I waited until I got a response before posting this. This is in regards to a NAPA battery I…read morepurchased in 12- 2023. This battery lasted exactly 24 months and 9 days. NAPA batteries are not the quality they once were. This was a premium battery, it should have lasted a few more years. Beware purchasing NAPA brand batteries, had i read the comments I would have went elsewhere. NAPA responded to my complaint and said basically tough luck.

Had a defective part and they honored the return and made it easy and painless appreciate the…read moreworker going above an beyond I truly appreciate the customer service!

The store always good service and good people. if a mistake is made it's fixed quick.read more

DO NOT WASTE YOUR TIME AND PUT YOUR SAFETY AT RISK AT THIS STORE. I visited O'Reilly's in Sycamore…read more(1621 DeKalb Ave.) two days ago (7/6/21) to have my car battery replaced. I called ahead of time to provide them with my vehicle information and ask if this was a service they provided, and was assured that it could be taken care of. I was told to head over right away. The individual who assisted us clearly lacked the appropriate training to perform the service that was promised and paid for. While trying to remove my old battery, he was unable to remove the bolts securing it in place and had to ask my partner, who has no automotive training, to help him. He then he dropped an essential component of the battery terminal into the hood of the car. After attempting to remove it with a stick from a nearby tree, he went inside the store to retrieve another terminal. After installing it, he stated that the terminal was different than what was really needed for the car but "should be ok". When I asked if it was safe to use this alternative piece, he replied with "Well I don't think it's dangerous". When trying to secure the new terminal, he AGAIN dropped the bolt into the hood of the car. I was asked to pay for a NEW package of bolts to replace what he had dropped. After paying for the bolts, the employee asked my partner to secure it. After the battery was installed, it became apparent that the metal structures that held the original battery in place would not fit over the new battery. I was told that there was "nothing he could do" and again that "it should be fine". The employee then stated that "the store was closing so he couldn't help put the car back together" and he walked back into the store. I had been there for hours at that point, and I stood in the O'Reilly parking lot for an extra 30 minutes trying to secure the rest of the plastic pieces that covered the hardware in the hood. Throughout this process, the employee repeatedly stated how much he "hates cars" and asked that his boss not be informed about any element of the service. I called the store to speak to the manager, Brayden (he refused to give out his last name) today (7/8/21) about my concerns. I was even more appalled at his response than I was the original incident. After recounting the entirety of the story described above, Brayden told me he would "have a talk with the employee," and then tried to justify my experience there by saying "there is no one person who does battery changes, everyone just gets basic training" and "he cant be sure if what I'm saying is true". While I understand the desire to know all sides of a story, at the very least, store records could conclusively determine that I was asked to pay for additional bolts. This would be entirely unnecessary if what I told him was not true. I feel completely dismissed and I am unsure as to whether it is appropriate to leave the battery in its current state, entirely unsecured. Also- if there is no fault on O'Reilly's part- why refuse to provide your name? I was told by Brayden that I could direct my complaints to his boss, Ansar. I am hoping to get in contact soon but SINCERELY REGRET ever involving myself with this company.

Excellent customer service! I'm officially a returning customer. Ramiro did an outstanding job…read morehelping me out.

Advance Auto was our next stop after AutoZone (across the street) didn't have the part we needed in…read morestock. Having competing auto part businesses across the street is a beautiful thing. Otherwise we would've had to drive another 20 minutes to get to the next AutoZone. This store was noticeably less busy than AutoZone. We were helped immediately, and the employee who helped us retrieved the part so quickly that I don't think I even blinked. Aside from his speedy service, he was kind of cranky looking like maybe he was hungover (it WAS a Sunday afternoon) or as if his boss yelled at him (maybe for being hungover?) My dad opened the box to make sure all parts were present. The employee looked less than amused, as if my dad were doing something wrong like eating a bag of potato chips before paying for them. Aside from grumpy helping us, we were in and out of here fast. I wasn't sure if the grumpiness was worth noting, but even my dad noticed and said, "what was up with that?" when we left the store. He isn't usually the type to comment on someone's mannerisms or even notice social awkwardness in the first place. At least it gave us something to laugh about later.

My car started to run really rough, to the point where I was afraid to drive it! Had just had…read moremajor servicing a few months before. Had car towed to Crowe's; they quickly found that rodents (almost certainly, squirrels) had chewed thru wiring from ignition system to coil; replaced it for a little under $100. They were completely honest and reliable! Will definitely be going back for more.

Awesome guy! We were broke down on a holiday middle of the night from out of state, he had us back…read moreon the road by morning! So thankful for him! Very trustworthy, he knew what he was doing!

After two failed attempts at a Carmax and large dealer in Orland Park to buy a Mini convertible, I…read moredecided to try Bill Jacobs Mini. I wrote a long message on their website at 2am detailing what I wanted. Right at 9am, Daniel at Bill Jacobs Mini called me, went over my list, did exactly what he said he was going to do & thanks to him I now have my very first mini in my garage! What a class act he is! He made a customer out of me!

We bought our countryman about a year ago from Bill Jacobs. The salesperson we had - Jennifer Z was…read moreprobably the best salesperson we dealt with when buying any car or anything pricey. She was super transparent, shared important details, was proactive with pricing, recommendations. She didn't waste time trying to stalemate us like folks at Ford did. Because she displays such a high EQ: honesty, trust, and a high level of customer service, my wife and I felt comfortable pulling the trigger. A lovely buying experience, which is very uncommon for buying cars!

Rich and the Staff were exceptionally helpful in getting me a telephone price quote, as well as…read moresetting an appointment within 24 hours! I went the next day, paid exactly what was quoted and out the door in 30 minute! Very clean and well kept waiting area. AAA + Rating from me! The Best tire buying experience in my 45 years of driving.

Best news in a long time. Brought my car in due to leak in tire. I had bought the tires at Belle,…read morenow super glad I did!! No charge, super friendly and fast service! Thank you Belle!!

Best Chevy Dealer in the Midwest Sales person James is…read moreabsolutely amazing my new truck was ready to go when I arrived. The app was working. The was no haggling over the price. Finance guy Josh is top notch was able to work through all the paperwork in no time. While we were finishing everything Ryan the GM stopped by to make sure everything was great. I was in and out in less than 1 hour.

We would like to give a shout out to the ROCKSTAR, Joe Howland, at Bob Jass Chevy in Elburn! Joe…read morewent above and beyond to find us the truck of our dreams! Joe was extremely informative and had great communication skills with phone calls and texting us! He took into account every option that we wanted for our vehicle and had the truck shipped into us! He had compassion and professionalism that we truly admire in a car dealer! He took into account our needs and wants and listened to us and we appreciate that! We highly recommend Joe if you want to find your dream car and to work with an honorable person!