My father has lived at Ashland Farm for 3 years. I live in Connecticut and other siblings are in…read morePennsylvania, Texas, and Gloucester. Once Dad moved in we had peace of mind that there was help available if he needed it, whether he was sick, or any need he had. It was a good move because we knew Dad didn't have to live alone and he could be around others. It took a while for him to get adjusted to the change in his life after leaving the family home of 55 years. Dad came to appreciate that he could get cooked meals served to him in the dining room. He likes the food and loves all the wait staff and enjoys chatting with them. My father is very friendly with anyone that works at Ashland even though he's not one to engage in the activities. He has made friends in the dining room and in the hallways. Monica, the current executive director, as well as Heather, the current sales director, have been very helpful in trying to help Dad size down as his money is being spent down. They have been very gracious and have not complained about all my father's questions, research, and the many apartment tours Heather has given him. My dad feels confident talking to the staff or the nursing team if he feels he has a need. The community is clean and well kept. They do offer rides and trips out of the building. Ashland has been very conscientious during the past 2 years with Covid-19, keeping our seniors safe. They are starting to renovate the rooms, so that's a plus. Ashland is conveniently located to 495 and 114, so it makes it easy to visit from CT, PA, and the North Shore. All in all we are happy that my father is living at Ashland Farm.

The environment at Ashland Farm is conducive to community. There are great activities with good…read moreparticipation and plenty of programs and games. They bring in musicians which is really fun. I love Yoga with Nancy - she is fantastic and the ice cream socials are great for meeting people and hearing their stories. The food is really good and Chef Darrell encourages all of us to tell him how he can make our dining experience even better. I love the scenic rides on Fridays and the trips to North Andover mall for groceries. I love going out to lunch and being taken to my Dr. appointments.

Couldn't be happier with the quality of care here. My mother has had some difficult issues of her…read moreown making and the staff have been incredibly flexible and helpful. I rest easier knowing that my mother is somewhere safe and that she is well cared for.

Wonderful Memory Care facility! After visiting nearly 20…read morefacilities that offered Memory Care as an adjunct, we found Artis. All residents have memory issues and they are handled professionally and with warmth by all of the staff. I HIGHLY RECOMMEND THIS FACILITY FOR ANYONE LOOKING FOR MEMORY CARE PROFESSIONALS TO TAKE CARE OF A LOVED ONE!

My father moved to Fuller House just about a year ago, and he loves it. He is not the easiest…read moreperson in the world to deal with, very demanding and stubborn - these people are wonderful with him, take excellent care of him and the other residents, keep us informed, and just generally rock! Rest homes don't get a lot of credit for what they do, but I just wanted to put in a good word for a group of dedicated and hardworking folks!

My mother in law wanted to go to the Fuller House but required a higher level of care in the end…read more Our dealings with Judy were great let me say. She is a very nice person and the facility itself is very nice and homelike.Several of our family visited and were very impressed with it. The kitchen was immaculate. The location is very handy for Melrose -Stoneham residents . Stoneham itself has a very good seniors center and Judy referred us to the Veterans affairs person. We were able to get her a veterans survivors benefit that will help pay for her care.I think the FH would be a strong contender if you are seeking a home of this type.

I spent two weeks at Atria Longmeadow between a lengthy hospital stay and home. The facility is…read morebeautiful, the grounds are lovely and well tended and the residents were friendly to a newcomer/short-timer. The food was good, prepared to order using fresh ingredients. There was no assigned seating so the meal seating arrangements shifted each day, each meal. It made it easy to find a companionable place to sit - unlike a middle school cafeteria! The activities were engaging and there were several opportunities for outings from CVS and Marketbasket to Wednesday Lunch-Bunch restaurants. A few of the volunteer activities leaders called out, leaving residents disappointed, and in most cases with no staff led alternate activity. Although Mike and Brenda did a great job pinch hitting one Thursday with a giant crossword puzzle and an extra happy hour. The aids are very focused on resident safety and are quite committed to their charges. I recommend Atria Longmeadow as a safe, pleasant place to recuperate for a short time. It's harder for me to evaluate what it would be like to be a full time resident.

They will hire employees just below enough hours to receive benefits. Many businesses ed have…read moresimilar practices. Questioned a resident first week there. "How do you like it here" " Want the truth? " "We don't" Some residents have behavioral issues possibly attributable to drinking at the bar conveniently located beside the dining area. Trash in residents rooms should be emptied on a more frequent basis. I guess it Depends.

It's been almost 3 months since my dear friend passed away at Sawtelle and the care he received…read morestill disturbs me. I live out of state and came up to Massachusetts for two days to be with my friend. During my time visiting I notice that staff wasn't attentive as they claimed to be. Basic end of life care is such a sensitive time and if you are a patient there with no family, it's a very lonely place. I needed to track down staff several times asking for the basics. Water, coffee, soup, straw, mouth swabs, how about shaving my friend, change of a diaper. I had the time to sit with my friend, the staff did not. Two days after I returned home I received a call at 11:09am from Christa H. at the Sawtelle Hospice House informing me that my friend had passed away. When I ask Christina what was the time of my friends passing she replied, "about 20 minutes ago and I was with him". As comforting as it may sound, it was a blatant lie. When I received the official death certificate from the town of Reading, the MD who came into Sawtelle that morning documented and pronounced my friends passing at 6:00am that morning. My two stars go to the 2 social workers that were compassionate and professional. Linda B. RN and former hospice nurse.

Specifically Tyler (female) LPN being the only nurse on duty and in the building was horridly rude…read moreand refused my access to say goodbye to my aunt. I spoke with this nurse who not only broke HIPAA but when I specifically asked her whether it would be a good time to visit my aunt, she advised that I would be welcome to come visit at any time during the facility visiting hours. Upon arrival, I was accosted by this LPN and told that she had "already had to make her family leave" as my dying aunt was growing increasingly agitated because Tyler, LPN "can't be expected to keep up with all these med passes while family is in the way so now I'm playing catch up." My lovely and adored aunt passed away early the following morning and I was never allowed to relay my father's message to her before she was gone exclusively due to this LPN's "authority" in which she would not "permit" me "access to (HER) patient". This human who made ethical promise to "do no harm" did at least express that she found it "very unfortunate" that I had made the 2 hour trip (after speaking with her on the phone TWICE mind you) "for nothing". I have not yet filed a formal complaint with the agency that employs Tyler as we are still in mourning but, being a nurse myself with 10+ years of hospice experience specifically, I do intend to make the MA Board of Nursing aware of this individual's deplorable behavior in addition to holding the agency accountable for allowing a nurse holding a license that restricts her scope of lawful practice from providing imperative and ethical intervention implicitly resulting in inhumane practice supported by the agency during times when holistic and evidence based patient and their family's care and comfort are paramount in their most vulnerable and precious last days of life.

After surgery, I spent 8 days at Life Care Center of Acton. Staff was great in getting me back on…read moremy feet and ready to return home. I want to single out some staff members who went over and beyond to help me (sorry that I know only first names). My main physical therapist, Kristen, was terrific. She was kind and patient with me, and encouraged me (gently) to push myself. Thanks, Kristen. Nurse Carole was among the hardest working staff members, and she was extremely helpful to me and my roommate. How she kept her cheerful demeanor for her entire shifts was a mystery. The facility's physician, Dr Elkrem, was careful and very pleasant every time we interacted. Several members of the facility's admin staff stood out for helping me and making me feel that my needs would be taken into account: the dietician, Jenny, head of PT, Kelly, and head of admissions, Jenny. Being in rehab is no fun, but these people made the challenging situation more than tolerable. And they got me ready to go home.

My grandmother began her stay here on July 9th, and stayed for two weeks. We were extremely pleased…read morewith her care, as well as the snacks meals that were provided. The staff was very attentive and caring, and she was able to work with OT and PT. Her care team fulfilled all her needs while there, and she was able to build her confidence, to prepare to go back home.

Benchmark Woburn is nothing short of amazing. Memory care staff are top-notch! Safety and caring…read moreare the most important factors! Thank you to all of the staff at Benchmark Woburn!

Every time I hear the word Benchmark, I think excellence. I know several people who work in the…read moreindustry and Benchmark is known as the best there is. The care and services provided, especially if you or a family member are in need of extra support, are world class and the Staff is passionate and thoughtful in the work they do. I happen to know two people who work there right now. If I need assisted living in my lifetime, I would like to go to Benchmark!

My relative recently spent 2 months in Bridges at Andover while waiting for an apartment in the…read moreLexington facility. From first contact to last all staff were so welcoming, helpful, and kind. They gave great care, anticipated needs and communicated well. Thank you to all the staff at Bridges in Andover. You're awesome. Oh and the place is GORGEOUS too. So many lovely spots to visit and walk.