I had a very disappointing experience with this Hyundai dealership and would strongly caution others before purchasing a vehicle here. I bought a 2019 Hyundai Kona SE from this dealership, and after just 14 months, the car suffered a major engine failure when I was just driving on my way home from work. I was told the repair would cost around $8,000 and that it would not be covered under warranty because the vehicle had exceeded 100,000 miles. When I tried to follow up using the phone number they provided, it was invalid, and my text messages went unanswered. I then called the number listed on their website and scheduled an appointment. When I arrived, the staff member who greeted me seemed completely unsurprised by the situation. Despite having an appointment, I was left waiting for about 30 minutes, and the representative I had spoken with earlier that same day initially couldn't even recall our conversation. Hoping for some kind of resolution, I asked about selling the car back to them. After the representative spoke with his manager, I was offered just $500 for the vehicle, which felt completely unreasonable given the circumstances. Overall, I felt dismissed, unsupported, and taken advantage of throughout this entire process. I would especially encourage other young women and first-time buyers to be cautious when dealing with this dealership. Based on my experience, customer care and accountability are seriously lacking read more

First off, ask for Jeff Long. One of the nicest salesmen I've ever talked to. Second, I'm all the way from Arnold and the reason why I chose this dealership and drove more than an hour to get there was because I've heard from other friends that these guys are solid. I was blown away with the customer service and experience at this Napleton Hyundai. I told Jeff that I was not in the market yet for purchasing a car, but he still made the effort to walk around the entire dealership lot with me and personally showed me options for a future purchase. Not only will I be purchasing my next car at Napleton Hyundai, but I will make sure that Jeff Long gets my business. At any other dealership if I said "I'm just looking". The salesman would have walked away and ignored me. However at Napleton, not only did they still give me respect and treated me like a real buyer, but they asked me what type of car I would be interested in for my future purchase and talked to me about the potential options that would be available in the coming years. Also one last note, the dealership was very clean and the cars looked like they just came off the assembly line. Like my God, I could see my reflection off the paint. The floors were spotless, the desks were far apart from each other and overall it looked like they took Covid-19 very seriously. read more

Fantastic overall experience. My sales associates (LouAnn and Charles Sutton) were a friendly reminder that a car buying experience can be pleasurable. The whole experience took less than a few hours and never once did I feel pressured or obligated to buy. They helped me find the vehicle that I wanted and made sure it made sense financially. With years of experience between the two of them you could just tell that they were professionals. Thanks again LouAnn and Charles! The Dealership provided a very comfortable and friendly atmosphere to work in. Everyone was more than willing to help. When it came time to crunch numbers the Finance manager Andrew shined. He helped me get to the number I needed and made me feel comfortable in the process. Very sharp guy..........Cheers Andrew! After reading my post you may think I am an employee of Mungenast Hyundai but I can assure I am not. I wrote this note because the majority of us dread the experience of purchasing a new car and avoid it at all costs. Please know that my experience and Mungenast was the polar opposite. Great people, easy process, would recommend to all my friends and family. Michael S read more

I stopped there because I was going to have to go to Atlanta to pick up the vehicle I wanted. Thier true car price was actually less at Napleton but they added on the "Napleton XP" fee. It said it was optional on the car sticker but they said it came with the true car price. The salesperson I worked with was Jasmine and she tried to get her managers to drop the charge. We ended up negotiating a price similar to the Altanta price so it saved me a plane trip and long drive. The transaction was complicated because I was helping my daughter as cosigner and she was not there. Jasmine worked with her staff to make sure I could take the car home. Kyle in financing was helpful with this as well. There was no excessive pressure from the dealer to finance when I told them the loan was pre-approved form another institution. Jasmine was great to work with. Negotiation was difficult because of those above her. If there was no issue with the additional "Napleton XP" charge I would have given the dealership a 5 rating. I would give Jasmine a 5 star rating. I would buy from here again but would expect the need to negotiate firmly. read more

I'm 78 years old. I've bought a lot of new and used cars of virtually every category over those years. From first arrival, I was greeted by a young--new to the dealership--saleswoman, named Heather, who had truly outstanding interpersonal skills. She consistently conveyed the subtle message--by listening empathetically and asking questions--that she was interested in helping me find a car I actually wanted... not muscle or manipulate me into buying just anything the company had to offer. I ended up trading in a 2019 Durango for a new (2021) Sonata Hybrid Limited. Everyone I dealt with, including the managers involved in closing and offering final 'add-ons", conveyed the same "we want to fully satisfy the customer, without pressuring" message Finally, the Sonata more than satisfies everything I was looking for when I arrived at the store... with absolutely no compromises. The car has proven to be outstandingly well-built and at least comparable and as smooth and comfortable as a 2016 Lincoln MKZ hybrid I previously owned (but with far higher MPG and newer features). read more

If I could give them 100/100 stars, I would! This dealership is AWESOME! After searching for many months for the perfect car they were able to make my car dreams come true. I got my Kona in the exact color of exterior and interior that I wanted along with the features to a T. Khaled even took the time to teach me some cool tricks about the car. The attention to detail and service here is outstanding - he was with me every step of the way and in the end, got me an awesome deal. This proves why Hyundai is rated #1 and are constantly going to keep being at the top of their game. Napleton Hyundai in hazelwood /Napleton Hyundai has a team of the most professional car salesmen, who will go above and beyond their duties to help you out. They were never pushy, very chill and always understanding. I have to give a huge thank you and shout out to Khaled, Ben and Bobby and for helping me out. I truly felt like a VIP at Napleton and I highly recommend everyone to feel the same by letting them help you with your car dreams, too! :) read more

Had the most outstanding customer service experience! My sales professional was Khaled, he was not only sincere and honest, but also very patient! I came in and explained to him that I was in search of a more family oriented vehicle and I had a strict budget, he exceeded my expectations and found the ideal vehicle for me and my family within my budget, best of all it was A BRAND NEW 2019!! I had previously gone to other dealerships with no luck in finding a vehicle or a salesperson who would take the time to seriously try and find something, I was thrown ridiculously high numbers for vehicles much older with much less "upgrades". I am thoroughly enjoying my recent purchase and will be taking it on many vacation trips this summer! I encourage anyone who is in search of a vehicle and have a strict budget to visit Khaled at Napleton Hyundai in Hazelwood! He is awesome read more

I was very pleased with my visit at this Hyundai dealership. At the beginning I wasn't sure what kind of vehicle I wanted to get. Khaled help me look at my options as well as something that would fit within my budget. He worked with me very well know, games, no adjustments nd gave me the best rate from the beginning. I appreciate everybody's honesty which was and will always be a big factor. I went from Chevrolet to Hyundai and have been very satisfied. The finance department was also amazing explained everything in detail even though I had been sitting there for a while I really did appreciate her going through all of the details on my contract and any questions I had as well as helping me out with my warranty to fit my needs thank you very much everybody that help me out I really appreciate it. read more

I would like to write my experience at Hyundai/Napleton was one of the best experience in my life of buying a car It did not take long at all I thought I wasn't going to be able to get a car but my sales lady Chasity was the best very nice, polite, helpful, concern and made my day one of the best day of my life, I would like to give her the highest score that there is to give for being just a excellent sales person and trust I have told all my family and friends about her, I will be seeing you chasity again in about 2-3 weeks my car got hit and might be total out, but im not worried because I will be back there to get me another car. Hyundai/Napleton keep hiring more people like Chasity and you team thanks again Chasity you are the best. This is for the St Louis Dunn Road Store. Larrystean read more

This review is related to the service department only. I've seen several poor reviews regarding sales of which I have no knowledge. My car was purchased out of state, but I absolutely love the service and attention to detail provided at Napleton Hyundai service department. Brad Gillen (Service Manager) is exceptionally thorough and his follow-up is great. I've used other service managers at Napleton Hyundai and they weren't bad, however, Brad has set the bar so high, I won't take my Genesis G90 there for service unless Brad is working. He gets the job done right and treats your car as if it were his own. As for the quality of service and repairs of their technicians, so far so good with no complaints! Thanks Napleton Hyundai!!! read more

My Wife and I have had the best buying experience ever at Napleton Hyundai. The staff Khaled, Bobby and Danny made us feel at home. Everyone there was very polite and professional. There was no pressure to buy, they listened to our concerns and answered all of our questions. Khaled and Danny are a great team, our purchase went so smooth and effortless. They made what we thought was going to be a stressful, drawnout process and made it enjoyable by being knowledgeable, personable, sincere and thorough. They did such an amazing job that we purchased two vehicles. We highly recommend Napleton Hyundai for your next car purchase. Thank you Khaled, Bobby and Danny, you guys are awesome!!! read more

I've never had an easier and more comfortable car shopping experience. Everyone was so polite and made sure I was being helped. Jake, my salesman, was also wonderful! I was able to test drive both cars I was interested in. He answered all of my questions and was even patient with my mother, who may have asked a hundred questions in an hour. I also met with the manager, John. He was easy to work with! They both came up with a great deal that worked well for me. I left that evening with a beautiful, safe, new vehicle and could not be happier with my purchase. Upon returning a couple days later to return paperwork, I was greeted by more friendly faces. Great experience! read more

Deceptive methods to get you in the door. They advertise large dealer discount as the price but then when you are there they say shipping is not included. When you look at the Window sticker MSRP shipping (like all) is clearly included. Salesman will tell try to sell you the "Napleton Experience" for $1495. When I told him I was not interested he said the price would be more. That is when he told me shipping was not included. I would sooner go to a dealer that advertises the actual dealer discount, plus incentives. I'm the end the all will/can sell for the same price. read more

I was in the market for a new car my sales rep. Khaled was extremely knowledgeable about Hyundai products which showed me dedication and his customer service skills are excellent not pushy and very helpful. And The general manager Bobby was very pleasant person to work with.I thank them for making my purchase painless and very rewarding something that never happens in the auto sales business. I drove away with my beautiful hybrid Sonata in less time that I thought. Thank you again Napleton Hyundai for a great experience overall!! read more

The worst experience ever! I called this dealer for one of the vans they have for sale and I scheduled the appointment for the next day at 9:15 because they open at 9 am and they have a meeting from 9 am to 9:15 so when I arrived at 9:15 to see the van the salesman told me that they just sold the van! Seriously do i look like a kid to you ? First of all you are a lair and full of S.... there's no way that you sold the van i one minute! I will never return to this dealer again and would not recommend them at all read more

I'd previously gone into the dealership with my heart set on something else. Unfortunately that did not work out for me. Jasmine kept in touch with me, holiday, birthday, Covid-19, not trying to sell me a vehicle, but just checking in to say "hey". I felt that the time was right-went in to see Jasmine and she and Danny worked with me until they found exactly what I needed. Cody and Forrest were truly good guys and even though I experienced a lot of anxiety they were patient. Thank you Napleton Team!! read more

I recently had my vehicle serviced at Napleton Hyundai, and it was an AWESOME experience!!! Not only was I impressed with the friendliness of the office staff, but I was also blown away by how quickly the problem was diagnosed and repaired. Since my visit, my car rides as smooth as butter!! I wouldn't take my vehicle to any other place but Napleton Hyundai, and I will definitely be referring others as well. Thank you for your excellent service, Napleton Hyundai!!! A Very Happy Customer, Monica B. read more

I came prepared with what used car I wanted, compared with similar car and all I needed was a test drive and get a good feel for the car. Kacy had it ready for me to test drive after it came back from a recall service the previous owner didn't do. Kacy listened to what I wanted, and explained in detail all the options and help they could do for me. Napleton Hyundai is very competitive amoung the other dealerships there, but very professional and thorough. Beware if you don't want financing. read more

So frustrated.... I waited for an excessive amount of time and then this young man comes out, calls my name, puts the paperwork in a pay window and just walked away. I had questions I wanted to ask. The woman at the window tried calling him back for me but he just gave her a dirty look and kept going. She tried calling to get someone to help me but it seems no one was available to answer the phone. I told her not to worry about it, I just won't ever come back. read more