Six months ago, Contact Carpet supplied the flooring for our newly constructed home. The builder…read moresent us to Chris, who helped us select flooring that was attractive and could be installed on a tight time frame. The installers did a great job, especially on the stair runners. The binding is perfect. Fast forward to today. We have decided to add a closet in the carpeted basement. I called Chris to ask how to cut back the carpet for the construction. He responded with written instructions and a diagram on how to pull back the carpet with no cutting and an offer to come back and reinstall it when the construction project is finished. Service could not be better.

We completely carpeted the second floor floor of our DC townhouse as well as the steps leading…read morefrom the second to first floor. The customer experience from beginning to end at Contract Carpet was as pleasant a business transaction as we have had in recent years. Don't judge a book by its cover. From the outside, you find yourself walking into a nondescript looking warehouse in a backwash area of Beltsville , Maryland off US route 1. Once you walk through the door, everything changes. You find yourself in a clean , modern , well lit show room with a large variety of carpet samples easily accessible for your relaxed perusal. Michael, the sales person, was available to answer questions in a clear and helpful manner without exerting any pressure to buy anything in particular. This was followed by a fair and accurate price estimate with no hidden charges and excellent quality installation by courteous, hard working, and skilled installers. Michael then followed up with us to make sure that we were fully pleased with the carpet product delivered and the installation experience. By this time you should be able to figure out that we would recommend Contract Carpet without qualification to anyone looking for quality carpeting or flooring. Maury L.

I was disappointed that staff handled and moved all of my hanging clothes without asking or even…read morementioning it afterward. The clothes were hanging up, not on the floor or in the way, and there was someone home who could have been consulted if there was a concern. Instead of simply asking for any items to be moved, they chose to touch and rearrange my personal belongings without permission. I found this unprofessional and disrespectful of my privacy and personal property.

I saw Bethesda Carpet Palace recommended by several neighbors in a local Facebook group when…read moresomeone asked about stair runner installation. I needed a stair runner installed so I brought my family to the store on a rainy weekend day. The staff was friendly, welcoming, and helpful. My pre-K kid had a great time at the store, there are countless carpet samples to look at and touch! The amount of options to pick from is impressive. We left with a few samples, and it was easy to schedule the measurement. We have an old house with unusual stairs/posts, but Ali helped us figure out what made sense for the reveal and aligning it well. The quoted price for materials and installation was reasonable and transparent. It was easy to schedule installation and they did an excellent job. I can see why many other families recommended them in my local Facebook group, and now I'll be doing the same!

We love the new carpet in our guest room and the price was very reasonable…read more A professional local company that we will do business with again!

I had the carpeting in my condo replaced (stairwell, hallway, linen closet, 2 bedrooms and…read moreclosets). The workmen showed up on time at 9 am and completed the job by 4 pm. The installation was flawless! I have looked at every square inch and the job was done perfectly. I am extremely impressed and recommend this company without reservation.

Happy with the product - beautiful carpet in our basement, but had a few issues with the salesman,…read moreJonathan especially. We had this all done at a really busy time for us (in hindsight, this was the mistake on our part), as we all know that these days, if you want good-quality work with installs/contractors, you have to micromanage and helicopter it, it seems. We took his word for it on a couple of things and shouldn't have. When he came to measure, I pointed to a spot where there is a dip in our basement, he said they would repair it upon installation. I was at work when the carpet was installed, and when I realized a couple of weeks later that the dip was still there, he tried to gaslight me - saying they would never agree to repair something like that, as it is not something they do since it would be concrete work, to repair a basement foundation issue. He said someone would come check it out, but they never did. It's been 2-3 months now. I had also asked him, while he was at our house, how much would need to be moved/put away. He said, "you don't have to worry about anything but just the little things and anything breakable". My husband questioned this the night before installation, as he noticed the contract stated that most things needed to be cleared, but I told him not to worry about it because Jonathan said we didn't need to. The crew tried to charge us extra fees for having to move stuff or said they would come back another day after we took care of it, but they then wanted to charge us $200-300 for not getting to do the job that day. We fought back on this, so we ultimately did not pay this fee. Jonathan was very condescending throughout this whole experience, playing dumb and somehow forgetting what he said to me. Don't trust what he says and just read the fine print.

I am sorry to say that I have read reviews, from Bodes that I am one of the unhappy people that…read moredealt with this company, and I am very dissatisfied. From the very beginning , I should have been made aware of certain things when I picked out my LVF. I also got carpet in one n my rooms. Everything was wrong. The order, the installers, the carpet. All of it was done in a rush. The floors have jagged edges. The people that came by to look at the flooring which was done wrong said it makes it look more authentic. The carpet couldn't be laid properly in one area, because the base board to secure the flooring was glued down, to secure the floor, and as a divider. Therefore they couldn't get the carpet secure, under the base board divider. How do u hold down the carpet when the baseboard was glued down? Just a terrible experience from beginning to end. I wouldn't recommend Bodes Flooring to anyone. Just a bad nightmare! I spent quite a bit of money doing the whole house, and I was just another number. So as I said earlier, there are too many flooring companies, and I would not recommend or pick Bodes.

Horrible experience at Georgetown carpet. My salesman Tim pretended to be so kind and knowledgeable…read morebut lied to me , ripped me off and took advantage of me. The installation was not done well and was sloppy with many mistakes. I would not recommend this carpet store to anyone and I will not be doing business with them ever again.

I'm not sure i have ever posted a review but after today's experience, i felt compelled to save you…read morethe trouble from visiting this store. The employee could not have been more rude and difficult. Requiring me to ask 50 questions to make sure that it was a complete quote. Oh, you want it delivered (a 24' long rug!)? that's another $xxx. Oh, you want us to put it down in the room? that will cost extra. oh you want binding with that quote? not worth the headache. clearly did not want my business. Good thing is that Ali just around the corner at Carpet Palace could not be nicer and pricing just as good. Pass right on by this place. No idea how they could stay in business with customer service like that.

Mitch provided immediate and thoughtful service when I needed my carpet in my basement replaced. He…read morewas timely and thorough in assessing the project and up front and direct around cost and timing. Very much recommend him for your floor and carpet needs.

I went to the Carpet Yard in McLean two weeks ago to buy new carpet for my family room, hallway,…read moretwo stairways and master bedroom. The person there helped me narrow down some choices and allowed me to take home samples. I came a week later to return samples and to schedule for carpet measurements. The person I was working with didn't show up on the scheduled date and time. I called twice to try to find out what happened, leaving messages both times. I did not hear back. I will not be going back. Carpet Yard just lost a substantial sale.

They refinish our wood floors 6 months ago and i have more visible scratches and dents than I did…read moreprior to refinishing. AG agreed to come back and look since I complained about this but they say it's just aesthetic and it's caused by my dogs and children. But the same dogs and children lived in the house since 2018 so it shouldn't be worse than before. The fact that I'm going to have to refinish my floors in 2-3 years is absolutely infuriating given the cost and inconvenience of getting wood floors refinished.

I highly recommend AG Floors! They were referred to me by my realtor, and I'm so glad I asked him…read morefor the recommendation. Not only did my floors turn out beautifully, but the team at AG went above and beyond expectations. There were some major unforeseen issues involving the removal of concrete subflooring that was crumbling and not deemed stable enough to install the new floors over (which was the original plan). The extra unanticipated work to fix this issue took 3 days, but did AG charge me even a dollar more than my original quote? NOPE!! I was charged the original price AND the job was completed on schedule. This is a prime example of a business that truly cares about their customers. When I saw my new hickory floors for the first time they took my breath away. Thank you AG Floors!!

I wanted some old carpet to put on the ground under my above-ground swimming pool. I called around…read moreand some dealers said no, others wouldn't return my calls. Khan from 111 Carpets did call back, said he would be glad to accommodate me (it saves hauling it to the dump), told me where to pick it up (jobsite), and helped me load it into my car. The carpet is not fancy but it met my needs, and the price couldn't be better: free! Of course, my house interior needs better carpet than that and when I need it I will call Khan again. He treated me well.

We decided to replace the in our home, and started in with the daunting process of selecting our…read morecarpet, and the company from which to purchase the carpet and installation. We figured out what carpet we wanted, and then started shopping around for the lowest price. We tried Costco's contractor. We tried Empire. We tried Luna. We tried Lowe's. We tried Home Depot. And then we tried 111Carpets. BINGO!!! Here are the benefits: *They are primarily a shop-at-home service, but they do have a showroom open by appointment. Which means, you can shop however YOU prefer. (We opted for the in-home, similar to Empire or Luna.) *There is absolutely NO pressure to sign a contract on the spot (unlike with Empire or Luna). * They listen to the customer. The gentleman who came to our home was incredibly knowledgeable, listened to what we wanted, and didn't try to persuade us that we wanted anything other than what we told him we wanted. *NO SUBCONTRACTORS. *No crazy waits while your carpet gets ordered like with Lowes or Home Depot, or many of the other smaller shops. *Added benefit of having a local company to call in the unlikely event that anything goes wrong. Having local service is SO important. 111Carpet also has an A+ from the BBB. *They were able to beat the lowest price we had gotten. If I EVER need flooring ever again, regardless of how big or small, I will only make one phone call. To 111Carpets.