Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

I brought my old small electric table clock in today to see if it could be fixed to run again. The…read morestore employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair.

Went in based off a recommendation from the Plainfield Mama's group because I needed some jewelry…read morelooked at to see if it was real or not because my mom had passed and all the ladies there were super nice and helpful! They helped separate the good jewelry from the costume jewelry and gave me quotes on the good stuff if I wanted to sell it. I am taking it into consideration.

Great service and prices. Had our wedding rings resized and cleaned. Amazing results.read more

David Nelson Jewelers and the entire customer service representatives are the Gold standard of…read moreabove and beyond excellent service. I would recommend the entire collection of staff for service from exquisite jewelry, appraisal, selection, price. On a personal note David Nelson personally installed a new battery in my Cadillac key FOB which was slightly cracked and needed delicate precision. Thank you JML

David Nelson's Jewelers is where it is at!!! You get the best price, with the best quality on any…read morething that you buy. Dave and this establishment are pillars of Joliet's community. Without his store front on Jefferson Street? I swear to God, I would think the world is ending. The quality of his jewelry knows no end! I have seen rare volcanic diamonds that could only be obtained by crossing the world over. Dave Nelson is one of those people that you rarely, if ever, come across in a lifetime. If you have jewelry that you need him to validate? He is always the first one to be generous enough to do it, even if there's nothing to validate in an endless pile. No one else does this, trust me, I have tried. When my mother passed from breast cancer? I had so much questionable jewelry and there was no one or where to go that would check it all, except Dave. He was there for me, professionally, and always has been. Dave is exceptionally generous. His son is also one of my very best friends. If I could cover all of the times that Dave was there for me as child? I would. How many times he put dinner on the table for me while I had none? How many times he stuck up for me to bullies? How many times he had pig roasts and invited the entire community? I could go on, forever. This place? These people? They defy quality and kindness. They show you the very definition of "Class".

The gentleman who I believe is the owner of the store was extremely kind. The service was…read moreexcellent. I didn't purchase any jewelry, I had two watches repaired. I did see many beautiful pieces in the glass cases. I highly recommend Heritage Jewelers.

Thomas did a great job fixing my mother's necklace. I liked the fact than all work in done right…read morethere in his store. He does jewelry & watch repair. His showcases have beautiful rings, necklaces and watches! Thomas was easy to work with and I think his prices were fair.

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Beautiful clocks. Went in for battery replacement. Quick, friendly service & reasonable too! Would…read morehighly recommend!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

Took two watches to get batteries replaced. They charge me one price and a few days later when I…read moresaw my credit card statement there was a higher charge. Make sure you get a receipt.

I was very worried about taking my two rings anywhere to be repaired. One was my grandmother…read morewedding ring & the other was my ring with my kids birthstones. Both irreplaceable & both 14 carat gold. The young man assured me he would take great care of these & gave me a amazing price to resolder & enlarge both rings. I just picked them up & I still can't find where the cuts were. I had to cut them off my finger for surgery & it was devastating for me to have to do this. I Can't thank this jeweler enough for taking such great care & amazing service. I would highly recommend them to anyone. Thank you

Although the owner was very pleasant I have to say I didn't expect my watch to go out to another…read moreparty for a new battery which was disappointing but on top of that the battery wasn't installed properly and after wearing it in the pool like I always did in the past, my watch immediately stopped working and is now broken. My advice is take your watches to a jeweler that works on watches.

I had a watch repaired at this store and I feel that I was ripped off for the work that was done…read more The crown had fallen off so they put a new one on but it fell off again. So I opened the back of the watch and saw that the repair person that she uses put a new crown on a rusty stem. So I went on the web and bought a new stem for $7.00 and a new crown for $5.00 and put them in myself. She charged me $200.00 to have a $5.00 crown put on a rusty stem. I feel like I was ripped off. I WILL NEVER HAVE A WATCH REPAIRED BY HER AGAIN!!!!

We have been customers of this wonderful family-run jewelry store for many years, and it's easy to…read moresee why they've been in business for nearly 50 years. Their craftsmanship, attention to detail, and customer service are exceptional. I've purchased many pieces from them, including having anniversary bands designed to complement my wedding set. They took my vision and brought it to life beautifully, while also providing honest guidance to ensure I made the right purchase. Their pricing is reasonable, and their support doesn't end after the sale--they're always there for sizing, cleaning, and care. A truly trustworthy jeweler that we highly recommend!

Amazing service, they helped me with a chain that snapped and they didn't even charge me.read more

They are the best here. All of the staff were very knowledgeabl, me and my girlfrien (soon to be…read morefiance) went to D Westphal to get our wedding rings. i wouldn't go anywhere else!!!

They are very nice people. I needed some work on a watch and they got it done while I waited. I…read morewill use them again.