Been going to this location for several years. I've skeptically trusted them, as the turnover rate…read morewith managers and employees seem to be a revolving door. Today went to get oil changed and I was suspicious they didn't change the filter. When I got home I checked, it was an old filter. Had old oil smudges and dirt. I went back up to get it changed. He crawled under the truck and said it was changed he just didn't wipe it off. . Wipe off dirt and old oil smudges from a new filter??? Asked if I wanted to change it again. I said no, I want you to change for what I paid for originally and you didn't do. I pulled in, three went below the truck in the bay. Stayed down there for a few minutes, came back up and said he changed it and showed me a filter that didn't even belong on my truck. I asked if he was going to add oil.. said he didn't lose any.... His commitment to that story is really impressive. He and the cohorts who supported his dishonesty are a threat to the business and its clients. It is truly unfortunate these guys were behaving in such a manner. I've changed oil quite a few times, I know...

Very quick service! They lined me up and immediately got to work super efficiently. Super nice and…read morecommunicated well. No problems whatsoever so ever! they showed me my battery life and my filter to make sure it was good as well. Will be back to this location for sure!

Sitting here getting my oil changed. So impressed with the…read morecustomer service and the efficiency of this place! Nicole is the sweetest!

Got my oil changed while I was visiting Nashville. Very professional, and the manager Colin was…read morehelpful. They charged a bit more than other oil changes I've had done in the past, but I was in a time crunch so I didn't really mind it.

Such an easy and amazing experience here. I'm from out of state and came to get my fluids topped…read moreand an oil change, windshield wipers and a new filter and Kenny, Anthony, and Jimmy were fantastic. They explained everything they were doing and were so professional and sweet. I would definitely come here every time I'm in town

John's customer service is unmatched. This location continually has great service, it's the reason…read moreI only go here.

Was a repeat customer of the Take 5 in West Nashville... but since moving closer to this location…read moredecided to try it out. Kidd is who helped me and he was amazing! Kind, attentive, friendly, professional. Deserves a raise! They were quick and efficient while being thorough at the same time. Love that you can stay in your car at these locations so you are aware of things happening to your car. They bring the oil stick to you so you know it was done well and 100% full. Thanks guys -- see you in 5k miles!

Zach and Morgan are the absolute best!! Very efficient, knowledgeable, and kind! I will continue to…read moreuse their services as long as they are employed here.

Heather and Rick were great, super kind and helpful and hilarious!! Great shop and highly…read morerecommend, they were fast and thorough with my car and went out of their ways to accommodate me.

I've been doing business with this location for about 40 years. Even though the manager changes…read moreover time, I've always had incredible service and been treated with respect. They have been honest with me.

I had the pleasure of being helped by TY and it was the best experience I've ever had at an oil…read morechange spot. Would highly recommend this business and location. Helpful, not pushy, and kind.

I will review this shop on every platform I can, every opportunity I get. The crew here is…read moreabsolutely wonderful - they were quickly, they're so knowledgeable in what they do, and they always greet you with a smile and a positive energy. Rodrick is absolutely wonderful and takes the best care of me every time. I've used a few other oil changes around here and I will never go anywhere else but Express again. The prices are good, the service is second to none, and I always leave there feeling taken care of and confident in the service I received. Highly, highly recommend!!

Ok this is one of those 'didn't use the service but have something to say anyway' posts:…read more Called looking for a shop Friday 2:30pm that could do a pre-purchase auto inspection same day on a used car I was interested in buying from a lot on Nolensville Pike. Had seen reviews and Essy seemed widely respected. Gave him a call. He answered and I asked if he could fit me in. He apologized that he couldn't because he was at his daughter's graduation that day but that if I called back Monday he'd see if he could fit me in. I ultimately found another shop nearby that also had good reviews with immediate availability and it was a good experience, but just wanted to say how much I admired Essy answering my call. I felt like he did in case it was an emergency repair situation (it obviously wasn't), which definitely reflects what his customers say about him. And to apologize about his availability bc he was attending a major event for his loved one... being gracious and generous is definitely in his nature. So just wanted to share that :-)

I went to Essy because so many of the reviews were from women with positive experiences, and I can…read moresay he did not disappoint! I went in to get an oil change and a second opinion on $4,000 worth of repairs I was quoted from another mechanic. He checked everything and said there wasn't any issues. He had the chance to upsell me and he didn't. Not only am I grateful for his honesty, the customer service was fantastic, the waiting room was nice, and the price for the oil change was very reasonable. He definitely made a recurring customer today!

This is the 2nd time I have taken my car here. The service people were friendly and helpful. I came…read moreright when they opened, so there were several people waiting in front of me. The service guy helped everyone fast and efficiently. I had a nail in my tire, which they addressed quickly. I heard the service person, work hard to help find the best deals on tires and car repairs to several of the customers while I waited. The suggestions he made to save them money or recommended repairs, in my experience were solid recommendations reasonably priced. I was in and out in about an hour, which for as busy as they were, I thought was good. I have been pleased with this location so far and will be back.

Don't go here, was there for 6 hours after they told us it would only take 2 hours to get brakes…read moreand rotors on the back, 4 and a half of the hours our truck sat in a parking space while waiting. They then proceeded to order the wrong rotors and charged us around $800 in labor for a simple 1 hour job. Didn't even offer us any discounts for having to be there so long for their own mistakes.