volt after reading the many positive reviews…read morefor this company. I was told it would take a week, so I drove the car down to Salt Lake City in November of 2023 and put it in the Greentec shop there. The shop was not ready to work on my vehicle when it arrived. They had to update their computer, which took an extra day. Then, they had to overnight a part to interface with the car's computer that they did not have. Was as if they had no idea what vehicle was arriving at their shop on appointment. It took this shop 3 full days to remove the HV battery. I ended up staying in the hotel for a total of 9 days, 2 days longer than the estimate I received. I was not able to stay in the hotel for another full weekend for them to begin a 3-4 day testing process the following Monday, which would have taken me out to a full 2 weeks by the time it was completed. I told them I could charge and discharge the battery myself, and needed to take the car home due to the rising costs. Once I got the vehicle home, I charged on 110v, and drove the car on the same road at 45 mph to discharge the battery, and charged it again, performing the test twice a day for 2 weeks. This vehicle should use 10 kwh out of the 16 kwh capacity. This battery would only use 7.8 kwh consistently, far below what it should. Additionally, this vehicle should charge for 8.5 - 9 hours on a regular 110v charger. This battery would only charge for 7 hours and 15 minutes each time. No problems with the auto-start feature since we have had the car in our family since it was new for the last 12 years. After bringing it home from Greentec, the auto-start would disable the charger while it was still plugged in. It would also cause the engine light to come on. Once that engine light was on, I would need to plug in the car 2-4 times for it to begin charging. On 01/28/24 I requested warranty work to be performed on the car, since none of these issues were resolved when the car was reprogrammed by Chevrolet. I was assured by Austin that they would pre-ship a battery so it would be there when the vehicle arrived. I was scheduled for an appointment on Thursday, 2-8-24 to return the vehicle to the Salt Lake Shop. I called Austin on 2-5-24 (Mon) to ensure the battery would arrive on time, to avoid any unnecessary delays as I experienced on the original service. I was assured the battery would be there in enough time. This time, I took a shuttle bus service back home, lacking any confidence in this shop to perform the work in the time they estimated. The following morning, I received a call from Mike, who is a supervisor/manager at the Salt Lake Shop. Mike had no idea where the replacement battery was, and did not have a tracking number to check. He also denied that the auto-start error had anything to do with the battery/service visit. Obviously very disappointed, I called Austin back at Greentec to report these issues. Austin was extremely rude and combative, attempting to blame me for picking up the vehicle "early" on the original visit, despite me giving them an additional 2 days when they were not ready to work on the vehicle on its arrival. The conversation was extremely hostile. I requested to speak to Austin's supervisor to report my extreme dissatisfaction. Austin refused to give me his supervisor's name, and hung up on me. This is what getting warranty work done is like should you have an issue. I called my salesperson, Heidi, who had great service when I made my purchase. She referred me to Travis, who is the Vice President of Greentec. Travis was easy to speak with, and assured me that this is not the way they want their customer's treated. He also informed me he would be pulling the hostile phone call to listen to what had happened. Travis informed me that the battery was ordered on 2-7-24, the day before my appointment. The batteries come from Kansas. It is obvious it would not be there in time, and what Austin had told me on 2-5-24 was a bunch of false information. I was told at that point that the battery was on the way and would be there on time. That was not true. The car has been at that shop for an entire week, and all they have done is remove the old battery. It took them 3 days the first time. It took a full 7 days this time, and it still has the exact same issues as before. 78% usable capacity and only charges for 7:15hrs instead of 8:30-9:00hrs. Unacceptable. I do not consider this a "good" battery and this was the warranty replacement! Do not even think about putting your vehicle into the Salt Lake shop. There will be constant delays, and if you call in to complain to the company, you will be treated terribly and blamed for the issue. It was abusive. Absolutely terrible experience. Weeks of wasted time and money dealing with this company.

I am more familiar with Greentec from the Phoenix area. This office just opened recently, and if…read moreyou're looking for good trustworthy people for your hybrid battery needs, look no further. My Hybrid Battery died not too long after moving to SLC, and i had contacted Greentec in Phoenix (where I moved from) to see if they knew of any connections out here as the dealership wanted 6k. only to find out they had just opened a branch in SLC. It was a blessing considering I wouldve paid 5x as much for a replacement through the dealership. They went out of their way and got me in that same day since I had to drive back up to Park City, and were done within 2 hours. If you are hesitant just go look at the reviews for the phoenix location. Great people and great price range & a warranty to go with it, without the hassle of the dealership. You cant go wrong!