My friends and I planned a trip to New England for a little road trip around all the states in the area. My friend booked through National and it ended up being a great experience from start to finish. I've been losing faith in all companies recently but National seems to always do right by me. This location is in the car rental center a short shuttle ride from the airport. My friend is an Emerald Club member so we got to bypass the check in line and go straight up to the garage and pick a vehicle in the premier selection. We were going to be on the road for 5 days and chose the Jeep Wagoneer mainly for comfort and space. There was 5 of us so we had plenty of room to stretch out. This vehicle was also very well kept, practically brand new and had all the bells and whistles. Checking in and out was a breeze also. I always shop for deals and use third party sites alot when it comes to booking things, but my experience here makes me want to focus on booking through on company and getting perks like we got on this booking. I will definitely seek out National more often in the future. read more

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The company is very stringent on the transactions. My flight got cancelled due to a flight engine issue, so I called them asking if they could help cancel and refund as this was a unforeseen circumstance but they said the reservation and insurance is non-refundable. This is a very bad customer relation in my opinion. I understand in normal situation they dont refund but if for unforeseen and uncontrollable circumstances also wont count then I would not recommend this rental service to anyone. I would rather go with Hertz or enterprise who have a better customer relation than these guys. read more

Very smooth. Being an Emerald Club member I get to bypass the check-in desk and go right to the cars. Here I tell them the same thing and they say to simply go to a certain area and choose a car. Lots to choose from, from small to mid-sized to small SUVs to huge mombo-sized SUVs. My only complaint is not about National, but about Logan Airport. Getting to the buses that take you many, many, many miles to the rental car center is a pain in the butt and confusing as hell. But that's it. National here is great. read more

I have been using National Car Rental at Logan Airport for more than two years. The service is excellent. At the lot, Timiro is always warmly greeting customers and guiding them. Timiro is the highlight of this rental location. I rarely post on Yelp, but the high quality customer service deserves a huge shout-out. Kudos to Timiro and her team at National. read more

Really 3.5 I was a bit irritated about pick up. There were no cars ready & the first car they pulled forward they pressured us to take even though we should have gotten a better car. The woman blatantly lied about it being an upgrade when it was one level down from the car type we paid for. I can't stand that- because there was a huge line behind us & because we had no idea how many cars they actually had- John said just take it. The car got good gas mileage- being small. I wished for selection. There was none. Return was easy. Pull up, park, attendant confirmed the total & we were off to the airport shuttle. Oh- & at pick up, there was no one at the National desk- Alamo was covering. Short staffed I guess. read more

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Worst place to rental a car . Staffs employees driving crazy in parking lot when delivering the car where the customer are waiting to get the vehicle. At night it's crazy there One staff drove so fast with car almost hit a person that's was waiting in line for the car when the rental office box is . Very dangerous place for cuatomers read more

The Car Rental location is a but away from BOS airport. When coming off the plane, one has to take a very crowded shuttle to the car rental location. However, there did not seem to be many Blue lines precisely running to the rental location. Additionally, with the tunnel closures in the city, the ride to the rental location took ~ 20min. The car rental location itself is okay. There are not many cars in the lot. And it felt a little unorganized of a return compared to other airport car rental locations read more

National Car Rental - Rental car counters - Car Rental Near Me - Boston, Massachusetts

Check in and out was a breeze. Plenty of cars were available for us. We ended up with a Camry that drove well. Other carriers had super long lines and so I was happy we went with National. read more

I have never written a review for a rental company but this specific location deserves it. Normally, the staff at most rental companies do the basics: ask how things went, check the car, and give the receipt. As soon as we parked and opened the door, this guy named Ricardo enthusiastically greeted us and asked us how things went. He asked us where we're from and how things went. Then he genuinely wished us well and pointed us towards the airport entrance. I know those things seem like super common in some industries, but not at rental car facilities. I think he is one of a kind and was such a pleasant surprise and good way to end our New England trip. read more

I had a very nice suv when I came down to get my car after the airport took a bus like 6 stops got off went inside had to wait 20 mins no one was there but the other ppl next to them helped me fast. And went to get my car took a video and took pics just in case anything comes back the car was clean and just had a car wash had no problems took it back was a little hard to get in the lot dumb gps on my phone. Then called my hotel they came picked me up had no problems if anything does pop up inwill definitely change the but so far so good 10-1-23 read more

National Car Rental - Suv - Car Rental Near Me - Boston, Massachusetts

All 5 stars are for Justin. After the booth lady forgot to give me my key fob back after she told me to move ahead and get going (so I'm not holding up the 1 car behind me), Justin called with the fact that the lady screwed up royally because I was already very far away from rental place and on the way to hour and a half away location. He literally drove right away to meet me at hotel (hour and a half away) to get me the key fob so I could make it to an important dinner. Great guy, Justin. He needs a raise for accountability of people at that location, and for the effort. Thank you Justin. read more

This place is always understaffed on the exit lane. You'll often wait behind 4-6 cars to get out with your car. Being emerald has its perks but not when it comes to making it to dinner or a meeting on time after you land. Staff is friendly though and on the drop off - it's always flawless. This review is for management not staff. Pay living wages and hire some people! read more

We arrived at midnight of 9 August and were greeted by Josiah W., and despite the end of shift, from the first engagement, Josiah was incredibly friendly and such a pleasure to deal with. He was polite, respectful and incredibly attentive. It was such a pleasure to be served by him. Once we sorted through our needs we went upstairs to then be met by Trandoe, who was again incredibly attentive, lovely to deal with and presented us with options on the vehicle we could use. A bottle of water and a wonderful smile later we were off in our new rental vehicle. It was in excellent condition and it has been such a pleasure to drive. The entire National experience from start to finish was exemplar. The staff a credit to the management of National and their ability to select awesome staff. Greg Z read more

My husband and I went to CA to visit my grandmother as she is 93 and her health is fading fast. We rented a vehicle from National LAX. The service was amazing! The woman helping us was named Christina and she made the experience spectacular! I used my companies account and had never rented from National before, she helped us with a smooth process (so much better than Hertz). I asked about a renting a sporty car like a mustang, if there were any available and how much more it would be and she offered to let us rent a convertible Mustang at no extra charge. It made the trip!!! My husband had an amazing time driving around southern CA with the top down. Thank National and Christina for making our trip amazing!!! read more

Sayed at this location has superior customer service. I've had a couple of issues on 2 different trips and he's gone above and beyond to assist me. He put me at ease that he was going to take care of me and he delivered both times. We are a large family in town for my fathers funeral and tonight could have gone differently. Even someone else told on site tonight me they couldn't help me. Thank you! Much appreciated. read more

Had a girls getaway weekend during which we needed to rent a minivan. National was fantastic - we got the car which was in perfect condition and completely as described. Desk help was friendly and warm, got us set up. National maintains "hosts" who direct you to your car and they were also polite and friendly and efficient. We ran into a problem at then end of our trip. Returned the car and had not been told about an overage fee by anyone neither the desk originally nor the man who took the car when we dropped it off, so imagine how surprised I was to get an additional bill for $333 which was over half of our 4 day stay! Here's the good news - I called customer service and got Belinda on the line. She was kind, empathetic, wanted to hear the whole story and took it under advisement to reach out to her superiors. Still wanting for the result (hoping for at least a price adjustment for the additional fee) but I was moved to write a review because customer service is so spotty these days and Belinda made my day! She listened. She showed a sense of humor. She was empathetic and efficient. Hopefully, we will get the result we hope for but good customer services wins for this reviewer! Choose National. read more

Rented a car in Cincinnati airport (CVG) for three days. Very efficient and friendly customer service both at the rental desk and upon return. I had booked a small SUV. The rental agent at the airport said, "Take any car in the aisle." There was a shortage that day, and what I found was a sweet Dodge Challenger. So I took it! Definitely will go with National again. read more

National Car Rental - Car Rental Near Me - Boston, Massachusetts

This is the worst National Branch I've ever been to. And I've probably rented from 30+ branches as an executive elite. The customer service is poor, they aren't helpful, the car selection for Exec Elite is awful, AND when I had a chip in my windshield they told me it's fine to drive that way and refused to replace. When I challenged them on it impairing my vision and being more likely to break, they told me too bad. I exclusively rent from National, but when I fly into Logan, I will just rent from another brand. read more

Just dropped off a car. Pickup and rental itself was fine and efficient. Drop off was efficient too. My problem is that I stopped to fill up the tank just before dropping off. The gas station is literally less than a mile away. I checked my receipt after drop off, but not until I was inside the airport. They charged me for 4 gallons of fuel when the car was completely full. I don't know if this is some kind of scamper the guy made an honest mistake, it I certainly don't have great feelings about renting from here either way. Bottom line: check your receipt before you leave or they'll purposefully/mistakenly charge you for an imaginary top off of fuel. Edit: amending my review to say that they were quick to respond to the escalation and took care of it. read more

After a lonngggg blue bus ride it was a fast & easy process for Executive members. Good selection of vehicles at 1am Tuesday morning. Airport taxes are high but they can't control that factor. read more

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Renting with my colleague and it's looking like it might snow this weekend. So we opted for the biggest monster thing that National had on the Executive row and it turned out to be a Nissan Armada with Ohio plates. The car was in excellent condition with no damage and a full tank of gas. Easy enough. Checking out of the lot was super easy. Show ID, ask for a toll pass, and we were off to the races. I will continue to rent from National. read more

I rented a car from national the thanksgiving week at the Boston Logan airport location and again was disgusted with the price and service. I am a long time executive level renter of National through my company and once was very satisfied with their price and service, but over the past few years the Boston Logan airport location National has price gouged me and has had offered a low quality selection of vehicles to choose from. This last time was even worse, I perused the emerald executive aisle, there were several vehicles that smelled of smoke, several vehicles with side swipe scrapes and several vehicles that had gashes in the tires, even one with a bubble do big in the tire that it would be unsafe to drive. The selection was so bad I ended up with a low grade Kia which I'm still wondering why that was considered. To be an executive level vehicle. Strike 1. Upon leaving the lot, the attendant gave me the price of my rental and it was over $120 more than I was quoted, she lot it seemed high too but said it was probably due to airport fees. I reluctantly said ok, but my reservation was at that airport so the fees should have been included. Strike 2. I won't get into what the vehicle was like during the less than 5 days I rented it, let's just say it was not the best experience. Upon return of the vehicle, I was hit even with a higher rate , charged $870 for less than 5 days, the attendant said that seemed way high and he will send me a email to contest the exorbitant price. I got the email and contested and have had no response at all from National, Strike 3, they're out. Even though my company has dropped National as their preferred carrier, I was still using them based on past good service, but now I see no reason to continue to use them seeing that they have let me down several times and don't even respond to their customers via email or in person. I am now willing to drop my executive status and my free days I have accrued, just to be done with them and I hope you do too. read more

So i travel every week to a new location for work and this is a first for me.. not one car available EVEN WITH A RESERVATION!!!!!!! Abbas then wouldn't let us rent a Land Rover because we have car insurance provided by s fortune 500 company!! Hmmmm who would i rather have paying my car wrecked/rented Bill??? I'm truly thinking of going with a new rental company! Thanks to this i didn't make it to my hotel until almost one a.m. read more

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They just didn't have cars. I made a reservation ahead of time for a full size rental - choose any car in the executive aisle and go. When I showed up there were 2 minivans in the aisle and both were being taken by other travelers. I went to the counter and was told that only minivans were available (which had to be driven up one by one- no option to walk to the aisle and choose a car) and they couldn't provide a time table for any other car availability as they were understaffed with cleaners/drivers. I ended up requesting they cancel my reservation at the desk as this was not the service I was expecting for my money. Super disappointing and looks like this is a regular issue with this location based on other reviews so be careful booking with them. read more

National Boston car rental falsely accused and reported the vehicle I was renting stolen. I spoke to the third investigator Tim, sent proof only he determined National Boston Rental Car falsely reported and falsely accused me for no reason. The rental was returned great condition (no damages) with a tank full of gas to Dallas Love Field Airport. I've called National Car rental several times updating and requesting to speak to the GM Peter Dulac but they refuse to send my request or anybody in Corporate. Beware, they are rude and will lie. Customer Service Idalys Calderon & Dania Dourdan just name a few has lied about my license not being from out state so they can charge more. I have an Illinois license. Charged me extra without my permission. Branch Manager Andre Ragel lied that I selected damage waiver for my rental, when I pulled the original rental agreement that was false. Still he refused to listen to me and spoke over me when I tried explaining. The Branch Manager Andre Ragel purposely had one of his staff call me to lie that the Area Manager would call me and still haven't heard from no one. Let's see what happens when they hear from my attorney for false accusation, discrimination and harassment. Andre had his staff harass me. I have voicemails, emails and text messages of me being harassed. They all lied and covered for each other. Every time I call customer service requesting the top Manager of Boston Logan to call, they lie and said someone will call and nothing. I called customer service again Thursday August 15th and spoke to Hilga employee ID #335DXG. I explained to her Ive been calling and requesting a phone call from the Area Manager or the GM Peter Dulac, once again she said Peter Dulac would call me, my message was sent and I would be called and still nothing. This isn't the first time I've been mistreated. The last time was an Asst. Manager refusing to change the vehicle he gave me that had braking issues while I was pregnant. I did nothing then but now I'm taking legal action. This has gone too far! Things have not changed at all. They don't care but sure care about your money though and will lie! I travel a lot and rent frequently from National and this is how I'm treated being EMERALD club member! This will not go unnoticed. read more

We worked with Alex Angel and he was amazing!! He accommodated all of our requests and made sure we had had an amazing experience! Will defiantly use again thanks Alex!! read more

OMG! I wish there was a way to use Priceline without the possibility of ending up with National. I used Priceline twice, both times ending up with National. The staff, with very few exceptions, does not care about customers. And my issues included safety issues. I paid extra for a larger vehicle and when I mentioned this, the lady behind the counter was like, 'you can choose from any car in the row.' The row only had 2 cars and there were two customers. I couldn't fit comfortably in the last 'large car' because of my height and only one member of the staff seemed to care. Also, it's horrible when you run out of cars and the customer has to wait an additional 30 or 40 minutes. I got out so late that I had to wake a relative nice enough to let me stay with him. The cars aren't really washed, just sprayed down and still dirty when the customers receive them. Things like tire pressure and wheel alignment apparently aren't inspected. I had issues on both of the cars I rented. And there are all types of chips and dings on some of the cars. Is this a large rental chain or 'rent a wreck?' Next time I'm in Boston, maybe I'll just take the T or use ride sharing. read more

I rent here every week and one of the checkout persons here is soooooo slow. The rest of the team is great. Not sure how they pick the cars at a particular location but nothing here that is interesting. Lots of Rogues, Altimas, and other mediocre cars. Make sure to rent one of the toll transponders because they don't have booths and as such don't take cash. Not sure how they handle that if you're just traveling through. Otherwise, this center is similar to others. read more

For the most part, I have never had any issues with this location. They usually have a large selection of cars for their club members and the check out and drop off process are super easy. My two issues that I've had were: #1 - My boss and I came in one night on delayed flights and literally the only cars that they had left were minivans. It might not sound like a bad thing but literally there was at least 50 cars and they were ALL minivans!! How does that happen. Don't get me wrong, they were stylish Chrysler's with leather interior and auto-closing doors but they were minivans! After fussing at the checkout counter a little, I did appreciate the email that I got a couple of days later from management, apologize about the lack of selection. #2 - One day when I was returning a car, I had a young kid (the scanner person) who was having a bad day. He got supremely upset when I started pulling into the wrong lane. Heaven forbid he have to get in the rental and move it. O-M-G!! I have had some people wave me down with great speed and it is never a big deal. This kid was rude with a made up face and a wee bit too much attitude for me. He has obviously forgotten the golden rule about customers being right! This National is my go-to spot when renting a car from BOS and I don't really have any real complaints about them. read more

The best cars I've gotten at National I usually get in Boston. So my dear Emerald Club friends, be sure to hop onto the National/Enterprise/Alamo shuttle when you exit the airport. They've done some construction and remodeling around the National car lot, but for the most part, things have stayed the same. Since it's Boston, the Executive aisle is usually loaded with SUVs. However, you can find nice cars in both aisles from time to time. They'll have Volvo S60's and stuff sitting in the regular aisle if you're lucky. If you've never been to Boston Logan International Airport, it might be a bit confusing to drive around. If you get on the Mass Pike (I-90) leaving the the airport, expect to pay $3.50 at the human-operated toll booth just outside the airport. For rental car returns, there's a Gulf gas station inside the airport that may be hard to get to depending on which way you go. read more

Excellent experience.....got off the bus....greeted by friendly employee...picked out my car....low miles and CLEAN (too bad Hertz) and drove off the lot. Excellent experience! Rental - 60.50/day (2 days) Total - $169.16 read more

I have worked with this rare outstanding team of Gary Gaines. To Mike Kenton since 2008 when we moved our younger daughter to boston for special medical care. Jay Stephanie Tyler and many many others all these years have given us amazing attention to detail, outstanding efficient cars, immediate excellent replacements if a rare problem occurred, changes in car size if capacity needs expanded or shrank for longer term rentals, and excellent rates. Their fleet if vehicles have extraordinarily high turnover and the attention to detail and lack of technical problems with rental performance is rare. Senior management for this entire operation of national/enterprise is the reason for the high esteem and sense of personal satisfaction within almost the entire team of employees at Boston Logan airport operations-- from bus drivers to car return operations. I worked in Manhattan for over 20 years in consumer and industrial international and national mktg adv and PR requiring extensive travel starting in 1972. I have traveled with family for my husbands's demanding position in Virginia and Minnesota for the last 25 years and NEVER have found any team in any city as outstanding across- the- board as at Boston Logan, thanks to Gary Gaines ( now in more senior Mngt in St Louis, and Michael Kenton also recently promoted but still based at Logan). In appreciation and special thanks to Gary Gaines just prior to his major promotion, I prepared from scratch my special home made Japanese recipe of 28 pounds of teriyaki marinated and roasted steak with 20 pounds of toasted almond ( butter fresh parsley ) Basmati rice in huge catering pans (2 days of cooking) HOT lunch for the entire national enterprise staff several years ago. I wanted senior management in St. Louis to realize how much customers in Boston appreciated Gary's long hard work on our behalf . Thank you everyone at Logan! Tara Fujimoto Harris and family read more

I flew in to the Boston Logan airport for the first time last week. I use National a lot because the process is so easy. I always have a good experience but this time was exceptional both at check in and check out. The employees made sure I understood the toll pass and made sure I knew my way out before leaving as I had to use the roads in the tunnels. Upon check out, the employees were cheerful and quick in order to get me on my way. The cars are always clean and in great condition. I won't rent a car anywhere else! read more

I have used National Car Rental twice in the last month and have been reasonably satisfied. The first time I assume they had a decent number of cars available, because they let me upgrade from compact to intermediate, plus pick my choice of vehicle. The second time I was not granted an upgrade, but was still able to pick my car. I love this idea! Both vehicles were decently well-kept, and the second vehicle was actually brand new. However, my second car did not have power locks or doors...odd... This National location has a clean, new office, but only a marginal staff. On my second vehicle return, they tried to charge me for gas when I had just filled the car on my way over. The attendant went inside to revise my bill and took over 5 minutes to return when I was in a rush to make a flight. I had booked an affordable rate through Hotwire.com, but otherwise would probably stick to Avis or Hertz. read more

These people have the process down. Walk in, do your reservation stuff, go out to the lot, PICK A CAR, and go! In-and-out in 10 minutes. The return service is even faster. Drive up, and park in a line of cars. Get out, say hi to the guy who prints out a receipt, and go! Was in and on the airport shuttle in about 5 minutes. I'd do it again. Minus one star for a lack of selection of cars.. but then again, it is a standard rental place. read more

National Car Rental - Car Rental Near Me - Boston, Massachusetts

Beware of fraudulent claim of "damages" and "repair" charges! My husband and I have been traveling frequently for the past 5 years and I've never had such a disastrous experience. I picked up my car at the downtown location and dropped it off here. Two words- NEVER AGAIN! It's incredibly devious AND dubious when an organization attempts to exploit customers by making them pay for wear and tear changes to the car that occurred before their rental date (eg. rust). Yet, you have no proof to show that those changes were not present prior to their rental date. I have no problem paying for damages that I know I am responsible for. However, it takes a shameless organization to bill customers for "damages" without proper investigation. To whoever might be reading this, I've had great experience using Payless and Budget. I highly recommend them. This was our first time using national and it most certainly will be our last read more

I love renting from National Car because they always have so many options at their airport locations. There were 3 rows of vehicles to choose from. I was able to rent an F250 Super Duty XLT and loved it. Vehicles from small Toyota's to big giant trucks. Every time I fly into Boston I rent from this location. Great staff. Clean vehicles. A+ read more

Huge shout out to the National/Enterprise Rental Car folks at Logan! I left my glasses in the rental car last week. Victoria called me on my cell before I even noticed they were missing (which saved a huge meltdown/panic attack by moi). It was too late to go back and get them. She sent me a claim # and Melissa fed ex'd them to me. Sooooo grateful. My company switched over to National a few years back. After years of dealing with Hertz's underwhelming service at Logan and overpriced cars, National is far superior in my opinion. Thank you and great job!!!!!! :) read more

I managed to find a $9 a day rate with National at Boston Logan Airport. Smooth ride on the blue line to the shuttle bus, which takes you to the car rental depot (it's only about 300 yards away). I got a beautiful Ford Fusion that was turquoise and sparkling clean. I get to drive this beautiful car for one week for only $150. I look forward to renting from national again! read more

This review is not for the quality of the cars (which is average), or the quality of the phone/online support (which is pretty lousy). No, this review is for the local office staff (Rachel), and the person/people who clean the cars after they're dropped off. My kids left my iPad under the seat, where it was overlooked when I dropped off the car. When I realized the iPad was missing, I figured it was long gone. On a wing and a prayer, I called National and went through the tedious process of trying to get to a person at the local office (you know, where someone might actually be able to help me, as opposed to someone in a call center somewhere.) Eventually I got through to Rachel, who quickly found the iPad and Fedexed it back to me. The reality is that the person who found the iPad when cleaning the car could easily have kept it and no one would have been any the wiser. After all, I had no way of proving it was in the car when I dropped it off. Instead the person did the honest thing and put the iPad in the lost and found. Perhaps that's what we should expect from our fellow humans, but nowadays this kind of behavior seems to be the exception, not the norm. Anyway, to the person who found the iPad - thank you. You've made one father very relieved and a couple of children very happy, since they won't be getting an empty box labeled "Invisible iPad to replace the one you lost" this year for Christmas. PS. I'm just kidding about that last part, but seriously, thank you. read more