REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

If I could give a zero I would! We went down for vacation and got a car, well after driving for 10…read moremiles the service vehicle light came on so back to trade vehicles. First the guy switching vehicles was not nice and seemed annoyed by us not wanting to drive a vehicle for a week with a service light on. Second we load everything to the other vehicle, which was a serious downgrade from what we rented. Third my husband accidentally left his wallet in the center console. As soon as he realized it we drove back to the airport and lo and behold it was nowhere to be found! The manager on duty said they would look at cameras and did not hear anything back. After a week we called the customer service line. First person I tried to talk to hung up on me, second person told us we would get a call back within 24-48 hrs. We finally got a call back after 2 weeks and all we got is a "I'm sorry". I would highly recommend going through a different car rental company than this one. They do not hold their employees accountable or do anything to help.

5/20/26-5/27/26 Memorial weekend (week 2026)…read more Vehicle was being used by one of our Veterans who joined us for conversations with Veterans over meals. Service 5/5 Excellent non-reservation support from the store Manager and one of his associates. It was a holiday weekend and their inventory was almost non-existent. The Manager secured an economy car and had it ready in 10 minutes. The associate called me outside to perform the walk around inspection, perform final review and E-Sign outside on their tablet. The process was done quickly and we were off in record time. Thank-you Donatello (sp)? I appreciate you. Even without reservations (reservations recommended) Enterprise Rent-a-Car came through! Transportation for a crew, or just for you my friends- SYOY!

Absolutely the BEST customer service I have ever received at a car rental business. They were crazy…read morebusy but they were so efficient getting everyone taken care of. They kept everybody informed and out the door quickly. Their kindness, efficiency and professionalism was very much appreciated! Especially from the Branch Manager, Sean.

Quick, friendly service from Scott. Appreciated the ease of doing a same day check in for a last…read moreminute rental. He was very nice and communicative. No lines too. In and out in 10 mins.

Rented a car on 3-17-26, Had a reservation but had to stand in line for 2 hours while the service…read moreagents worked with customers on new reservation. Got to the counter and it took 5 minutes to do my reservation. Problem was a lack of cars, computer slowdown and all the new reservations. Should have had a line for those of us who had already made reservations.

We have had a rental from this Enterprise facility three different times through a service they…read morehave with Crash Champions. The customer service was caring, and friendly, and got us on our way quickly. Our rentals have been clean snd well serviced. Thank you to the staff! Pam and Michael Friedman

The only enterprise we will be going to from now on! Thank you Michael & Brandon for the great…read morecustomer service and how you put your clients priorities first and go above and beyond. Everyone here in general is very professional and understanding of any situation.

Service was fabulous from the whole team, the car wasn't as clean as I would like it but was…read morecompensated for it so it made up for it. I will rent again when I come back. Thanks team you were the best.

Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

Wish I could give a 0 start rating! I had a terrible experience! I strongly recommend avoiding this…read morelocation. I rented a car in March, and four months later, I'm still dealing with unexpected charges. The whole process has been a disaster. The N. Gilbert location is far superior this one is just not worth the hassle. The staff is unprofessional, and the service is frustratingly unreliable!

Dylan has the best Costomer service got me into a quality car that was worth driving on my…read morevacation would recommend

Made a reservation....everything online says they take debit and credit cards and showed up and was…read moretold they don't accept debit cards anymore.

Had the worst experience. Had a confirmation number through Orbitz and drove all the way to get…read morethe car and they said they didn't have the car. Never again. I'll choose another car company.

I wrote a review for Avis. I did not say where it was…read more Mesa Gateway Airport. Cameron was the young man that helped us and made it a pleasant experience. We would use Avis again

Worst car rental experience ever! The battery in the car we…read morerented died the day we were to depart for the second leg of our vacation. We called Avis Emergency Roadside Service, expecting service like AAA provides. Ha! That didn't happen. The Avis ERS contractor did not carry batteries and told us not to turn off the car after he started it, and to go back to the airport to exchange the vehicle. It took us over 7 hours, much of which we spent in a hotel lobby, since we had checked out, waiting for the Avis ERS driver to show up. To its credit, Avis reimbursed us for the entire cost of the car rental plus $200. That was nice. But two days after we returned from our vacation, Avis had the gall to send us a bill for emergency road service! At the beginning of the rental period, Avis also initially charged us for an upgrade when it did not have available the category of car that we had reserved. That was an unwelcome first for us.

Do not rent a car from budget/avis if you want to get to your desired location. I had a…read morereservation for a month in advance in Charlotte North Carolina on Dec 12 and the location called me 10 mins prior to my 8am pickup time to tell me they had no cars. Customer service sent me to a second location and no cars. customer service told me there are no cars in North Carolina for rent on Dec 12th. Left me high and dry with a plane to catch in Atlanta. I paid For an uber and incurred twice the charges the rental car would have cost. Budget and Avis are not a rental car place to use ! Beware they don't care about their customers !

Returned my rental car in their return lot and left my keys as instructed in the drop box as they…read morehave no employees in the return lot. They checked my car in 3 hours later and charged me for it. Luckily I have pre/post photos and keep my gas receipts. They pull this scam 3/4 times I have to rent from them.