We were very pleased with the exceptional service we received from National Cremation Service. My dad passed away late in the evening, and had purchased a plan from them, so I had no idea what to expect. Within our initial phone call, two nicely dressed gentlemen in suits came to pick him up right away, and did so in a very respectful and dignified manner. I received a call from Randy the next morning, he offered his deepest condolences, and he explained the process clearly and answered all of our questions. He was very empathetic and professional and responsive to our needs. We opted for a viewing, which was held at the Garden of Prayer Funeral home, which was a beautifully maintained and elegant facility. Randy greeted us warmly upon our arrival, and escorted us to see our Dad for the last time. Dad looked exactly as we remembered him, and so peaceful. It was clear he was prepared with the utmost care and respect, and that comforted us so much. Due to the pandemic, we had limited time to visit, but Randy was so gracious with us and did his best to accommodate us to the best of his ability. It is clear that Randy has a passion for what he does and this meant so much during such a difficult time. Dads ashes came back to us within the timeframe he promised and delivered with the utmost respect. This is a top notch service. Everything was executed seamlessly with empathy, care and respect. I highly recommend Randy and his team to anyone needing this service. Thank you Randy, you are truly the best. read more

Looking at all the reviews people have made for NCS, I'd like to point out Randy Holland is mentioned in almost all of them and for good reason! I lost my father during the midst of the COVID-19 lockdowns and I was stuck in a different country on the other side of the world. Randy was my go to person for all things and with my mom so upset from the loss of her partner for 60 years, it was a comfort to have him on this side and to know he was there for our family. He immediately earned my confidence and respect. He took wonderful care of all of our needs and made this as smooth as possible. To be on the other side of the world, kept away from family is hard enough, I felt Randy became a member of the family and didn't just get us through this time, but comforted us to the point where we gently glided through this transition (to the extent possible). It is not that he is just a consummate professional, he texts, calls, and checks in on you because he cares. Yes, he will provide you with updates on the status of your loved one... but what he provides is so much more than that. He is a coordinator, a friend, a counselor, and he becomes an extended family member. I can not recommend him enough. If you want someone that will take care of you like family, you want NCS and you definitely want Randy. read more

I have to say that William (Randy) Holland from the Riverside, CA office is the man to take care of your loved ones services. When a family is mourning the loss of a loved one and someone like Randy steps in to take care of everything, it makes the process so much easier. My dad passed away in January 2021 amidst the Covid-19 pandemic. It was difficult enough losing my dad, but losing my dad during the pandemic was emotional for us just because of the back up of people waiting to be handled. Randy reached out to us when he knew we were hurting and he stayed in constant communication with us to let us know what was going on every step of the way. I can't even begin to tell you what this meant to us. As busy as Randy was during this period of time, he always answered my phone calls or text messages. I know the poor gentleman couldn't have been getting much sleep with the amount of people passing away from Covid-19. My dad was a Veteran. Randy also handled everything with the Riverside National Cemetery/Veteran's Administration to have my dad interred there. We didn't have to do anything. You made this process flawless for us Randy and I will forever be grateful to you for that. God bless you kind Sir. read more

This is hard to write because I'm still grieving the loss of my Mom. She had passed on December 5th, 2018. My mom had no arrangements planned. We only knew she wanted to be cremated. I live 16hrs from her and my brother is in the army, in Kuwait right now. I was completely lost and didn't know what to do or where to even start. I was giving the number to contact Randy. Randy expressed his sincere condolences and walked me through the process. He was there every step of the way and didn't always just talk about my mom. We would talk about other things, which was comforting. He wasn't that creepy funeral director that only talked about death, which was nice. He would check up on me and see how I was doing if he didn't hear from me for a couple days. My life was completely upside down and talking to him would make everything feel better as much as it could. He is just the regular down to earth guy that really enjoys helping families in their most difficult time, as well as his community. I defiantly recommend Randy to any family going through the loss of a loved one. Thank you Randy for being there every step of the way for me, my brother, and sister in law. read more

On the evening of November fourth my Father, mentor and best friend passed away. Currently, I am stationed overseas. I went home to see my Dad in September where we discussed his wishes for when the time came. Randy and his team at National Cremation did more than just fulfill them. Even being thousands of miles away, Randy made me feel as if I were there right beside him, my Mother and Sister throughout the entire process in fulfilling my Dad's wishes. Omy and Damian were the two gentlemen who came out to pick up my Dad when they saw the Flag draped over him that my Sister and Aunt placed on his body, they played Taps out of respect for the Man they came to take. Words alone cannot express the overwhelming gratitude and appreciation that my family and I have for Randy and his Team, thank you from the bottom of our hearts for making an extremely difficult time go as smoothly as it could. May the Lord bless you and everyone at National Creation. read more

If you are in need of cremation services, look no further. Randy Holland is one of the most knowledgeable, professional, responsive and caring people I've ever met. Those attributes are important in any profession, but they are especially important when caring for your loved ones. During a very difficult time, Randy guided me and my family through the process with the utmost dignity and respect. From the moment I first contacted him, he was always available to answer my questions or to provide guidance and support. Day or night, weekend or holiday... he ALWAYS answered his phone. It was so comforting to know that Randy was there for us. As a member of the military for over 32 years, it's incredibly important that this process is carried out with the highest degree of honor and integrity. When my time comes, I can only hope that Randy, or someone like him, will take me to my final resting place. read more

In June our grandfather passed away. We were referred over to Randy at National Cremation Service to help us with our arrangements. I just wanted to take a moment to say thank you, again for walking us through every step of the way and making yourself available at any time for questions, comments and concerns. Randy was the most professional and supportive through the entire process. He handled all of our wishes and requests in the utmost respectable manner without hesitation. He has a way of turning a difficult conversation into a friendly conversation which made it a little easier to handle taking care of paperwork. On behalf of myself and my family, Randy, thank you, for being so friendly and compassionate and thank you for calling to check in on us recently. Your passion for your profession through your kindness and caring did not go unnoticed. We definitely recommend your services. read more

In a very difficult and emotional time of my life, Randy was both professional and compassionate. He accommodated me by meeting on Saturday, when their office is normally closed. He was also careful to explain everything to me in detail and making sure I understood the policy and procedure. One of the things I appreciated most was his transparency and honesty. He did not try to take advantage of my emotional state and up-sell me things I really did not need. He let me know that it could take between 10 to 15 days for the cremation and the spreading the ashes at sea to be completed, after which we would receive the certificate indicating when the ashes were spread. He handled the paperwork with the Social Security office and was available for anything else I needed. At what is an extremely stressful time for most people, Randy was truly a Godsend. read more

National Cremation Service Riverside took great care of all our families needs in the most dignified way. From our initial meeting Randy/Latasha were informative, expedient & thoroughly explained the entire process answering all questions that were raised, showing patience, kindness, empathy and respect for our loss. He explained all options for our loved one ..... I felt extremely comfortable after my initial meeting and throughout whole process.... They informed me every step of the way. The best part they're very open and honest about what you can expect from their products & services. I must say to anyone looking for dignity and respect in all areas please call them first! It was an effortless and convenient way to handle the end of life experience. read more

Unfortunately, this is the second time I have turned to National Cremation Service and Randy Holland for assistance in the last year. Remarkably, when I called Randy for the second death (my aunt) in my family, he remembered me and was very kind. He met me at the office when it was convenient for me, was very polite and helpful. As he did in the first instance (my mother), he called and checked on me in a few days. This is truly great service. I must also give kudos in another area. My aunt passed away on July 4th, a time when you would normally expect to wait for mortuary service. They arrived promptly and were very professional and helpful. It seems like a small thing but it actually wasn't. I would certainly recommend them. read more

Our family didn't have a pre-need plan in place for dad, and so with only a few days to prepare for his passing, I was really nervous about how to go about things. Fortunately, my first and only call was to National Cremation Service-Riverside. I was pleased to find that top-to-bottom the care team is kind, relatable and available for every question. Randy Holland, the location manager, has an exceptional gift for knowing just the right things to say and do to provide knowledgeable and compassionate support. When dad passed a few days later, it was such a relief to have Randy's guidance as a genuine expert and a genuinely humble person. I had nothing to be nervous about at all! I definitely will consider NCS-Riverside again. read more

You never want to have to call a mortuary but National Cremation in Riverside made as easy a process as one could hope for. William "Randy" Holland and staff are great! Randy literally heard from me on one of the worst days of my life. He was kind and took his time to make sure that I understood all that was involved. No hidden fees, double talk.They treated my brothers death with the respect it deserved. He kept me and my family up to date with every part of the process. He was there when we went to pick up my brothers ashes. It never felt uncomfortable for me or my family. When the day comes, I would suggest calling Randy and his staff at National Cremation Service. You and your family will be taken care of right. read more

On Memorial Day my step father passed away. As hard as it was to move foward with things that come after the loss, we decided to have National Cremation Service help with the cremation. They helped us from start finish with all the paperwork we needed to complete. We really only dealt with Randy Holland who was on point with everything. His patience and thoroughness was exactly what we needed during that time. Everything he did was more than I would've expected and it took customer service to a whole new level. This is one of the few reviews I've written but I felt compelled to share. If anyone finds themselves in need of these service for their loved one give them a call and ask for Randy. read more

When I got the phone call that my mom had unexpectedly passed, it threw me into the biggest maelstrom of my life, one that I'm still trying to navigate. This service took care of everything for me, and did it with more empathy and respect than anyone can ask for. I can not recommend this service enough to those who require it. Randy really goes above and beyond his job description, and I can't thank this group enough for all that they have done for my family and I. I would be more verbose in my commendations, but frankly I can't handle thinking about her death right now so I'll leave it at this--you won't regret allowing Randy to take care of your departed loved ones. read more

I want to thank the team of Randy and Latasha from National Cremation Service. From the moment I called and Randy answered the phone he was sincere and kind. During that phone call he helped me set up an appointment with him to take care of the details of my Husbands burial. The following day of our meeting, Randy reached out to me to make sure all my questions were answered and again reviewed the whole process with me to make sure if I wanted to make any changes. Great service and made me feel so comfortable, that I set up my own cremation in the future at National Cremation Service. Thank you Latasha and Randy. read more

I can't begin to thank Randy and his staff for an amazing job they did for me and my family after the loss of our precious son. Randy explained everything step by step so there were no misunderstandings. His bed side manner was incredible. He was so kind and gentle with our family and our needs. I received countless calls and texts asking how me and my family was doing. There was such a weight lifted off my shoulders on the arrangements because Randy and his time took over and made this difficult process so easy. If you are ever looking for this type of service I recommend them 100%. Thank you, Debra Maselow read more

My brother unexpectedly passed away earlier this year. Randy Holland was incredibly kind and helpful throughout the whole process; we would not have been able to navigate without him. He truly cares about helping families, and his warm personality and kindness offer comfort and safety during an otherwise very dark time. He is incredibly professional and knowledgeable. Six months later, Randy continues to care about our family and remains ever so helpful. I hands-down recommend National Cremation Service and Director Randy Holland to anyone in need of this type of service! read more

On 7/31/2020, I was visiting National Cremation, I would like to say the office in Riverside on Brockton Ave, the Manager Natalie Brewer is so understanding, patient, funny, friendly, I had a blast talking to her and her receptionist. It was like hanging out with the girl's sharing story about our kid's, animals too. As well as getting the information of why I was there. I had for a moment forgot why I was there from laughing about our kid's and what they tell us when we're out and about being nosy . again nice, sociable business place Thank you, Cynthia read more

Randy you are absolutely wonderful. Thank you for your patience and your care for my brother. You took even our smallest requests to heart and never made us feel like we were a bother or that our requests were a hassle. Our family are big believers in the Lord and truly believe you were sent to us in this horrible time because he knew you were just what we needed. You really have a gift and we will never forget you. Thank you from the bottom of our hearts for making this horrible time in our lives just a little bit easier. read more