i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Great prices, amazing service, and very easy to work with! If you're looking for excellent pricing,…read moretop-notch customer service, and a great selection of appliances, talk to John Klang at National Appliance Liquidator. He truly goes above and beyond to help and makes the entire process smooth and stress-free. We had an amazing experience working with John during our recent remodel, and his knowledge, responsiveness, and dedication made a huge difference. We highly recommend John to anyone looking for quality appliances and outstanding service!

I was quite frustrated going through two months on ordering online and ending up returning the…read moreitems from various vendors trying to replace my range's control knobs to no success. One day I walked in the store on 4th Ave browsing. I was greeted by a very cordial and enthusiastic employee. His name is John Kang. During our chat I mindlessly mentioned about the knobs. Right away he asked me for the related information. I called John the next morning. John just took less than a minute on the phone and said he'd sent me a link. Gratifyingly, I got the items right away with merely $15! Mr. Kang's proficiency in computer knowledge, even all the more celebrated by his genuine desire to help a stranger, is a textbook exemplary for superb customer service! After I received the items, I visited John's store to thank him personally. While in the store, John was able to use his outstanding salesmanship to sell me a mattress and a stand. The sale would not have been possible if not for John's kindness and unconditional will to help a stranger during the previous visit. John Kang represents your company exceedingly well as a Frontline ambassador minding the store day In and day out. I am profoundly impressed by Mr. John Kang for what he did for me and his employer.

To be fair, I didn't want to go to Ferguson today after our last experience 10 months or so ago -…read morebut I woke up and something changed my mind. We walked in and were immediately greeted by Shannon. We walked around the floor and were checked on quite frequently- all of the staff were very engaging and quite lovely actually. We had specific questions and Shannon actually called the manufacturer to check directly for us. The Manager Bud was quite funny and took the edge off of our intense conversation (between myself and my husband) rather humorously a time or two. There was one point Bud was giving a tour to three different parties showing us all where we needed to be. The transaction was seamless - which is a beautiful thing! My thoughts have changed on Ferguson Home on 1st. If you've gone before and weren't super impressed- try them again, it's worth the trip! Shannon, I think the standing desk at the front is a brilliant idea! You immediately made eye contact and had a warm smile. The last time we were there, we weren't acknowledged for a really long time. You and your "assistant" made our day today! Thank you so much - Tracy and Mitch

We've had an unbelievably poor experience with Ferguson. They were recommended by our plumbers, so…read morewe went and picked out a new toilet and bathroom sink and faucet set. I then made sure that Ferguson and the plumbers were in contact. The plumbers told me that the items would be delivered to their shop on Friday, July 24. As of yesterday they still hadn't been delivered so the plumbers went to pick them up. Only the toilet was found, and as of right now I have no idea where the sink and its hardware are or when they will become available. Communication has been abysmal. Never again!

I had a small kitchen appliance that required a repair and I decided to visit this shop. The…read moreemployees were courteous and completed the task on time. It is functioning well and I am happy with the visit.

This is a very qualified and experienced repairman! My KitchenAid mixer was jumping all over my…read morekitchen counter and within minutes it was fixed like new. I was helped loading it back into my car since these mixers are quite heavy and hard to manage. Please bring your damaged and ill-working appliances to this remarkably qualified and experienced repair shop. You won't be sorry!!

Eggbeaters, spatulas, oven mitts, rolling pins, nut roasters. This place is like The Crypt, but…read morewith stainless steel instead of leather. Lots of quality new and used equipment at very fair prices. I bought a commercial grade popcorn machine for peanuts. Wait, did that make sense?

When practicing safe food snobbery, I will always go to this store first!…read more I was recently looking for a place to order a John Boos board. I wanted to find a place in the Seattle area that had these in stock since I was worried about time constraints in shipping. I called the Boos company directly, and they told me to try contacting Bargreen Ellingson and Sur la Table for locations in my area that carried their stock. I called Sur la Table, but they did not have the cutting board I was looking for since it was a custom order item. Next, I called Bargreen Ellingson. I was directed to a customer service rep. The rep informed me that they did not have them in stock, but they could place an order for me. They said it would take 7-10 business days to arrive, and shipping would be $35.95 for ground shipping to come to my home, or $34 to arrive at the store. I complained that I could get it through Amazon for free shipping, but Amazon's site said it would take up to 4 weeks to arrive. So, I decided to go with Bargreen Ellingson. After discussing the price with the rep, I was immensely pleased! Their price was about $90 cheaper than Amazon! Sure, I had to pay for the shipping, but it was still much cheaper! Frankly, I was skeptical about the price because it seemed too good to be true. I got that "aroo?" look on my face and quizzed her to verify she was talking about the same cutting board I was talking about. I couldn't believe it. I asked how that could *possibly* be the right price, and she said: "Well, we buy these things in bulk, so we get a pretty good discount." No exaggeration there, sister! Ultimately the rep offered the shipping to my home for the store rate - $34, so I was a very happy camper. About 15-20 minutes after placing my order, I received a call back from the rep. She was very apologetic and said the item was a custom order item, and would take 4 weeks plus shipping time. She wanted to know if it was okay to proceed with the order, and I told her it was fine. It was a little disappointing that I would have to wait that much longer, but it was somewhat to be expected since Amazon had the same disclaimer. Seven days after placing my order, it arrived! 4 week, schmore weeks. Pfft. It was just as promised, and $60 cheaper than any place I could find online! All in all: great service, great prices, exceeded expectations = WIN! You gained a big, big fan, Bargreen Ellingson!

Carlos is so talented and can fix most anything I think! Another service company said we needed to…read morereplace our GE gas range but guess what? They were a GE repair company (Bodewell). Carlos fixed the issue with the burner and we don't need to purchase a new range!!! Always get another opinion on replacing appliances!

We made an appointment for dryer repair. Mazter did not show, did not call, and did not call back…read morewhen I called their office to ask what was going on. Total waste of time: now we have to start over and wait even longer for an appointment with somebody else. Their "customer support" system is an AI robot who sounds confident, but cannot actually do anything to help you.

Our dishwasher broke, and with a baby and bottles etc we needed a new one ASAP and it had to be…read moreaffordable. Given COVID (and that I have no time), I spoke with Debbie on the phone and she helped me find a model that met our needs, within our price range, and that they had immediately available. Her knowledge and kindness made what could have been a very overwhelming experience simple. We have an old house with a wonky setup and the folks at Wiseman really helped by talking us through a tricky installation (they couldn't install today). My dad was impressed with their expertise.

The new owners have completely dropped the ball on customer service. I purchased a brand new…read morerefrigerator close to $5000. I was told the refrigerator would be available in two weeks and delivered two days later on Friday August 21, Thursday I reached out to confirm what time they would be delivering and the sales person basically laughed and said something about their Wi-Fi being down. Stated Sorry your refrigerator is not going to be delivered on Friday. I had taken the day off so I could be here. He stated he could have it delivered the following Tuesday. I was going out of town for the week, I asked for a callback did not receive one, left a message saying I just wanted my money refunded and to cancel my delivery. Did not receive a call back, called four more times and finally got a call back from a customer service person in Florida; so much for Local small business. Finally Friday afternoon at four they stated they would refund my money and 7 to 10 days. I asked for confirmation number or email so I proof the order had been canceled and they refused. I will never use this company again.

So I did end up with another issue and contacted Zhen's. He did great. Had me check a couple of…read morethings before he came so he would not have to make two trips (charge twice). He pre-ordered the part as well. Appointment was scheduled within days. He showed up on time and when he decided the part did not have to be replaced, I was not charged for it and only had to pay the service and labor charge. An honest person! Polite and kind he also explains things to you. I will call him again next time I have an appliance issue.

This was the best appliance repair experience I've ever had! Jerry knew exactly what was wrong with…read moreour refrigerator (compressor), was prompt in coming to repair it, and explained everything in detail about the situation. He is very personable, professional and knowledgeable about LG refrigerators. He'll be the first person I call from now on for sure. His pricing couldn't be more reasonable either. What a great experience!

Very nice staff . I walked in looking for a box and Claudio…read moreassisted right away . Even though it was a busy Sunday .. I would come again ! :-)

Worst possible customer service EVER. I bought a roof from home depot that leaked after 7 years…read more They sent an estimator who said it was faulty installation, 2 contractors confirmed this when they low-balled me on the warranty for repairs. They then said that I voided my warranty due to lack of maintenance, and offered me a $1700 (contractor estimated cost at $10,000. They continued to pressure me to take the check and sign papers voiding my warranty. DO NOT RECOMMEND! Staff were rude, dismiss8ve, and ultimately disappeared

Nice spot to get cheap tools. Fairly clean and organized. This place is not home depot so don't…read moreexpect to get wood floors and other home appliances. Since its small, I pretty much always help right when needed. No wondering for isles before finding someone who may or may not be too busy to help.

Visited on a Monday morning -- the store was steady with customers. It took a bit of time to find…read morehelp since staff were limited, but once we got assistance, things went smoothly. Decent experience overall.