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    Rude and impatient. Gee, I'm sorry I don't know your rules for asking if you have my order.

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    NAPA Auto Parts

    NAPA Auto Parts

    (7 reviews)

    Westside

    Salesman Steven is a god send. Acknowledge me as soon as I walked into the door and greeted me with…read morea smile. Helped me kindly with a warranty replacement that has been a pain.

    I purchased a water pump online back in 2022 at the Simmons location. I couldn't remember which…read morestore it was so I actually called multiple locations- none had proof I had bought part from there. Luckily I found the original reciept from 2022 and I had purchased the part at the Simmons location but this one had it in stock. Was sent there. I talked to them friday to confirm and came to pick up on Saturday. Not a single person that I had talked to all week (multiple stores, multiple people, all being told pump was bought in 2022) gave me attitude about swapping the water pump out of warranty. James outright refused and dismissed me without even looking at the part. Said that the part was too old and even though it had lifetime warranty it was the stores discretion if they honored it or not. He was rude and very unprofessional. I walked outside before I lost my temper to call the store I purchased from originally. I came back inside with the other store on speaker so they could talk to James and still he didnt want to help. The other store told him to "take care of customer" and that they'll handle it on Monday but apparently that put him in an even worse mood. Refused to do anything to help me. Also, "lost" the pulley he had told me was in stock not even two hours earlier. Really didn't like how he handled this situation, cant believe he's management. I did purchase a belt through this store also, to which he didnt give reciept to me for. 0/10 will never step foot back in this store. If you need help from napa, save the time and headache and go to the store off of Simmons. Way better customer service.

    NAPA Auto Parts - autopartssupplies - Updated September 2026

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