Fast service & reasonable prices! They were able to service my car same day that I called.read more

I'm not a bandwagon type person and I posted a favorable review in the past about the service…read moreprovided on Main Street in Nashville TN by the people who work there. I visited today with an issue, and not only did they fix what I needed done, but made it better by going above and beyond to ensure it doesn't easily happen again. I've never came to this professional yet friendly repair shop and not left satisfied or with a legitimate answer. Folk, I've been living around sixty years, and I know good people and good service. That's the reason, with pleasure I chose to write this review.

RUN!! Complete ripoff! He doesn't tell you how much the quote is going to be. He spent 10 minutes…read more"diagnosing" what we already knew and then charged us $239 and that wouldn't even go towards the total for the fix! Hidden fees up the wazoo!! It would've been cheaper to tow the car to the mechanic and get a free quote! Very unreasonable! Bad business practices!! (Note: I disguised my name for safety purposes).

This is the review that I left yesterday, November 13, 2025:…read more "Roberts is the real deal. He has the sophisticated diagnostic equipment to identify the problem and the advanced mechanical expertise to fix it. However, he is expensive and adds some gratuitous fees. Cost for 2-hour diagnostic assessment to identify faulty crankshaft sensor was $133.90/hr x 2 = $267.80 plus $50 service charge for total of $317.80 ($348.79 with tax). Cost for installation of new crankshaft sensor was $58.81 for the sensor, $130.00 for 1 hour of labor plus another $50 service charge for total of $238.81 ($262.09 with tax). I offered to pay with cash. Roberts said he preferred a credit card. However, he did not tell me there was a $31.96 "noncash adjustment/credit card fee.". There was also a $22.86 fee for mobile supplies. Altogether, the cost for diagnosis of faulty crankshaft sensor and replacement with a new one was $671.01. In addition to parts and labor, this included two $50 service charges, a $31.96 "noncash adjustment/credit card fee", a $22.86 mobile supplies fee and tax on the extra charges and fees. If Roberts had come clean about the $31.96 fee for not paying in cash when I offered to pay in cash at first, and if he hadn't added a $22.86 fee for mobile supplies, I would have left four stars." -------------------------------------------------------------- This is my response to comments from the business owner regarding the above review that I posted yesterday, November 13, 2025: Thank you for crediting my VISA card with $50 for the duplicate service charge. Since the final billing amount included 9.75% tax, the credit should have been for $54.88. I did check the "terms and conditions " on your website again to be sure that I hadn't overlooked anything. According to your website, you charge $130.00/hr for diagnostics. However, I was charged $133.90/hr. The amount of overcharge was $7.80 for two hours plus 0.76 tax = $8.56. Your website says nothing about a charge of $22.86 for mobile supplies that was added to my bill. Including tax, the amount of overcharge was $22.86 + $2.23 = $25.09. Your website also says nothing about a 5% "noncash adjustment / credit card fee" for paying with a credit card in lieu of cash. Including tax, the amount of overcharge was $31.96 + $3.12 = $35.08. So, the total outstanding overcharges are $4.88 + $8.56 + $25.09 + $35.08 = $73.61. By the way, I don't happen to think these oversights were intentional on your end. Rather, the software that you're using for billing appears to be much lower in quality than the sophisticated diagnostic software that you use to identify mechanical problems in motor vehicles. I hope we can get this sorted out. I really appreciate your willingness to work with me.

This place is the greatest! You never feel like they are performing services that you don't need…read more The prices are fair and there is no nonsense. They are pretty fast as well in getting things done. I'm so thankful I found them when I moved here 3 years ago.

They took advantage of an OLD LADY: a 2008 Honda Fit that just needed new weatherproofing around a…read morewindow, and new A/C. After "diagnosing" the window problem (cost $111 for them to tell us what we already told them up front), and "diagnosing" the A/C issue (cost $279 before doing any repairs), we were told it would be $2K to actually do any work on my car that's clearly not worth that much. (They lied about the diagnosing fees going toward the repairs. Untrue.) We had to bail. So with added processing fees, I paid $400 to have *zero* work done on my car. I feel like I'm taking crazy pills. Is "diagnosing" a Tennessee auto repair scam everyone's in on? How do people afford this place. Never going back. Enjoy your $400, Simpson's. Hope you feel as good about scamming me out of it as I do.

Great service. Went in for an oil change at another business and was informed of a nail in my rear…read moredriver side tire. Looked them up on Yelp and saw the great reviews, & the close proximity to where I was located, so decided to stop in. Drove right up, told him the issue and he fixed right away without having to buy a new tire. I will definitely be back as he has a couple vehicles I would like to come and test drive as I am in the market for a vehicle.

This place is a joke. I got a used tire from them and it was flat by the time I got home 3 miles…read moreaway. Foolishly went to them for brake pad install. They told be $70 be ready in 15 minutes. I went back an hour later and they told me they needed a computer that would release the brakes in order to install my brake pads and they'd have to call someone to bring them that computer and it would be an extra $80. Would not recommend them at all.

BEST in TOWN I have been taking my 2010 Audi Q5 to the…read moredealership for regular yearly services and issues for the past 5 years in Nashville. Every time I walked out with a huge bill. Not that Audi dealership is not reliable but definitely they charge more. One of my friends recommended GPO and wholaa I cut my expenses in half with the same Amazing service. Randall and Shawn are amazing at what they do and NEVER try to oversell. I have been going to GPO for the past 2 years and HIGHLY RECOMMEND them. RELIABLE - ABSOLUTELY GREAT QUALITY OF SERVICE - ABSOLUTELY GREAT

I've taken my 2 BMW's to GPO and they are a very good shop. They are very knowledgeable on BMWs…read more I would recommend this shop.

Come here often. Brian and the entire staff are courteous and often can be caught singing 80'a…read morerock tunes from the radio while they work. They do excellent work and have amazing recommendations as well. I recommend them to everyone. If there is something out of their expertise they are not to proud to give you an amazing recommendation. Every time they have sent me somewhere it is the same equal treatment.

I was told that a $10 charge would be my bill to put air in all 4 of my tires, which is highway…read morerobbery, but I'm a woman in a bind. I look at my bank statement and I'm charged $11.35. Even if tax is charged, I was still charged more. No sir, you will not steal from my card like that. I would never patronize your establishment ever again. Does not matter that it's an extra dollar and change. Charge what is quoted and/or at least inform me of your intentions. Bad business all day....

OK. Set aside your annoyance with emissions when looking at my 5 star review because no one wants…read moreto do it and curses to TN for requiring it! BUT. This was seriously my shortest wait EVER... and while I have to give myself credit for most of it (waiting until the week before the end of the month AND getting there at 11:15) I still gotta give the staff at this locations some mad props because they were fast, efficient, and I like that this location is removed from highly retailed areas, I believe allowing for faster service and less wait time. PLUS if you go to http://www.nashvillevip.org/ you can check out the current wait time with video. So as soon as I saw the wait time was 3 minutes around 10:45, I hopped in my car and INCLUDING travel time I was gone for 30 minutes, I was at the emissions location for under 15 minutes. Seriously. Crazy. Most efficient station I've visited!!

Okay, my personal experience here was HORRIBLE.. I know it…read morewas the first of the month..I know that there are more people in Davidson Co than myself...but come on....2 hrs and OMG...I lost my entire lunchtime waiting to get my car tested...it passed thank god!!! But that was ridiculous!! There was three lines open and the two end aisles had two workers each but my lane the middle lane...NOT !!! and you can't tell when you are in back and turn that corner which lane you should choose!!! And apparently I chose the one where the guy didn't care how long it took him...he dilly dallied ...talked to people took a few breaks...and had to pull his pants up about a million times... A belt would have fixed that problem!!!! Anyway, its done until next year!!!

If I could give JW collision 10 stars I would. We are from Texas and visiting my parents in…read moreTennessee and we were involved in an accident . We were not able to find a rental and was a hour away from my parents and pretty much stranded. John was understanding and helped us get back on the road so I could make it to my parents. I can't express how much I appreciate the kindness that John an his crew showed my family and my dogs. I would 100% recommend anyone to go to this shop before any other place.

We were directed to this shop from CarMax recently as a third party shop who could work our car in…read moresince CarMax's service shop was backed up. I had taken a car there a few years back and had a great experience so we chose to go here with our 2021 Ford Explorer. We didn't know that the company had changed ownership since getting my car worked on here and we had the absolute worst experience ever. The employees here have the worst communication ever and no one seemed to care that we were out a car for an entire month. We dropped off our vehicle on September 11th and JUST picked it up Monday October 16th. The issue was never fixed and we had to pay $800 because according to CarMax the shop didn't work the claim correctly and they could do nothing about it. Our car has the Max Care Bumper to Bumper warranty so the fact they directed us to a shop that doesn't know how to process claims and use the warranty correctly and left us paying $800 for our still broken car doesn't make sense to us still. The shop has the worst customer service and communication ever. We had to constantly call them to get any updates or information and of course only one person, Danny, knew anything about our car. He would give us info that they were waiting on a computer to be able to diagnose the issue and we understood that some things just take time to figure out. However, we were constantly told it would hopefully be done by the end of the week, every time we called for an update. If they couldn't figure it out they should have been honest so we could get it to another shop who had the technicians and technology to get it figured out. Danny was also so difficult to get a hold of. I spoke to him finally on October 9th, he said he'd call by the end of day with an update as the technician was supposed to look at it that afternoon and he never called. My boyfriend followed up two days later and Danny was off that day, the owners were unavailable, and no one in the entire shop knew anything about the status of our car. That was on October 13th, a full month after we dropped it off. The fact that no one had an answer or knew ANYTHING at that point was infuriating. We are BEYOND frustrated with this shop and don't want anyone to experience what we've had to go through. This shop lacks basic customer service and communication skills and our car is still not fixed! Think twice before bringing your car here, if I could give zero stars I would.