REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

If I could give a zero I would! We went down for vacation and got a car, well after driving for 10…read moremiles the service vehicle light came on so back to trade vehicles. First the guy switching vehicles was not nice and seemed annoyed by us not wanting to drive a vehicle for a week with a service light on. Second we load everything to the other vehicle, which was a serious downgrade from what we rented. Third my husband accidentally left his wallet in the center console. As soon as he realized it we drove back to the airport and lo and behold it was nowhere to be found! The manager on duty said they would look at cameras and did not hear anything back. After a week we called the customer service line. First person I tried to talk to hung up on me, second person told us we would get a call back within 24-48 hrs. We finally got a call back after 2 weeks and all we got is a "I'm sorry". I would highly recommend going through a different car rental company than this one. They do not hold their employees accountable or do anything to help.

5/20/26-5/27/26 Memorial weekend (week 2026)…read more Vehicle was being used by one of our Veterans who joined us for conversations with Veterans over meals. Service 5/5 Excellent non-reservation support from the store Manager and one of his associates. It was a holiday weekend and their inventory was almost non-existent. The Manager secured an economy car and had it ready in 10 minutes. The associate called me outside to perform the walk around inspection, perform final review and E-Sign outside on their tablet. The process was done quickly and we were off in record time. Thank-you Donatello (sp)? I appreciate you. Even without reservations (reservations recommended) Enterprise Rent-a-Car came through! Transportation for a crew, or just for you my friends- SYOY!

Busy lobby, they should have kiosk for waiting. They called someone before me. Didn't want to be…read morea Karen so I waited longer than needed. The car I rented was missing 3 hub caps. The windshield wiper blades (The rubber part) was flapping in the wind on the freeway. I was totally embarrassed to drive the car. Since I only needed to drive back and forth temporarily, I dealt with it.

Quick, friendly service from Scott. Appreciated the ease of doing a same day check in for a last…read moreminute rental. He was very nice and communicative. No lines too. In and out in 10 mins.

Denied my rental because of a small chip in my DL. Ruined my entire week and trip and cost me…read moreseveral hundred dollars in other cancelled reservations

Thank you so much for taking the extra time to work with us on our rental. Fabian thank you for…read moreswitching our rental around from Mesa Gateway to your location, since I messed up and reserved the car at the wrong location. Also, thank you Eric for taking your time with us on the check out and also on the check back in process. You guys made renting a vehicle easy. We'll be back to you on our next rental. Blessings, Rich and Marlys

So...yikes. I was ringing this location from 2PM through 5PM yesterday and could not get anyone to…read moreanswer the phone. So, I physically drove up to the location today (around 11:30) and I personally observed the ringing phones. There was a guy sitting behind the desk and two other employees standing around and not one of them attempted to pick up the phone. So, don't call to get information or help from this location if you need urgent help. Also, I had to use the restroom before leaving. I can't speak for the women's restroom, but the men's clearly hadn't been cleaned or inspected today. Businesses need to understand that dad's may come in with a toddler who needs to use the restroom and it would be nice to not have to clean the toilet beforehand. It's also just common decency for your patrons. I know none of this has to do with the actual car renting process, but customer service and general cleanliness are usually things people search for.

Nick is absolutely amazing! Great customer service, this was my first time renting a car ended up…read morefinding out we didn't not need it the night before and Nick assured me the morning I was supposed to be picking the car up that I would not be charged. Again amazing customer service! Will be back when I do need to rent again!

Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

We've always received outstanding service. Large selection to choose from. Every time we go on…read morevacation, we get a car from enterprise car rental on Main and Sossaman in Mesa.

Wish I could give a 0 start rating! I had a terrible experience! I strongly recommend avoiding this…read morelocation. I rented a car in March, and four months later, I'm still dealing with unexpected charges. The whole process has been a disaster. The N. Gilbert location is far superior this one is just not worth the hassle. The staff is unprofessional, and the service is frustratingly unreliable!

Update: After I contacted Hertz's customer service team…read moredirectly, they got back to me fairly quickly. They reviewed the situation and agreed to honor the terms of my original reservation, even though that agreement was never fulfilled because of communication issues between locations. While I did have to start a new rental agreement at a higher cost at the time, I appreciate that someone on their team stepped up and made things right on the back end. The follow-up was professional, and it's clear that once it reached the right people, they took the matter seriously. The overall experience was frustrating--but I do believe in giving credit where it's due. I've updated my review to reflect the resolution and hope the Mesa location takes this as a chance to improve how they handle customer communication moving forward. Original: I hate leaving reviews like this. I'd rather just quietly not return--but I hope sharing my experience helps someone else avoid the mess I went through. I had a prepaid reservation at this Mesa Hertz location for a weeklong rental starting May 30, 2025. Everything was booked in advance, confirmed, and priced fairly. But my flight got delayed and rerouted to Phoenix, so I called the Mesa branch around 11 PM to ask if I could still pick up the car a few minutes after their 11:30 PM closing time. The person on the phone said no, after-hours pickup isn't available. Okay--disappointing, but I understood. Then that same person called me back a few minutes later and told me I could pick up the rental at Phoenix Sky Harbor Hertz instead, and that they would just cancel the Mesa reservation. That seemed helpful, so I followed their instructions and headed to the Phoenix Hertz location. Except... they had no idea what I was talking about. There was no reservation transfer, and they couldn't cancel or override anything because the record still showed as active in Mesa. I was left stranded close to midnight--with my 75-year-old mother--and no rental car. Thankfully, the Phoenix agent Gabriel was kind, clear, and tried to help even though he couldn't override the system. That kind of service should be the standard. The next day, I went to Mesa to try and pick up my original rental. Instead, I was met by Matt, the assistant manager, who told me the reservation had already been canceled overnight. When I tried to explain that I had called the night before and even left a voicemail, he didn't bother to look into it--didn't check logs, notes, or try to verify who had spoken to me. He just repeated "There's nothing I can do. Call customer service." No effort. No empathy. Just passing the problem along. I ended up having to pay out of pocket for an emergency rental, then extend it through the week, which cost me nearly double what I had originally prepaid. Not because of anything I did wrong--but because someone at Mesa gave me bad info and no one else at Hertz took ownership. I usually stick with a consistent set of companies--my hotel, rental, and credit card brands are all chosen for a reason. But this experience has made me rethink keeping Hertz in that mix, unless they make this right. I've filed a formal complaint and am sharing this on other platforms. I'll gladly update this review if Hertz follows up and resolves it properly.

Prepaid 30+ days in advance and the vehicle they had for us had expired tags and no other vehicles…read moreavailable. Their solution was for myself to do a vehicle swap at sky harbor taking a van they had. They did not want to take any blame and unacceptable resolution that became my problem and not theirs as they did not seem concerned. Would recommend not renting with them as the reviews are not good with similar issues. I usually use National and will continue even if cost is higher. The Sky Harbor supervisor and team ended up being helpful but would avoid Mesa Gateway Hertz.

I wrote a review for Avis. I did not say where it was…read more Mesa Gateway Airport. Cameron was the young man that helped us and made it a pleasant experience. We would use Avis again

Worst car rental experience ever! The battery in the car we…read morerented died the day we were to depart for the second leg of our vacation. We called Avis Emergency Roadside Service, expecting service like AAA provides. Ha! That didn't happen. The Avis ERS contractor did not carry batteries and told us not to turn off the car after he started it, and to go back to the airport to exchange the vehicle. It took us over 7 hours, much of which we spent in a hotel lobby, since we had checked out, waiting for the Avis ERS driver to show up. To its credit, Avis reimbursed us for the entire cost of the car rental plus $200. That was nice. But two days after we returned from our vacation, Avis had the gall to send us a bill for emergency road service! At the beginning of the rental period, Avis also initially charged us for an upgrade when it did not have available the category of car that we had reserved. That was an unwelcome first for us.

Do not rent a car from budget/avis if you want to get to your desired location. I had a…read morereservation for a month in advance in Charlotte North Carolina on Dec 12 and the location called me 10 mins prior to my 8am pickup time to tell me they had no cars. Customer service sent me to a second location and no cars. customer service told me there are no cars in North Carolina for rent on Dec 12th. Left me high and dry with a plane to catch in Atlanta. I paid For an uber and incurred twice the charges the rental car would have cost. Budget and Avis are not a rental car place to use ! Beware they don't care about their customers !

Returned my rental car in their return lot and left my keys as instructed in the drop box as they…read morehave no employees in the return lot. They checked my car in 3 hours later and charged me for it. Luckily I have pre/post photos and keep my gas receipts. They pull this scam 3/4 times I have to rent from them.