Absolutely impressed with the entire dealership!! Brought my '01 CL Type-S in for a tranny issue which ended up needing to be replaced. Eddie, Steve, and Shane took very good care of me from making me feel welcomed to giving me a loaner for a full day. On top of that, they didn't charge me a dime for the diagnostics, since my repair bill would be so high ($2k minimum for re-build). Since I was so impressed with the Service Department, I walked on over to the sales floor. I was immediately greeted by Sparky, whom became my Salesperson. He was very welcoming, informative, and absolutely pressure-free. We had some good laughs and a couple test drives and later on I met Joe, the Sales Manager. Joe & Sparky helped me figure out the right move from letting my old car go (not an easy decision - I loved that thing) and gave me a deal that I couldn't say no to (absolutely pressure-free as well). The Business Manager, John, was very good at getting us a low interest rate & through the door quickly so I could get to work on time. And thanks all of them, I now have my first brand new rider, a 2015 Acura ILX. I barely think about my CL anymore... I have never really had a good car buying or servicing experience before. Especially at a dealership. Sure, no one likes a repair bill or shelling out money for a new car, but what I mean is the quality of everyone there was so genuine, that they have restored faith in my views of my next purchase, which will be there again. And yours should be too! read more

Where to begin. I was traveling from Miami to Tampa and was stranded on Alligator Alley last Friday with a flat tire. The tow truck experience was an ordeal and they wouldn't get my car back to the Naples Acura dealership until after hours Friday evening. Needless to say, we reached out to the Naples dealership and they couldn't have been more helpful. It started with Bob McFarland in service. We worked with him on ETR's and a loaner vehicle over the weekend. After Service closed, we worked with David Faulkner and Zach Fier in Sales who worked with us during the 3 hour wait on the Alley. Eventually, we arrived at the dealership after closing on Friday night, and David was kind enough to stay after hours to take care of us. David went out of his way to make sure we were taken care of Friday night. Johnathan in service called with timely updates on Saturday morning and made sure we were all set for pick-up Sunday while the dealership was closed. I can't say enough about the service and staff at Acura of Naples. I'm a Miami guy and not use to people going out of their way to help you. We have a daughter with special needs who was traveling with us and they really went above and beyond under the circumstances. On behalf of my family, I'd like to thank the Naples of Acura family for helping us out. read more

Weather stripping was flopping in wind when I drove car off lot to home - not impressed. Then exactly 14 days later I go to start car and massive white burning stinking smoke comes pouring out of ac vents - it's burning inside dash. I turn car off and jump out . Then get it towed to local dealership. They had no loaner cars and parts are still not in two weeks later . Very disappointed and called Naples dealership who accepted no responsibility for the " certifying " this vehicle . Had I been on the highway when fire started - I could have been killed . I wanted to return car and spoke with Sales manager who would not agree yo take back car so I could buy a new one from him . He said the General Manager would call me- but he never did call. I would not recommend this place to a dog ! Terrible experience. My salesperson was good as well as your finance lady . But if you are looking for a company to stand behind their product - IT IS NOT NAPLES ACURA ! read more

Francesca was out the door to greet my husband and I when we drove up to look at new cars. She was fast and knowledgeable about the model we first viewed. Then she said to wait a minute and went to grab keys to a car on the lot she thought might be a better fit for me .And she was right. I ended up leasing the car she showed us as a second option. Now that I have driven the car for a week or so, i do love it. I read the manual and have a few tech items I need some assist on setting up correctly. i contacted Francesca and she was more than happy to assist me. She did help set up the basics for me when I took the car initially, but some of the finer points of these new cars are beyond my tech comfort. The entire staff is friendly and aims to make the experience easy and to answer all your questions and help with tech set up. Great group to work with and highly recommend them. Francesca goes above and beyond to satisfy the customer. read more

A new type of car buying experience. Like most people I have purchased many cars in my life, and typically I feel like I know more about the product than the salesmen does, and the only time they actually listen is when they "show me the numbers" This was not the case here, Michael Dooringer not only blew me away with details about the Tax, but automobiles in general, this is a gentlemen that loves cars and it shows. My transaction had a few more hurdles than a typical car deal, but he addressed every single one, and actually followed up after he got his commission. The sales manager was honest and direct, and presented me with an offer that was better than the quote I got from crown Acura up in St. Pete. Unfortunately the car won't stay down here so I can't comment on there service department, but I wouldn't hesitate to recommend them to anyone. read more

I would recommend this dealership to anyone looking to purchase/lease a new or pre-owned vehicle. It was a great leasing experience, from the minute we walked through the door to the time we left with the new car. Norman Johnston was our Certified Sales Consultant. He is an 11! He is extremely knowledgeable and honest. He made us feel very comfortable and let us make our own decision without trying to push us into it, which I really appreciated. We were interested in the RDX. We test drove the RDX and the MDX. We ended up leasing the 2014 RDX and I LOVE IT! During the process we also worked with the Sales Managers Joe Eisenberg and Scott Foster, the General Manager Ross Levy and the Business Manager Matthew Nolen who were all exceptional and made the process smooth and enjoyable. :) read more

Francesca has been my sales representative for cars since I have moved to Florida 8 years ago. I have leased 3 cars working with her and I will continue to work with her. She is extremely professional and knowledgeable about the cars. She knows her stuff. She is friendly but not pushy. She does plenty after the sale to make sure your questions are answered, she is always available and there for you. The Dealership is neat and clean and everyone is very helpful and pleasant to deal with. You just won't be disappointed, As a unit they care about you as a customer and want to build a long lasting relationship. They do a lot of the little things well above and beyond the expected. I have been very pleased with all of my dealings with Francesca and this Dealership. read more

We just completed the purchase of a 2014 MDX at Naples Acura. I dealt with an Acura dealer on the East Coast of Florida and an Acura dealer in the Boston area (both Costco participating dealers) in addition to Naples Acura. Naples Acura was price competitive with the two Costco participating dealers and I could not of asked for a more professional sales person than Norm Johnston at Naples Acura. Norm was patient and thorough. He clearly documented pricing and there were no surprises. There was no pressure. This is second MDX I have purchased from Naples Acura . The first one is a 2003 model with 211,000 that is still in great shape. I think the Acura MDX is a great vehicle and I am quite pleased with both the sales side and the service side of Naples Acura. read more

I have dealt with a lot of sales persons over my Octogenarian life and none did a better job then George Lazarotti. I had intended to buy a new Avalon LTD, but the two local Toyota dealers sales people stopped me. I also liked the Infinity G50s, but a performance car in a area with no hills, no curves and mostly 45 mph speed limits just doesn't fit. The Acura RLX Advanced that I bought can best be described by me as "A Avalon on steroids". It is very complex and does 'everything' . George did a magnificent job of explaining and demoing all it's features. And, unlike many salesmen I've encountered over the years, he didn't stop helping/explaining AFTER the check was written. Jack Pizza read more

I recently was searching for a new car to replace a Honda that is coming off lease. I entered the Naples Acura dealership with the intention of test driving a new car and found several familiar faces who were all eager to help! At the end of the day, I walked away the happy owner of a 2011 TSX! Once again, my dealings with Norm Johnston and Joe Eisenberg were exceptional. Scott, Ross and John also made the day a good one! They always treat me with the utmost professionalism while keeping the process friendly and helpful. This approach works as I have purchased eight vehicles from their dealership over the years... repeat business truly is a testament to their excellence and I highly recommend them to all of my friends! read more

We've purchased several Acuras over the years and every time find the sales staff at Naples Acura to be responsive to our needs, identify the best options and work with us to find a creative pricing solution to seal the deal! Norm Johnston has been our point of contact for years and never disappoints. He is the consummate professional and really knows the business and his product. Personal and professional, I would recommend Norm highly and will be back to see him again in the future. Beyond the personal service Norm provides, the balance of the team, Joe , Scott and Ross, makes for a remarkable buying experience. Thanks for all you do to ensure outstanding customer service! read more

I had been considering an RDX purchase and had talked to Joe and Jonathan on a couple of occasions via email and phone. I lived in FM so did not wish to waste anyones time if they could not meet my monthly target for payments. I ultimately decided on an Acura RDX for many reasons, price, product quality, resale value, reliability and the wonderful personal treatment from Joe and Jonathan. Joe was very thorough, efficient, personable and did an excellent job getting my numbers negotiated prior to my arrival. I would highly recommend this dealership and the dynamic duo of Joe and Jonathan. read more

Francesca Fortin and Scott were amazing. Naples Acura to me truly values customer satisfaction over top dollar and both of my buying experiences with them were the best I've had in the Ft Myers/naples area. I have purchased at least ten vehicles in the past 20 years here and helped others with there purchase and Francesca and Scott seriously can not be beat with overall experience. You will feel valued, treated kindly, no pressure and best of all save more money here than other dealerships. I am already looking forward to doing business with them in six months from now. read more

Shopped on line. Found car at Naples Acura. Couldn't believe the price they were asking. Call and spoke with Joe Eisenberg. Within a half hour we had made a deal for both my trade-ins with delivery priced in with the purchased price. Joe stayed in contact with me until the car was at my front door. Best car deal I ever made in my life. Best experience I have ever had with a car dealership. Worked with my bank through the details. The transaction was so smooth and professional. Thanks Joe Eisenberg and Naples Acura! You have a car buying fan in Charlotte, NC!! read more

Naples Acura was the first dealership I visited, George Lazzarotto the salesperson that met us in the lot. George was everything I was looking for in a representative, his knowledge of the features and ability to answer all our questions was just what we needed. We went to the other luxury SUV dealers to see their vehicles but came back to Acura for our purchase. There was no question that George and the rest of the crew at Naples Acura were the right folks for us! The whole buying experience was smooth and professionally handled, the SUV a dream to drive. read more

I have been dealing with Naples Acura since 2004. This is one dealership I have enjoyed working with.I have bought many new cars over the years & worked with many dealerships & by far & away Naples is the most pleasant. Bob Nesbitt & Ross Levy are great sales reps to deal with & I am a pretty tough customer.But, we have worked out all my deals. I will continue to deal with Naples Acura in the coming years. And hopefully with the same 2 guys and the rest of the staff @ Naples Acura are also very nice to work with. In short Naples Acura gets an A+. read more

Our second purchase from Naples Acura. We enjoyed our experience once again with our salesperson, George Lazzarotto. George worked tirelessly with us until we found the exact vehicle with all of the features we wanted. Once that was accomplished, he completed the sale without delay. George takes the time to go over all of the many advanced features Acura has to offer. We drove away very satisfied with our new car. Just can't say enough good things about this dealership and George. Not pushy, very patient, and great follow up. read more

I had a great experience with Naples Acura during the purchase of a preowned Acura TSX. Maxwell Conniff was very knowledgeable, kind, patient and addressed every question I had during the negotiation, sale and financing. He still, even after the purchase of the car, reaches out to make sure I am enjoying my new vehicle and to answer any questions. It was a pleasure to buy a vehicle from Naples Acura through Maxwell Conniff. I would highly recommend anyone looking for a new or used car to stop by and see Maxwell Conniff. read more

Francesca Fortin is a stellar saleswoman! I was making my purchase from the east coast of FL. She went above & beyond to ensure customer satisfaction. Professional, prompt with follow-up. Francesca's attention to detail sets her apart from other sales associates. Sent me a personalized video immediately upon expressing interest in the vehicle. Talk about impressive! She was a pleasure to work with. I am also extremely appreciative of her colleague Marianne who spent time reviewing warranty options in detail with me. read more