On 5/20/2026 we purchased a Mazda CX 30 from Tristan, an amazing salesperson. The purchase was easy…read moreand quick. Tristan was amazing to work with and very professional. I would recommend Tristan and St Charles Hyundai for your next purchase.

My husband and I researched all the dealerships in the area, and we were hopeful based on reviews…read morethat our experience with St. Charles Hyundai would be a good one. Unfortunately, it's no different than any other dealership in the area. We walked in around 2PM on August 28th after already walking the lot and knowing which vehicle we wanted to test drive. We had driven and chosen which vehicle we wanted within 30 minutes. And yet, my husband didn't leave the dealership until close to 7pm. Our sales guy was great, no complaints about him, but everything else was...lacking. We refused to pay for the down payment until we signed paperwork because of past experiences that made us wait for hours after paying, essentially holding us hostage. When we told them that, they were "appalled by that behavior"...then still made us wait 2.5 hours to sign paperwork. The finance guy was skeezy. Throwing out large numbers and using predatory tactics to confuse the customer. My husband and I are intelligent people, but it still rubs me wrong that they still do those types of things. It was icky. Also still very sexist. Didn't look me in the eye. Acted like my husband is the one making the purchase and I'm just there as the wife. After waiting for the first few hours, my husband and I decided that I didn't need to be on the title just so that both of us didn't have to waste our day there. So I left. (and before anyone thinks anything about it, I have an 820+ credit score, the decision not to be on the car was purely because there's no reason we both need to be and we were tired of wasting time there). Two days after everything was said and done, they reached out as they had forgotten some paperwork. They made my husband wait hours, and they still couldn't get it correct? They wouldn't do a docusign, and since most people don't have printers in this day and age, we had to find a printer to print it out and sign, then scan back. We are now over 3 weeks from buying the vehicle, 5 days away from temp tags being expired, and they still don't have the paperwork ready for us to register. It "should be done" today. And they refuse to push through extended temp tags. PLUS they refuse to mail it to the city. Which they didn't tell us until AFTER we bought the vehicle. So now we have to take the time this week to do an over hour round trip to drive out there, pick up our paperwork, and then get the vehicle registered. We both work full time so my husband will have to take a half day off from his NEW JOB that he had to buy this vehicle for to handle this (which we were hoping he could get done in his 3 weeks off between jobs). We all complain about the people of St. Louis being the issue for temp tags, but these dealerships are 100% to blame. From start to finish this has been a rough process, and we'll be glad when this is all done. My point - they're fine, but not worth the extra 30 minutes out of the city to get "better service" because you don't actually get it. They're just like every dealership in the city. If we didn't buy new, we would absolutely have been on Carvana for an easier experience.

The sales experience about a year ago in 2025 was very good. Inventory, price and knowledge and…read moredelivery were notable positives and fulfilled the 'luxury brand' experience. Over the last month however it has become apparent that the service side of this dealership and the Genesis brand are not functioning at an acceptable level. My car had a mechanical failure (fuel pump failure) - Genesis roadside assist took almost 4 hours to get a tow truck to me late at night in a downtown St. Louis parking lot with 90º+ night time temperatures, and the dealership took days to diagnose the problem (that i was able to diagnose on google while waiting for the tow truck). Then they didn't have any loaner cars available so i was without transportation for those days. Next, they wanted me to somehow come to to the dealership to pick up the car because they "don't have enough cars or drivers". They were finally able to deliver the car back to me after a further day's delay and i immediately discovered that they had damaged the interior of the rear of the vehicle. A repair was promised and scheduled (only after i repeatedly called in to get an update). Today, the pick up appointment for the repair was completely missed and they don't know how it happened (appointment was confirmed last night by one of their staff) and is now rescheduled into next week... still no loaner cars to leave with me - we will see if they actually show up this time. I and my friends and family have had the 'luxury brand' experience with BMW, Lexus, Audi, Jaguar and Mercedes, and they would never have let the customer experience get this bad at the brand, dealership or service department level. I actually really enjoy the car, but the brand experience is a real failure. Maybe this level of service is the new normal - if that's the case, save your money and buy a Chevy or a VW... or at least wait another year or 2 to give Genesis and Genesis of St. Charles a chance to grow into the kind of experience they promise.

Let me start by saying, I didn't buy my car from them and have only had to get it serviced there…read more The very first Genisis Experience I had with them consisted of their valet service driver coming to my house with his girlfriend and going on a 3 hour drive in my car with me receiving several 100mph + speed notification's and there was nothing I could do about it. The dealerships fix was a wash and wax. The next several times the car was in for service, it was in for several things like oil change and a few warranty issues. This last time it went in, EVERYTHING was still not fixed and the car came back with 2 bent rims, so I reached out to get this resolved and after 2 weeks they email me a letter stating that the only way they will pay me the $350 to fix the rims was if I would sign a legal notice stating I would remove all negative reviews and remove any previous reviews, as you can see I opted to not take their bribe money and let people know how this place operates. This has been the worst dealership I have ever dealt with in my life....Buyer Beware

5 star we just purchased our second Ridgeline on a trade in…read more from Sadiq, salesman at Ed Napleton in St. Peters Mo. Sadiq accommodates the customer to the hilt. Such personalized service and professionalism. You cannot train nor instill these qualities in a corporate way -the way he does. I highly recommend him to meet your needs of a new vehicle.

Wish I could say our experience was a good one but we don't appreciate being LIED TO…read more The salesman Kevin told my mom that he would get her an additional key fob made for her car. We reached out several times and his responses were he's working on it and will reach out the following week. He never did. It's been 4 months and still no second key fob. The last time my mom and I reached out to him separately he ghosted us. HE'S A LIAR AND A SLEEZY SALESMAN. During the sale we mentioned the car payment was above our budget. We did make a deal on the monthly payment since it came with unlimited car washes and oil changes, however, these car wash tickets my elderly mother has to pick up to use and go to the actual car wash at a different location. Each time she has gone to pick up tickets they give her only ONE. She'll ask for more and they hand her just one more. She is clearly a senior citizen give her more tickets! Avoid this place they obviously sell you with all these perks that they either lie about or are a huge inconvenience.

From the start, this dealership made the buying process a breeze. I spent several months exploring…read moremy options for a Lincoln, and the sales and service team answered every question we had--patiently and thoroughly--each time we visited. There was never any pressure to buy, just great service. My wife's last two vehicles were a Lexus and a Mercedes ML, so we were looking for true luxury. After test driving two models, we knew we made the right choice with the 2026 Nautilus. The dealership was even willing to dealer-trade for the white exterior and interior combination we wanted, and as expected, they had it here in just a few days. The follow-up after our purchase exceeded expectations as well. Special appreciation to Terry Overkamp and Nathan for making the entire experience outstanding. I know my wife will truly enjoy her new Lincoln. I will too. GS

My wife took our 2021 Nautilus to their service department for a recall engine valve test. She is…read morenot the type to complain at all but when she returned from the appointment, she was furious at the rudeness and dismissive attitude of the service person she had to deal with. This is how Lincoln hopes to improve its position in the competitive arena of luxury car ownership/service experience? No excuse.

Lazlo the manager and Rick the service advisor went far and above what they needed to do to make me…read morehappy with some service issues that had been going on since I had purchase the car new. I would definitely recommand. tony sciarrino

This was one of the most frustrating dealership experiences we've had, and we will not be…read morereturning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

Services- made appointment for 8:30 for 3 recalls that I was told would take 3 hours. At 3:15 had…read morenot heard anything. I called phone rang for 20 minutes and no one picked up. I text one of the 2 numbers that had text me after I left vehicle. I called again waited 10 minutes and no one picked up. I called main number and receptionist transferred me to service no answer after 10 minutes. Finally got a text working on vehicle will be done in 30 minutes. Got to dealership 20 minutes later and still had to wait 30 more minutes. I was told they do answer their phone but AI dropping calls and that my vehicle took so long because tickets got messed up. I expected to pick my vehicle up at noon. This is poor service and I hope the manager addresses this. Marilyn

We visited the dealership in response to an online listing for a Kia Telluride priced at…read moreapproximately $45,500. From the outset, we clearly stated--on three separate occasions--that we intended to finance through our credit union and explicitly requested that no hard credit check be performed. During negotiations, in an effort to align the price with the advertised amount, the manager offered a veteran discount and a new graduate discount, despite the fact that we do not qualify for either. Despite our explicit instructions, the manager proceeded to run hard credit checks on both myself and my son without our authorization. This is unacceptable. I request that this issue be corrected immediately and that I receive written confirmation of the actions taken. Additionally, the manager stated that accepting the incentives required financing through Kia, which had not been disclosed to us beforehand. He dismissed our concerns about a 2.25% higher interest rate and characterized our objections as "ridiculous." It was also said numerous times by several employees that the ads are misleading but they are meant to get people in the door. So yes it is bait and switch, which is illegal. After spending over three hours at the dealership, we were only informed of these financing requirements after the unauthorized credit checks had already been conducted. When we expressed our frustration, the manager responded in an unprofessional manner, stating that he had been there for 12 hours, which did not address or justify the situation. The manager also behaved inappropriately on the showroom floor, raising his voice, and speaking disrespectfully toward both customers and sales staff. Due to this experience, we made the decision to leave, as the environment and conduct demonstrated were not acceptable for doing business. Following this incident, I have attempted to escalate the matter by contacting the corporate office. I have called nine times over the past three days requesting to speak with Eduardo Rodriguez regarding this situation. Despite leaving detailed voicemails explaining the nature of my concern, I have not received any return communication.

I had a wonderful experience working with Dakota! He was super helpful through the whole process…read more Im very happy with my experience and would recommend Pappas to anyone looking for a new vehicle!

We moved here 2 years ago on Memorial Day after being away from home serving in the Marines across…read morethe US. We love the Toyota brand and that is our go to for vehicles. Papas Toyota is the closest location to our house so we started getting services for our 2016 Toyota Tundra and brand new Toyota 4 runner. We have had numerous issues with service on our Tundra being serviced at Papas Toyota. We are not mechanics - we trust when the services are recommended BY TOYOTA and always are willing to pay for services provided. We GO TO Toyota because we have TOYOTA VEHICLES. we could get services for much cheaper elsewhere but we stick with the dealership TRUSTING that they will treat our vehicles with care. We took our 2016 Toyota Tundra in for routine service which included tire rotation. When we left, we ended up coming right back because there was a serious issue causing knocking and inability to steer. When we returned and discussed the issue, Toyota admitted that the tires were not seated appropriately and replaced ALL lug-nuts and did an alignment service ALL FOR FREE because it was THEIR PROBLEM. Fast forward to our next routine service - when we head out on the highway, the tundra steering wheel starts shaking when hitting 60mph...so we return...it wasn't like that before the service so we are not accepting additional issues that were not present before the service (especially given new found trust issues with this dealership). When we return, the service manager, GINO, essentially accuses us for trying to get free services! He says 'what do you want us to do? I already gave you a free alignment service back on xx date' - we say 'yeah! For an issue that YOUR service department caused!' He tells us the issue we are having is because of our wheels being 'after-market' and tells us that they don't 'work on after-market tires.' I know for a fact that not everyone buys tires from the dealership - that cannot be true. After no resolution, Gino accuses us of wanting a free handout and tells us to take our vehicles elsewhere. We went to Seeger Toyota and had the issue reassessed and explained the situation, we needed a tire realignment which they were happy to do!! Given that we are also in the market for a new vehicle, we are happily purchasing a new Toyota Sienna from Seeger!! We are more than happy to drive the extra distance to be treated with RESPECT at Seeger! The service manager GINO needs to take a class in how to treat customers - he literally was on the phone shouting at my husband telling us he just wanted stuff for free. NO, we want our Toyota vehicles to be taken care of properly at a TOYOTA dealership.

I'm a proud employee, knowing that our Car Sales team treats its customers, the way they treated me…read moreand my family! Fun staff - Richard Graney was awesome! Richard, thanks again for the balloons you gave to our kids - they really enjoyed kicking those things around at the house! Loving this 2015 Hyundai Sonata Limited!!!! Yes!!!!! Thanks for an awesome experience at Enterprise Car Sales!!!

My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Professional staff led by the best in the business, Dan Grosvenor…read more We also dealt with Jonathan and Louie. Everyone is so helpful and a pleasure to deal with. Truly lives up to their 5 Star Name.

Don't go here. They don't post the price of the vehicles and they will try to pressure you into…read morebuying on of their vehicles.