I don't understand this comment because it makes no sense at all: "Nationwide doesn't understand why a customer would try to hold us responsible for something that happened with another conpany. We are not responsible for a technican that referred one of his family members to provide some sort of service. The technican in question has been terminated from Nationwide." So I am to believe there are two Nationwide Carpets in Woodbridge VA, and this incident happened "with another company" but, still the "technician in question has been terminated from Nationwide," which admits the connection. Also, a week after I posted this review, Wayne the Pain called me and offered to pay back what he owed to me through the Small Claims Court if I would remove the post, and I agreed. I am still waiting for Wayne the Pain to pay back the amount owed, plus interest and court costs. That is the resolution sought then, and now. Therefore, I don't know why he would do this if he and his brother, who was then the owner of the business, now have nothing to do with Nationwide Carpet Cleaning. read more

Nationwide carpet cleaning arranged to be at our rental townhome on a Saturday. They showed up on time, they throughly explained the process and went to work. We are absolutely amazed at the results. We have a rental townhome w 15 years of dirt and grime embedded in the grout-well today you would never know. They were professional, expedient and the results are jaw dropping. We will be using them after every tenant going forward-total game changer for the grout and tile-looks brand new! read more

I hired the company a few months ago to clean my carpets. I had a value-pak coupon for $189/entire house but, in spite of that, the estimate came to over 1K; we negotiated it down to $380. My house is pretty clean and I have before and after pictures as evidence but I was in a hurry and should have said no. I also had big wrinkles in my carpet which Home Depot was going to restretch for $200. Tony noticed them and informed me that steaming the wrinkles for $100 was superior over restretching. Twice he came and twice the wrinkles, plus more, are present. I have before and after pictures as evidence. His wife/partner said she can either refund me the $100 or clean 3 inexpensive throw rugs. I agreed to this but when Tony returned and said he will only do 2 or refund the money so I agreed to the later. 3 calls and a letter later, no refund ever came. I even offered to drive to their house to get it. Were the carpets cleaned adequately? Yes. But he was unprofessional, rude to me and verbally abusive to his nice wife and partner; plus, did not live up to our agreement. Can other companies, with less hassle and more professionalism clean carpets? Yes. I would warn people not to use their services. And I am still out $100. read more

I was really disappointed by my experience with them, because they came highly recommended and Debbie was really nice on the phone. I asked for one of the promotional specials, at a cost of 149, and was very surprised to get a bill for 290. I was in the hospital when they came to do my carpets (having a baby- they knew I wouldn't be home), so I am responsible for not being present to police the work. But they didn't bill the promotional rate and then also convinced my mother, who opened the door for them, to get scotchguard without explaining the difference in price. Obviously I should have been there, and god knows what my mother was thinking (the carpet is old and has spilled nail polish etc- NOT something to make a big investment in), but I think it was really irresponsible to try to sell someone other than the homeowner on expensive extras. Afterwards, we talked about it several times by phone but each time, they said they would call back, and never did. The work was good, but be very careful that they don't try to sneak in extras- in my case, double the agreed-on price. read more

DO NOT USE NATIONWIDE. Horrible experience, advise never to use. This company is not professional very low class, The owner of this company is a very unprofessional poorly educated and has no sense of business or honesty. If you call this company you will realize this within the first minute of your conversation with "Costumer Service" or the Owner. read more

DO NOT USE NATIONWIDE (Woodbridge VA location)! This company is absolutely HORRIBLE in service and customer service. I wanted to have my carpets cleaned before the holidays so I called Nationwide. Initially they were very nice and they raved how they had been in busy 30 years and were a member of the BBB. Hearing these things I scheduled my carpets to be cleaned. My carpets were cleaned and I did not check there work for a few hours because they were wet. When I did, I noticed they technician had damaged my brand new bed in 2 places (not little dings either). I immediately called them and they said they would have the technician call me. 2 days went by and I got nasty text messages from the technician denying he did anything. I have called Nationwide multiple times and they have yet to return my call. I have never had such a HORRIBLE experience with any cleaning service before. Go elsewhere... anywhere but them. Please note that this review if ONLY for the VA Woodbridge location. read more

Absolutely the worst! Contracted to have wood floors refinished and experienced problem after problem. Blew out home circuit breaker panel and GFI circuit. Caused my security system to fail due to battery failure! Did not finish contracted job after given 18 total days to do so! Floor refinish that was attempted was totally unsatisfactory! He stained walls and woodwork near floor. He spilled varnish on porch and driveway and left it. He discarded leftover material on lawn killing 10 square feet of grass! Floor refinish was extremely grainy with dirt and dog hair under clear coat. Wayne the Pain lived up to his nickname and failed to provide even a marginal effort! He is unreliable, full of excuses,and I recommend anyone think twice before hiring his services! I plan on taking him to small claims court just to let him realize he cannot treat people this way and get away with it!!! read more

I would like to say that nationwide carpet cleaning has been cleaning my carpets and upolstry for several years now and has also done a water damage from my hot water heater busting.they do an outstanding job, very trustworthy.there has been times where i havent been home while they have cleaned and i trust them to be in my home with me not there to complete the job.its very hard to trust people in your house while your not there.they use only the best and top of the line cleaners and machine equipment. they take alot of pride in the work they do.i have referred several friends to them and they are very happy with the work that is done.the techinicians have always been courtious and willing to answer any question i may have. i will continue to use them as long as i have dirty carpets. read more