I must say it was really efficient service especially if you've already reserved your vehicle via a third party vendor. My assistant tonight was very pleasant, thorough and able to multitask without being overly assertive as some people in a customer service oriented position can be sometimes. Every employee I came into contact with had smiles on their faces and I especially enjoyed my conversation with my very last point of contact. The young lady at the end that checks over your vehicle for damages, mileage, gas amount, and final check out was a "total joy"! This trip was a mixture of business with a dab of pleasure at the end. On my vehicle return to Hertz, I of course had to have someone pick me up at the facility parking way across the way to unload would've been a chore. Hertz employees assisted me with smiles and no problems! They were interested in my trip, enjoyment and welfare as well. Thanks Hertz! I'll use them again! read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

Would be nice to talk with someone over the phone about some of the issues I'm having except their phones are dead. Have called multiple times and the automated voice system can't even forward the call. Hertz might be one of the worst companies out there currently, do yourself a favor and never use this. I'd overpay for another company or uber everywhere before I use this dogshit company again. read more

Definitely one of the worst experiences I've had with a rental car service. I pre-paid for my rental but because I didn't have a credit card, and used a debit card, they wouldn't rent it to me even when I showed them my arrival and departure flight back to San Diego. To make it worse, Only one person working with long lines of people waiting on cars. I'll definitely be sticking with Enterprise for future car rentals. To make things even worse, Hertz charged us $160 to refund us our money for the pre-paid car. What a complete racket! read more

Had some issues at the counter linking the rewards points since the booking was done via third-party. Took longer than expected, but got a compact car and kept it moving. read more

Hertz Rent A Car - Check in - Car Rental Near Me - Dallas, Texas

My pickup was at 11pm...they close at 11pm. $65 later I finally have a car...a day late and a dollar short.

My rental experience was fine. I rented a Chevy Malibu which got decent gas mileage. Had no problem with taking care of all the rental experience online and opting for nothing including any coverage since that was all taken care of by both my personal insurance and also the credit card I used for booking. I wasn't informed that they were going to take an extra $200 on my credit card, which I wasn't very pleased about, especially not being told in advance that that was going to happen. I did my own walk around the car after handling all the rental details on my own before leaving the facility. I had been considering adding a toll pass to my rental, but at $14.99 per day, it was a little expensive. I opted just to set my mapping device to no tolls which made it a little harder to drive around the Dallas metro area, but I made it work. I wish there had been another option surrounding the toll pass. Looking around the car itself was comfortable. It had no issues and I brought it back and it was fine. The only issue I had was when I went to bring the car back it said to bring the car to a Hertz location near the airport that didn't exist. So I just punched the Love Field location and I brought the car back to Hertz there. I would recommend in the future not have any confusion to provide a map for where to return the car so that there's no confusion. read more

Today, 1/13/2026. This is a terrible experience at Hertz. I reserved a car weeks ago. When I got there, the front desk assistant told us there was a shortage of cars, so about 10 customers had to line up outside at 40d F. I thought maybe it would just be 10-15 minutes. But I waited 30 minutes and was the 4th person in line. I went back inside and asked the front desk person if all the customers could wait inside. The guy told me it depended on the person holding the chart outside. So I went back outside and asked him to get all these people's numbers so they could go inside and, once a vehicle came, call them out. He was super rude. His response was, "I am out here in the cold, too. So you either stay out here. I am not going to call anyone out. You can go inside and lose your spot if you want to." This is not how you treat your customers. Hertz needs to do better. I always rent here every month, but after today, I will not want to be a Hertz customer anymore. read more

Hertz Rent A Car - This is the rude Hertz employee that I mentioned in my review. - Car Rental Near Me - Dallas, Texas

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I reserved a vehicle for my wife and adult daughter because I knew they were arriving late at night after traveling all day with young children. I was quoted a price WITH FEES AND TAXES included. When they got to the counter, the attendant up-charged them around $300.00 for added insurance and damage waivers. When they protested she wouldn't budge. They were there over an hour dealing with this. Then, when I called Hertz, the agent tells me that I have to wait until they return the vehicle to dispute the charges. When I was looking for rentals, my wife asked me to use Hertz because she believed they had a reputation for good customer service. Now I know different and will never use them again - at this location, or any other. read more

I recommend choosing one of the companies not owned by hertz because the same people work and manage the those counters at Love Field- Dollar, Thrifty. I had a horrible experience. There was one rep named Promise. She ran my card prior to explaining a policy which resulted in a hold on my card without a rental and without the funds available to rent elsewhere. we lost $80 in Uber and a whole night. we had to go else on the following morning. The hold is still on my card for $411. I received no alternative option , suggestion, help, apology, explanation, and there was no manager to be found to help us. Never again Hertz. read more

"I want to be your driver, I would love to ride you, We'll be ready when you want me to drive you on downtown" (Chuck Berry) Let's be honest - renting a car is never a pleasant experience. Confusing websites, redundant questions at the check-in counter, poor customer service at the desk, excruciatingly long lines, etc. So I guess our experience today was better than most- it was neither horrible nor excellent. We had our Lyft driver take us right to the Hertz rental location because we didn't want to mess with a rental car at the end of a long travel day. There was no line at all when we got there. Our agent was super friendly and chatty at first, then did an abrupt 180 and turned weird- kind of rude to the point of hostile? We declined all of the extra insurance on-line and agreed to return the car with a full tank of gas instead of paying through the nose for them to fill it. Of course, he asked us all of these questions again in person. The second gent we dealt with was considerably nicer- he was charming and walked us to the car, loaded our bags in the trunk and went through some rudimentary operations with us. One interesting fact he shared with is was it was a waster of money to request Satellite radio for $2.50/day extra (which we did) because all of their cars are equipped with satellite radio anyway! We ended up with a nice clean Chevy Malibu with great AC and that Satellite radio. It ran beautifully. read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

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Hertz is just a whole big scam, overchargeD for taking a one way and dropping of at a different location, almost $100 dollar, more then what the price rental of the car was. I usually use Enterprise and never had a problem but decided to go with Hertz as my flight was diverted to Houston, Tx and I wanted to get home to Dallas. NEVER WILL I EVER USE HERTZ AND WILL ADVISE EVERYONE I KNOW TO STAY AWAY FROM THEM. I WOULD RATHER TAKE A TRAIN THEN GIVE THEM MY MONEY. read more

A good experience returning our rental car here. We didn't wait long to get into their shuttle busses that takes you to the airport. Overall it was a hassle free and good experience here! read more

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DISCLAIMER: THIS REVIEW IS REALLY FOR THE ARLINGTON TOYOTA LOCATION BUT IT'S NOT AVAILABLE ONLINE SO THIS WILL DO. The one star isn't for the service, the car, or the online reservation, but for their terrible eCommerce department. I had a car I rented to get my car repaired. Then a ice storm hit Dallas and caused me to rent another week. Well they wouldn't let me use the discount and they stuck it to me. The second week was twice as much as the first. Then when it came time to return the car, they never released the holds on my accounts. They had the nerve to blame my bank account as if my bank is the one who put the charges there. SMH. To make it worse they did multiple charges on my account. I almost overdraft like four times. It's been weeks since I returned the car and it's still on there. And after calling and asking for a manager, they blocked my number. I should have just went to enterprise. First time ever going to Hertz, and after this terrible experience, I'll never use them again. read more

UPDATE Hertz did refund the fuel charge. Then a few weeks later, I get $24 taken out of my account with no notice of any kind. $4 was for tolls, then a $20 convenience fee. Good Lord. I rented from Enterprise a few months ago, and they just charged the straight tolls. They seem just determined to cram you with extra charges. read more

It hurts -- Made reservation several weeks in advance. Showed up only to be told there were no cars waited so many hours. It's unbelievable. Use anyone but Hertz. read more

DO NOT BOOK!!!!!!!!I have had this car for 2 days and in those two days I've been locked out because the key isn't working. You can't reach ANYONE EVER when you call. Here it's day 3 panic alarm going off every second. I HAVE HAD BETTER WITH ALAMO. Never again please don't book with them. read more

Made a reservation in advance with a confirmed rate. When I received the email to check-in, the final total due was marked up 500%. Left messages for Hertz multiple times and never received a response. Had to eventually cancel the reservation because I was not going to pay $1800 when my reservation total was originally $300. read more

They have no cars available even after prepaying in advance and I'm a gold member. They just leave you hanging at the airport wondering what's going on because they won't send a bus around to tell anyone that they don't have any cars left. No customer service to talk to someone- just an answering system. read more

Yvette was the best. Greatest place to rent a car if you fly into Dallas Love. We laughed the entire check in. read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

Had an emergency come up while I was away. My wife tried to pick up a rental car here and they denied her because she wasn't flying. What kind of nonsense is that? I have never heard of a rental car company denying you access to a car booked and paid for with no refund available because you were not flying. In fact many times I've picked up a car from airport rental car services without ever being asked if I was flying. 0 stars if it was possible they didn't want to give us a refund highway robbery. Will be getting a dispute filed with CC company. read more

If I could give a lower rating I would. I'm a President's club member and reserved a small SUV car. As a president's club member, you're supposed to be able to choose any car on the lot. I rented a car two different times at Hertz at DFW airport. When I arrived at the rental car area (after a 5-10 mile journey on a bus) there was a line of people waiting for cars. There was no regard for status or the fact and I, and others, were Presendent's club members. Everyone was waiting for someone to drive in cars one at a time. There was no choice of car, you basically had to take the next car that arrived or else you didn't get one. So needless to say, I didn't get the class of car I reserved or paid for. Next issue - I booked the toll package as part of my reservation for a cost of $29.98 ($15/day). I returned the car on 6/6 and today (6/14) I got a bill from Hertz/Platepass for tolls totaling $35.05. The actual toll charge was $15.07 which would have easily been covered by the $29.98 I paid and then of course, there was a 'convenience fee' of $19.98. I had to call Hertz President's Circle customer service twice to get someone to tell me the issue. I had to email my reservation, which clearly showed the toll package of $29.98, to the Customer Relations email. What the rep said that because I didn't tell the check out people at the gate that I had reserved the toll package that they dropped it from my reservation. How on earth would anyone know that you had to not only reserve the toll package but then also tell the check out person??? Don't they have access to the reservation? This is the most ridiculous process I've ever encountered and honestly expect more from Hertz. So what I learned today is that it doesn't matter what you reserve because Hertz picks and chooses what they apply. I don't usually write reviews but I made an exception today because this just goes beyond the scope of reason and sensibility. I would NOT rent a car from Hertz at DFW airport read more

When I tell you this is the laziest Hertz I've ever been to. I'm Presidents Club. No cat was available when I arrived at 12:30. I waited a bit over an hour for a car. I was doing a state trip to go to the fair. The car so am given is a few years old with an actual key and is a base model. You typically get an upgraded car when at Presidents Circle level. The usb outlet had a short which led me to have to spend 45min at a restaurant. Charging at an outlet with low voltage. I made it to the fair but only had 1.5 to enjoy and charge my phone. Was this worth the $58 rental? No. So I get back to Hertz by 5:30p. I'm the only car in the return. Three men, two in orange vests and 1 in the booth lounging. I wait for someone to approach my car. No one comes over. Guy in the booth asks me to bring him my key. Bring you the key? It's not after hours? Why are you over here collecting the data & checking me out?! I hand him the key and tell him the tank is full & i don't know the mileage. He asks me to turn on car. I give him the "I'm tired of ya'll" face and he says ok... I'll figure it out. Grabs his clipboard and starts to do his job. I swear these pandemic post folks just don't want to work. read more

11/30/21 Near Dallas Lovefield Airport :-) :-) :-) Good customer service! Thank you! read more

Hertz Rent A Car - 11/30/21 - Car Rental Near Me - Dallas, Texas

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*FRAUD ALERT* The staff at this location will verbally agree to not charge you for anything extra like damage waiver or roadside assistance and then they will include it anyways. Targeting individuals in a rush or other vulnerable targets as their victims. Attempting to resolve the issue with the branch staff directly mid rental is impossible as they have set their calls to end when selecting the option to speak to someone at this location. Calling customer support mid rental is futile and they are unable or unwilling to assist mid rental. Attempting to resolve this issue with the branch staff was met with "well you signed for it" and is part of the scam. Attempting to resolve with customer service post rental results in "submit a form and you'll hear back in 3-5 business days" with no response to date. IF YOU USE THIS LOCATION MAKE SURE TO CHECK YOUR CHARGES BEFORE LEAVING WITH THE VEHICLE FOR UNAUTHORIZED CHARGES. I am currently in the process of disputing this with the credit card company and have notified the state attorney general to help protect the public from this fraudulent activity. read more

First, I need to say that I made a mistake in booking a vehicle thru a third party. Instead of booking for the Hertz by Dallas Love Field, the reservation went to the Hertz at Dallas Fort Worth airport. That's on me. But the treatment by staff at this Love Field location was a far cry from any "love" (or even like) for a customer. I took the shuttle from the Love airport to the Hertz rental office. It was me and 1 gentleman who got off the shuttle. As we walked into the building on the side where the shuttle dropped us off, the lone rental agent pointed to the far end of the room to a sign saying "line starts here." As he pointed he loudly stated "Hello? The line begins over there, by the sign that actually says it starts there." Ok, no sign of a smile and sarcasm. Off to a great start. As the man in front of me was being helped, Ibrahim came out of the back and told me he'd help me. When he looked up my name, he told me, "You're at Dallas Love Field." Yes, thanks, I know where I am. He informed me my reservation was at the Dallas Fort Worth airport. We went back and forth a few minutes. I asked if the reservation could be switched as they had an entire parking lot of cars and I didn't care what I got. He told me several more time I was at Love Field. I told him I was aware. He told me to "go call the agency that made the reservation." And he called the next person up to his desk. No smile at any time. No understanding. No nothing. Just basically...Get out of line. Next!...One star for me for making the initial mistake and one star for Hertz Love Field customer service. I cancelled Hertz altogether and went with another company. read more

They are dirty and unprofessional. They double charged and will not refund my money. Do NOT rent from them.

I have very bad experience with the rental company. I rented a car from Priceline.com in Hertz Norway, but acutally Hertz Norway is one of the franchises of Hertz, the rental company name is Norway is First rent car In Norway, a very small car rental company. First of all, the Hertz Norway overcharged me, and they corrected the issue after back and forth communication with them for over one and one half month, but then they asked me to pay them with international wiring instead of credit card payment. First rent a car Norway is one of Frenchise of Hertz US, but Hertz US doesn't have power and guidance to correct Hertz Norway business practice so Hertz US customer service doesn't provide any help to resolve the issue. DON'T rent car from Hertz and its franchise read more

Evette and Laketha were very kind and professional! We had a car that instantly smelled like cigarettes as soon as you opened the car door and Evette was so accommodating to ensure we got a different car with no disturbing smell. Laketha was super polite as we exited the rental lot. Thank you ladies for starting our first experience in Dallas great!! **Take the hertz shuttle! It will drop you off at the car rental place. If you are a good member and don't see your name on the board, go to the office on the left. Don't wait in the line in the office on the right.** read more

I'm giving Hertz Rent A Car at LUV field because I cannot give them Zero. First of all, I was asked if I was a gold member when I was only one of two customers in the store. When I said, no, I was told someone would be right with you. Keep in mind, there are four counters, and there are only two customers. Then I was surprised with having to pay $500 deposit although I had paid for the rental in advance. When I asked if the deposit immediately after I return the car, I was told it would take eight business days. When the rental agent tried to complete the reservation, their system froze, and she had to call tech support, who had to reboot the entire system. The store did not have car seats, which was fine because that would've been $25 fee per day, and I can buy a brand new one for much cheaper. Finally, the deposit was paid. I was told it would be a ten minute wait for someone to bring a car around. Thirty minutes later, I am still waiting, which gave me enough time to leave this 1 Star review. read more

I'm just giving all of Hertz a low rate. I have tried talking to a representative 4 times and keep getting hung up on. The Dallas Love field hangs up when you push the number to connect. So then I tried the main number and it took me forever to find one of the menu options to speak with someone for them to just tell me I'm out of luck. Customer service should not be that way. Do better Hertz. read more

Yeah, a lot of bad reviews here. My experience was different. While the family collected our luggage from baggage claim, I jumped on the Hertz shuttle and was at their location in no time. Walked right in with no line at all. I booked through Autoslash (https://www.autoslash.com/) and got a smoking deal on a premium SUV for $50.00 a day. They had a pimped out black Cadillac Escalade with chrome rims. But that was reserved so no Escalade for me. I choose a very nice white Chevrolet Suburban to cruise the family around Dallas and take us to the Cowboys game. The whole family was comfortable in this big roomy SUV with black leather interior. No issues what so ever and the return was a breeze. Hertz did not let me down. read more

Hertz Rent A Car - Dallas ride.  Big Suburban reserved for Daddy. - Car Rental Near Me - Dallas, Texas

This place is garbage!! Do yourself a favor & look somewhere else to rent a car!! They ended up double billing me for a prepaid rental. You can never get anyone to answer the phone at the actual location. They just don't answer. Hertz customer service is bad too. Very disappointed in this company as a whole!! They ended up crediting the card I had prepaid on which now had a 0 balance instead of the card they last charged me on. So I'm having to pay again. Don't need a credit balance on my other card. Will never rent from this company again!! read more

My first piece of advice is to take pictures of everything and keep your gas receipts so you can prove your case when they start charging you for things you shouldn't owe. But if you have an option DO NOT GO HERE. I received a car from FL location but had to exchange it at thIS TX location because it had a slow leak in the tire. Since I was driving across the country it was not an option for us to continue using this vehicle for safety reasons. We dropped off the vehicle 7/8's full, more than what we received it as but it shouldn't matter cause we had to exchange a faulty vehicle, in my opinion all fees should be waived, but whatever. Next thing I know I am being charged $59.19 for gas because they marked it as I filled it with less than 6/8's full which is a total lie. I took pictures just in case they were going to pull this on me. I spoke with 3 different reps to try to get this charge removed but it still hasn't been removed. Now I have to email someone to see if MAYBE they will remove it cause a picture of gas tank and milage at drop off is not enough. They are CON ARTIST. read more

Hertz Rent A Car - Here is how I returned it. Does this look less than 6/8's full to receive a $59 charge. - Car Rental Near Me - Dallas, Texas

I'd give this zero stars if it were possible. I have never been treated with such ridicule and rudeness from their staff. I was refused a car because the worker would not accept my online payment to rent a car. When I contacted my credit card company to verify that the payment had actually gone through, she refused to acknowledge the person on the phone to get it resolved. Unfortunately, I ended up with paying for a taxi during my trip. Do not rent from here! read more

I don't know many people who check Yelp before renting a car, especially at an airport, but I have to write this SOMEWHERE. If I could put zero stars I would. FYI I rarely slam places in yelp -- usually I only let the company know (which I'm also doing) -- but this experience may have put me off Hertz forever. I traveled Nov 2022. I'm a Gold Member and expected to see my car on the board, getting in and going. But no car on the board. A 20-min wait in line to be told they did not have the car I rented, and added they never have much besides SUVs (why are they listed then??). If the woman had seemed to care even the tiniest bit I might not be writing this, but she was irritable and nasty, especially when I said I did not want a gas-guzzling SUV, that to me it was not an "upgrade". I had to argue to get something even remotely reasonable; it was highly unpleasant. Then during my rental, the car had issues ranging from minimal (trash from prior renter) to a couple issues that I had to address for safety (low tire light, no wiper fluid to clean windshield). I tried to call the office; no one ever picked up. I returned the vehicle a day early and made sure to report the issues; they just stared at me. No one pulled up my invoice, took notes - nothing. And again, altho a different person, was also fairly unpleasant, as though it were somehow my fault. Who knows if anyone ever checked the car. They also never sent a final receipt but my credit card was charged..and I discovered that not only did they NOT refund for the early return, but they charged MORE than was in my initial agreement. Given that both people in the office had the same attitude, I tend to suspect there's a boss setting that tone for the whole place. I did fill out the corproate survey; no one responded but LinkedIn noted that someone from Hertz checked my profile. (I sure hope a coincidence, b/c yuck!). Anyway, today I called the main Customer Support number, they kindly listened to the whole thing and immediately refunded the early-return day. I'm now emailing Corporate, but am posting to yelp in hopes it helps others avoid what I went through. I wish I'd seen others' reviews before I rented here! read more

I'm in the president's circle rewards program, arrived at the location, told they had no cars. I'm sorry, aren't you in the business of renting cars? Gentleman told me to have a seat in the lobby, but never took my name to put on his pencil and paper list. After 30 mins, I realized what was happening, then stood in line to put my name on HIS paper list. Meanwhile, ppl who arrived after me are ALL getting cars. Will definitely choose Avis next time! Now the same gentleman just walked up to me to ask if my name was on the list read more

On our way to the airport they cancelled our reservation after a "glitch" in the system overbooked people. They have laughed at us telling us our frustration is our problem. Then said their laughing is a cultural thing not rude! Said they have options when this happens, like cancelling our reservation (don't worry they won't charge us) or we can call corporate, and they might send a certificate for another time. Got news for you, I won't rent here again. After $75 in Uber fees you expect me to come back in to pick up a car without any compensation? Oh wait you can pick up a car at another airport and pay more to drop it at your airport, it's our policy to charge you to drop it somewhere else since we have to pay pay someone to move it, even if it's our fault we screwed up! DO NOT REBT FROM THESE FOLKS... THEY ARE INCOMPETENT AND RUDE! read more

Rented a car (Ford Explore) from Hertz, Jacksonville Fl. 11:14 pm. No time to change cars or companies. Bad experience, will not use Hertz again. $240 lesson. Car had been smoked in, we do not smoke. Car not cleaned properly. We found drug paraphernalia. Marijuana juice for a vapor pen along with the vapor pen it self. (sent pics to Hertz). Also during our ride back to the airport, the car's engine light came on. Contacted Hertz, with our issues. Offered a $75 voucher for our next Hertz renta. read more

Hertz is just okay. Everything was average, not much enthusiasm from the staff or the lot attendant. The attendant pointed to the car and said, "that's the last one we have." No wonder it was the only one left on the lot, a very nondescript vehicles with small dents and an almost full tank of gas. The best part was it got us where we had to go. Returning was organized, several cars where coming in at the same time. The one and only employee in the return area was trying to help, but the volume was intense. The attendant said, " leaving the keys and I'll email you." Oh, do not try to call the company. It's hard to find a number and harder to speak with a person. The vehicle was clean. read more

I was supposed to arrive on-site and go right to my car. 30 minutes before, I did receive a text as expected to pick my car. I tried but it said there were no cars available. I had to then go inside to the counter and go through the whole process again at which point I chose NOT to get the FPO. I returned the vehicle full and was charged a FPO charge anyway. Upon finally choosing a car, the lot attendant told me I had to vacate the car because the manager wanted to take it for himself. Great customer service, huh? Hertz used to have cars that were fully loaded, now they're renting out base models??? I have a business account and rent from Hertz regularly, this was my personal account. I am SO disappointed and will not rent from any non-Hertz company in the future after this experience. I would expect this activity from some fly-by-night company, but not Hertz. I have no issue starting a relationship with another brand of rental. I reached out on the website about this on 11/26. I got a confirmation the next day that I would be notified. It's now almost 10 days later and I haven't heard another word. Farewell Hertz and all the other brands you own, I'll go somewhere else! read more