During the Covid-19 crisis Jasmine helped us immensely …read more Our new insurance policy was terminated due to maintenance issues. Even though the issues were resolved quickly they ended the policy. Jasmine got them on the phone and was able to show them we had resolved all issues. We showed photo evidence and prior roof permits. She eventually was able to insure our new home for both home & earthquake insurance. Now our new investment is safe and I'm able to sleep well at night. I hope your daughter has a speedy recovery.

no te ayudan en nada nomas pagas para nada y agendas citas y nunca se comunican contigo tienes que…read moreandar peleando y tu marcando para poder resolver algo

I've been getting my insurance from this place for years now and I have to say that it has been…read moregoing smoothly so far. Cindy is very nice about the whole process. explain everything in detail.I definitely recommend this place to anyone interested in good customer service and good price.

First of all I want to clarify that the other review on this location is from one of the agents…read morethere and ironically enough it is the very agent or the "office manager" as she is called, that i am on here to complain about. I warn you that yes this agent was very nice when i showed up to set up my insurance coverage on my brand new vehicle, however, now that i called her to tell her she made a mistake on my coverage her attitude changed completely. I went in to add my new vehicle to my parents policy and since it is leased i needed full coverage and of course renters insurance ( because i cannot work without a vehicle). The problem is that in the initial set up of coverage i assumed she had included renters insurance since i specifically said the car was leased and that i did need renters insurance, she herself specified that full coverage was necessary and she is ,after all, the Office Manager right so wouldn't it be logical to assume renters insurance is also necessary? right? no? Well the renters insurance was never included and i failed to check for it until this weekend that an incident occurred and i needed to rent a car while they fixed my car. Now i find out i do not have renters insurance so i call my agent Cindy Chang (you know,the office manager), and i let her know that there was a mistake made on the policy and if she could help me fix it and maybe write a note that she simply didn't add it by mistake or something to that extent so that i can get some help here. She said no mistake was made and that the coverage was just a mirror image of my last vehicle , which is incorrect because my last vehicle was a salvaged vehicle and did not have full coverage. I am venting now i apologize but the moral of this session is that all she did for me was add the renters insurance to my policy now, what she should have done when i asked her to initially. simply put, she refused to accept she made a mistake and didn't try to help the situation at all, she seemed upset at the fact that i told her she made a mistake and was very short and quite honestly no help at all. So no, DO NOT GO TO THIS OFFICE FOR INSURANCE COVERAGE BECAUSE THEY ARE NOT MUCH HELP AFTER YOUR INITIAL SETUP AND THEY WRITE THEIR OWN REVIEWS ON YELP WHICH IS QUITE FRANKLY,DISHONEST AND SAD! maybe if you were more help people would leave nice warm reviews on here about how you helped fix a mistake you made and how you were able to work something out....or you know something like that, i wouldn't know because I'm still screwed because you don't listen and you don't take kindly to being told you're in the wrong. you only get one star because yelp is forcing me to but what i really want to give you is an IOU star for when you get it together.

Steven is the best! He makes the process so easy and quick. He is always looking for the best…read morecoverage at the lowest price possible for me. I leave the country for months at times, and sometimes my auto insurance needs adjusting. He is always able to do so for me and informs me which is the best way to save money. I was referred to Steven by a friend of mine and I have been going to him for two years and counting. Highly recommended!

Definitely come here if you want to save money on auto insurance. Steven is very professional and…read morewill do his best to find the best rate.

My wife and I have 5-6 cars in the past 9 years, all of insurance got from Janet who gave us really…read moregood price. She is a easy going preson, patient and friendly. I really recommend Janet if you want to get auto or home insurance.

Talked with Janet at this business in the morning. Brought my information for her to get a quote…read morefor auto, home and umbrella insurance that same morning. She stated over the phone as well as in person that she would have a quote for me by the end of the day. Called her just before closing since no quote was provided. She said that she was very busy and would have a quote by the next morning. Still no quote by the afternoon the next day. Don't waste your time here, lots of good insurance agents elsewhere.

Stellar service! This is a full service agency with a wide variety of insurance products and…read morefinancial services. The folks here are very responsive and always go above and beyond. I've recommended them to many of my friends and family who have been very happy with their service. Highly recommended!

Worst service ever. We contacted the Hill agency as our agent no longer handles small group plans,…read moreand our previous plan was terminated. I was assigned to Christy Hill. Ms. Hill corresponded with me primarily via email. She gave us two quotes and the link to sign up via the internet. Halfway through the registration process we determined that the first plan would be a better fit than the second. I asked Ms. Hill if there was a way to change the plan selection without having to go through the registration process all over again. She told me that I had to start from the beginning - which later I found out was not the case - more work for me and none for her. Every single time that I called with a question I went through the voice mail prompts and left a message. I followed up each phone call with an email requesting that Ms Hill answer a few questions for me. After leaving a total of 6 phone messages and 4 emails I finally reached Ms. Hill. When I asked her why she had not returned my calls she first deflected by saying that I must have used the voice mail system incorrectly. When I challenged that by saying that I had pressed the # to be connected to her cell phone and left the messages on that device she said "Look, I don't feel like getting reamed today. If you don't like my service use someone else" and then HUNG UP ON ME. Never have I ever heard such an unprofessional response. Even if I had been "reaming" her, which I was not, I was calling her out on her unresponsiveness, a professional doesn't ever treat a client that rudely. Some background: I am a very vibrant 60 year old who has worked in both the service industries and customer service prior to my retirement. In the initial contact, I explained that the reason I had been terminated by my previous health care insurer because our group became too small. Although I had been reminded of this on Jan 20th, my son died on Jan 29th and I was so distraught that I forgot to replace the policy. On 3/1 my medical coverage was canceled. Knowing that I would be uninsured for a minimum of 30 days, I was in anxious everything handled in a timely manner. So even if I had been rude, which I wasn't, strong maybe, but not rude, Miss Hill treated a grieving mother like dirt. I called Blue Shield and selected another agency to take over our plan management and made a formal complaint.

Angee or Justine,…read more Not sure what ur name is, but scam is her game. After losing my business, I tried to negotiate payment methods or modify my membership so I could keep my family insured. She proceeded to show me a plan which was very fair. Upon issuing payment. I was never enrolled in said plan, nor any member on the application. Don't trust this agent, Hope, Justine, Angee or Anger? I don't care what her name is. She will take your money and run.

She's professional and personable. She went above and beyond to cancel my old insurance and get me…read morerefund in a week. She saved me $200 a year on our car insurance.

Get to the point insurance office, they handled what I needed within 15 minutes. The office has a…read moreno frills interior which keeps the costs down and the prices in the same area.

Wanted to thank Cruz Roblero, for the awesome customer service,very professional always answered…read moreall my questions and gave me all the information I was looking for, if you need any type of insurance this is the person you need to talk to he will get you the best quote out there very trustworthy,well informed polite and educated. I just bought a car and also added my previous car and he was able to get me the best deal out there thank you once again for assisting me.

The lady that answered the phone call and instead of resolving any issue or answering questions,…read moretold me to go and figure it out yourself and hung up while also blocking my number. What kind of agency is this? Even when I asked for a manager or supervisor that can help her incompetence she shut me down and said NO. NEVER using this agency again and I will make sure all my folks that I have recommended leave and leave reviews for this. CUSTOMER SERVICE COMES FIRST!