Napleton Downtown Hyundai

4.0 (4 reviews)

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Closed • 9:00 am - 7:30 pm

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Fredrick B.

Elite 26

482

908

8 months ago

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership especially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor. read more

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Shania G.

Elite 26

336

151

758

9 months ago

I came to drop my Hyundai Kona off for a recall on the engine. My car had been stalling and the issue started very recently, just about two weeks (1 month new to Chicago). I dropped it off with Carlos and he estimated my car to be done that day so I waited around. Unfortunately, it was not done that day, but estimated it could be a few days to weeks since it's an engine problem, BUT I was able to utilize the dealerships shuttle service home (a huge help throughout this whole experience)! The next day, I got a text from Carlos asking to approve 2 services on the car, an oil change ($109) and a crankshaft position sensor ($451). Carlos did mention that replacing the crankshaft position sensor would help diagnose the other problems with the car. I declined both services for now because, 1. I am unemployed and 2. I was just hoping to fix the engine. Going through the notes, it looked like my engine had passed their tests with flying colors (so no replacement despite the stalling and recall). Because I declined both services, my car was ready for pick up. I was able to utilize the shuttle service again! Once I got back to the service area, I paid the $250 for the car inspection/labor. Carlos then let me know that the reason my car is stalling is not because of the engine but because the crankshaft position sensor needs to be replaced. IF I knew this was the reason for the stalling engine, I would have opted for the replacement of the position sensor. Anyway, I opted for the crankshaft position sensor to being replaced. So once again, I utilized the shuttle service! This time, I got JOE COZZI as my shuttle driver. Let me tell you, this man is a saint and super knowledgeable with all things cars. During my ride home, Joe asked was going on with my car, I explained, he said check to see if you have a warranty with carmax. They are always trying to offer their warranty. He said call them as soon as you get to the house. And I did. I had purchased a 5 year warranty with carmax and a replacement of a crankshaft position sensor fell under the warranty. All I had to do was let Carlos know to call my insurance and pay my deductible. I would have never thought to look into whether or not I still had a warranty on my car. So I am extremely thankful for Joe for asking questions and sharing his knowledge with me that day. Side Note: Joe picked me up from home via shuttle service when my car was done! So I extend all my thanks out to JOE COZZI for saving me nearly $500 I didn't have. read more

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Robin G.

3 months ago

I purchased a 2026 Hyundai. I experienced such a horrible sales journey. If you go to Napleton Downtown Hyundai dealership be aware of Isaac and Andrell. read more

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Marino M.

2 years ago

The sales staff is incredibly helpful but there's one guy who stood out to me he was in service a tall fella who had curly hair & a beard. I don't remember his name but I heard someone calling him Izzy. He was very respectful and you could tell he has a great work ethic. That man deserves a promotion for all his incredible work especially in this heat being outside all day. God bless him. read more

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More info about Napleton Downtown Hyundai

2700 S Michigan Ave
Chicago, IL 60616
Bronzeville, Douglas
Directions
(872) 225-3469
Call Now
Visit Website
https://www.napletondowntownhyundai.com

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Does Napleton Downtown Hyundai take credit cards?

Yes, Napleton Downtown Hyundai takes credit cards.

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Does Napleton Downtown Hyundai have free WiFi?

Yes, Napleton Downtown Hyundai has free WiFi.

From the Business

Specialties

Napleton Downtown Hyundai in Chicago, IL, is part of the trusted Napleton Auto Group, serving customers since 1931. With over 60 dealerships across four states, Napleton is committed to providing unbeatable prices, exceptional service, and a customer-first experience in every department. Whether you're searching for a new Hyundai, a quality pre-owned vehicle, or expert service and repairs, our team is here to assist. We offer flexible financing, genuine Hyundai parts, and a state-of-the-art service center to keep your vehicle running at its best. Visit us in downtown Chicago and experience the Napleton way.

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1 review that is not currently recommended

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J S.

2 years ago

I had a terrible experience at Napleton Downtown Hyundai and would strongly advise others to avoid this dealership. From the moment I stepped inside, the environment was loud, uninviting, and poorly managed. The issues started immediately and only got worse: 1. Unprofessional Atmosphere: The dealership was disorganized and chaotic, leaving a bad first impression. 2. Visible Damage on a New Car: The Hyundai IONIQ 5 I purchased had visible rail dust damage, which the dealership agreed to repaint. The repair was poorly executed, leaving a mismatched paint job, and they failed to provide promised documentation to prevent lease penalties. 3. Failure to Register the Vehicle: Despite their contractual obligation to handle registration, the dealership failed to file the necessary paperwork, leaving me with an expired temporary tag and no legal way to drive the car. 4. Misfiled Tax Documents: They submitted the Vehicle Use Tax Payment Certificate under another entity's name and then expected me to fix their error, even though they were responsible for acting as my agent in the filing process. 5. Miscommunication and Potential Harassment: The dealership repeatedly emailed and texted me from addresses and numbers I had asked them to stop using, potentially violating consumer protection laws like the TCPA. 6. Unresponsive and Poor Accountability: After countless follow-ups and demands for resolutions, the dealership continuously passed blame, avoided direct answers, and provided incomplete or vague information. This experience has caused me stress, wasted time, and left me unable to legally drive my vehicle. I've filed complaints with the Better Business Bureau and Hyundai corporate, and I'm still waiting for the dealership to fix their mistakes. I cannot recommend this dealership to anyone looking for a smooth and professional car-buying process. Save yourself the headache--go elsewhere. read more

Napleton Downtown Hyundai - autoloanproviders - Updated July 2026

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Napleton Downtown Hyundai - autoloanproviders - Updated July 2026

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