My agent is the best agent ever! I highly recommend Ingrid Shen from Auto insurance department. She…read moreis very professional and always responds to my calls and messages promptly. Moreover, her customer service is excellent.

Highly recommend! I truly appreciate Ms. Susan Wu. She is…read moreprofessional, patient, and incredibly knowledgeable about health insurance. She guided me through every step and made the whole process so much easier. I'm very grateful for her support and expertise!

Nice, fast, and professional. Pls come to see Vivian for more helps…read more New location at 9324 Garvey Ave, Ste F, S El Monte, CA 91733

This place got the best price in the Area, Chi Trang and chi Khanh always find the best price for…read moreme and my friends. Anytimes i need help Just sent a text, problems resolved with in minutes. Highly recommend this place for those who are paying too much for their insurance.

I just turned 30 and I figured it's time to look into life insurance. I decided to hit up my friend…read moreLinh to get more details and weigh my options. I scheduled a meeting with Linh and Vi. I came in on Saturday morning. Linh greeted me and sat me down with Vi. She was very beautiful and professional. She introduced herself and started asking questions about me. Starting off with age, profession and martial status. She dove deeper and I was comfortable with it. I am not married. I don't have any kids and assets. She picked 15 years pay Whole Life. Let me explain this more. This policy is a 15 pay life. After 15 years, the policy will be paid off and there will be interest and cash value paid into the policy. Interest rate is 3.5% or more based on economy. Interested earned on this policy is tax deferred soI don't have to pay taxes on the money I earn! I was very informed during my interview! I highly recommend talking to Vi or Linh.

The worker at this location need to work. They are not doing their job. I call multiple times and…read morenot able to assist anything with my policy. I would recommend you all to go somewhere else if your assigned agency is at this location. I had already switched to other locations.

Very friendly customer service Agent Rolando explain…read moreinsurance very well if anyone need insurance call state farm they explain very thing in detail

The office staff at State Farm has always been very helpful. They all go above and beyond to…read moreprovide the most current insurance needs for me and my family. One more important service this office provides is giving back to the community. Ben Tran is either holding free community pizza parties or providing free backpacks filled with school supplies for school children in the community. I highly recommend his office for all your insurance coverage needs.

Appreciate Lisa give a very professional help to customer she is truly likes help people and she…read moreis very experienced.

Judith was very professional and answered all my questions clearly and promptly. She even went the…read moreextra mile to check up on me to see if there was anything else she could help me with later on in the day, which I appreciated. All in all I am very pleased with her customer service.

This time Peter answered the call. He patiently listened to my explanation and said he would help…read morecorrect the information. After the correction was completed, he also sent me a text message to confirm. I truly appreciate Peter's help and professionalism. I also wanted to make sure you are aware of this situation and to express my thanks for Peter's assistance.

Daichi Nakagawa responded quickly to my request for an auto insurance quote. He was able to provide…read moreme with a breakdown of coverage in writing. I found him to be professional and informative.

Told me the cost would be around $325 over the phone but when I arrived it was $600. That's fine…read moreusually but once I questioned him about it he basically said he was trying to make money and I was wasting HIS time. Someone needs to teach Sam that not every customer will buy in his field and shouldn't be telling the people who pay his paycheck that we are wasting his time. Would not recommend. I wound up buying insurance with Insurance Online for a much cheaper price.

I've been with this company for many years and I always receive prompt, professional service. Today…read moreI interacted with Sam who clearly explained to me the details of my auto policy which is something I've put off adding to my premium for years. They runs a wonderful service and I'm a very happy customer!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed…read morethem. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further.

Needed help and called them last week on Wednesday and then they said Friday, I called back on…read moreFriday they said Monday, same thing happened again called they saying they'll call Wednesday never got a call back terrible service.

I wish I could give zero stars, but Yelp wont let me…read more I signed up with this location a few years back and the only reason why I went with them because of a guy name Ben that works there, he is the only one I like. However the last several months State Farm and this office has failed. Every month my bill was different, I called in to change my address 10 times, they decide to change it on the 11th time, REALLY! I had to make a payment on 9/9/13 for my policy and I have called there office 3 times a day to reach Ben to pay my policy and no one has called me back. Yesterday I called and talked to the main lady Wendy and she said ill call you back at 2 pm when the computer system comes back up. Well I get a call this morning saying well I looked into your policy and you have a past due balance, NO SHIT, on one will call me back to take payment. Then she has the never to say that my policy is going to cancel today, thanks for nothing. If I never called yesterday I would never known that my policy was being cancelled. So goodbye State Farm and hello another company who is going to care and call there clients back. Also beware when you call all the women who answer the phone is rude and will give you a attitude when you want to leave a message with someone.

美丽的地方 非常的care care的很好…read more办公室美丽的 很好的健康保险协助 非常的细心 十分的美好 Take care of my health insurance Amazing office environment

Terrible customer experience. The Lady whose in workplace #7…read moreis extremely rude, arrogance She speaks in a sarcastic manner and occasionally makes a mocking sound. I can't believe why she would treat incoming customers with such an attitude. If she hates others so much, then she should leave this job instead of staying there and bringing unpleasant experiences to others, unless it's some kind of peculiar hobby of hers Don't go this place, it will just make you day bad. Update to my review: After reading the business's response, I feel it is necessary to clarify what actually happened during my visit. At the APAC Rosemead location, "Jojo" responded to my question about rising insurance premiums with the following statements: "Then don't work." "Get divorced then." These comments were delivered in a sarcastic tone and accompanied by laughter. I was not asking for tax or accounting advice. I was asking a reasonable question about health insurance costs and expected a professional explanation of options. The issue was not policy limitations, but the manner in which the interaction was handled. Being mocked while seeking healthcare assistance is unacceptable, regardless of scope of service. I am sharing these details so others can make an informed decision.