lack of privacy in waiting room,check in. heard addresses,…read morebirthdates,names of PCP medical person was NOT an MD, completely restricted by rigid protocols, appeared to be designed to generate higher fees refusing to allow common sense requests biggest insult was to refuse to prescribe the appropriate dose of a benign med for even a few days.offered only 1/3 the daily dose- knowingly completely ineffective complete waste of time and $ This is NOT what I expect from the MGH system

They are calling themselves "Express Care" now instead of "Urgent Care", and there is a difference…read more- they will no longer treat you if you don't have an acceptable (to them) health insurance plan. My WellSense Clarity (ACA, non-subsidized) plan is not acceptable to them, so I was turned away. At least they pointed me down the street to Natick Urgent Care, which addressed my rash in a timely manner. I can't wait until Mass General Brigham finds a new label to call their emergency rooms at their hospitals so that they're not required to take you there either if you don't have the "right" insurance. What BS!

I found a great GP in Dr Correia and have been seeing him for 5 years now. Whenever I have an…read moreissue, he's either available for urgent care or one of the office's many wonderful nurse practitioners will see me same day. I get the best care here and they even set up referrals for me. My health has improved dramatically in the last year thanks in no small part to this office.

I would recommend urgent care and other appointments very easy too get too and very good lab and…read morevery good staff

Absolutely shocking and deeply disappointing experience with Dr. Rebecca Schwartz at Boston West…read moreVeterinary Emergency & Specialty. She was cold, condescending, and completely dismissive, presenting every decision as if it were hers alone and speaking down to us rather than guiding or consulting us as the pet's family. There was no compassion, no kindness, and no sense of understanding during one of the most terrifying moments of our lives with a very sick dog. Her explanations were nonstop, filled with complex medical jargon, as if she's reading from a clinical textbook and offered no pause for questions or clarification. We were left so frustrated and distrusting that we had to use ChatGPT on-site just to research possible causes and try to understand what might be happening -- something no pet owner should ever have to do while in an emergency veterinary clinic. Adding insult to injury, the prices were outrageously high, completely disproportionate to the level of care, communication, or thoughtful evaluation we received. The interaction felt rushed, transactional, and almost robotic, prioritizing speed and cost over empathy or genuine concern for our pet's wellbeing. Additionally, it looks like she recently graduated from vet school yet she was the only vet on staff when she was there. Worse, reading other reviews on both Yelp and Google Reviews revealed a clear pattern: multiple pet owners describe the same condescending, intimidating, and confusing behavior from this particular veterinarian, with alarming recommendations delivered abruptly, leaving families feeling pressured, unheard, and unsupported. This is not an isolated incident -- it is a repeated pattern of behavior. Pet owners deserve honesty, clear explanations, and true compassion when their pets' lives are on the line. Dr. Schwartz fails on all counts, treating owners like they have no voice and prioritizing her own authority over guidance, empathy, or care. Warning to all pet owners: avoid this practice if you value compassion, trust, 2 way communication, and the wellbeing of your pet.

This place is still amazing. My dog was unfortunately given something very expired and I had to…read moretake her in because I was concerned that she might need to have her stomach pumped from the amount of bacteria in her tummy. Thankfully they were able to explain to me the best things to do, take her into the other room and do those things, and give her every treatment there and for me to give her at home they could while also letting me know that if anything happened, I could take her back there ASAP because it's 24/7. It's also worth noting that the doctors and the vet tech here are exceptionally good at handling dogs, even ones like mine who tends to be very upset at the vet. I really can't recommend this place enough. If you ever need an emergency veterinary service in this area absolutely go here.

On 4/11 entered ED was left in a room no call bell had to yell at people passing the room to go to…read morebathroom. X-rays taken they claimed no break of right elbow - gave me 2 Tylenol and told me I could leave - did not show me where to get out of there - ended getting lost finally person who took payment walked me out to my waiting ride. Had no sling or anything to stablize the arm. Days later went to PCP who did another x-ray and guess what. The elbow was broken. Due to time between leaving that hospital broken bone had shifted requiring surgery which I now have plates in place to correct the break that they dropped the ball on

I came to the emergency room at 12am and it wasn't busy at all. I was seen promptly and the nurses…read morewere SO NICE, I felt safe and like everything was gonna be ok.

Was not that pumped about the reception, but there was nobody in the police, and they were bored,…read moreand I was ticked off that the football game was not on, so we may have just gotten off on the wrong foot. More importantly, Matt the paramedic and Virginia the nurse practitioner were insanely great. Listened, quickly tested me and came back with the results and sent me on my way to healing. Impressive, all for $18

Came in for a scheduled asymptomatic COVID test. Reception was a b****. No organization to patients…read morearriving. Sat here with eight other people... this woman needs assistance. How is there only one person working the front area? Corey is clearly stressed and that is where the rudeness comes in. All she is able to do is point to people and then ask them to sit down. Doesn't check to see if they have appointments, what time they had their appointments scheduled for, etc. The online booking was super easy, but there is no point in arriving on time or early. Basically just sat in the waiting room for an hour and a half watching people who came in after me come and go. I am going to need a covid test after this covid test for the amount of time I just sat there... I would have been better off just waiting the ten days at home with no extra exposure.

Outstanding. This was my second visit to a local urgent care within the week. I highly recommend…read morethis location. Everyone was truly helpful and caring. I felt like everyone took an interest in me as an individual and I definitely did not feel rushed or hurried in any way.

Quick and easy and got me the prescription fast. Totally worth it if you aren't feeling well and…read moreneed some meds. I was in and out in 15 minutes as a walk-in.

Can't get through on the phone Don't respond to messages in…read moreportal. Half ass health care. Always need a second opinion pretty much everything is screwed up. Terrible quality of care. Whole network is a disaster. Any kind of care...pcp lab referrals Always screwed up.

Customer support today at 2.50 pm. Absolute rude. Never encountered such rude customer support at…read morethe doctors office. Was a woman. Comments from her when told husband is late for his appointment by 5 minutes were: your husband is not the only patient here :)Along with that random vague responses. Attitude and rudeness. Tufts medical primary care , framingham: if you read this comment please look into it.

Poor customer experience. I believed I had a sinus infection and was told I was wrong before even…read morebeing examined. After 40+ years of experience and several sinus infections, I thought I knew the symptoms pretty well. That said, I'm not a doctor. When I asked him to explain why previous doctors have agreed regarding the symptoms, he told me to get on the bed and starts grabbing tools for examination. No explanation. No communication about what he was going to do. I ended the visit and walked out. He then proceeded to slam the door behind me. I went to see an actual doctor and guess what? I have a sinus infection. At the end of the day, it's not about the diagnosis. It's about not listening to your customer and discounting their questions, whether you like them or not.

From the owner: MinuteClinic® in SUDBURY is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

No wait! Dr Demelis is excellent. On-site CT scan diagnosed kidney stones with 30 minutes after…read morearrival. Check the website for wait time before you rush out. Accept most insurances though it's part of Reliant Medical group. Visit is billed as primary care. We first went to Shrewsbury site, got the last parking space. Check in kiosk says 3.5 hours wait. Then the nurse at my PCP office said there is no wait at Natick. So we rushed there. Was very happy we did that. This is the best urgent care in central mass.

After being on the waitlist for 5 months I was told that I was no longer on the list and never was…read more I have never seen such disregard for patients. Avoid at all costs! No communication or basic respect for individuals. Very sad.

Terribile and unprofessional, made an appt for became a new patient waited 6 months than canceled…read moreme the day before my visit to the office, rebooking me again waited another 6 months than canceled me 3 weeks before my appointment telling me that she doesn't take any new patients..... unreal.... unprofessional and apparently don't care about people health!