Jerry is the BEST. He came to repair our LG dishwasher and made availability as soon as possible. He responded quickly and respectfully via text message and communicated clearly for arrival and timing. He took extra time to explain things and show us what he was doing and even helped with things above and beyond such as cleaning our drain for us to ensure that everything was in best condition. It is very hard to find honest and trustworthy knowledgeable people these days, but Zhen's appliance is definitely this. The attention to detail and openness to give good advice without up charging every little thing shows his expertise, kindness to help others and true skills. Highly recommend for all your appliance repair needs! read more

So I did end up with another issue and contacted Zhen's. He did great. Had me check a couple of things before he came so he would not have to make two trips (charge twice). He pre-ordered the part as well. Appointment was scheduled within days. He showed up on time and when he decided the part did not have to be replaced, I was not charged for it and only had to pay the service and labor charge. An honest person! Polite and kind he also explains things to you. I will call him again next time I have an appliance issue. read more

As a first-time homeowner, I've spent a lot of time trying to build a stable of trusted, quality contractors and repairmen. Hasn't always been easy, but Jerry (Zhen's owner) was a breath of fresh air. Responded quickly on a Friday afternoon, had a window the following Monday, and showed up on time. Was back and forth to his van a few times, and always put on booties before coming back in the house. Identified the problem quickly, and it only took a few minutes to fix. However, he was here for over an hour, because he didn't come to make a quick fix, but to make sure our whole appliance is in good working order. He ran a diagnostic, cleaned out a gunky fill box, and repaired some loose fastenings. When he pulled out the unit and saw how dusty and dirty it was under our counter, he even shot out to the van to grab his shop vac and clean the area. All of this for a very reasonable price. On top of that he's just a nice guy, too. Couldn't recommend him more highly. He only works on LG products, so the rest of you suckers are out of luck. read more

My 9-year-old LG washing machine wasn't draining. After attempting all the usual troubleshooting steps, I called Jerry and was so glad I did! He knew exactly what the problem was and came two days later. He also replaced the gasket (at my request). Now it works like a dream. Thanks Jerry!! read more

Jerry was so incredibly helpful with our LG washer! We weren't sure what was wrong with it, and he was able to come by on short notice. He figured out what was wrong with it in seconds, did some diagnostics, and confirmed that the rest of the washer was in good shape and was worth the repair. To think we were just going to buy a new washer and didn't need to! Not only did he fix the issue the same day he looked at it, but also he had all the parts he needed in his van and ended up charging us less than he quoted because he finished a bit faster than expected. Truly a wonderful experience. read more

Jerry Zhen knows LG appliances. He was awesome! My 1 year old LG refrigerator was clunking and the temp would fluctuate alot. Another appliance repair service recommended him because no-one works on LG. He was very kind and explained as he went. Jerry knew exactly what it most likely was and fixed it. Then vaccumed and checked everything. Explained to me the best temp settings and why. A knowledgable, experienced, thorough and, kind guy. And he didn't charge very much either. Highly recommend him. read more

Jerry did a wonderful job repairing our LG washing machine! On-time; courteous; and high-quality workmanship. He is very skilled & experienced. Pricing is very fair & reasonable. Highly, highly recommend! read more

By far the best experience possible. Jerry was so knowledgeable and got us up and running again very quickly. All of these positive reviews are so well deserved. I'd recommend him to anyone with an LG appliance! read more

Our refrigerator (LG) 2 years old died one night. Forcing us to throw out hundreds of dollars of food. we called Zhen's and Jerry the owner came out. He was very professional. On time courteous, he diagnosed our compressor, and the computer board had failed. We told him our warranty was up 4 mo. ago. He knew the parts had longer warranties and called the appropriate companies and advocated for free replacements. He had to wait for shipping from China and gave us an accurate end time. He repaired it, it works perfectly and our bill was very modest - just his labor! read more

Jerry is the best! He scheduled a visit our home to repair our LG dishwasher quickly, brought the right part with him, and got us up and running with an upgraded control panel. He knows his stuff! read more

Zhen's Appliance Service - LG dishwasher after repair - Appliances & Repair Near Me

Jerry is amazing, he works on all appliances in my properties. He is honest and will tell you if repairing the appliance makes sense or just buy a whole new appliance instead. Unlike the other appliance repair people, Jerry shows up and gets the job done. We are customers for life with Zhens Appliances. read more

Jerry came out when our relatively new LG fridge stopped working. He identified the problem as a failed compressor. Jerry did a great job of keeping me updated, sending me text messages with photos as he worked on the fridge. He is extremely knowledgeable with great expertise. And he's nice to boot. We will happily call on Zhen's Appliance Service again. In fact we did call him recently, but unfortunately he doesn't work on Miele dishwashers! read more

We contacted Zhen a few years ago for washer maintenance and he offered exceptional service and education. When we discovered a leak in our washer he was once again prompt in returning our message, thorough and efficient. He goes above and beyond in his explanations. He is upfront with pricing and we feel lucky to work with him. read more

I can't say enough good things about Jerry. He is respectful, informative, thoughtful and extremely hard working. There is nobody else out there who knows as much about LG as Jerry. We have had him out twice for our LG fridge. Both times he quickly and effectively diagnosed the problem and had the parts on hand to fix it. He is very communicative before during and after his appointments. He arrived on time, completed work in a timely manner and even requested I txt him after just so he can be sure the repair worked. Do not hesitate to contact Jerry if you need help with an LG repair!!! read more

What a great experience. Jerry was timely, personable, reasonably priced and patiently walked me through all of the details of the testing and repairs of my refrigerator. I highly recommend him for your repairs. read more

If you have LG appliances and need any repair job done, Jerry is your guy. He is professional and ethical. Before he came out, he spoke to me over the phone and gave me a few tips to see if the leak underneath our washer would stop. I followed his instruction and water still came out from underneath our 15 year old washer. I texted him back and he was able to come out the second day. He found the cause of the leakage and fixed it, gave me a lot of great advice such as how to maintain the washer. Since our space was tight, I was not with him all the time when he was replacing the part and moving the washer/dryer out. He took photos and sent them to me and ensured everything ran right before he finished the job. I highly recommend him! read more

I highly recommend Zhen for repairing LG appliances. Not only did he do an excellent job repairing our washer-dryer combo, but he also patiently and clearly explained everything he had to do. I also very much appreciated the detailed estimate he gave us in advance and the care he took during the repairs. It was a great pleasure to be his client. read more

If your LG appliances are busted, call Zhen's. Their service is super fast, super reliable, and super worth the value. Our microwave stopped working, and one visit (and a replacement part for the one we'd burned out because we didn't realize you weren't supposed to open the door to stop cooking) later, we had a functioning microwave again. read more

If you are looking for a go to guy for appliance fixes or services, Jerry is your go to guy! He is prompt in communications, reliable, and treats you well as a customer! After trying to reach out to a vendor who kept ghosting on me multiple times, I had enough giving the them chances for my business and decided instead to just look for someone who is reliable, trustworthy and great in service. Luckily, I came across Jerry on Yelp and I was so glad I did! While the other (unnamed) vendor kept postponing my appointment and never really communicated anything me, Jerry was the complete opposite...and in a very positive way. From the get go, he was clear in his communications on what he could/couldn't do, what his availability was, etc. He even took the further step to communicate with my tenants on confirming his arrival during appointment time and tried to troubleshoot and get a better idea of what the potential issue was with a dishwasher I had in my unit. On the day of, Jerry was communicative. He not only told me about the issue in a clear, concise way, backed his statement up with photos..even took the time to brief me with some options I had. He was simply that great and very reliable and just simply very customer and service oriented...a rare trait that you see in a vendor these days. Overall, the fix on my dishwasher was done in just a day with Jerry taking care of everything while I was living more than a thousand miles away from the situation as a landlord hoping to help my tenants fix the issue with the dishwasher. I was very pleased with the service that Jerry provided that you bet the next time I had any problems with any appliances in my rental unit again, be they dishwasher, washer/dryer..stovetop, fridge, etc...I would think of and reach out to Jerry first!! Look nowhere else to find someone reliable! You already are in great hands and great services doing business with Jerry! read more

Wow, what excellent service! My LG washing machine started leaking water and luckily I called Zhen's Appliance Service. Jerry responded to my text right away and an appointment was scheduled. Not only did he diagnose the problem, but gave me tips on how to keep the machine clean and running for many years to come. How refreshing to find such a knowledgeable, prompt and thorough repair person at a reasonable price . I highly recommend Zhen's Appliance Service for your LG appliances. read more

Had a persistent dishwasher error (drainage) and texted Jerry following LG's recommendation. Hands down a great experience! What I can compare it to is an engineer who has been a master of their craft for awhile and knows the insides and outs of a machine. He fixed the issue and left the dishwasher in a better place than before (it wasn't anchored). His prices are very reasonable and I felt the value for money matched 1:1. He is now on my speed dial for any appliance issues. read more

I wanted to leave a review because Jerry was so amazing, he is the owner and has a manybyears' experience working on LG appliances. He worked for 3 1/2 hours and took great care of fixing not only the problem but cleaning and making sure all the connecting lines were working properly with my compressor. It was the second compressor failure in six years with my brand new LG refrigerator. The first time the factory came out and fixed it, but I am confident that this compressor will last longer because of how much care Jerry took to make sure everything was perfect. read more

Amazing amazing amazing company. We had our washer drain pump break, Zhen's was very responsive and upfront about costs and timeline. We were able to get it looked at and investigated within a couple of days of it breaking. The fee was reasonable and Jerry offered helpful tips on how to maintain it for longer longevity. Would definitely call on Zhen's for any LG appliance issues. read more

Zhen is a LG genius! He is familiar with every LG products and their services. At the first time, my refrigerator was broken, reached out to him and he referred me to LG tech support to get a free repair. (Even he couldn't make any money he still did the right thing.) second time, he helped me with my LG washing machine, very quick response and accurate pin point the problem within a second. I will recommend Zhen to anyone living in seattle who got a LG to fix. read more

Zhen's Appliance Service - Washing machine drum base - Appliances & Repair Near Me

Fixed out washer in an hour replaced the sensor did some diagnostics! Gave us great tips on modern washers and dryers: what settings to use that will help extend the life of the appliance. Had all the tools and parts he needed. He even moved the big heavy stuff all on his own and safey with a couple handy tools and gadgets! Very respectful and professional. Will definitely call again for any other appliance issues! read more

There are some 'services' that others give or you hope for - then there's Zhen's - First rate, so professional, so kind., so fair. I've had appliance repairs and other service calls - but this was exemplary. Don't look elsewhere.... Consider yourself 'in the know' read more

Jerry is the best! As a technician and as a person. From the first inquiry via Yelp, Jerry responded within 24 hours even though I didn't have an urgent request. He was able to come to my house within a week. Before, during, and after, he stayed on top of his communication. He was communicative, personable, and professional! He explained to my husband and I how the fridge's compressor works and what caused ours to stop working. His rate is super reasonable. He told me how much it could cost and there was no surprises! Amazing work and personality! Thank you Jerry! I wish you and your family the best! read more

Jerry came to fix my LG refrigerator and did an incredible job. He was very thorough, spent time explaining everything to me so that I knew exactly what was going on, and charged me exactly what he said it would cost. I was super impressed. Highly recommend! read more

I want to say that I have never been happier paying for repairs. Jerry is fantastic! He was very responsive even though he was very busy. He was able to squeeze me in and was able to diagnose the issue through text, picture and short description of my issue. I am very impressed with him and his skills. If you need help with your LG appliance, make sure you seek Jerry out you will not be disappointed. Jerry, you are a life saver, thank you! read more

LG refrigerator compressor died while on vacation. Jerry was recommended as LG certified technician and was responsive and professional and replaced the compressor within a few days -- not an easy fix after watching the process! Very professional and respectful, cleaned the area and talked me through his repair process. Expensive labor but absolutely worth it for the time spent and much less cost than having to replace the fridge. Highly recommend this business. read more

Truly appreciated Jerry's willingness to consult - I wasn't sure if it would make more sense to repair our LG washing machine or replace it, and asked for Jerry's opinion. I sent him information about the problem we were having via email, and he answered the same day to request more info about the make and model. Because of what I told him, he recommended replacing the washer outright - and all of that took less than 24 hours. It's really impressive to me to have someone honest enough to let us know that before we spent money to get the washer repaired! Absolutely will recommend him, and if we ever have an issue with our machines, I know exactly who I'm coming to. read more

Our family owns an apartment building in Bellevue and one of our tenants was having problems with the burners sparking. I reached out to Jerry via text and he asked me for more details. After reviewing the situation, he wrote me back and suggested that he could repair it for about $300 but given that a newer cheap stove cost $600, we should consider buying a new stove instead. I really appreciate his honest advice - especially during this pandemic time when travel/ entering people's houses is restricted - which is why I am writing this review. In our 3 decades my family being landlords, something more important that even technical skill and cost is an honest tradesman. If we can rely on someone, we don't mind paying a bit more. But if we can't trust someone, we don't use their services at all or again. We will keep Jerry in mind for future repairs and also recommend him to our landlord peer group. read more

Jerry was great! Fast response, and knew what was wrong with my fridge before he even came out. He is very knowledgeable, friendly, and quickly fixed my problem. 5 stars! Highly recommended! read more

I was having an issue with my gas oven range and reached out to Jerry early in the morning. Honestly I was debating just replacing it. I texted him a photo of the range and serial number. He accommodated a same day visit and was communicative with arrival timing. He completed a very thorough investigation, service, and provided a reasonable fee for the work. Glad that I went this route and had it serviced rather than scrapping a good appliance. Thank you! read more

Zhen's Appliance Service - Oven - Appliances & Repair Near Me

5 year old LG washer/dryer all in one broke. We texted back and forth via text with photo of issue. Fit me in the next day, and fixed. Explanation of what when wrong and tips to keep appliance in good shape. Expertise, punctual and kind. Highly recommend, especially LG brand. Also aware of COVID and takes precaution. read more

Jerry is amazing!!! From the timely answer this am to his scheduling us for same day service in the afternoon was great. He is a very knowledgeable person in the field of mechanics and appliances and is honest and upfront. Has the ability to make same day call services and has a truck/shop on wheels that can most likely tackle any issues the same day. Very polite, honest and knowledgeable. Takes the time to explain the Ins snd out of the machine before his accurate diagnosis. Jerry is most definitely the best at what he does and is very well communicating and making sure you understand as well. I highly recommend this company to help diagnose and fix same day for an amazing and honest and quality workmanship. Jerry has wonderful energy and will make you feel good about working with him and knowing it will be fixed right. K.Cambra read more

Jerry is knowledgeable, friendly and kind. I have had Jerry here three times to repair my LG all in one washer/dryer. He always explains what he's doing and why. I can't recommend Zhen's enough. read more

Just finished my appointment with Jerry who came over to fix my GE microwave! He has been in the business of fixing appliances for decades and I would highly recommend him to anyone even my closest relatives. He is courteous, professional, on time, friendly and his fees are much cheaper than going through a big company like GE. If you need something fixed, Jerry is the man to help you! read more

Zhen's Appliance Service - WeChat ID - Appliances & Repair Near Me

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We did a phone consultation. He was helpful, giving me a realistic quote, and steering me to a hidden location on the LG website to get my refrigerate fixed quickly and under warranty. read more

A five year old LG dryer at my 80 year old mom's house was emitting a burning smell and loud banging noise - and even more stressful, I was navigating finding a repair service from living in NYC - as she is completely lost with searching and sourcing services from the Internet - but I gave Jerry a call on a Saturday afternoon and after expressing the urgency behind the dryer - he was able to schedule a same day appointment - and never grumbled or expressed inconvenience. He kept me in the loop the entire time and fixed the dryer in such quick turnaround and for reasonable price. I am very happy and couldn't tell Jerry how much of a lifesaver he was. Would definitely recommend. read more