I had a great experience with Zeigler Chrysler Dodge Jeep Ram of Downers Grove, but I especially…read morewant to give a huge shoutout to THEE MAN...George! Anyone who has ever dealt with an extended warranty company knows that process can sometimes be a headache, so having someone willing to advocate for you makes ALL the difference. George truly went above and beyond! He put in the effort, communicated with the warranty company, and made sure my situation was handled properly. That kind of customer service is exactly what keeps people coming back. It feels good knowing that when I bring my Jeep in, I have someone there who is looking out for me and my vehicle. Thank you for taking care of me

Jayden in oil change and service is the best and he takes great care of of the customer and my…read moreVehicle

Easy process, they do not negotiate on prices much but very fair pricing. They let my own…read moremechanic check out the car, did not feel pressured. Would buy from them again. Good selections of cars especially in this goofy used car market.

They are a scam and very shady! I dont recommend them at all, they will take advantage of your…read morecredit and charge you $700 for an oil change!

I took my parents, both seniors over 75, here to look for a new (used) car and we had a positive…read moreexperience. Brad was our salesman, and he was helpful, polite, and knowledgeable. We ended up buying the vehicle that we test-drove, and Brad helped make the process as smooth as possible. All of the employees that we encountered there, including the finance department, were courteous and willing to work to meet my parents' needs. We are happy with our purchase and our overall experience here, and confident that if my parents have questions or concerns that they will receive the support that they need.

Warning !!! People working at this place are professional Scammers they selling vehicle vehicles…read morewith hidden problems. They're selling vehicles with dirty titles and they hide all these so by the time you realise you already spend a lot of money and you end up with a lot of problems I strongly suggest to avoid doing any dealings with this dealer.

This is where to take your Mazda for service. Michael, the Service Manager and Jason are genuinely…read moregood people who want your return business. I took my 2024 CX-30 with less than 25k miles to Napleton in Countryside due to a service engine light. They told me I had water in the gas and needed $2200 new injectors. I called BS. They had no evidence other than a WATER bottle filled with gas they shook in front of me to their claim of 'bad gas'. So, I took it over to Castle Mazda at Downer's Grove and told Michael the story. He asked about codes and I gave him what I had. He asked why they cleared codes at the last place without making repairs, which I could not answer. So - he took it in for few days to run some checks - nothing came up. No charge, thanks for coming in - let us know if it comes on again. A few weeks later the light came on again and we took it back to Michael and team at Castle. He gave us a loaner vehicle and took the car in to test. For a few days they could not find the exact issue but they kept diagnosing, keeping us updated. Then, they discovered a pinhole leak in the intake manifold. They replaced the manifold and voila - car is running perfect again. All covered under warranty as I'd expect. These folks know how to do analytical troubleshooting and they run a straight-up shop. I won't service my Mazdas anywhere else.

I bought from them more than 2 weeks ago and they have yet to payoff the loan on my trade in. If…read morecalled and left 3 messages today and not one call back. Guess I'll give them temper in person. I can imagine that their service department is equally as bad.

I cannot say enough nice things about my experience at Packey Webb. I have always believed the…read morestaff make the business. In this case, Charles Franz was our sales consultant, and he was outstanding. He is what made the experience wonderful and my perception of the dealership so high. Charles was welcoming, professional, knowledgeable, respected my time, and provided an overall great experience. He was transparent and honest. I could not have asked for a better person or salesman. No high pressure. Facts. Fair. Friendly. This was the experience that buying a car should be. I want to personally say "Thank You Charles! You were wonderful." I pray you continue to be great at what you do and that your manager appreciates the standard you set and the quality of service you provide. If you are in need of a car, stop in and see Charles Franz. If he can help get you in the car you want, he will. Sincerely grateful and many thanks,

Buyer beware. My car received its first oil change. When they washed my car they used a rag or…read moresomething without soap and water and scratched it and got something yellow on it. Looks horrible. I reached out to Ryan the service manager right away and received no response. In addition to that, I thought my car had been in an accident as it was done before 1 or 1:30. it was going to take them an hour to return and called 30 min after the drop off time asking if it was in an accident and then i received a new time. It took two hours to get back. Had they not confirmed it was being delivered right away i would have picked it up as opposed to waiting two hours before having a heart attach with a car that has 4k miles on it and is trashed BEWARE of this dealership. I have never had someone scratch my paint and received a car back like. this

I went to test drive a vehicle at Star Motor Sales had for sale. When I arrived and seen the car, I…read moreabsolutely fell in love with that vehicle. Everything was going well until I wanted to test drive it. I was told by sales rep Alex that I had to show them in my mobile banking account app that I had enough money for the car or let them run a credit check before I can test drive the vehicle. I told him that i've test drove a few cars and this was a first, he said this is something that they normally do. At that point I knew that I wasn't going to purchase that car. Me being who I am. I provided the mobile banking app to show him that I could afford the car. I proceeded to test drive and it drove pretty good except for some mix matched tires, which gave it a rugged ride. Once we return, I told him that I'll think about it and let him know. I don't want to think too much into this, but a part of me felt like they felt as if my credit was not good enough or I couldn't afford this car. If that's the case, this is very sad and unprofessional. This is for anyone that's going to go and test drive a vehicle at Star motor sales, if they do not do the same to any other customers, that says a lot about this business..

worst customer service they need to hire better employees Can't even talk with customers normally…read morehella rude.

I worked with Adrian to buy a subaru, and he was very knowledgeable and upfront about any questions…read moreI had. He was very honest about any imperfections that were on the car, and helped me through every step of the buying process. I highly recommend them

STAY AWAY!!!! If I could give them no stars at all, I…read moreDEFINITELY WOULD. I got my car from them back in March of 2026 on an agreement where they would take care of couple of issues with the car which they were NEVER known or mentioned. Five months since then and my car is dead. AC, compressor, battery all died because it was already worn off. The work on the agreement was NEVER done even after following up every other day for the last 5 months. I spent almost 20k on a car after saving for months and 5 months in, I have another 8k worth necessary work.

Great place to buy and service your cars. We have purchased 10 vehicles from Pugi - now Castle…read more We have had wonderful experiences throughout the many years. A major part of their success and why we keep purchasing from Castle is their service department run by Chris Jones. Chris and his team are very friendly and professional. They don't oversell or overcharge. Definitely a place to buy cars and have them take care of them.

On Thursday, 6/11/26, I stopped by Castle Hyundai in Downers Grove, Illinois in the evening. I…read morelooked at a 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger left door, the front bumper had a large crack in it at the front driver's side, and the bumper was also not properly connecting to the driver's side headlight and front left ¼ panel. I met a salesman by the name of John Pauly, and also the General Sales Manager Mike Nemeth. After negotiations (including running a Car History Report, and included running my credit), we come to an agreement that the car would be repaired (bumper and dent in door), and that if the service department didn't come back with any other issues, that the car would be sold to me for $14,400 plus fees, and that they would give me a trade in for my vehicle of $3,250 (I have the original paperwork given to me by Mike Nemeth showing the selling price and trade in price for my car. It also lists the date of this report and the sales person's name). I then took the car for a drive, and when John and I both heard some grinding noises coming from the front end of the car, both sides. I told him to have the car checked out by his service department, and to let me know what was wrong with the car. As he and Mike had agreed to, that provided they fix what was wrong with the car, I would still purchase it for the same agreed amount. On Friday, 6/12/26, John called me at around 10am, and said that they were about to give the car to the service department, and wanted to know if I was serious about the terms that we had discussed. I said yes, provided that the car checked out with service department with no other issues, and that they fix the car as we had discussed. Later in the day, John texted me back stating that the car didn't pass service inspection., and that they were going to wholesale the car to an auction. About an hour after John had texted me, I texted him back, and asked what exactly they had found wrong with the car. He texted back stating that they didn't tell him what was wrong, but that it was not worth keeping it due to too much being wrong with it. This in itself is hard to believe that the sales person does not know what is wrong with a car that he was supposed to sell. So I had my doubts that he was telling me the truth. On Tuesday, 6/16/26, still in the need of a car, and also wanting to see if the car was actually off of the lot, I took a drive back down to Castle Hyundai. Sitting at the front right side of the lot, with the front bumper crack having been fixed, but still not properly connected to the headlight and ¼ panel, and still having the same large dent in the right passenger door, was the car that allegedly was to be wholesaled at an auction. (see attached pictures). On Friday, 6/19/26, I called the dealership and spoke with a sales person by the name of Andy, and asked about the car. He said the exact car that I was referring to and that it was for sale. I told him that I had stopped by earlier in the week and saw that it had a dent in the car door. I asked him if there was anything else wrong with the car, and he said "No." Later this same afternoon, I went back to check the text messages from John Pauly, and he had erased the texts that he had sent to me stating that they were going to wholesale the car and send it to auction, as well as the one where he said that he was not told by the service department what was wrong with the car. I have proof that 6 texts were sent to and from John Pauly on Saturday, 6/12/26, from my cellular phone account. Currently only 2 texts are showing in our conversation, in my Messages App, from this date, and those 2 texts are only ones that I sent to John. None of John's replies are listed anymore. Apparently, he decided to delete them in order to cover his tracks and hide what he told me. And the car sales people wonder why used car sales people get such a bad rap. The disappointing thing is that John didn't do a thing when we met in person without his boss, Mike, the General Sales Manager, knowing about it. So it only makes sense that John was getting direction from Mike as to what to do. So apparently the lies and deception not only are at ground level, but also at upper management. Most people might simply let this go, but I feel that other people should be aware of the character of this business. Apparently, they will do and say anything to make a dollar ... including not honoring their word and verbal agreement. On 6/24/26, I sent an email to their corporate office to their district manager (initials AD). As of today's date (6/30/26), no response has been received. The silence speaks volumes.