I wasn't given the car I reserved because of ..... idk why. when I asked if I get a partial refund for getting a different car, I was told no because it's in the contract. whatever. the amount of hidden fees were ridiculous. I was prepaired for the $200 deposit but in addition, this fee and that fee. I ended up paying an additional $400. I will never rent from thrifty again. oh, the car was nice. read more

I rarely post on yelp. I get it when people may be having a bad day and things are not always going to go well. However, the gentleman at the front desk at this particular Thrifty/Hertz location was extremely rude and hostile. The situation I was in may not have been perfect but it did not call for him being so spiteful. I canceled my reservation even though I didn't qualify for any refund. Seeing the other reviews on here of this particular location, I'm not surprised my experience was so negative. read more

After making me wait for 4 hours to pick up my reserved car at the airport, Thrifty charged me a $100 "convenience fee" for a parking ticket I had already paid and proved upon return of the vehicle that the ticket had been paid. The email address they then insisted I send proof of payment too 3 months later (again) returns any emails as "undeliverable". Filling out their online form and hitting submit generates the error message "your form cannot be submitted at this time.". Two hours on the phone with Thrifty staff got me nothing more than "we're not sure why it's not working please try again". This is a grossly corrupt and incompetent organization. I hope they're forced into bankruptcy soon. Do not rent from them. Period. read more

Horrible service. Reserved car through Expedia had issue would not let me change name on reservation. Had to cancel with Expedia and rent directly through them and charged me almost double. Girl at counter had zero customer service skills. Worst experience read more

The girl stephieine was very rude. Bad attitude and treats people like they aren't smart enough to know what's going on. The manager told me to receive a 25$ voucher after waiting 3 hours for my rental. And stepheine wouldn't contact her for me to get the voucher. They sent me to dollar rental they're partner and they didn't want to get her either but I had proof so that's why they did. I asked the manager jazminee how the voucher worked so I could use it and she purposely didn't give me details. So I asked how much out of pocket for 1 extra day and was told and shown 53$ but then later charged 66$. And sad part it was all black females playing games read more

Nightmare! Our flight arrived at the airport late at night with no Thrifty bus shuttle to pick us up. My husband had to tip a Budget shuttle bus driver to take us to the Thrifty parking lot. When we got there with our daughter in tow we were told there was no more cars available but last night Thrifty sent me a text to confirm and do online check in but now they don't have any cars left? How can that be? We booked this reservation two months ago. We are not from this town. No one can pick us up so now we're stranded in the middle of the night?! Horrible experience! Never again! Regulators should penalize this company or better yet shut it down. read more

Make sure to check every step/question/ and DONT leave until you get a receipt that shows all charges. Agent charged me for insurance and told me it was a $200 hold for incidentals. Did not show me anything at all. This is common for Thriftyj. Read reviews from the BBB site. Very deceptive. They must give their agents more money if they charge you extra stuff. read more

If I could give zero stars thats what I would do. Took 2 hours to get picked up from the airport to the car rental counter. Once we finally got there it was a shit show. Line out the door. Waited and finally the manager came out and said there were no cars to rent out. They had been borrowing cars from Hertz and they ran out also. They gave us no help in finding another company to go to. Told us good luck and they couldn't help us. Ridiculous. Will never give them any money ever. read more

No one will be there after 10:00 PM Dallas time, it doesn't matter what any website says, no one will answer their 877 number, no one will answer their local number. You will, like me be left stranded and at the mercy of others. After this debacle I arrived at my hotel 3 hrs after arrival with no car, no help from Priceline and tired and hungry, because by now every place will be closed for food. read more

Worst rental car experience ever. Staff was inexperienced, not thorough upon check out and the car was super dirty. Smelled like cigarette smoke too. They'll also try and gouge you with extra fees--additional insurance, toll fees, etc., on top of charging $9 a gallon for gas if you don't bring it back full. There's a reason for the low star rating. This company should be ashamed of themselves. Go elsewhere for a better experience. read more

Selected one star just because no stars was not an option. The vehicle I reserved months in advance was not available. Communication to resolve the problem was terrible and unhelpful until the manager got involved. Took over 2 hours to get a vehicle we could use. Do not recommend. read more

My car wasn't filled up with gas when I first received it, so I filled it up past the point it was filled up to, and then I was charged refueling because it didn't have full tank. Also, it took a long time to find the location. Had to take the Hertz shuttle to the airport to be dropped off in the terminal to take another bus to go to Thrifty. Seems like poor staff procedures are in place that allow for mistakes at the client's expense. read more

Realized too late that they'd dinged me for $80.99 for fuel to have the charge removed from my credit card. I always decline the "we'll fill it up for you" option and instead bring it back full. Some rental outfits want you to show your receipt from the nearby station that you fill up at, so I always keep mine and have it ready to present to the check-in clerk. I've rented from these guys before (it's really convenient for flights to DAL on Southwest) and never had them pull a stunt like that, but I guess somebody need to make their sales quota. Ugh. Makes your blood boil, when corporations (via their employees) steal from their customers.... read more

Scammers - When you get to the rental counter they don't tell you about the tolls or the administrative fees and you're from out of town so you don't know about it . but after your rental you'll get a huge bill, mine was $10.21 for the actual tolls and $90 in administrative fees. steer clear of these greedy pigs. read more

A friendly and helpful staff, that will guarantee that the type of car you phoned ahead to make sure will be there, will be there, and when you arrive, it will be a free 'upgrade' because the car you made sure was going to be there, is no longer there. Happy happy smiley people, with late return times as well. Very quick and easy on/off the highway, and ultra-convenient to Love Field. And you know the extra triple bonus of this location? An awesome QuikTrip center right across the road to use to refuel before returning your rental. read more

Thrifty Car Rental - I've asked you kindly TWICE now not to make fun of my rental car. - Car Rental Near Me - Dallas, Texas

thrifty is a total rip off. 600 for 4 days. When we went to drop off car no one told us we has to drop it off at avis. Guys playing grab as_ at location for thrifty returns were no help. Finally we found a piece of paper taped on one of the signs that said to return for avis. Stay away from these shysters. read more

Worst car rental. They work with economy booking to rip people off. I booked through economy booking a Large SUV(ford). I got to thrifty and they did not honor the offer that the company they work with gave me. I had already made plans to get a big car because that is what i was expecting so I had to pay an additional amount per day on top of what I had already paid. And not only that, nobody resolves issues. Never going with either car rental company again. 100% dissatisfied. read more

A tale of two car rentals: TALE 1: Makeshift Environmentalist (M.E.) in town for one day rents economy car from Thrifty to drive one hour from Dallas Love to Greenville, Texas. At the airport, counter agent attempts to sell M.E. an upgrade to a larger car. M.E. declines. When M.E. arrives at her "economy car," it's a van. A big-ass van. M.E. marches inside to ask whether there might be something smaller. Despite the fact that there are numerous smaller vehicles in the lot, the guy behind the counter shakes his head and says, "Sorry, I just don't know if we have anything else." TALE 2: Harried Intermittent Mover (H.I.M.) rents SUV to haul equipment. He specifically calls to confirm that he will be getting an SUV and is told that he will. Upon arrival at the rental outlet, he is told he will instead be getting a Mercury Grand Prix. Furious, he confronts the counter agent about why, if he specifically rented an SUV, he would be getting a Grand Prix. The counter agent says, "You probably just talked to somebody who wasn't actually at this location and they didn't know we didn't have any available." Enter: fate. M.E. overhears the conversation H.I.M. is having at the other end of the counter. "I got a van," M.E. said. "Want to trade?" M.E.'s eyes lock with H.I.M.'s. Each knows that the other has just what they need. The trade is successfully completed, and M.E. drives off into the sunset in her granny car. Moral: Sometimes, it does not pay to be Thrifty. The End. read more

The wait for a shuttle here wasn't too long, and the check-in staff was friendly and fairly fast. But the 3 cars I had to choose from were either old (40k+ miles) or filthy, or both, and they all smelled like cigarettes. The one I chose was the best of the worst... It wasn't washed, the inside windshield was covered in grime, it smelled bad, was filthy inside, and the remote didn't work It took forever to get out of the lot because the attendant was too busy with a personal conversation. On return, the female attendant was unfriendly, borderline rude and confrontational, and since I had no gas receipt she charged me $9 for fuel, even though the tank was full. (I later spoke with Thrifty customer service and found out that this is a violation of the Blue Chip contract) Then, I had to go inside to use my "free day" certificate, and wait to have the one (!) staff member attempt to credit it. He failed miserably, gave up, and I was charged full price This is a very poorly run location and a great example of "you get what you pay for"... I won't be back. read more

DAL Airport Car Parking - 5 Stars, perfect price of $5.50/day, the shuttle takes less than 3 minutes to get to the airport, if you reserve online you save a few cents as well as guarantees a spot for you on busy weekends/holidays! Thrifty Car Rental - 4 Stars, no negative experiences here. Sign up for their "Blue Chip" service which is absolutely free, takes some online pre-registration, but guarantees that your car is ready when you arrive and you can skip a line and just pick up a pre-prepared package from them to get your car and leave. I've had nothing but good service here and positive experiences. Would DEFINITELY (and always do) recommend this location for your parking/car needs for Dallas Love Field. (Even though I live closer to DFW Airport, I still find myself preferring to go to this location to get rental cars because of the price!) read more

Worst car rental ever. They are running a racket. Renting cars out of a trailer. Tried to charge me twice what I was quoted in my reservation. Luckily I had a hard copy. Repeatedly tried to bill me for insurance that I declined. Then they billed me for 30 extra minutes because my flight arrived 15 mins early. And ironically after settling my bill I'm told the wait time to get a car is 30-45 minutes. There are 10 or so people just sitting outside on the sidewalk waiting for cars to be returned. They are writing our names down on a piece of paper like we just showed up at a busy Olive Garden. Never rent from Thrifty (or dollar - it's the same crooked outfit) again. read more

Horrible experience! When we arrived, the rental clerk seemed exasperated that we did not want all the extras they try to get you to add. When we were done checking in, we were taken out to the cars & told we could take one of two cars. My husband asked which one had more leg room & the guy pointed to a Chrysler 200, then he just walked off; no going over the car for current damage, nothing, just gone. The car had a distinct odor, almost like smoke, although the car was marked with a no smoking symbol. The passenger seatbelt was a pain in the backside. I had to struggle with it everytime we went anywhere. Overall, the car was junk! I will definitely go back to Enterprise for all future car rental needs! A definite, "You get what you pay for" experience- I'm just saying! read more

Making a reservation for a car has always been rather straightforward. Reserve, pick up, return and pay. I expect at least 3 of these things to always go smoothly. Not in the vacuum of lousy outcomes at Thrifty at Love Field. The counter staff was friendly (good experience ends here) The charged me 43 dollars more than my contract, and the return staff waived past rental drop off to a back alley. I backed up and they said, "we didn't know what you needed". Really? Why else would I be there? I chased a low rate and learned a lesson. I'm a frequent renter that will be a (somewhat) silent customer and take my business elsewhere. read more

DO NOT USE THRIFTY!!! They are straight up crooks! Email me if you wanna know more. I called and they promised me a rate per day and then when I brought it back they changed the rate to more than double. I called to explain and they did nothing but say "sir it's legit" repeatedly. I will NEVER use Thrifty again. It was my fault in picking such a horrible company. What a terrible customer service team too. Read this link before you rent!! http://www.consumeraffairs.com/travel/thrifty.html read more

If I had time to change my reservations, I would. You can not find out any information from the 877 # they will not let you talk to the local office. In addition, if you are a Blue Chip member, they charge you higher than if you do not use your number. read more

The pros; Service was ok , staff at the location was pleasant and helpful. Very nice staff. and the process (shuttle, rental, car return) was quick. Car was clean inside and out. The cons: Tollways were not included with the rental, without an up-charge of around $13, that was a bummer that would of added on quick. I avoided the tollways since most of my trip I was in an area away from the toll roads. There were of course up charges too the guy had to try to sell. It was handy when the add-ons were on there to show the reservation and get them taken off. This needs to be address at reservation not at the counter but that is the chain's fault not the employees. My sun-visor broke off 4th day of the rental and that too was a bummer, but just a weird thing that could of happened with any rental car. read more

I rented from the 2424 EAST 38TH STREET, DALLAS, TX (TX), UNITED STATES, 75261 location on 4/13/2018. Pick up was easy and fast, I even upgraded to Luxury. Never was I told I would pass through a toll upon picking up the vehicle and another returning the vehicle. There is no way around it. I know this because I received a letter on 4/30/2018 stating I owed 31.62 for two tolls. the toll amounts were both .81 a piece. That is correct they charged me $30 dollars for 2 tolls I had no idea I had gone through. The agent simply stated "Yeah, everybody gets those tolls." Apparently this is a problem there already aware of. I can only guess this is a revenue generating scheme. First time renting with Thrifty, and last. If they want more money they should be upfront. read more

If I could give them a zero rating I would. When returning the vehicle, I could not find signage clearly marking where to go. All of the other rental companies had lit signs in a row along Herb KELLER Blvd. I could never find Thrifty's signs and was starting to run late. I finally had to pull into Alamo to ask for help where they kindly directed me to a unlit side street with very small, low to the ground, unlit signs. When I pulled in, the lady started shouting at me for pulling up too far into the wrong place. Then I asked where the shuttle was, she just glared at me and did not respond. Now I see the bill has posted and it's $110 more than expected for a 2 day rental. It needed half a tank of gas for an economy vehicle. That would mean that they charged me over $11 per gallon to refuel. Ridiculous. I'm not on hold with customer service for over 25 mins still with no answer. I WILL NEVER USE THEM AGAIN. read more

Would not use them again. The staff was pleasant and the car was fine, but there service charges for toll was extremely high. Thrifty charged a $90 administrative fee for a $16 dollar toll bill. read more

Wow ! I couldn't wait to get my hotel room and write this review. So, I get there after a long flight and not really in the best mood to have NO CUSTOMER SERVICE. I ask the lady at the counter about my reservation (made through Orbitz 3 days ago) and the lady answer " I can't find it so we need to go all over again" ....great here we go. When I asked her about the prices she get upset ! getting a horrible attitude and tells me "I already told you and now people need to wait behind you longer " .....WHATTTTTTT??????!!!!!!!!!! are you out of your mind ?! it is my right (yes my right) to know how much you will charge me for your no service ! NEVER AGAIN !!! I mean NEVER AGAIN ! read more

Avoid. I was charged $18 a day, or $54 for a 3 day rental, for adding my wife as a driver. This charge not previously disclosed. They did previously disclose a potential fueling fee for returning the rented car without a full tank of gas; why didn't they disclose this fee? When I complained to Thrifty I was told this was the way car rentals are conducted in Texas. Funny, when I recently rented a car from Silvercar in Austin, my wife as added as an extra driver for no additional charge! Stay away--ripoff alert! read more

Things generally went well. The shuttle arrived quickly, made a straight shot for the rental agency, dropped us off right at the door. The driver was courteous, as was the front-desk staff. As a Blue Chip member, I was handed my envelope and was allowed to pick my car from the lot. One standard car option smelled strongly of cigarettes, the other had milky creamy liquid in the cup holder. We settled for avoiding third-hand smoke and drove off in a Dodge Avenger. There were no other cars to choose from on a Saturday afternoon. The rental price agreed to online was $50.xx and the final amount charged was $53.xx which was frustrating. Ends up the fees and taxes were all different. They also charge for adding frequent flyer miles on the website that are not quoted when you reserve a vehicle. I called to complain about the price difference when they gave me the canned answer that the website merely offers an "estimate" and did not include the FF800 charge for Southwest points. When I asked to remove the points and the fee, I was told she couldn't do it. About 5 minutes of arguing later, they finally got removed. Funny that. They might be the best affordable option at Love Field, but I won't be using them any more. read more

steve was very friendly & helpful!!! he was quite talkative but very knowledgeable & courteous!! thrifty gave us a great deal on our rental car!! we basically got 2 upgrades for the price of our original reservation.....score!!! lol we will definitely utilize thrifty again!!! read more

This is the second I have rented from this Thrifty location and multiple times renting from Thrifty overall. This will also be the last time I ever rent from Thrifty. Both Dallas Love Field experience, about a year apart, were terriable. The first experience was just me. Most of the cars had physicial damage, were dirty, and high miliage. The first car I picked was the only mid-size remaining and litterally had parts fall off before I left the parking lot. They exchanged the car for an upgrade which was fine. This last visit has ended my relationship with the company. The number of extra charges were outragious. Doubled the rate just to include my WIFE as a driver. Toll tag, $11 a day pluss tolls. The cars were in terriable shape, had 40k+ miles on them and the icing on the cake was when I tried to document the damage, the guy at the gate said they don't have the diagram to document where the damage is and "All rental cars have damage. Just write damage all over on the ticket" He would not co-sign it. If I would have had time to find another company I would have! Luckely I have a habbit of video taping a car walk around and the date on my phone to use as evidence of rental car condition. Between terriable cars, outragous hidden fees, and poor service I will NEVER rent from Thrifty again. Since this rental (2 weeks ago) I rented a car from ALAMO and Spouces drive FREE! read more

They are absolutely the biggest crooks in the car rental game. They charge a $15 administrative fee per toll you incur during your rental, so even if the toll is 0.50 cents they will charge the $15 fee. I just received a bill from them for $126.60 for $17 worth of tolls. Nobody mentioned this and they default back to "it's in the rental agreement" when you question their ethics. Why don't they just charge $1000 per toll? There seems to be no cap on how much they can screw someone. read more

Very bad rental experience--stuck me with an old minivan. I reserved a mid-size car, and when I showed up they only had minivans left. I was stuck with an old outdated minivan that had a squealing belt--and I was on a business trip visiting clients! They didn't do an inspection of the car upon rental, and then tried to pin an old scrape on the exterior on me. This was just a very bad rental experience, even for a discount provider. read more

I hate renting cars... I've had some not-so-bad experiences, but most fall into the category of horrible. I fully expected this transaction to fall into the horrible category after reading the reviews for Thrifty. What I experienced though was the complete opposite. When my wife and I arrived at the Love Field Thrifty, I was happy to see no long line of people waiting to be helped. That alone put me at ease. We quickly made our way to the front of a very short line when a pleasant gentleman sped us through the process with no pressuring to get insurance I didn't need, nor want. I will add I made the reservation online, but the option to decline insurance was not available then. We were then sent out to the lot and show what line of cars we could choose from. We made our choice and were on our way in a matter of 10 minutes. What a relief. The return process was just as pleasant. We drove around to the back of the lot, the attendant quickly checked our car in , and printed a receipt right there. No extra charges or anything. The shuttle to take us to the airport was 10 steps away... Great service. Call me lucky, but I was impressed. Thrifty will definitely be getting my business in the future. read more

The mockingbird location is closed. I strongly recommend not reacting from them until they have the new site up and running. Issues abound. No inside office for customers to wait (it's 100 degrees out here) and 20 to 30 minute wait for a car because there are none. read more

I have never been so compelled to write a negative review in my life. I came across the same treatment re: the toll issue as other posters. First, on an airport rental last December, the service was ridiculously slow, but based on the low rate i bit my tongue. But don't be fooled like I was...Thrifty reps mentioned nothing to me about the toll road issue (and I live in NJ, the state w/by far the most tolls/toll roads) and are now sending me a second bill (7 months later) for another $15 "administrative fee," since I incurred 2 tolls (apparently...and there's no toll takers on the road to actually pay these tolls out of pocket if you try to) on my ride. Thrifty runs a crooked business from Dallas airport, make no bones about it. There's a difference between making clear to a renter that you need to buy XYZ toll road pass for the rental or you're going to get charged a $15 per toll fee if you don't get it. Cheating customers is unethical. Thrifty cheated me and will never get my business again. read more

Disaster. LDW insurance deception. Agent forces customers to purchase Thrifty insurance even though Hotwire's Allianz coverage has already been purchased and proven. read more