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    Recommended Reviews - NAPA Auto Parts

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    3 years ago

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    3 years ago

    Love this store so much! Employees are nice, knowledgeable, and trustworthy. Going to here from now on.

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    Jer's Elite Automotive

    Jer's Elite Automotive

    4.5
    (24 reviews)

    People they sold this place they are there to Over charge and get as much as they can from you…read morefirst time and Dont care for repeat business, worst than a dealership.... didnt fix what we brought into them lied and said they did and less than 500 feet out of there driveway problem came back (engine light) they threw new parts at issue and called it done, charge you for diagnostic but didnt really fix the issue. charge outrages labor and tool fee for diagnostic test without results. i had replaced with new the parts they did a week before, codes showed a misfire on cyl 1, the O2 sensors were giving bad voltage readings because air and fuel ratios were off from misfire, with expensive diagnostic and maybe a mech with any skill would research why but just threw new parts at one part of issue and sent it to billing, well the misfire was because roller rockers for cylinder 1 had faulted and wore down came on intake so valves weren't opening and fuel and air was mess up and Bam misfire. $900. dollars to replace 2 O2 sensors that took me 1 hour start to finish to change, This is called ripping people off.... It may have been a better place before but look out there going to get ya now....

    Very nice staff and repair facility. The mechanic for foreign cars was not in until Tuesday, so…read moredropped my BMW X5 off on Monday before closing. Called them Tuesday afternoon and nothing to report. The next day Jer's called me to let me know the washer pump was cracked and it would cost $650 for the repair. I agreed with the quote and to perform the repair. The next day I received another call stating that panel tabs were breaking off during disassembly and that they were on hold until I approved the replacement part. The quote was another $400.00. I was already told the pump was cracked, so I went back to Jer's to review the new issue. During my review I could see the pump was never removed for inspection, so why tell me it's cracked? The panel did have a tab that was broken, but just knowing that I was lied to about the pump was not acceptable. I asked for my car back with no work done. I bought a new pump for $28.99 on Amazon and completed the work myself. BTW, did not remove panel, so saved another $400.

    Import Auto Clinic

    Import Auto Clinic

    4.5
    (19 reviews)

    These guys are great. Needed some repairs and they completed the service on time and on budget…read more Their prices are very good as well for very knowledgeable techs

    Given all the great reviews on Google, I had high hopes for this shop. I don't enjoy leaving…read morenegative reviews, and try to give everyone the benefit of the doubt, but I feel like this shop took advantage of my husband. $1,400 dollars and 2.5 weeks later, the vehicle is worse than when we dropped it off. The shaking (which only happened on the freeway) is now happening around town, and when we let off the gas, we hear a spinning/grinding noise. I wish we had paid more attention to the negative reviews, because we had the same experience as some of the other customers. When we dropped off the vehicle, they said the axels were shot and needed to be replaced. The original quote was around $600 for labor and $150 for diagnostics, and an astronomical amount for the parts. We ended purchasing our own parts at Autozone to save quite a bit of money (we purchased the best CV axels they had (which were the Duralast Gold with a limited lifetime warranty), and asked the shop if we could bring them in. They agreed, but said their shop warranty for the parts would be void. We agreed to the terms and they started working on the vehicle. Once the mechanic installed the axels, he said the seals started leaking. After attempting to fix the seals multiple times, they said they only charged us for 1 of those multiple attempts. Since he had to take everything out and replace the seal, we had to pay $40 for the seal (which is fine). The labor to take everything apart again ended up being our responsibility though ($464). The original quote for labor to replace TWO cv axels was a little over $600, but now to replace ONE seal is $464. They'll probably say it was the lift kit causing the issue (which has been on the vehicle for 5+ years and is a one inch lift), or they'll say the parts we bought to fix the vehicle were not up to their standard. We're not quite sure what they're trying to do. A little over two weeks later and now we're left with a vehicle that is worse now than when we dropped it off and we're $1,400 poorer. I feel like this might be a Get Gephardt situation.

    NAPA Auto Parts - autopartssupplies - Updated June 2026

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